STROLLL LIMITED

strolll

Strolll is a Software as a Service digital rehabilitation platform using augmented reality to support evidence-based rehabilitation. The service enables clinicians to prescribe, monitor and adapt personalised therapy programmes remotely or in clinic. End-user AR hardware is provided as required to access the software and is not the primary deliverable.

Features

• Augmented reality glasses deliver interactive therapy overlays in physical environments
• Clinician portal provides performance data visualisation and program management
• Session launches require minimal setup time with one-touch activity selection
• Cloud-based architecture securely stores session data and syncs across devices
• Software enables adjustable difficulty parameters updated instantly during live sessions
• Lightweight wearable hardware designed for extended clinical use and comfort
• Platform requires no handheld controllers
• Remote software updates deploy new activities features and improvements automatically
• Activities allow therapists to train balance, mobility, reaching, cognition together
• System supports both therapist-led and independent patient exercise sessions

Benefits

• Deliver high-intensity high-repetition therapy without increasing therapist workload demands
• Enable supervised and unsupervised therapy extending care hours without staff.
• Save setup time by addressing multiple impairments using one system.
• Treat patients mobility levels from minimal movement to high-intensity training.
• Treat patients mobility levels from minimal movement to high-intensity training.
• Maintain therapist oversight while patients perform repetitions independently and safely.
• Improve outcomes by combining intensity repetition engagement within efficient workflows.
• Enable therapists to deliver varied programs without purchasing additional equipment.
• Launch engaging therapy sessions in seconds without rearranging clinic spaces.
• Deliver complex functional tasks within small spaces and home environments.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at barri@strolll.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

166747104492758

Contact

Barri Morgan Jones
07595629916
barri@strolll.co

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Desktop web browser with chrome

User support

• Email or online ticketing support: Yes
• Support response times: Strolll Support SOP's require support requests to be answered within 15 minutes. Holidays and Weekends we do not have support team members online.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our website includes a web-based contact and enquiry facility designed to be accessible to a wide range of users.; ; The web chat is available via standard web browsers and does not require users to download additional software or create an account. Users can initiate contact using keyboard-only navigation and standard assistive technologies supported by modern browsers, such as screen readers. Text is presented in a clear, readable format with sufficient contrast, and the interface supports browser-level zoom without loss of functionality.; ; Users can submit written enquiries, request information, and ask for follow-up contact via email or telephone. The web chat does not rely on audio, video, or time-limited interactions, allowing users to engage at their own pace. Messages can be composed, reviewed, and submitted without pressure to respond within a fixed timeframe.; ; The web chat does not currently support real-time voice input, video communication, or live co-browsing. Automated chatbot responses are limited, and complex clinical or technical queries are escalated to a human responder via email or telephone.; ; Where required, alternative contact methods (email and phone) are clearly signposted to ensure users can access support in a way that best meets their needs.
• Web chat accessibility testing: Web Chat is a new feature for us, no accessability testing has been performed.
• Onsite support: Yes
• Support levels: A Strolll Staff Member is avilable to visit clinic locations as needed depending on scheduling. No extra payment is needed for this.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We support users to start using the service through a structured onboarding approach combining documentation, training, and ongoing support.; ; All users are provided with clear written guidance, including a Quick Start Guide (PDF) to support initial setup and use, and a comprehensive Instructions for Use (IFU) document covering system functionality, safety, and operational requirements. These materials are available at service launch and throughout the lifetime of the service.; ; Initial training is delivered by a named Clinical Success Manager and can be provided either on site or remotely, depending on user preference and service needs. Training is role-appropriate and focuses on system setup, user workflows, and day-to-day operation. Refresher training is available to support staff rotation or service expansion.; ; Technical onboarding support is available during setup to ensure the service is correctly configured and operational. Where required, on-site technical support can be provided to resolve setup or connectivity issues.; ; Once live, users have access to ongoing support via phone, email, and web-based channels during support hours. Support covers both clinical usage queries and technical issues. This ensures users can adopt the service quickly and continue to use it effectively without disruption to existing workflows.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, users can request extraction of their service data from Strolll.; ; Data is made available on request in commonly used, interoperable formats suitable for local storage, analysis, or migration to another system. This typically includes structured data files (for example CSV or equivalent) and supporting documentation where relevant, to ensure the data can be understood and reused by the customer.; ; Data extraction is coordinated with the customer to confirm scope, format, and secure delivery method. Where required, data can be transferred using secure electronic means agreed with the customer, in line with NHS and information governance expectations.; ; Strolll does not place restrictions on customers accessing their own data at contract end. Customers retain ownership of their data throughout the contract and following termination.; ; Once data extraction has been completed and confirmed by the customer, remaining customer data is securely retained or deleted in accordance with contractual terms, data protection requirements, and applicable retention policies.; ; Support is available during the end-of-contract period to answer questions and ensure data is provided in a usable and timely manner.
• End-of-contract process: At the end of the contract, access to the Strolll service is ended in line with the agreed contract terms.; ; Prior to contract termination, customers may request extraction of their service data. Data can be provided in a number of commonly used formats on request, suitable for local storage or migration to another system. The scope, format, and secure method of delivery are agreed with the customer in advance.; ; The contract price includes use of the software for the agreed term, access to service features, standard support, and end-of-contract data extraction. There are no additional mandatory charges for contract exit or data access.; ; Any optional services requested outside the standard contract scope (for example, bespoke data formatting or extended support beyond the contract end date) may be subject to additional costs, which would be agreed in advance with the customer.; ; Following confirmation that data extraction has been completed, customer data is securely retained or deleted in accordance with contractual obligations, data protection legislation, and agreed retention policies.; ; Support is available during the end-of-contract period to ensure a smooth and orderly service exit.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: User data is logically segregated and hosted on scalable cloud infrastructure.; Resources scale automatically, with limits and monitoring preventing any user impacting others.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data by submitting a request to Strolll support.; ; Data can be provided in a number of commonly used formats on request, suitable for local storage or onward use. The format, scope, and secure transfer method are agreed with the user in advance to ensure the data meets their requirements.; ; Data exports are provided within agreed timescales and handled securely in line with contractual obligations and data protection requirements.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Strolll provides the Software Platform on a best-practice SaaS basis and uses commercially reasonable endeavours to make the service available 24 hours a day, 7 days a week. Availability is subject to two clearly defined exceptions:; ; Planned maintenance, which is scheduled within a defined maintenance window of 20:00–05:00 (UK time); and; ; Unscheduled maintenance, where Strolll will use reasonable endeavours to provide at least six Normal Business Hours’ notice wherever possible.; ; Where the Clinic is unable to use the Strolll Software Platform for more than 48 consecutive hours due to technical issues attributable to Strolll (excluding Clinic or user error), the Clinic is entitled to a time credit. This credit is applied as an extension to the contract term equivalent to the period of downtime, rather than a financial refund.; ; To qualify, the Clinic must notify Strolll of the issue within five Business Days and provide reasonable cooperation to support resolution. This approach ensures service continuity, proportional remediation, and fairness, while reflecting the clinical and operational context in which the platform is used.; ; This availability model aligns with standard NHS-facing SaaS practice and prioritises continuity of clinical service over punitive refund mechanisms.
• Approach to resilience: Azure hosted with redundancy across data centers
• Outage reporting: Via email and service availability web page

