IBM UNITED KINGDOM LIMITED

IBM - Targetprocess - Strategic Portfolio Management

IBM Targetprocess enables organizations to dynamically plan and manage work, resources, agile programs, investments, and portfolios while ensuring all are continuously aligned to strategy.

Features

• Align portfolio, product, and delivery flows
• Interactive dashboards to track work across teams, projects, products
• Drill-down or scale-up across the portfolio hierarchy
• Create Objectives and Key Results, connect them to work items
• End-to-end visibility on Resource Management & Capacity Planning
• Visualise Risks & track value delivery

Benefits

• Measure and increase enterprise business value
• Improve portfolios alignment and visibility
• Manage investment strategies changing priorities
• Accelerate product delivery speed
• Enhance software quality by decreasing defect escape rate
• Understand resource capacity and make informed trade-off decisions
• Visualise relations between work items, manage dependencies and blockers
• Supports SAFe and other Agile frameworks
• Align teams holistically via single work and portfolio management solution

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

163994995311775

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: IBM Apptio products integrate and work other IBM products like Targetprocess, Cloudability, Turbonomic and Instana.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: More response times available on our Service Description page.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Accessibility requirements are handled as part of product improvements, not as a contractual compliance commitment
• Onsite support: No
• Support levels: Initial Response:; ; - Critical - 30 min response time; - High - 1 business hour; - Medium - 1 business hour; - Low - 1 business hour; ; Ongoing:; ; - Critical - 1 hour; - High - 8 business hours; - Medium - 2 business days; - Low - 3 business days
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Targetprocess provide three levels of Onboarding Services.; Targetprocess Standard Onboarding - Deploy Targetprocess to a single Agile Team within 4 - 6 weeks.; Apptio will leverage our Professional Services team to focus on configuring solutions for up to one solution areas along with integration into JIRA or ADO for up to one Team Process.; Targetprocess Elevated Onboarding - Deploy Targetprocess to a single Agile Team within 6 - 8 weeks.; Apptio will leverage our Professional Services team to focus on configuring solutions for up to three solution areas along with integration into JIRA or ADO for up to all applicable Team Processes.; Targetprocess Advanced Onboarding - Deploy Targetprocess to a single Agile Team within 8 - 12 weeks.; Apptio will leverage our Professional Services team to focus on configuring solutions for up to five of the following solution areas along with integration into JIRA or ADO for all applicable Team Processes, as well as other source systems used by Subscriber and available in Targetprocess stack.; ; Targetprocess Onboarding is delivered in partnership with Subscriber via weekly working sessions where configuration and enablement activities are completed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Deletion and Return of Content; • If requested prior to termination or expiration of the Cloud Service, IBM will return a copy of Content that is accessible to IBM within a reasonable period and in a reasonable format. IBM will delete the Content at the end of the period specified in the 'Duration of Processing' Section above.; • Client may also request removal of Content at any time prior to termination or expiration of the Cloud Service.; • Where IBM stores Client Personal Data, as part of the cloud service, IBM hereby certifies that all Client Personal Data are deleted at the end of the retention period specified in section; • IBM may charge for certain activities performed at Client's request (such as delivering Content in a; specific format).
• End-of-contract process: Deletion and Return of Content; • If requested prior to termination or expiration of the Cloud Service, IBM will return a copy of Content that is accessible to IBM within a reasonable period and in a reasonable format. IBM will delete the Content at the end of the period specified in the 'Duration of Processing' Section above.; • Client may also request removal of Content at any time prior to termination or expiration of the Cloud Service.; • Where IBM stores Client Personal Data, as part of the cloud service, IBM hereby certifies that all Client Personal Data are deleted at the end of the retention period specified in section; • IBM may charge for certain activities performed at Client's request (such as delivering Content in a; specific format).
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: REST API allows to quickly extract data from Targetprocess. It can be easily used for any programming language and development platform.; It is described on our developers portal
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Targetprocess has been designed as a platform for everything related to Portfolios, Products, Teams & Agile deliveries.; The majority of customers requests can be implemented on customer side using such components as custom fields, custom processes, custom views, metrics, automation rules, APIs.

