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Red Oak Consulting LLP

Managed Services: High Performance Computing (HPC), Cloud Computing and AI

Red Oak Managed Services provides expert specialists who act as trusted partners, delivering responsive user support and full system administration. We bridge skill and resource gaps, assist IT teams when in-house expertise is limited, and keep users focused on core tasks by ensuring reliable, efficient, and optimised IT environments.

Features

  • HPC user access management & support
  • Cloud HPC infrastructure support
  • HPC cluster incident management
  • Install user applications
  • Standard workload, application and installation support
  • HPC system problem management
  • Application patch management
  • Cluster maintenance, updates and monitoring
  • Compiling software issues, Image management and provisioning cluster usage.
  • Maintenance, configuration, and deployment of standard HPC Workloads

Benefits

  • Increased user productivity with reduction in downtime.
  • Dedicated, expert user support delivering continuity of highly skilled staff
  • User issues are resolved swiftly within agreed timeframes
  • Acquired knowledge is not lost with staff turnover
  • Streamlined onboarding process and secure access for users.
  • Expert management of cloud-based HPC environments including regular updates
  • Rapid detection and resolution of cluster issues improving reliability.
  • Centralised and consistent application deployment ensuring compatibility and mitigating errors
  • Improved user experience with running and troubleshooting standard HPC workloads.
  • Security patches and proactive identification & resolution of system issues

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

1 9 5 0 0 2 3 0 9 6 1 8 5 4 5

Contact

Red Oak Consulting LLP VickiLockhart
Telephone: 07718655024
Email: sales@redoakconsulting.co.uk

About the service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

Service constraints
Red Oak Managed Services is delivered remotely by our team of highly skilled HPC, Cloud, and AI specialists. Our experts are available Monday - Friday, excluding UK bank holidays, Christmas Day, and Boxing Day, between 08:00 and 18:00 (UK time). To ensure a smooth start, the necessary system access must be granted prior to the commencement of any support. If you require a level of on-site support, this can be provided; however, it must be agreed upon in advance as part of the engagement. Additionally, we offer 24/5 coverage through our strategic partner, enabling a an out-of-hours service if required.

