INFOSHARE+ LIMITED

CONNECT Data Hub

Infoshare+ Connect Data Hub unifies disparate council datasets into a single, trusted intelligence layer. Using advanced matching, cleansing, and integration capabilities, it creates mastered resident and property views that improve data accuracy, streamline operations, strengthen governance, and support service transformation, fraud prevention, and evidence-based decision-making across the authority.

Features

• Integrates data from multiple council systems
• Automated matching across people, properties, services
• Cleanses, standardises, and deduplicates records
• Creates mastered single resident or property views
• Supports batch, scheduled, and API data feeds
• Configurable rules and workflow automation
• Secure UK-based cloud hosting environment
• Modelling modules for taxation forecasting

Benefits

• Provides statistical, anonymous citizen data
• Reduces manual reconciliation and administrative effort
• Strengthens compliance and governance frameworks
• Supports digital transformation programmes
• Increases confidence in reporting and analytics
• Enhances cross-department collaboration

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

188779757329150

Contact

Tenders
020 8541 0111
tenders@infoshareplus.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Police
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints. CONNECT is available 24x7. Availability is 99.99%
• System requirements:
  • User must have internet connectivity
  • Users are responsible for information security on their own devices
  • Modern web browsers required

User support

• Email or online ticketing support: Yes
• Support response times: Response to standard (non-urgent) questions is 2 to 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have a dedicated service portal that all customers can access, allowing them to create tickets. Staff assess all cases and triage them into a priority level that reflects the impact of the reported problem on the customer’s business and our agreed SLAs. ; Infoshare+ uses four different priority levels - Low, Medium, High or Critical. Detailed response times would be covered in our SLA, with response times generally between 2 business hours and 24 hours and recovery times of 4-8 business hours, depending on the severity of the issue. The costs for this support are included in the overall ongoing management costs. ; All support provided via telephone and email is included within the annual charges.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: On receipt of the call-off contract/order form, Infoshare+ will:; - Create a client-specific hosted environment for CONNECT,; - Set up client superuser and user accounts; - Provide online training,; - Provide customisation support.; - Hold a kick-off meeting to discuss operational requirements
• Service documentation: No
• End-of-contract data extraction: All information held within CONNECT can be extracted when the contract ends. Copies of all case documents and files can be exported (downloaded) in their original format. ; Customised summary reports can be created (and saved) to extract case notes, case information and metadata into a PDF format. Copies of the database can be taken, and data extract scripts are provided.
• End-of-contract process: A contract/service end timetable will be agreed.; The schedule will depict when:; - Access to the software is to be disabled; - The data is to be extracted; - The client's data instance is to be deleted; - Secure data deletion has been performed; - The data deletion certificate is issued; - The end-of-project meeting has been held to discuss pertinent points; - The end-of-project report (management information) has been issued to the buyer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: The availability and performance of the CONNECT service is monitored continuously, and alerts are raised to Infoshare+'s engineering & support staff. Our servers on AWS use EC2 auto scaling to ensure GPU resources and storage scale according to business/buyer needs and are never restricted.

Analytics

• Service usage metrics: Yes
• Metrics types: Key Performance Indicators; Some of the key performance indicators used by Infoshare+ include:; ; - On-time delivery performance against agreed project milestones; - Reliability and availability of service; - Revenue generated vs business case; - Average Support Desk response time; - Percentage of incidents resolved within the agreed SLA; - Call handling times & abandonment rates; - Average time and effort required to resolve Incidents; - Number of escalations for incidents not resolved in the agreed resolution time
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Facilities are provided to the client superuser to export their data.; Or Infoshare+ can export all data and send it to the buyer's nominated user via our secure transfer portal.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: CONNECT availability is 99.9%; Service unavailability refunds are not provided.
• Approach to resilience: Infoshare+’s CONNECT Software is hosted by Amazon Web Services (AWS), using various services, including VPC, EC2, RDS, S3 and Elastic Load Balancer; our clients have the option of single or multitenancy architecture. CONNECT’s services are distributed across three zones in the EU-West2 (London) region. ; Our cloud environment is managed directly by Infoshare+ with no access to third parties, other than through the application. All storage and transfer of data is encrypted using keys only available to Infoshare+. The VPC (Virtual Private Cloud) manages communication between all three data centres. ; The load balancer and S3 storage are available from all three data centres. EC2 instances are currently provided in two data centres, with the traffic distributed between them by the load balancer. Additional EC2 instances can be added to meet resource requirements with no downtime. The RDS database replicates to another zone to provide backup and failover. ; Client connections to CONNECT are made to the load balancer, which communicates with the services within Infoshare+’s cloud environment and forwards responses. Direct connections to the web servers, databases or storage are not used. Architecture diagrams are made available upon request.
• Outage reporting: Email alerts, Dashboard, 1st Line Support

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Single Sign On
• Access restrictions in management interfaces and support channels: Infoshare+ staff cannot access the client's system by default.; Access is granted by our account manager to relevant team members assigned to the buyer's project.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: - National Cyber Security Centre Accredited; - Home Office/PASF assured facilities and data centres for “Blue Light” services; - ISO9001 Quality management; - ISO27001 Information security management; - Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infoshare+ operates documented change and configuration management processes as part of its Integrated Management System (IMS), aligned to ISO 9001 and ISO 27001.; ; All changes are raised through a controlled change request process and assessed for risk, security, and service impact before approval. Changes are reviewed and authorised by appropriate operational and technical stakeholders, with records retained to provide a clear audit trail.; ; Configuration records and system assets are maintained to ensure accuracy and integrity, with exceptions investigated and addressed in line with defined procedures. These controls help ensure services remain secure and consistent while enabling controlled improvement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Infoshare+’s CONNECT platform is hosted on Amazon Web Services, which operates documented vulnerability management policies and processes assessed against ISO/IEC 20000 and ISO/IEC 27001, and aligned with ITIL v3 guidance. ; ; For all other systems and software within Infoshare+’s environment, designated personnel are responsible for continuously monitoring technical forums, vendor channels, and specialist security groups to identify emerging vulnerabilities, patches, or updates. Any relevant items are promptly assessed and actioned in line with our internal vulnerability management procedures.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Following best practice from the National Cyber Security Centre, AWS protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). ; ; It includes checks on time sources, cross-boundary traffic, suspicious activities at boundaries, network connections, and the status of backups, among others. All alerts are immediately notified for prompt investigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have pre-defined incident management processes, as per ISO27001 accreditation. Client users can report incidents to our DPO, as can our own staff. Our incident response process includes internal reporting to the incident investigation owner and external reporting to clients and/or other authorised parties.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A basic superuser instance can be created for 2 weeks to test functionality.; ; Basic configuration and customisation will be provided during this time, not advanced set-up.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ffad9268-8e5a-4835-b6d3-cf76548352fa
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.