Scaling

• Independence of resources: Each user has an independent instance and is not affected by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Apptio calculates cost and utilisation metrics that include: total cost of ownership, average actual unit cost, price, over-under cost recovery, monthly variance to budget, cost trends over time, asset utilisation metrics, efficiency unit cost, benchmark by cost pool, benchmark by IT resource/service tower, data quality, cost allocation quality. Customers can also create additional custom metrics using the product e.g. data centre power efficiency (PUE),ROI, NPV, IRR.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Content is encrypted at rest within the IBM Cloud Datacenter.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: API and regularly export capability.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: - IBM will treat Content as confidential by only disclosing to IBM employees and contractors to the extent necessary to provide the IBM Cloud Services or perform other Services.; - IBM Data Security and Privacy Principles (DSP), at our website, apply for generally available standard IBM Cloud Services and other Services.; - Client is responsible for selecting, ordering, enabling, and using available data protection features appropriate to support Client’s use of the Cloud Services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: If the System Availability during any given month falls below 99.5% and Subscriber requests an SLA Credit, Apptio will provide Subscriber with a SLA Credit equal to 2% of the monthly subscription fee. If below 99%, the credit is 5%. If below 95%, the credit is 10%.
• Approach to resilience: We follow best practices outlined by the certified standards listed above (previous answer).
• Outage reporting: Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: The application stores passwords within the database using a one-way computationally-intensive hashing algorithm; it is not based on a symmetriccipher. Customers are given an administrator account which allows them to manage and create additional accounts and roles for other members of their team. If Single Sign-On is used, then customer account authentication will be handled by the customers identity provider using SAML 2.0. The application’s roles can be mapped directly to an assertion based role in the identity provider configuration (ie using security groups). The solution is extremely flexible and can support many types of custom configurations.
• Access restrictions in management interfaces and support channels: In accordance to best practices outlined by the certified standards listed above, IBM takes commercially reasonable measures in compliance with best industry practices to prevent disclosure or dissemination of Subscriber Data to any person not having a need to know of or access to such information. IBM maintains access controls and policies to manage access from each network connection including the use of firewalls or functionally equivalent technology. Least privilege‐based authentication and authorization controls are maintained and periodically reviewed to ensure that access can only be granted to IBM personnel whose function and/or duties justifies such access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • CSA STAR Level 1 (Self-Assessment); • FedRAMP Moderate Impact Level; • SOC2 Type 2; • SOC4
• Information security policies and processes: The Information Security team, Legal department, and Internal Compliance/Audit department all work together to ensure that industry best security practices are met. This cloud service environment follows stringent guidelines to protect the confidentiality, integrity, privacy, and availability of your data. We have the following reporting structures: SOC2 Type II Report and SOC3 Report , ISO27001:2013 Certification, FedRAMP Certification, Cloud Security Alliance – STAR Level One Certification, General Data Protect Requirements (EUGDPR), California Consumer Privacy Act (CCPA), EU-US Privacy Shield, ITIL Alignment
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have specific individuals who are designated as “custodians” over customer data. Our asset management program includes critical assets, asset ownership and critical supplier relationships. Our asset tracking processes allows our company to track what assets, who owns, where each is located,who has it, when it was checked out, when it is due for return, when it is scheduled for maintenance, and the cost and depreciation of each asset.Basic mechanisms for label inheritance are implemented for objects that act as aggregate containers for data where applicable. (Subfolders will retain permissions/settings of parent folders).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability Assessments & Penetration Testing: We regularly assess our systems and applications for vulnerabilities using industry-standard tools.; ; We subscribe to threat intelligence feeds to stay informed about emerging cybersecurity threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security Incident Monitoring: We continuously monitor our systems for suspicious activity that might indicate a security breach.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: IBM team is alerted automatically by its monitoring services and appropriate operations and development personnel are paged within seconds of a failure or anomaly detection in any service component. These cloud services are built to be resilient to failure with load balancing and re-routing of transactions through redundant service roles deployed at each layer of the topology. These services are actively monitored on a real-time, 24x7 basis. Any service interruption or degradation of service is reviewed internally and improvements made to target faster Time-to-Detection, Time-to-Mitigation, and Time-to-Heal as part of the regular rhythm of operating the service.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: This cloud service supports a limited scope/time 28 day free trial. The trial will include software and depending on the scope support from our consultants to help deliver against the agreed scope/success criteria. Outputs will typically include: delivery against the agreed success criteria, recommendations and cost savings/business case inputs.
• Link to free trial: https://www.apptio.com/products/targetprocess/targetprocess-free-trial-request/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: Thursday 22 August 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas
• ISO 9001 accreditation date: Tuesday 3 June 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 16 October 2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman Compliance, LLC
• PCI DSS accreditation date: Friday 31 October 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3f96bc6f-909d-4286-b8d8-83a6e034c7ea
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B44f7e8e-3a9e-4634-a3f0-72c81ffc4450
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.