DBAAS LTD

Web,Mobile Design and IT Support Services

We provide the cost effective solutions with the migration of existing system&technological upgrade with a fresh UI for better look & feel. Technologies that we serve RESTful Web Services,Angular, Node JS, HapiJs, Laravel, Codeigniter,Python.Technologies that we serve @ DBaaS Native Applications - Android, iOS & Hybrid Applications - Ionic, Flutter.

Features

E- Commerce Solutions & QOS – Quick Order System.
HTML5,CSS,Bootstrap4, Dreamweaver,FLASH & JavaScript.
Corporate Branding & Business Profile Designs/ PPTs.
Domain & Hosting, E-mail, SMS support, Website, Server Maintenance
All offline business is migrated to E-store and E-commerce
e-commerce solutions as the best solution of USP.
Mobile Technologies in iOS, Android and Hybrid Applications.
Web Design Technologies and perfect ERP or CRM solutions.
QAT and Functional Testing services across domains.
Managed Services in terms of agility, flexibility and cost savings.

Benefits

Provides the perfect ERP or CRM solutions
Migration of existing & technological upgrade with a fresh UI
Leading-edge design and technical suggestion
Database management and Back up services
24×7×365 services for continuous support, maintenance
DBaaS, PaaS, IaaS as Outsourcing or On-Premises Support
Essentials (BAU), LIVE Services and Migration Services
Support, managed or consulting services any platform

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

DBAAS LTD DBaaS Ltd
Telephone: +44 7480 080202
Email: admin@dbaasltd.com

About your service

Service categories

Application Development and Deployment

Application platforms

Model driven application platforms
Robotic process automation

Multi cloud support

Yes

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: The Cloud Data & Analytics service extends existing CRM systems (e.g., Salesforce, Dynamics), ERP platforms (Oracle, SAP), middleware solutions, BI tools, and cloud ecosystems like Office 365. It also integrates with web portals, mobile apps, and case management systems, enhancing data ingestion, analytics, and visualization capabilities
Cloud deployment model: Public cloud
Service constraints: Yes, the service has constraints buyers should note. It includes planned maintenance windows, typically scheduled out of hours to minimise disruption, and nightly batch processes for backups and calculations. Emergency maintenance may cause downtime but is communicated in advance. Customisation is allowed but limited to configuration or bespoke development under strict governance.
System requirements: Secure connectivity for hosted platform access (VPN or encrypted channels).

Compliance with ISO 27001 and Cyber Essentials Plus security standards.

Ability to integrate via APIs for third-party systems and applications.

Support for Extract, Transform, Load (ETL) tools for data migration.

Compatible with ERP systems like Oracle or SAP for migrations.

Infrastructure capable of nightly batch processing and data backups.

Hosted environment or PAAS model provided by Target’s data centres.

Adherence to GDPR for data handling and archiving processes.

Secure client-side systems for accessing customer portals and dashboards.

Business continuity measures aligned with FCA-regulated resilience standards.

User support

Email or online ticketing support: Yes
Support response times: We aim to respond to all questions as quickly and efficiently as possible. Our standard response time during business days (Monday to Friday) is within 2–4 working hours for general queries and within 1 hour for urgent or time-sensitive issues. For more complex requests requiring investigation, we provide an initial acknowledgment within 2 hours and a full response within the agreed timeframe. At weekends and public holidays, response times may be slightly longer, typically within 6–12 hours, depending on the nature of the query. However, urgent issues reported through our dedicated support channels are always prioritised.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), 7 days a week
Web chat support: Yes
Web chat support availability: 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard: WCAG 2.2 AA
Web chat accessibility testing: We have not carried out any formal testing with assistive technology users for our web chat solution. At this stage, no dedicated accessibility user-testing sessions have been conducted.
Onsite support: Yes, at extra cost
Support levels: Support levels

Service Desk (24×7): Incident logging, triage, and updates via phone/email. Response targets: S1 5 minutes, S2 30 minutes, and S3 1 hour; recovery/workaround targets are specified (e.g., S1 4 hours). Planned maintenance and nightly batch/backups are scheduled after hours.
Operations Support: Production support, enhancements, knowledge transition, SLAs for availability and issue resolution, structured outage management, and RCA for major incidents.
Professional Services/Onsite: Consulting, onboarding/offboarding, data migration, and customization under project governance; onsite available under agreed scope.

Costs

Service Desk/Operations: Priced per contract/SLA; service credits (if applicable) negotiated client‑by‑client.
Professional Services/Onsite: Time‑and‑materials or milestones; expenses billed separately; onsite typically at extra cost.

