Bright Cyber

LinkShadow CyberMeshX Platform with NDR | DSPM | ITDR

LinkShadow's Cybersecurity Mesh Architecture (CMA) Platform protects your most valuable assets in a single, integrated solution. The platform combines ITDR (Identity Threat Detection and Response), DSPM (Data Security Posture Management), and NDR (Network Detection and Response) into an all-in-one defense system, empowering organizations to stay ahead of emerging cyber threats.

Features

• OpenXDR: Integrates security tools for unified threat detection and response.
• User Behavior Analytics: Identifies anomalous activities and prioritizes threats.
• Shadow 360 View: Obtains in-depth activity views around anomalies.
• Scalability: Easily scales to monitor high-traffic volumes.
• Asset AutoDiscovery: Automatically discovers and tracks assets across entire infrastructures.
• Compliance Reporting: Generates detailed reports to meet various regulatory requirements.
• Agentless Discovery: Identifies sensitive data across environments without local software.
• MeshConnectX: Enables users to build custom integrations for existing tools.
• Data Exposure Identification: Identifies vulnerabilities in data access.
• Vendor Agnostic: Integrates with any security vendor or existing toolsets

Benefits

• Automated Discovery: Effortlessly identify assets across environments without manual effort.
• Streamlined Compliance: Quickly generate detailed reports to meet regulatory requirements.
• Faster Response: Use automation to reduce detection and response times.
• Unified Visibility: Manage your security ecosystem through one centralized dashboard.
• Smart Prioritization: Focus resources by ranking incidents based on risk.
• Seamless Integration: Connect diverse tools into a single cohesive architecture.
• Real-time Monitoring: Track user activities to prevent unauthorized access.
• Actionable Insights: Turn isolated alerts into actionable multi-stage attack narratives.
• Effortless Scalability: Manage data easily as your organizational needs grow
• Optimisation: Enhance value and coverage from existing security tools

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

190570312540450

Contact

Murray Pearce
07788 560 801
sales@bright-cyber.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: LinkShadow provides a number of platforms that are integrated through our CMX platform, certain features may not be available depending on which of our solutions are implemented. As the reseller, Bright Cyber will scope the features to the requirements with prospective buyers in the evaluation phase.
• System requirements:
  • For appliance-based:
  • -rack-mounted space of 1U and redundant power source
  • -management network connectivity
  • -SPAN/port mirroring from core switch or Packet Broker
  • -connectivity to customer's products for integrations and UI access
  • For VM-based:
  • -server grade CPU
  • -RAM allocation 24-192GB depending on the throughput
  • -SSD storage allocation of 500GB-5TB depending on the throughput
  • -connectivity to customer's products for integration (Azure/AWS/DB/FS etc)

