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CLOUDORIZON LIMITED

Workato Enterprise Orchestration Platform

Enterprise orchestration platform combining low-code integration, AI-powered workflow automation, API management, and data orchestration. Connects cloud and on-premises systems with 1000+ pre-built connectors, visual recipe builder, and agentic AI capabilities for digital transformation and business process orchestration.

Features

  • Visual workflow builder with drag-drop recipe orchestration interface
  • Built in connectors for 1000+ cloud-hosted and on-premises applications
  • Real-time data synchronisation between integrated business systems
  • Agentic AI capabilities for intelligent workflow orchestration
  • API management platform with gateway and developer portal
  • Event-driven orchestration with real-time triggers and webhooks
  • Enterprise security with OAuth SAML and role-based access
  • Low-code development environment for citizen integrators
  • Intelligent document processing: Optical Character Recognotion (OCR) and data extraction
  • Workbot for Slack and Microsoft Teams workflow orchestration

Benefits

  • Accelerates digital transformation through low-code orchestration development
  • Reduces integration costs with pre-built connectors and templates
  • Improves operational efficiency through intelligent workflow orchestration
  • Enables citizen development with visual no-code interface
  • Ensures enterprise security with comprehensive compliance certifications
  • Provides real-time insights through monitoring and analytics dashboards
  • Scales automatically with cloud-native architecture and performance
  • Simplifies API management with built-in gateway capabilities
  • Connects any application with universal orchestration platform
  • Delivers faster time-to-value with rapid deployment capabilities

Pricing

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

1 6 6 2 5 3 6 2 6 5 8 7 9 5 9

Contact

CLOUDORIZON LIMITED Lee Cunningham
Telephone: 07803939074
Email: lee.cunningham@cloudorizon.com

About your service

Service categories

Application Development and Deployment

Data management

Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
Multi cloud support
Yes

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Usage-based pricing includes task limits by subscription. Data retention varies by tier (30–90 days for job history and logs). Transaction rate limits depend on licensing tier. Some advanced features require the Workato One edition. High-volume scenarios may need architectural consideration.

On-premises integration requires installing Workato On-Premises Agent. Custom connector development may require professional services engagement. Legacy system connectivity may need additional components. The platform is optimised for orchestration and automation.

Support during UK business hours, with premium 24/7 available at additional cost. Response time SLAs are based on issue severity. Platform support provided by Workato, recipe support available through Cloudorizon.
System requirements
  • Modern web browser with JavaScript enabled (Chrome, Firefox, Safari, Edge).
  • Internet connectivity for cloud platform access.
  • For on-premises integration: On-Premises Agent installation on Windows/Linux systems.
  • Administrative access for connector setup and authentication.
  • Minimum 2GB RAM for agent deployment.
  • API access to target applications for integration.

User support

Email or online ticketing support
Yes
Support response times
Support Plan: Hours & Response Time.
Standard Support Plan: Monday-Friday, 8:00am-5:00pm. Severity 1: 4 Business Hours, Severity 2: 8 Business Hours, Severity 3: 4 Business Days, Severity 4: 7 Business Days.

Premier Support Plan: Monday-Friday, 6:00am-6:00pm. Severity 1: 2 Business Hours, Severity 2: 4 Business Hours, Severity 3: 3 Business Days, Severity 4: 5 Business Days,

Enterprise Support Plan: 24x7x365. Severity 1: 1 Hour, Severity 2: 4 Hours, Severity 3: 2 Business Days, Severity 4: 3 Business Days.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 A
Phone support
No
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.2 A
Web chat accessibility testing
This is all provided by our vendor - Freshdesk.
Onsite support
No
Support levels
Support Plan: Hours & Response Time.
Standard Support Plan: Monday-Friday, 8:00am-5:00pm. Severity 1: 4 Business Hours, Severity 2: 8 Business Hours, Severity 3: 4 Business Days, Severity 4: 7 Business Days.

Premier Support Plan: Monday-Friday, 6:00am-6:00pm. Severity 1: 2 Business Hours, Severity 2: 4 Business Hours, Severity 3: 3 Business Days, Severity 4: 5 Business Days,

Enterprise Support Plan: 24x7x365. Severity 1: 1 Hour, Severity 2: 4 Hours, Severity 3: 2 Business Days, Severity 4: 3 Business Days.
Support available to third parties
Yes
AI chatbot
Yes

Onboarding and offboarding

Getting started
Workato has a number of mandatory onboarding packages. Onboarding is the process of enabling customers to understand Workato's platform capabilities, accelerating their time to first value, and fostering understanding of the "Art of The Possible" with Workato to drive long-term engagement.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Workshops
  • Training Courses
  • Presentations
End-of-contract data extraction
All Integrations (Recipes in /Workato) are exported as JSON files.
End-of-contract process
Immediate Impact:

All recipes (integrations) stop running immediately;
Platform access becomes inactive.

