I-KONIC LIMITED

Cloud Migration, Optimisation and Support Services

I-KONIC provides cloud support services covering migration, optimisation and ongoing operational support for public sector cloud environments. Services include discovery, design, implementation and BAU support across Microsoft and Citrix platforms, focused on improving performance, security, resilience and cost efficiency through structured, outcome-based delivery.

Features

• Cloud discovery, assessment and migration planning
• Azure and Citrix cloud environment design and implementation
• Hybrid cloud support during migration and coexistence phases
• Cloud optimisation, right sizing and cost management
• Secure configuration aligned to public sector requirements
• Ongoing cloud support and operational management
• Knowledge transfer, documentation and skills enablement

Benefits

• Reduces migration risk and improves delivery confidence
• Improves cloud performance, resilience and security
• Optimises cloud costs and resource utilisation
• Enables smooth transition from legacy to cloud platforms
• Improves operational stability and service availability
• Builds in-house capability through structured knowledge transfer
• Supports scalable, sustainable cloud operating models

• Education pricing available

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sean.russell@i-konic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

176543419736706

Contact

Sean Russell
01418105848
sean.russell@i-konic.com

About the service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

  Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

• Service constraints: Services are delivered primarily remotely, with on-site support available by prior agreement where required. Delivery is subject to agreed scope, access to relevant systems, and timely provision of information by the customer. Services are provided during agreed support hours unless otherwise contracted. Any third-party platform limitations (for example cloud provider service boundaries) apply.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are agreed with each customer as part of the onboarding and service definition process and aligned to agreed SLAs and KPIs. Standard support is provided during UK business hours, Monday to Friday. Out-of-hours and weekend response times can be provided where required and are agreed in advance as part of the contracted support arrangement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: I-KONIC provides a range of configurable support levels aligned to cloud migration, optimisation and ongoing support services. Support models are tailored to customer requirements and agreed during onboarding, including defined SLAs, escalation paths and access to cloud support engineers. Technical Account Management can be provided where required. Support can range from ad-hoc assistance and standby support through to fully managed 24×7 services. Costs for each support level are proposed and agreed on a customer-by-customer basis, aligned to the customer’s cloud environment, service scope and KPI objectives.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£1,190.00

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£1,190.00

Technical architect

Role level	UK Rate	Offshore Rate
Technical architect	£1,190.00

IT operations roles

IT service manager

Role level	UK Rate	Offshore Rate
IT service manager	£1,190.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£1,080.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Infrastructure operations engineer	£1,080.00

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£1,190.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Ae4e30d3-5c95-4b92-9add-928dfe39a1de
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sean.russell@i-konic.com. Tell them what format you need. It will help if you say what assistive technology you use.