MISCO TECHNOLOGIES LIMITED
Misco Managed Cyber Security Services
Misco Managed Cyber Security Services provide vendor-agnostic security monitoring, incident response and threat management for public sector organisations. The service delivers continuous oversight, rapid incident handling and expert security support across cloud, hybrid and on-premise environments, helping organisations reduce cyber risk and improve operational resilience.
Features
- Continuous security monitoring and alerting.
- Incident detection and response coordination.
- Threat hunting and investigation support.
- Vulnerability and risk management support.
- Security posture monitoring and reporting.
- Escalation and remediation guidance.
- Alignment to recognised security frameworks.
- Vendor-agnostic security tooling support.
- Cloud, hybrid and on‑premise coverage.
- Proactive security advisory services.
Benefits
- Reduces organisational cyber risk.
- Improves response to security incidents.
- Enhances visibility across environments.
- Lowers internal security workload.
- Provides access to specialist expertise.
- Supports compliance and assurance needs.
- Enables faster incident containment.
- Avoids dependency on a single vendor.
- Scales with organisational demand.
- Improves overall cyber resilience.
Pricing
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 15
Service ID
1 7 5 0 4 6 3 1 2 2 6 0 4 2 6
Contact
MISCO TECHNOLOGIES LIMITED
Victoria Trivett
Telephone: 01933 718439
Email: frameworks@misco.co.uk
About your service
- Service categories
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Cloud Support Services
Security Services
- Other
Service scope
- Service constraints
- The service requires network connectivity to monitored environments and appropriate access permissions. Response times and scope are defined by the agreed support model.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support queries are responded to during agreed service hours, Monday to Friday, 9am to 5pm (UK time). Response times are prioritised based on severity. Out-of-hours and weekend response is available for critical incidents where this has been agreed as part of the service.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Web chat is provided through a browser-based chat interface available on the supplier’s website. Users can use the chat function to ask general questions, request guidance and be directed to appropriate support channels.
The chat facility is intended for initial enquiries and signposting rather than secure incident handling or account administration. Where required, users are directed to email or telephone support for further assistance. - Web chat accessibility testing
- None.
- Support levels
-
The service is provided with defined support levels aligned to customer requirements and service scope. Support includes incident handling, operational assistance and advisory services, with severity-based prioritisation.
Support levels vary by contract and may include standard support during business hours or enhanced support for higher-severity incidents and extended coverage. Costs vary depending on the selected support level, service scope and response requirements.
A named service or technical account manager is provided for ongoing service oversight, with access to cloud and security specialists available where required.
The service includes access to enterprise support, which provides defined response targets for different severity levels, including prioritised handling of critical incidents and access to out-of-hours support where applicable. Lower-severity issues are handled through standard support queues in line with agreed service levels.
Support costs are included within the service pricing for the enterprise support level offered. Any variations to support coverage or additional support options are agreed contractually at call-off and reflected in the service pricing.
Where applicable, customers may be supported by specialist technical resources, including access to cloud support engineers. Technical account management services may be available as part of enterprise support arrangements, depending on the agreed service scope. - AI chatbot
- Yes
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Services will be delivered by Misco, using multiple supporting technologies/vendors.
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £680.00 | |
| Network architect | £1,000.00 | |
| Lead network architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £760.00 | |
| Principal solution architect | £960.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £680.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £360.00 | |
| Senior end user computing engineer | £520.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £680.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £560.00 | |
| Senior infrastructure engineer | £640.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CDL Group Ltd
- ISO/IEC 27001 accreditation date
- Thursday 27 November 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- CDL Group Ltd
- ISO 9001 accreditation date
- Thursday 27 November 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 7cd28e47-869c-47f3-b33a-f8672b44e347
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@misco.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.