ROL SOLUTIONS LTD

GovMetric NEXA - AI-powered policy-driven drafting for evidence-based documents

Nexa is an AI-powered drafting platform that automates the time-intensive initial step of regulatory, evidence-based document drafting. It synthesises multiple source documents into structured, fully cited first drafts using defined rules and standards, supporting consistent, auditable outputs while keeping professional review and judgement firmly under human control.

Features

• Policy-driven document types and drafting rules
• Evidence synthesis from multiple source documents
• Fully cited drafts with source traceability
• System-managed, versioned prompts
• Automated quality evaluation and controlled regeneration
• Configurable templates, formats and export options
• Role-based access and organisational data isolation
• Audit logs for all drafting activity
• Supports PDF, Word, text and image inputs
• Secure cloud-based platform architecture

Benefits

• Draft documents in minutes, not hours
• Reduce variation across teams and authors
• Apply standards consistently without relying on user discipline
• Maintain clear evidence trails for scrutiny
• Improve confidence in document quality and compliance
• Reduce rework caused by missing or inconsistent information
• Support audit, assurance and governance requirements
• Scale drafting capacity without scaling headcount
• Keep professional judgement and accountability with people
• Adapt to new document types without redevelopment

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nic.streatfeild@govmetric.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

167545665809711

Contact

Nic Streatfeild
07973 730 005
nic.streatfeild@govmetric.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Latest version of widely adopted browsers

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours, Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Online and telephone support during UK business hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Typical onboarding is 6-8 weeks, depending on the number and complexity of the document types required. The system is designed to be configurable and maintainable by the organisation. During the implementation period a named Implementation Manager works with your team to assist with the initial configuration, including: Document types | Policies and rules | Templates and export formats | User accounts and permissions
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, the extract function can be used to download data in CSV format for up to 30 days after the contract termination. Should additional assistance be required, this is provided by us at no additional charge.
• End-of-contract process: There is no charge made for offboarding. At the end of the contract, user access will be restricted and data will be deleted in accordance with the Service Level Agreement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The experience is consistent across desktop and tablet.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web-based application accessed through a standard browser.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The interface has been tested using a combination of automatic tools and manual expert verification. We work closely with leading accessibility consultants to ensure that all citizens have the same level of access to the system.
• API: No
• Customisation available: Yes
• Description of customisation: Document types | Policies and rules | Templates and export formats

Scaling

• Independence of resources: All incoming traffic to our systems is load-balanced. The architecture is based on a serverless platform. System utilisation resources are constantly monitored and adjusted to needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics and reporting are available via user reports and through the API.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Generated documents can be exported as PDF or DOCX
• Data export formats: Other
• Other data export formats: PDF/A
• Data import formats: Other
• Other data import formats:
  • PDF
  • DOCX/DOC
  • RTF/TXT
  • JPG/JPEG
  • PNG
  • WEBP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Reasonable endeavours will be made to ensure the platform is available for access to meet an annual average uptime target of at least 99.9% (outside of maintenance windows). Our comprehensive SLA is available on request.
• Approach to resilience: Our platform utilises serverless technology which is hosted on public cloud. Further information is available on request.
• Outage reporting: Service outage reports are communicated by our service desk via email and telephone as appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: There are named contacts for all customers who are authorised to contact and arrange service changes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The company is accredited under ISO27001. The company's Chief Technology Officer directly oversees the ISMS through regular operations meetings.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Change Control process is designed to capture and manage the various requests for changes, upgrades and development of the Service Platform. Customer requests for changes and updates will be reviewed by the company via an issue management system. Any agreed changes then go through a process of configuration, testing and security review prior to being deployed to the live environment. Each stage of this process is subject to approval by internal stakeholders.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The system is built on a multi-layered approach on AWS. AWS GuardDuty provides malware protection with automated scanning of S3 uploads, quarantining infected files for 30-day retention before deletion. AWS WAF protects web traffic using managed rule sets for common vulnerabilities, known bad inputs, and IP reputation filtering, plus rate limiting at 2,000 requests per 5 minutes. All S3 buckets use AES-256 encryption with public access blocked. Lambda functions run in private VPC subnets with least-privilege IAM policies. File uploads undergo server-side validation blocking dangerous file types before GuardDuty scanning, ensuring defence-in-depth across the infrastructure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The system uses CloudWatch for centralized logging with 30-day retention for all Lambda functions. CloudWatch Alarms monitor RDS CPU utilization and storage, triggering SNS email notifications to alert administrators. GuardDuty publishes security findings every 15 minutes, with EventBridge routing malware scan results to Lambda for automated quarantine and database updates. Application audit logging captures all user actions, document operations, and policy changes to MySQL with IP address and user agent tracking. Rate limiting monitors for suspicious activity. All logs, backups, and quarantined files follow a 30-day retention policy, ensuring comprehensive security event tracking and timely incident response.
• Incident management type: Supplier-defined controls
• Incident management approach: Our processes are inline with the NCSC 10 Steps to Cyber Security / Incident Management to ensure that all incidents are raised, managed, resolved and reviewed in a timely manner. The key steps are: Identify, Protect, Detect, Response & Recover. Customer-originating incidents should be reported to the service desk. The incident will then be managed according to the above. Whether customer- or internally-generated, the service desk will share an incident report with nominated contacts at affected customers, detailing the level and scope of the attack, the mitigation and recovery.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Wednesday 30 October 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0f9461e7-0792-41f6-93f7-d6841c8806ae
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6a5a9c16-8d39-40ac-84ea-f8c52861ee25
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nic.streatfeild@govmetric.com. Tell them what format you need. It will help if you say what assistive technology you use.