EEQU LTD

HAF, SEND and Wraparound Booking and Data Solution for Councils

Eequ is the leading event booking solution for the Holiday Activities and Food (HAF) programme, as well as SEND Short Breaks, Family Hubs, Breakfast Clubs, Wraparound Care, and Alternative Provisions. Eequ software and expert consultancy help councils fulfil their Childcare Sufficiency Duty, from commissioning to promotion, to complete DfE reports.

Features

• A marketplace solution for HAF, SEND Short Breaks & Wraparound.
• Progressive web app. iPad and desktop compatible. Highly mobile responsive
• DfE compliant analytics, live programme performance, engagement and attendance.
• Online registers to view availability, customise format and print PDFs
• Automated eligibility checking of bookings and walk-ins, make discretionary decisions.
• Create custom eligibility categories to monitor vulnerable groups/ local priorities
• Prevent double bookings across providers, set delivery booking limits.
• Customise GDPR compliant checkout questions for councils and service providers
• Handle paid bookings, childcare processing, bulk messaging and waiting lists.
• Video support and chat support for councils, providers and families.

Benefits

• Birds-eye view of your HAF, Short Breaks and Wraparound care.
• Increase engagement through beautiful listings, high SEO and marketplace discovery.
• Meets accessibility standards, translates to other languages to increase engagement
• Two step approval process allows providers to review SEND needs
• Minimises data breach risks with secure, centralised online records
• Bulk and individual messaging with time-stamped communication between parties.
• Reduce administration costs, increase efficiency with instant DfE compliant reports
• Ensure fairness, increase transparency. Discretionary decisions based on local priorities
• Increase event attendance with booking confirmations and two email reminders
• Prevent providers approving before verifying eligibility, check walk-ins are eligible.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at avida@eequ.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

179632210269250

Contact

Avida Hancock
+44 7557 093609
avida@eequ.org

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Users should have updated browsers and operating systems. We cannot guarantee support for versions more than 3 years old. Users require internet connectivity.; Maintenance Windows: We perform maintenance outside peak hours, where necessary communicating plans in advance to minimise impact.; Customisation Level: The platform offers some customisation to meet council preferences whilst ensuring system integrity and performance.; Deprecation Schedule: Customers receive advance notice about any changes, ensuring smooth transitions without operational disruption.
• System requirements:
  • Internet connectivity
  • Supported browsers are Chrome, Safari, Firefox.
  • Users should maintain operating systems within the last few years.
  • Council IT teams should ensure our website is whitelisted.
  • Should whitelist docsend.com for the secure transfer of procurement documents.

