BEARINGPOINT LIMITED

Swarm

Swarm is an automated solution for smart data-collection, integration, and analysis through digital forms. Its connectors safely integrate data into your existing enterprise systems without exposing it to external threats. To maximize your efficiency, you can personalize the data collection according to your business needs.

Features

• Real‑time reporting / analytics dashboards for instant visibility
• Custom form builder with advanced field types / validation rules
• Workflow automation engine to trigger actions, approvals, or notifications
• Remote access from devices to submit, review, and manage data.
• Bi‑directional system integrations sending and retrieving data back into SWARM.
• API‑based data exchange for seamless connectivity with third‑party platforms.
• Role‑based access control to ensure secure and structured data permissions.
• Data storage and retention configuration
• Logs and activity tracking, monitoring actions taken in the system.
• Notifications & alerts triggered by workflow steps, submissions, integration events.

Benefits

• Collect data easily through customizable, user‑friendly forms.
• View real‑time analytics to monitor responses and track performance instantly.
• Create automated workflows that streamline data submission and processing.
• Send collected data to other systems quickly through built‑in integrations.
• Retrieve data from external systems to enrich forms and workflows.
• Publish and manage forms from devices for flexible data collection
• Enable teams to collaborate efficiently with shared dashboards and insights.
• Improve decision-making by centralizing all input data in one platform.
• Reduce manual work by synchronizing data automatically across platforms.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSectorBD@bearingpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

183517884609938

Contact

Gill Walker
07976 812978
UKPublicSectorBD@bearingpoint.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We are a vendor neutral service provider. Our professional services are designed for specific vertical markets; aimed at complex businesses and technical environments. Typically, our services are designed to address the needs of cross-organisational solutions that can be delivered using Cloud offerings. Therefore, the constraints and other limitations will depend on the specific solution selected by a client.
• System requirements: Internet connection for accessing cloud services

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all questions promptly, with an initial acknowledgement provided within a few hours and a first meaningful answer within one business day, depends on the criticality if the request. All response times fully align with and respect defined SLAs, ensuring consistent, predictable, and traceable communication throughout the support process.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: N/A
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online Training Sessions, On‑Demand Video Tutorials, Detailed User Documentation, interactive Product Walkthroughs, Optional Onsite Training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Swagger
  • Postman collection, Devops wiki
• End-of-contract data extraction: Full Data Export; Users can request a complete export of all collected data, including:; ; Form submissions; Workflow history; Analytics data; Export of Attachments and Files; Any files submitted through forms (images, PDFs, documents, etc.) are included in a structured downloadable package.
• End-of-contract process: Available on request.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The only difference between the mobile and desktop versions is the admin dashboard. It is available exclusively on the desktop version and is not optimised for mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The platform exposes a comprehensive REST API that enables integration with third-party systems. The API follows RESTful design principles and facilitates secure system-to-system communication, offering functionality to:; ; Configure and maintain and track workflows; Configure and maintain templates; Administer user accounts, permissions, and proccesses
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: What Users Can Do:; Form & Campaign Management — Admins can design complex forms with conditional logic, scoring, file uploads, and field dependencies. They can create campaigns to distribute forms to recipients via email, track engagement, and collect responses ; Company/Project Hierarchy — Main admins create companies; company admins create projects; project admins manage forms, campaigns, and users within their scope.; Data Collection & Reporting — Collect form responses (authenticated or anonymous), generate PDF reports, export CSV/XLSX analytics, and apply benchmark scoring ; Integrations — Connect to SAP, Salesforce, BiPRO, and DQN for data exchange. Process payments via PayOne. Automate workflows with templates, status tracking, and scheduled reminders ; External/Public API — Programmatically create forms, campaigns, and retrieve answers via external endpoints ; What Users Can't Do ; - Access data outside their assigned company/project scope; - Create or modify forms/campaigns without an admin ; - Upload files of non-whitelisted types (only PDF, DOCX, XLSX, images, etc ; - Edit stopped or expired ; - Create main admin accounts (restricted to existing main admins ; - Use integration connectors without proper configuration; - Submit forms past campaign expiration dates; - Access reports or analytics without appropriate admin privileges
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: In SWARM, we ensure that demand from one customer does not negatively impact others by enforcing strong per-organisation structure isolation across application, infrastructure, and data layers. We apply per-organisation structure rate limits and concurrency controls at both the API and workflow levels, scoped to each company or organisation.

