COMPUTACENTER (UK) LIMITED

Computacenter Resale of Splunk Threat Detection Investigation and Response Suite

Use any or all of Splunk’s Security products and services together to provide a unified security operations solution. On top of Splunk Enterprise or Splunk Cloud, combine Enterprise Security (SIEM), Mission Control, Splunk Attack Analyser (SAA), Splunk Threat Intelligence Management (TIM), Splunk SOAR, and Splunk UBA.

Features

• Advanced Fraud and cyber threat detection analysis with Machine Learning
• Information Assurance and security analysis
• Automate threat analysis of suspected malware and credential phishing threats
• Investigate activities associated with a potential security incident
• Risk Based Alerting - RBA
• Data-Centric Cloud Native Intelligence Management
• Simple and Scalable Security Orchestration Automation and Response
• Automated Playbooks with thousands of application integrations
• Identify and extract associated forensics for accurate and timely detections
• MITRE ATT&CK Matrix, Cyber Kill Chain Use Case Alignment

Benefits

• Enhance incident response and investigations using security data
• Collect, aggregate, de-duplicate, and prioritize threat intelligence from multiple sources
• Streamline security operations by conducting rapid investigations using ad-hoc searches
• Exploit event sequences, alerts, risk scores and bespoke dashboards
• Wide range of uses cases for SOC, SecOps and compliance
• Detect and reduce internal and external cyber threats/abuse
• Unify Security Data, Analytics and Operations
• Increase detection capabilities and optimize incident response
• Analyse ‘big data’ internet traffic and machine data
• Analyse machine data from systems with varying formats

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

193346829098724

Contact

Colin Smith
+44 (0) 7386694023
Government@computacenter.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Splunk Cloud is the base service; Splunk Enterprise Security & Mission Control runs on top of Splunk Cloud; Splunk SOAR Cloud can run as a standalone service; Splunk Attack Analyser is an add-on service but runs standalone; Splunk UBA is an add-on service that depends on Splunk Cloud
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are service limits associated with Splunk Cloud services that depend on the service level purchased and some hard limits based on the platform capabilities. These are subject to change from time to time in line with the development of the product and are identified here:; https://docs.splunk.com/Documentation/SplunkCloud/9.1.2312/Service/SplunkCloudservice#Service_limits_and_constraints
• System requirements: No system requirements for Splunk Cloud itself.

User support

• Email or online ticketing support: Yes
• Support response times: Premium Support and Standard Support have different SLAs; these answers are based on Premium Support.; P1= Availability 24x7x365, 30min response, 1hr update, 24hr target fix/workaround; P2= Availability 24x7x265, 1hr response, 4hr update, 1 business week target fix/workaround; P3= Availability 8am-5pm Business Days, 4hr response, 1 business day update, next release fix/workaround; P4= Availability 8am-5pm Business Days, 1 business day response, weekly update
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 3 support plan levels are offered- Base (free), Standard (included in subscription cost), Premium (extra cost).; See pricing details to compare costs at different tiers, and see the section on Support SLAs for details of differences in paid support plans.; Success Plans are offered as Standard or Premium, and come with OnDemand Services credits and Education credits.; TAM and Value Boost offer additional value-add services as well, with Technical Account Manager (TAM) service designed to accelerate issue resolution as a designated high-touch advisory resource to help advocate for customer needs, reduce technical risk, improve uptime, and accelerate your business outcomes with a named, attached Technical Account Manager. Value Boost service offers a named attached Designated OnDemand Services Consultant that knows your environment and has considerable product expertise, and a 90-day proactive assessment-led services engagement with 10-days of hands-on engineering designed and tailored to help customers accelerate realisation of important business outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Splunk offers free and paid-for training courses for teams, free generic documentation, and can include knowledge transfer as part of onboarding and Professional Services engagements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: "Data is copied from the original source into Splunk, so customer data may still remain in the original location.; Data stored inside the customer's Splunk Cloud environments can be exported to an agreed destination in a predetermined format at the end of the contract if the customer chooses to leave."
• End-of-contract process: If a licence is terminated Splunk can provide Professional Services at extra cost to help the Buyer to migrate their analytic needs to another supplier.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/a