Data Deletion Timeline:

Job history data: deleted after 30-90 days;
Complete account deletion: within 90 days of termination;
This includes recipes, connections, and all historical logs.

Critical Actions Required:

Export recipes - download JSON files before access ends;
Save connection details - API keys and credentials must be manually recorded (not included in exports);
Document everything - triggers, data flows, dependencies, business logic;
Archive audit logs - stream to external storage if compliance requires long-term retention;
Plan migration early - use the 90-day notice period to transition workflows.
Documentation accessibility standard
WCAG 2.2 A

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.2 A
Description of service interface
Visual, low-code interface with drag-drop recipe builder, comprehensive connector library, real-time monitoring dashboard, and collaboration tools. Clean, modern design supporting both technical and business users. Features include recipe designer, job history, analytics dashboard, connector catalogue, and workspace management with role-based access controls.
Accessibility standards
WCAG 2.2 A
Accessibility testing
This is all completed by Workato.
API
Yes
What users can and can't do using the API
Comprehensive REST API for recipe management, connector configuration, job monitoring, workspace administration, and data operations. Supports webhook triggers, custom connector development, and automated recipe deployment. API enables recipe lifecycle management, job execution control, real-time monitoring, and integration with external systems. Full CRUD operations for all platform functions. Authentication via API tokens and OAuth 2.0. Extensive error handling, logging, and rate limiting capabilities. What users cannot do with the Workato API:
Users cannot perform the following operations through the API:

User Interface Operations: Cannot access or manipulate the Workato web interface, visual recipe builder, or interactive debugging tools. These require direct platform access.
Platform Administration: Cannot modify workspace-level security settings, create new workspaces, or manage billing configurations. These require administrative UI access.
Real-Time Development: Cannot interactively build or debug recipes in real-time. The API supports deployment and management but not interactive development workflows.
Historical Job Data: Cannot access unlimited historical job execution data. Retention periods apply based on subscription tier, typically limiting historical access.
Bulk Operations: Subject to rate limiting constraints (typically 200 requests per minute) and batch size limits.
Visual Documentation: Cannot generate or access visual recipe flow diagrams through the API. Documentation generation requires separate tooling.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Extensive customisation including custom connectors via SDK, recipe functions, data transformations, conditional logic, error handling, and workspace branding. Visual workflow customisation through drag-drop interface. Custom connector development for proprietary systems. Recipe-level configuration for triggers, actions, and data mapping. User interface personalisation and role-based access controls. Custom dashboard creation and reporting capabilities. Both visual and code-based customisation options available for different user skill levels.

Scaling

Independence of resources
Workato operates a containerised, multi-tenant cloud architecture where each customer tenant is logically isolated with dedicated compute resources and separate data storage partitions. The platform uses elastic auto-scaling infrastructure that dynamically allocates processing capacity based on individual tenant demand, preventing resource contention between users. Each tenant's recipes execute in isolated compute containers with defined resource quotas (CPU, memory, API rate limits), ensuring one customer's high-volume integrations cannot impact another's performance. This architecture, combined with load balancing across multiple availability zones and redundant infrastructure, guarantees consistent service levels regardless of concurrent user activity or transaction volumes across the platform.

Analytics

Service usage metrics
Yes
Metrics types
Usage dashboard provides an overview of workspace consumption, helping you monitor and analyze patterns for better visibility, tracking, and data-driven decisions. It displays metrics for billable task usage, active on-prem agents, high-volume recipes (HVR), and other key factors across your workspace. These metrics support usage management, resource optimization, and effective planning.
Key features include aggregate and detailed views to analyze billable tasks in total and by asset type. Time interval visualizations show data weekly, monthly, or cumulatively, grouped by asset type to identify trends and spikes. HVR details include recipe name, current tier, environment, conversion date, and non-billable tasks used.
Reporting types
  • API access
  • Real-time dashboards
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Workato Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
All data stored in Workato is encrypted at rest using a strong encryption algorithm (AES-256). This data includes recipes, connections, lookup tables, user profiles, job history, and audit logs.
ALL data stored on physical media is encrypted, without exception.
This includes database storage, backups, and log files.
Data obfuscation: Data masking feature available for sensitive information.
Logical tenant separation: Each workspace uses unique encryption keys, providing logical data isolation.
Hierarchical key separation: Multi-tier key architecture limits exposure (hourly keys, tenant-specific keys, global keys).
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