User support

Email or online ticketing support
Yes
Support response times
Red Oak understands the need for fast, effective responses to user issues and support requests. All requests are acknowledged within one hour by a ROMS Specialist, introduced as the primary owner. For quick queries, users can contact the team via email or phone. The specialist ensures clear communication and provides updates: Priority One hourly, Priority Two every four hours, and Priorities Three and Four every 24 hours. Ownership remains with the assigned specialist throughout the lifecycle, guaranteeing transparency, timely engagement, and user trust, even when escalation or team input is required. Weekend is not covered by our Managed Services team.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Red Oak understands the need for fast, effective response to user issues, concerns, and support requests. To achieve this, we use an Impact-Urgency matrix that prioritises response and update times based on severity and urgency. For issues with high impact and high urgency, the response time is 1 hour, with updates provided every hour. When impact is high but urgency is medium or low, the response time is 4 hours, with updates every 4 hours.
For medium-impact issues, regardless of urgency, the response time remains 4 hours, and updates are provided every 4 hours. Low-impact issues follow the same pattern, with a 4-hour response time and updates as required.
There is no additional cost for any support level. All ROMS Specialists have the knowledge and expertise to support HPC, Cloud, and AI environments, and we provide skilled System Administration support. Ownership remains with the assigned specialist throughout the lifecycle, ensuring transparency, timely engagement, and user trust, even when escalation or team input is required. This structured approach guarantees critical issues receive immediate attention while maintaining efficiency and service quality for all users.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £2,100.00 £2,100.00
Associate business architect £2,500.00 £2,500.00
Business architect £2,700.00 £2,700.00
Lead business architect £2,900.00 £2,900.00
Data architect
Role level UK Rate Offshore Rate
Data architect £2,500.00 £2,500.00
Senior data architect £2,900.00 £2,900.00
Chief data architect £3,100.00 £3,100.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £2,500.00 £2,500.00
Senior enterprise architect £2,700.00 £2,700.00
Lead enterprise architect £2,900.00 £2,900.00
Principal enterprise architect £3,100.00 £3,100.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £1,850.00 £1,850.00
Network architect £2,100.00 £2,100.00
Lead network architect £2,500.00 £2,500.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,850.00 £1,850.00
Solution architect £2,100.00 £2,100.00
Senior solution architect £2,500.00 £2,500.00
Lead solution architect £2,700.00 £2,700.00
Principal solution architect £2,900.00 £2,900.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,850.00 £1,850.00
Technical architect £2,100.00 £2,100.00
Senior technical architect £2,500.00 £2,500.00
Lead technical architect £2,700.00 £2,700.00
Principal technical architect £2,900.00 £2,900.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £3,100.00 £3,100.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £3,300.00 £3,300.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £2,100.00 £2,100.00
Analytics engineer £2,500.00 £2,500.00
Senior analytics engineer £2,700.00 £2,700.00
Lead analytics engineer £2,900.00 £2,900.00
Head of analytics engineering £3,100.00 £3,100.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £1,850.00 £1,850.00
Data analyst £2,500.00 £2,500.00
Senior data analyst £2,700.00 £2,700.00
Principal data analyst £2,900.00 £2,900.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £2,500.00 £2,500.00
Senior data engineer £2,700.00 £2,700.00
Lead data engineer £2,900.00 £2,900.00
Head of data engineering £3,100.00 £3,100.00
Data scientist
Role level UK Rate Offshore Rate
Associate data scientist £2,500.00 £2,500.00
Data scientist £2,700.00 £2,700.00
Principal data scientist £2,900.00 £2,900.00
Lead data scientist £3,100.00 £3,100.00
Head of data science £3,300.00 £3,300.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £2,900.00 £2,900.00
Lead machine learning engineer £3,100.00 £3,100.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £2,100.00 £2,100.00
Performance analyst £2,500.00 £2,500.00
Senior performance analyst £2,700.00 £2,700.00
Lead performance analyst £2,900.00 £2,900.00
Head of performance analysis £3,100.00 £3,100.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £2,100.00 £2,100.00
Application operations engineer £2,500.00 £2,500.00
Senior application operations engineer £2,900.00 £2,900.00
Lead application operations engineer £2,950.00 £2,950.00
Principal application operations engineer £3,100.00 £3,100.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £2,700.00 £2,700.00
Senior business relationship manager £2,900.00 £2,900.00
Lead business relationship manager £3,100.00 £3,100.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £2,500.00 £2,500.00
Change and release analyst £2,700.00 £2,700.00
Change and release manager £2,900.00 £2,900.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £2,500.00 £2,500.00
Senior operations analyst £2,900.00 £2,900.00
Operational control manager £3,100.00 £3,100.00
Head of command and control £3,500.00 £3,500.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £2,500.00 £2,500.00
End user computing engineer £2,700.00 £2,700.00
Senior end user computing engineer £2,800.00 £2,800.00
Lead end user computing engineer £2,900.00 £2,900.00
Principal end user computing engineer £3,100.00 £3,100.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £2,500.00 £2,500.00
IT service manager £2,700.00 £2,700.00
Senior IT service manager £2,900.00 £2,900.00
Head of IT service management £3,100.00 £3,100.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £2,300.00 £2,300.00
Infrastructure engineer £2,500.00 £2,500.00
Senior infrastructure engineer £2,700.00 £2,700.00
Lead infrastructure engineer £2,900.00 £2,900.00
Principal infrastructure engineer £3,100.00 £3,100.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £2,100.00 £2,100.00
Infrastructure operations engineer £2,500.00 £2,500.00
Senior infrastructure operations engineer £2,700.00 £2,700.00
Lead infrastructure operations engineer £2,900.00 £2,900.00
Principal infrastructure operations engineer £3,100.00 £3,100.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £2,100.00 £2,100.00
Senior service desk analyst £2,500.00 £2,500.00
Service desk manager £2,900.00 £2,900.00
Head of service desk £3,100.00 £3,100.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £2,100.00 £2,100.00
Service readiness analyst £2,500.00 £2,500.00
Service transition manager £2,900.00 £2,900.00
Lead service transition manager £3,100.00 £3,100.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £2,100.00 £2,100.00
Junior business analyst £2,500.00 £2,500.00
Business analyst £2,700.00 £2,700.00
Senior business analyst £2,900.00 £2,900.00
Lead business analyst £3,100.00 £3,100.00
Head of business analysis £3,300.00 £3,300.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £2,100.00 £2,100.00
Delivery manager £2,500.00 £2,500.00
Senior delivery manager £2,700.00 £2,700.00
Head of (Agile) delivery management £2,900.00 £2,900.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £3,100.00 £3,100.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £2,100.00 £2,100.00
Junior DevOps engineer £2,500.00 £2,500.00
DevOps engineer £2,600.00 £2,600.00
Senior DevOps engineer £2,700.00 £2,700.00
Senior DevOps engineer - management £2,900.00 £2,900.00
Lead DevOps engineer £2,900.00 £2,900.00
Lead DevOps engineer - management £3,000.00 £3,000.00
Principal DevOps engineer £3,100.00 £3,100.00
Principal DevOps engineer - management £3,300.00 £3,300.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £2,100.00 £2,100.00
Junior developer £2,300.00 £2,300.00
Developer £2,500.00 £2,500.00
Senior developer £2,700.00 £2,700.00
Senior developer - management £2,900.00 £2,900.00
Lead developer £2,900.00 £2,900.00
Lead developer - management £3,100.00 £3,100.00
Principal developer £3,200.00 £3,200.00
Principal developer - management £3,300.00 £3,300.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
BMI
ISO/IEC 27001 accreditation date
Monday 28 October 2024
What the ISO/IEC 27001 doesn’t cover
This is not applicable. All management and security of our services, procedures, processes, information and employees of Red oak Consulting in the provision of HPC and Cloud Consultancy are covered and in scope.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
BMI
ISO 9001 accreditation date
Tuesday 28 January 2025
What the ISO 9001 doesn’t cover
Not applicable. High Performance Computing consultancy services encompassing any part of the HPC life cycle is covered and in scope.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
973d20c1-8e39-4c97-84fb-be1167b0aaac
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@redoakconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.