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: From phones and tablets, a user can access Splunk Cloud (including Enterprise Security) via an App for iOS or Android, or via a web browser (Splunk Cloud, Enterprise Security, SOAR, UBA, Attack Analyser, Threat Intelligence Management).; When accessing via a browser, not all features will display consistently compared to accessing from a laptop or desktop.; The iOS and Android apps only support the display of a subset of the chart and dashboard elements from Splunk Cloud and Enterprise Security, and don’t support drill-down behaviours or ad-hoc searching.
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Each service as part of the suite has its own APIs that are documented separately; the REST APIs are extensible for applications as well.; Compared to the customer-managed platform options, Cloud Services provide fewer REST API capabilities, but also makes available a different REST API interface- Admin Config Services- to administer ; Splunk Cloud - Admin Config Services - used for configuring IP allow-lists, outbound ports, private connectivity, managing app permissions, authentication tokens, HEC tokens, indexes, limits, both Splunkbase and private apps and add-ons, restarts, users, roles, capabilities, and integration with Splunk Observability Cloud from Splunk Cloud, plus viewing maintenance windows programmatically.; Splunk Cloud - REST endpoints are numerous and described in detail here: https://docs.splunk.com/Documentation/SplunkCloud/latest/RESTREF/RESTprolog
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Core Splunk Cloud offering is designed for users to create their own searches, dashboards, and alerts to explore their data.; Additionally, different elements of the suite of services can be purchased that are described in this service.; Splunk Cloud- core data fabric service with searching, dashboards, alerts; Splunk Enterprise Security and Mission Control- SIEM service on top of Splunk Cloud; SOAR Cloud- security orchestration service alongside Splunk Enterprise Security, or stand-alone; Attack Analyzer- separate Cloud service for SOCs to perform automated threat analysis of attack chains; Subscribing to some or all of these services is customisable.

Scaling

• Independence of resources: Each customer stack is provisioned and scaled separately; a customer's stack is sized appropriately for their ingest volumes or virtual-compute consumption.; As they are completely isolated from each-other, then there is no impact from increasing numbers of customers.; If an individual customer onboards more end-users to their stack and are using it more heavily, then this will be highlighted and they may need to consider scaling their usage for their purchased capacity, or purchasing more capacity.

Analytics

• Service usage metrics: Yes
• Metrics types: Numerous metrics about consumption and performance are available from the Cloud Monitoring Console from the Customer's Splunk Cloud environment.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Splunk

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Splunk's own cloud service uses logical data separation, authenticated user accounts, and industry standard hardening. Data in transit is encrypted with industry standard SSL and data at rest is encrypted with AES 256-bit encryption. This service is accredited to ISO270001. We can help the buyer to enable a similar configuration suitable for their data at rest protection.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: From CSV exports, PDFs of dashboards, formatted data over webhooks or other web-based services and HTTP Posts, and data retrieval in CSV, XML, or JSON format via API-based searches, to archive-copies of data exported from Splunk Cloud to a customer's own S3-compliant storage, as well as a one-time end-of-contract export of all ingested data (this may incur additional fees).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ASCII
  • UTF-8 & UTF-16
  • JSON
  • Log files
  • Netflow
  • CloudTrail