User support

• Email or online ticketing support: Yes
• Support response times: We offer chat support 5 working days per week. The response time may be reduced in the evenings and weekends. Our median response time for chat support during the working week is 30 minutes. Our median response time off-peak is 3 hours. Users may book a 1:1 video support call via our online diary system. Slots are normally available within the same day during the working week and within 1 day off-peak.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web-chat service is delivered through the Intercom Messenger platform, which complies with WCAG 2.2 AA / EN 301 549 v3.2.1 (2021) accessibility standards.; Intercom conducts its own accessibility audits and publishes a detailed statement outlining ARIA support, keyboard navigation, and screen-reader compatibility.; To validate these capabilities in our environment, we carry out user-acceptance testing with assistive-technology users, including parents and providers who use screen readers (NVDA / VoiceOver), keyboard-only navigation, and speech-to-text tools.; We collect feedback on chat readability, focus order, and contrast, and adjust our configuration accordingly (for example, font sizing, colour theme, and prompt phrasing).; Tests are repeated quarterly on Windows, macOS, iOS, and Android to ensure consistent behaviour.; Any accessibility issues identified are raised directly with Intercom via their accessibility support channel and tracked until resolved.; This collaborative process ensures that our councils, providers, and families can communicate inclusively through an accessible, compliant chat interface in line with the Public Sector Bodies (Accessibility Regulations) 2018.
• Onsite support: Yes
• Support levels: We provide the highest levels of onboarding and day to day support. Each council will be assigned an account manager. We encourage council teams to work together to share best practise and new feature requests. We meet together after each delivery to hear feedback and ideas for improvment. Each council votes on all feature requests creating a stack ranked priority list for future development. The CEO acts as the technical account manager and meets regularly with each council team.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Eequ provides structured, fully online onboarding for council teams and providers. Council members receive three to four dedicated onboarding workshops delivered via video call, covering account setup, checkout questions, configuration settings, and reporting. Both council members and providers receive a digital handbooks that outline key resposibilities and steps. These handbooks are updated regularly and written in plain English for accessibility. Councils are also invited to regular refresher webinars at timely junctures such as getting ready for a new delivery or paying providers post delivery. Councils can meet and exchange ideas with other LA's during these calls. ; ; Providers from each council are also provided with a group training session. Providers join the platform using a dedicated 'Onboarding Link' that takes them to an interactive, step-by-step setup flow. This guided process enables users to register, create listings, and verify eligibility information without assistance. Throughout onboarding, providers can book one-to-one video or chat sessions with Eequ support staff for personalised guidance. All users have continuous access to online help articles, video tutorials, and are notified about any feature updates via email.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Help articles
  • Interfaces with notes and tool tips
  • Recorded Loom videos
  • Digital Handbooks
• End-of-contract data extraction: Councils can remove FSM data from their dashboards by deleting it. Other data on learners activity and provider performance can be downloaded. All HAF questionnaire data can be isolated via association with council ID and deleted by Eequ on request.
• End-of-contract process: If a council team wishes to leave a contract, they may do so at the end of any contract period with 3 months' notice. During this time we will prepare an exit plan with particular reference to the destruction of the HAF questionnaire data that contains the personal information processed by the LA during the contract. ; We will collaborate on communications to providers. We will extend the offer of usage of the platform to providers beyond the contract with no subscription fees. ; All data can be exported for future manual analysis. ; All HAF data will be destroyed via a script and the council dashboard will be shut down. ; Contract off-boarding and Data deletion is included at no extra cost
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Eequ responds dynamically to different sized devices such as mobiles, iPads and desktops. Mobile and iPad interfaces differ to desktop and look to the user like an APP. In some features such as our Schedule/Register, we allow the desktop user to toggle between mobile, iPad and Desktop views according to their preference and this allows them to carry out different tasks efficiently.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Eequ provides a secure, web-based application accessible from any modern browser. Providers and bookers have a similar interface with a menu to manage their bookings, schedules and messages. ; Council users have a custom dashboard presenting real-time provider data, funding insights, and programme performance metrics. The interface is elegant, modern and fully responsive.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our site is regularly used by families with accessibility needs. We routinely meet with providers who have disabilities on video calls and during our onboarding and support calls will document any feedback and create any actions. We also conduct testing internally using multiple tools including:; aXe; Lighthouse; Wave; ; We tested a sample of pages that prioritise the most common usages of the platform and user experience such as landing pages, search pages, collection pages, iFrames, Listing Pages and checkout page. We chose these pages for their frequency of use as shown by Google Analytics. ; You can see links to some of our Lighthouse accessibility test reports in our accessibility statement.
• API: No
• Customisation available: Yes
• Description of customisation: Councils can set their own checkout questions in order to create their required data sets. Council Members can create a custom set of eligibility categories in addition to FSM and SEND. Councils can determine if they wish to enforce eligibility checking and whether they wish to enforce the collection of certain data when bookings are created manually. Councils can set booking limits per child/ attendee for any date range or delivery period. Councils can also set or exempt individual listings from booking rules. ; Councils may commission new features from time to time.

Scaling

• Independence of resources: We use monitoring and alert tools to stay abreast of demand. We optimise our queries to allow for complex computations at scale.