Analytics

• Service usage metrics: Yes
• Metrics types: Available on request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Export Directly from the Interface; Download File Attachments; Use API Endpoints (if enabled); Request a Full Data Export.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XSLX
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All data transfers are encrypted using modern cryptographic standards.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Platform protects data through encrypted storage, strict organisation separation, audit-ready evidence handling and integrity checks using hashing and timestamps.

Availability and resilience

• Guaranteed availability: SWARM is delivered as a SaaS solution hosted in the German Microsoft Azure cloud, ensuring high availability of at least 97% and rapid recovery through Azure’s enterprise‑grade infrastructure. Service Levels, including guaranteed availability and restoration times, are defined in the SaaS contract. If availability commitments are not met, financial remedies and compensations follow the SLA rules agreed with the customer. The platform is monitored continuously, updates are applied regularly, and incidents are handled according to defined support and severity classes. This ensures stable, reliable operation and transparent handling of any service deviations.
• Approach to resilience: Available on request.
• Outage reporting: Our service uses Azure’s native monitoring and notification capabilities to detect and report outages. Platform‑level issues are identified through Azure Service Health and Azure Monitor, which generate alerts routed directly to our teams. Application‑level disruptions are detected through Application Insights availability tests, performance indicators, and log‑based alert rules.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Swarm uses role-based access control (RBAC) to restrict platform access to authorised administrators for managing workflows, templates, and permissions. Sensitive operations are role-restricted with full activity logging for audits. Authentication is password-protected with optional multi-factor authentication (MFA) and conditional access based on client setup. Support access is limited to designated key users who must provide complete incident information.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BearingPoint is ISO 27001 & ISO 27002 certified. Our risk assessment methodology follows the methodology promoted by ISO 27005. In terms of policies, we have documented, we review and update the policies below that cover the following (these policies can be available on demand): Antivirus Policy, External Accounts Policy, Firewall Policy, Information Technology Use Policy and Guidelines, Mobile Device Management Policy, Network Policy, Password Policy, Remote Access Policy, Web Filtering Policy, Wireless Networking Policy, Removable media & backup Policy, Cryptography Policy ,Downtime Policy, Use of external services Policy, Email & instant messaging Policy, IT standards Policy, IT Purchasing Policy, IT support Policy, User account management Policy, Patch Policy, IT Cloud & server Policy, Telephony acceptable use Policy, Data classification & handling Policy, Clean desk & digital media disposal policy.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The platform runs on Azure services, where Microsoft handles OS and runtime patching as part of its hyperscaler security model. Our remediation process prioritises critical issues, applies automated patches to cloud components, and schedules updates for application code. Security controls include role‑based access, encryption, and regular penetration testing. All patching and remediation activities are tracked in Github Actions using dependabot, providing full compliance, traceability, and alignment with the PAQ framework.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At cloud platform level, signing in into the active directory tenant is logged and audited. Risky sign-in policy is configured for blocking identified users.; Alerting is configured for several scenarios, such as brute force detection,Successful login after multiple failures,Non-EU and outside CET business hours,Multiple role assignments in short time from known user,Role assignments after risky sign in detected, and so on.; A weekly digest is sent to the individuals defined in the security role.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DMSZ
• ISO/IEC 27001 accreditation date: Friday 31 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DMSZ
• ISO 9001 accreditation date: Saturday 1 November 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8ad144d5-c7af-4b02-8940-e60c61f930d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B62e5c22-f2a8-444d-ad26-64bfea096952
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSectorBD@bearingpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.