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Splunk Cloud offers a 100% uptime guarantee; this has exclusions including but not limited to routine scheduled maintenance, force majeure events, and breaches of agreement.; Confirmed downtime is refunded in the form of service credits against future
• Approach to resilience: Splunk Cloud services are delivered through Public Cloud infrastructure using resilient designs. Further detail is available upon request.
• Outage reporting: Splunk provides a cloud monitoring console to monitor the health of your Splunk Cloud environment. Email alerts are also available.; A service availability web page is provided.; ; Alternatively Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Outage reporting is the responsibility of the Buyer or their cloud provider.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
  • Other
• Other user authentication: Authentication process depends on the customer’s choices. If any network-based access restrictions are in place, the boundary defences will prevent access to resources if access is attempted from non-allowed IP addresses or address ranges.; At the login page, if the organisation has configured SAML-based federated authentication and authorisation, then the login request will be redirected accordingly. If the customer organisation is just using usernames and passwords from Splunk’s built-in authentication method, then they will be logged in with those credentials.; After successful authentication, users will be subject to the RBAC policies in Splunk as configured by their organisation.
• Access restrictions in management interfaces and support channels: The Splunk user authentication system allows the assignment of roles which provide custom permissions. The Buyer can define all roles using a list of capabilities and data access restrictions, including to REST APIs.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Customer management access to their own service: following their methods and RBAC. They don't have access to the whole service.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Cloud based service uses trusted third-party validation. Auditing of our processes and policies efforts to safeguard customer data to industry standards worldwide. Working with our audit partners, SOC 2 Type 2 attestation is completed for all Splunk Cloud customer environments and ISO 27001 certification is completed for Splunk Cloud customer environments provisioned for data ingestion of over 20GB/day
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: For Splunk initiated changes, maintenance is performed at most once per month and Customers will receive notice of Routine Maintenance by email at least 48 hours in advance. For Customer initiated changes, the maintenance can be performed regularly. You can request an alternate time within the Routine Maintenance window if required. Customers will receive email notice when such maintenance is starting and when complete.; ; Alternatively Splunk sits in the network of the Buyer or the infrastructure of their chosen cloud provider, Configuration and change management is the responsibility of the Buyer or their supplier.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a robust process for threats to the Splunk platform. We maintain a policy of evaluating all potential security vulnerabilities that are discovered internally or externally within two business days of discovery. We use the industry standard CVSSv2 to rate vulnerabilities. In the case of critical risk, high impact vulnerabilities, Splunk will make all reasonable effort to supply patches, assuming that patches are a viable stop-gap for customers who cannot otherwise upgrade Splunk.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Splunk monitors application and platform components of the service for potential issues. Cloud Operations staff monitor alerts and logs for issues, and log a ticket for issues that require remediation. In the event of application or data compromise affecting customer data, the customer is notified immediately and remains in contact with the remediation team until resolution.; ; The security measures of Splunk and AWS are further described in the Technical Briefing paper at https://www.splunk.com/pdfs/technical-briefs/safeguarding-customer-data-in-splunk-cloud.pdf
• Incident management type: Supplier-defined controls
• Incident management approach: Splunk maintains an incident response policy and program, with defined processes, roles and responsibilities. Customers may submit security issues through the normal support channels or any additional channels as provided in the EULA.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 28 April 2025
• What the ISO/IEC 27001 doesn’t cover: ISO 27001 is a globally recognized framework designed to protect the confidentiality, integrity, and availability of an organization’s information assets. Rather than focusing solely on IT security, it mandates a Risk Management approach where a business identifies its specific data threats and implements a tailored "Information Security Management System" (ISMS) to mitigate them.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Sunday 9 March 2025
• What the ISO 9001 doesn’t cover: ISO 9001 is the international standard for Quality Management Systems (QMS), focusing on the principle that consistent processes lead to consistent results. For an IT reseller, it is less about the technical "specs" of the gear and more about the reliability of the customer experience.; It mandates a "Plan-Do-Check-Act" (PDCA) cycle, requiring the business to document how it handles everything from sales inquiries and order fulfillment to customer complaints and supplier vetting. By shifting the focus from "fixing mistakes" to preventing them through continuous improvement, ISO 9001 ensures that a client receives the same high level of service every time they order. It serves as a structural guarantee that the business is managed through data-driven decisions and a strong commitment to customer satisfaction, rather than luck or ad-hoc effort.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0d56f53b-8780-41c4-92a0-c7c9e937d0b1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7aa420c0-18dd-4cf4-99da-183fce210190
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.