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly restricted and controlled.; Management interfaces; Access is limited to named, authorised staff only.; Rights are set on least-privilege and need-to-know.; User accounts are unique. Shared accounts are not allowed.; Strong passwords and MFA are enforced on admin and critical systems.; Access is approved, logged, reviewed, and removed when roles change or users leave.; Admin activity is monitored and logged for audit and misuse detection.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Curently stage 2 ISO27001 acreditation audit (compleate by 02/26); Majority of controls are technically endorsed , other controls are audited or training provided with testing
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Full SDLC tracked via Jira /project managment , security overview at key design , development and deployment stages with security testing before "go live"
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Managed with in Defender in Azure and monitored by azure sentinel.; ; threat and risk management of threats are guided primarily via Azure threat management; ; Patches to all devices are deployed with in 10 Days. in exceptional circumstances patches can be fully deployed in 12 hours
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Defender for cloud and endpoint deployed , all logs from services are sent to sentinel for coloration and classification; ; automation addresses common issues with output validated by a security analyst, anomalies and threat indicators are viewed by by a security analyst via real time alers.; ; typical response time for non automated responses is <1 hour
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre-defined processes and contacts exist, with reporting meeting contract and legal requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Sensiba
• ISO/IEC 27001 accreditation date: Sunday 1 February 2026
• What the ISO/IEC 27001 doesn’t cover: Customer-controlled environments and user-operated devices are outside the scope of the ISO/IEC 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Eurofins
• ISO 9001 accreditation date: Sunday 1 February 2026
• What the ISO 9001 doesn’t cover: Customer-controlled environments and activities outside Strolll’s direct operational control are not covered by the ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E8313882-4cdf-480d-a955-5dc637c84b4e
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at barri@strolll.co. Tell them what format you need. It will help if you say what assistive technology you use.