Analytics

• Service usage metrics: Yes
• Metrics types: Whole programme booking performance. Diversity of the programme-number children for each provider/listing. A real time display of the required DfE metrics: Attendance by Eligibility, broken down by FSM/Non FSM, SEND and non SEND. Number of participating schools by type. SEND children by provision type and eligibility status. Average number of free days attended by school stage. Total number of sessions attended by school stage. Engagement by count of sessions and percentage based on canonical FSM list and FSM+discretionary list. Sessions requested & attended by eligibility category. ; For providers we provide visualisations for any date range and listing or in aggregate.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Councils users have several data export options on their dashboard. They can click the download buttons to export the following: Learners who have engaged, with attributes such as eligibility categories. Booking activity can be exported per listing for any date range. Exports show bookings, cancellations, late cancellations, unique learners, attended numbers and attendance percentage. Other exports show cancellations and declines with reasons. School participation export shows with schools are good communicators about the HAF programme. Providers and postcodes can be exported for mapping. Providers have the ability to download marketing, registers with all HAF and custom questions.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have provided 99.9% uptime in the last 2 years .; Service and Support issues will be assigned a severity level according to the following:; ; ‘Severity Level 1’ includes an issue that has a critical business impact on the Council. The wholeProduct(s) or a core essential component of the Product(s) is not usable.; ‘Severity Level 2’ involves an issue that has a significant business impact on the Council. Important functions or services within the Product(s) are not usable.; ‘Severity Level 3’ involves an issue that has a minor business impact on the Council. The Product(s)or its functionality is not seriously affected.; ; The Contractor will meet the following response times dependant on severity level:; ; SEVERITY LEVEL 1; ; INITIAL PROBLEM UPDATE TARGET - Within 4 working hours; ; CONTINUING PROBLEM UPDATE TARGET - Every 2 working hours; ; PROBLEM SOLVED TARGET - 8 working hours; ; SEVERITY LEVEL 2; ; INITIAL PROBLEM UPDATE TARGET - Within 7 working hours; ; CONTINUING PROBLEM UPDATE TARGET - Every working day; ; PROBLEM SOLVED TARGET - Every 2 working days; ; SEVERITY LEVEL 3; ; INITIAL PROBLEM UPDATE TARGET - Within 10 working hours; ; CONTINUING PROBLEM UPDATE TARGET - Every 2 working days; ; PROBLEM SOLVED TARGET - Every 7 working days
• Approach to resilience: We benefit from AWS security measures. These include AWS Identity and Access Management (IAM), which controls individual permissions, and AWS Systems Manager for managing system configurations. AWS also provides traffic control tools like Security Groups and Network ACLs.; ; In terms of physical security, AWS data centres offer robust measures including security staff, video surveillance, and multi-factor access control systems. For technical security, AWS provides firewall and network security services, data encryption features, and services like AWS GuardDuty for threat detection and AWS CloudWatch and CloudTrail for continuous monitoring.
• Outage reporting: Our team receive alert that are integrated into our internal communication systems (Crisis Response Protocol). When a potential performance issue is detected, our engineering team is alerted immediately and investigates within minutes. we notify affected councils and providers by email within 1 hour of confirmation. In the event of a serious/critical disruption to users we would contact users by email. After restoration, we issue a summary email confirming root cause and mitigation steps.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: User can authenticate via Google, Facebook, Microsoft or can enter their email to receive a one time passcode sent to their email.
• Access restrictions in management interfaces and support channels: At Eequ, we enforce multi-factor authentication (MFA) for all staff and all tools to enhance security. Segregation of duties is achieved through role-based access controls, ensuring that system and service administrators have distinct responsibilities and access permissions. Access to management consoles, diagnostic and configuration ports is strictly limited to authorised system administrators and is protected by stringent authentication mechanisms. For AWS, access is authorised based on defined roles and permissions in AWS Identity and Access Management (IAM), following the principle of least privilege.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our approach to security governance is underpinned by strict adherence to data protection regulations, particularly in handling sensitive information such as HAF questionnaire data. We ensure contractual clarity on data management, including a detailed exit plan for secure data destruction, emphasising our commitment to confidentiality post-contract. Collaborative stakeholder communications during the exit phase and the provision of continued platform access to providers highlight our dedication to transparency and service continuity. Our comprehensive data protection measures include encryption, access control, and regular audits, ensuring robust security governance throughout the data lifecycle, in full compliance with UK data protection standards.
• Information security policies and processes: Our governance and risk management processes involve continuous monitoring, regular internal and external audits, and compliance checks. Eequ’s Information Security Policy is found here. We also leverage AWS's compliance with international and industry-specific standards, such as ISO 27001, to manage risks. For risk assessment, we conduct regular audits and use AWS's threat detection services to identify and mitigate potential threats.; ; The CEO has overall responsibility for information security and is the Data Controller. The CEO is the owner of the Information Security Policy (this document). ; The CEO defines which Eequ staff are allowed access to infrastructure and data.; ; Staff are given a thorough security onboarding process and external training. Staff are responsible for complying with Eequ’s information security policy and for reviewing it annually.; Eequ staff are required to sign a Data Processing Agreement which lays out their responsibilities and obligations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management align with CSA CCM v4.0 and NCSC's guidelines, focusing on tracking service components and assessing security impacts of changes. We use AWS's change management processes, which follow best practices for managing changes in the infrastructure and reducing potential risks. These include maintaining a record of all changes, performing risk assessments for significant changes, and using a review and approval process before changes are implemented. We also use AWS Systems Manager to manage system configurations and maintain software consistency across our resources. Our procedures include strict testing protocols to prevent deployment of breaking changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Alongside regular external vulnerability scanning, front and back-end monitoring tools such as Sentry & AWS provides us with several services that facilitate audit logging and intrusion detection providing immediate alerts to any potential threats:; AWS CloudTrail is a service that provides event history of AWS account activity. This enables security analysis, resource change tracking, and compliance auditing.; AWS Security Hub provides a comprehensive view of high-priority security alerts and compliance status. It also aggregates, organises, and prioritises security alerts. Threats are triaged immediately by our team and patches can be deployed without service disruption via our blue/ green deployment method.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Any potential compromises are identified as part of our risk management protocols in our day to day development. We regular review and update libraries and tools. We utilise a number of technical tools and management protocols to identify suspicious behaviour and technical threats. Our incident management process is illustrated in our Eequ Disaster Recovery and Business Continuity Plan. We consider communication with clients and users to be of the utmost importance. ; We respond to incidents quickly due to our alerts being connected with team emails and Slack channels. These are monitored through extended daytime hours, evenings and weekends.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: External reports of bugs or incidents are placed in a triage and users are tagged so that they can be updated through the lifecycle of the incident investigation. User can report bugs via their menu which provides a dedicated BUG REPORT page. Bug reports are public until resolved. Users can also report bugs via our chat tool, Intercom, by email or telephone. Regardless of the channel, a ticket is created, triaged and actioned according to the severity level. We acknowledge all incidents are important to users and strive to address them immediately. All serious incidents are reported to council clients.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification (formerly QMS International)
• ISO/IEC 27001 accreditation date: Monday 4 August 2025
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9610e4f3-900e-496a-a8aa-dd03a94d5347
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6eac2783-3bd9-4ffc-8ece-298b6ff11a9d
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at avida@eequ.org. Tell them what format you need. It will help if you say what assistive technology you use.