Data export approach
Multiple export options including recipe export/import for environment migration, job history data export via API, workspace configuration backup, and connector settings export. Real-time data access through API endpoints. Bulk export functionality for historical job data and audit logs.
Data export formats
Other
Other data export formats
  • JSON
  • XML
  • PDF/A
  • Excel (.xlsx)
  • Plain text (.txt)
  • HTML
Data import formats
Other
Other data import formats
  • JSON
  • XML
  • Excel (.xlsx)
  • Plain text (.txt)
  • YAML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Mutual TLS (mTLS) for API endpoints, HTTPS-only access with enforced encryption.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Mutual TLS (mTLS) for API endpoints, HTTPS-only access with enforced encryption

Availability and resilience

Guaranteed availability
99.9% platform availability SLA with multi-region redundancy, automatic failover, and comprehensive monitoring. Enterprise customers receive higher availability guarantees. Service level credits provided for downtime exceeding thresholds. Real-time status page and proactive incident communication. Designed for enterprise-scale reliability and orchestration performance.
Approach to resilience
Multiple regional data centres (US, EU, Australia, Singapore, Japan, Israel) each hosted on AWS infrastructure with multiple availability zones, standalone per region with 100% in-region data locality
Outage reporting
Public Dashboard:
Workato operates regional status pages for each data centre.
SMS Text Message

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Role Based Access Control
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Workato maintains SOC 2 Type II, ISO 27001, ISO 27701, and PCI-DSS Level 1 certifications
Information security policies and processes
ISO/IEC 27001 is the world's best-known standard for information security management systems (ISMS) and specifies the requirements for establishing, implementing, maintaining and continually improving an ISMS within an organization.
Software Security Code of Practice
No

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Workato’s SOC 2 Type II certification requires documented change management processes covering change authorization, design, development and testing, production approval, documentation, audit trails, and segregation of duties. In practice, source code is managed in GitHub with peer review and unit testing. Approved changes move to staging for production-like testing before final senior engineering approval and deployment to production Digital Marketplace.

ISO 27001:2022 requires documented change controls: change and configuration management policies, version control, testing/validation, defined approval authorities, emergency change procedures.

PCI-DSS Level 1 (v4.0.1) mandates strict controls: separation of environments, authorized and tested changes, back-out procedures, and documented change records.
Vulnerability management type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach
Workato's ISO 27001:2022 certification specifically defines requirements for an Information Security Management System (ISMS) that includes:

Ongoing risk management
Risk assessment processes
A plan for continuous improvement of security and privacy
Systematic vulnerability management

Additionally, their SOC 2 Type II certification further validates that these documented controls are independently audited and verified, providing third-party assurance that the ISMS is operating effectively.
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
Workato maintains both SOC 1 Type II and SOC 2 Type II certifications, which are conducted under:
SSAE-18;
ISAE 3402.

SOC 2 Type II covers protective monitoring through:
Security;
Availability;
Processing integrity;
Confidentiality;
Privacy.

SOC 1 Type II:
Workato's annual SOC 2 Type II audit includes the Privacy Trust Principle. Audit reports are available to customers under NDA. The SOC 3 report (a public summary version) is available without requiring an NDA.
These attestations provide independent verification that Workato's protective monitoring controls are designed effectively and operating as intended, with continuous monitoring of the platform to ensure security and compliance.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach
Workato maintains 24/7 security monitoring with automated alerting for security and performance issues. They have implemented a formal Security Incident Response Plan detailing roles, responsibilities, and procedures for handling actual or suspected security incidents.

The process includes detection through multiple mechanisms (internal monitoring, bug bounty programme via HackerOne, continuous SecurityScorecard monitoring), followed by analysis, containment, eradication, and recovery. All incidents are logged and reviewed for continuous improvement.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Workato provides a free trial with basic standard edition functionality. Users can request an upgrade to access advanced enterprise features and capabilities. Full licensing is arranged through direct engagement with Workato to configure the platform for specific organisational needs.
Link to free trial
https://www.workato.com/request_demo?utm_content=dual_cta_nav&utm_content=workato%20specific%20keywords&utm_medium=adwords&utm_source=cpc&utm_campaign=workato_brand_uk&utm_term=workato%20trial&gclid=CjwKCAiA95fLBhBPEiwATXUsxJ6nQjyeHJAcKJn2As40ApzNuRQL3LAdJMRDh_n3n__1iJAiqKd2gRoC4lkQAvD_BwE

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
10%
Between £250,000 and £500,000
20%
Between £500,001 and £1,000,000
30%
Between £1,000,001 and £2,500,000
40%
Between £2,500,001 and £5,000,000
50%
Over £5,000,001
60%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
Yes
Any other security certifications
  • PCI-DSS v4.0.1 − Level 1
  • ISO 27701
  • SOC 1 Type II
  • SOC 2 Type II
  • SOC 3
  • NIST 800-171A r2

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lee.cunningham@cloudorizon.com. Tell them what format you need. It will help if you say what assistive technology you use.