User support

• Email or online ticketing support: Yes
• Support response times: LinkShadow provides support through the following channels: 1. Phone 2. Email, 3. Customer support portal.; ; Coverage for standard support:; Sun to Thurs 9 AM to 6 PM GMT+4 (For EMEA); ; Coverage for premium support:; 24x7x365; Advanced RMA Next Business Day Shipment : Yes; ; SLA Response Times for all support.; Severity 1 - Catastrophic < 2 Hour; Severity 2 - Critical: 4 Hours; Severity 3 - High: 8 Hours; Severity 4 - Normal: 24 Business Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: LinkShadow's Platform access is via the supported web browsers and therefore include the accessibility features of the browser (like changing font sizes or contrast).
• Web chat accessibility testing: LinkShadow's Platform and UI is designed for ease of use and this is tested as part of the product development lifecycle, although this is not specifically with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: LinkShadow provides support through the following channels: 1. Phone 2. Email, 3. Customer support portal. Coverage for standard support: Sun to Thurs 9 AM to 6 PM GMT+4 (For EMEA) Coverage for premium support: 24x7x365 Advanced RMA Next Business Day Shipment : Yes SLA Response Times for all support. Severity 1 - Catastrophic < 2 Hour Severity 2 - Critical: 4 Hours Severity 3 - High: 8 Hours Severity 4 - Normal: 24 Business Hours
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: LinkShadow will assigned a customer success person to support onboarding. Online training is available, and onsite 2-day training, with learning material that covers the following:; ; • Introduction to NDR; • LinkShadow Modules; • LinkShadow Data Sources; • LinkShadow Configuration; • LinkShadow Appliance and Setup; ; • LinkShadow User Visibility; • LinkShadow ML Algorithms; • AI Powered Engine; • Collection; • Processing; • Detection/Visualization; • Response
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export logs, lists, models, reports and backups from the system via PDF/csv and custom packages format. LinkShadow assists users via support with end of data extraction via their support service.
• End-of-contract process: At the end of the contract the license will expire and users will no longer have access to the Web UI. LinkShadow and Bright Cyber will provide notification and reach out about renewing the service prior to the end of contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Access via customer portal/partner portal for registered and approved users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Platform service interface is delivered to users via:; ; -LinkShadow's Web UI; -alerts delivered to SIEM/email/ITSM systems; -open API
• Accessibility standards: None or don’t know
• Description of accessibility: Users of the LinkShadow Platform are able to manage their entire IT Cybersecurity for investigations, threat hunting, response and reporting.
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: LinkShadow Platform users, with the appropriate permissions as assigned by an administrator, have the following customization options:; -custom dashboards; -custom detection models; -training custom AI models; -customized reporting; -custom integrations (depending on the service)

Scaling

• Independence of resources: LinkShadow's Platform has been designed with built in scalability to ensure users are not impacted due to demand from other users.; ; User have the ability to install into their own environment and cloud provider, which will give them a high level of control over their service uptime.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: LinkShadow

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data are follows:; ; -exporting reports as PDF; -exporting logs and lists as csv; -exporting backups and custom configurations as an encrypted custom package format
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • - exporting reports as a PDF
  • - exportign logs and lists as CSV
  • -exporting backups and configurations with an encrypted package format
• Data import formats:
  • CSV
  • Other
• Other data import formats: Importing backups and custom configurations as an encrypted package format

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: LinkShadow has internal encryption mechanisms to protect users data. This information may be provided on request.

Availability and resilience

• Guaranteed availability: LinkShadow availability and SLA's depend on the customers deployment mode, there is no overall SLA. Users can install in their own environment or cloud provider, giving them control of their availability, Information on the availability may be provided on request.
• Approach to resilience: LinkShadow does not provide this information in public to protect its platform users. It is available on request.
• Outage reporting: LinkShadow provides timely information on outages which are reported via syslog, SNMP, email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces are restricted by local user accounts, AD, Azure AD, Radius.; ; Privileges are assigned on the group levels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: LinkShadow has comprehensive, custom information security policies and processes which are built into the organization's structure to ensure that the are adhered too. To protect our users, this information may be made available only on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: LinkShadow has custom processes that are compliant with its requirements under ISO27001 and these ensure changes are tracked and security impacts are assessed. This is build into the organizations management structure.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: LinkShadow has custom processes that are compliant with its requirements under ISO27001 and these ensure threats and vulnerabilities are identified, prioritized, and the most urgent remediated quickly. Information about threats comes from various sources including our own platform and from the security vendors and tools we utilize to protect the service and our users.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: LinkShadow has custom processes built inside organization's structure in compliance with ISO27001. This includes monitor the platform, and incident response processes that are carried out in compliance with our requirements under ISO 27001. We may provide further information on request.
• Incident management type: Supplier-defined controls
• Incident management approach: LinkShadow custom processes built inside organization's structure and that are in compliance with ISO27001 requirements. To protect our users and service, we provide further information on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: LinksShadow offer 1 month of fully functional platform access as a testing period without requiring a commitment to purchase.
• Link to free trial: https://www.linkshadow.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A7fe099d-6d71-4e3a-8eb1-166e82e5978f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.