Technical account manager / cloud support engineer

A service transition/delivery function and defined governance provide ongoing account management; functional and hierarchical escalation points are specified. A named service manager/technical lead is provided for implementation and operations; onsite engineers are available as needed.
Support available to third parties: Yes
AI chatbot: Yes

Onboarding and offboarding

Getting started: We provide comprehensive user documentation and quick‑start guides to help buyers begin using the service immediately. Online training sessions and onboarding support are available to walk users through setup and key features. For buyers who require additional assistance, optional onsite training can be arranged at extra cost.
Service documentation: Yes
Documentation formats: HTML

ODF

PDF
End-of-contract data extraction: At contract termination, users can extract their data through a structured offboarding process. All providers support secure data export in standard, machine-readable formats such as CSV, JSON, or database dumps, ensuring portability to new systems. offers a formal offboarding facility, providing multiple staged extracts (initial, test, and final cut-over) and assistance from a specialist data management team for mapping and validation. After completion, data is archived or purged in compliance with GDPR. Enables data export from cloud storage and visualisation platforms, with automation disabled after the final extraction. Access remains available for verification during the agreed transition window. supports bulk exports from cloud data warehouses and reporting tools, including dashboards and analytics outputs. Typical deliverables include:
Complete data sets and metadata
Report bundles (PDF/CSV)
Integration runbooks and lineage documentation, after which accounts are deprovisioned and data sanitised per contractual and regulatory requirements.
End-of-contract process: End‑of‑contract process

At the end of the contract, buyers retain full access to their data for a defined period to allow secure extraction. Data can be exported via the service interface or API in open standard formats (CSV, ODF, PDF). Once extraction is complete, all customer data is securely deleted in line with government retention and security requirements.

Included in the contract price:

Standard data export tools (interface and API).

Secure deletion of customer data.

Access to user documentation and support during the extraction period.

Additional cost (optional):

Extended data retention beyond the standard period.

Bespoke migration support or consultancy services.

Onsite assistance for data transfer.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera

Other
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The mobile service provides a streamlined experience optimized for smaller screens, focusing on quick access to dashboards, alerts, and visual insights for decision-making on the go. Navigation is simplified, and some advanced features—such as complex data modeling, bulk data uploads, and administrative configurations—are limited or unavailable on mobile due to screen size and processing constraints. The desktop version offers full functionality, including advanced analytics development, integration tasks, and customization options, making it ideal for comprehensive data management and engineering activities. Both versions maintain secure access and responsive design for consistent usability across devices.
Service interface: Yes
User support accessibility: WCAG 2.2 AA
Description of service interface: The service interface is a secure, web-based portal accessible through modern browsers. It provides intuitive navigation with dashboards, reports, and self-service analytics for real-time insights. Users can view, filter, and export data, configure workflows, and manage permissions. The interface supports responsive design for mobile and desktop, ensuring consistent usability across devices. Advanced features such as data modelling, integration settings, and administrative controls are available on desktop, while mobile offers streamlined access for quick decision-making. The interface emphasises simplicity, security, and scalability, enabling users to interact with data efficiently and collaborate seamlessly within a cloud environment.
Accessibility standards: WCAG 2.2 AA
Accessibility testing: We have conducted accessibility testing to ensure our service interface is usable by individuals relying on assistive technologies. Testing included:

Screen readers (NVDA, JAWS, VoiceOver): Verified navigation, form labels, and dynamic content announcements.

Keyboard‑only navigation: Ensured all functions are accessible without a mouse, with clear focus indicators.

High‑contrast modes: Confirmed compatibility with operating system accessibility settings.

Alternative input devices: Tested with speech recognition software and switch devices.

WCAG 2.1 AA compliance checks: Automated and manual audits performed to validate adherence to accessibility standards.
API: Yes
What users can and can't do using the API: Our service provides a secure, standards‑based API that enables buyers to integrate, configure, and automate workflows.

Set up the service: Users can provision accounts, configure authentication, assign roles, and connect integrations through the API. Initial setup tasks such as creating environments, uploading configuration files, and enabling modules can be performed programmatically.

Make changes: Users can update settings, manage user permissions, adjust resource allocations, and trigger automated workflows via API calls. The API also supports monitoring functions such as retrieving logs, usage metrics, and audit data.

Limitations: Certain administrative functions (e.g., billing management, contractual changes, and advanced security policies) cannot be modified through the API and must be managed via the service interface or with support assistance. API usage is subject to rate limits and requires secure authentication (OAuth2 or API keys).
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Our service offers a range of customisation options to meet buyers’ operational and compliance needs:

What can be customised:

User roles, permissions, and access levels.

Branding elements such as logos, colour schemes, and terminology.

Workflow configurations, notifications, and reporting dashboards.

API integrations with third‑party systems.

How users can customise:

Through the secure, browser‑based administration interface.

Using configuration wizards and settings menus.

Via the API for automation and advanced integrations.

Who can customise:

Authorised administrators with role‑based access rights.

Technical teams or developers (for API‑based customisation).

End‑users can personalise certain preferences (e.g., dashboard views, notification settings) within their accounts.

Scaling

Independence of resources: We ensure users are not affected by the demand other customers place on the service by using resource isolation and automated scaling. Each customer’s environment is provisioned with dedicated compute, storage, and network allocations. Load balancing and continuous monitoring guarantee consistent performance, while elastic scaling ensures demand spikes are absorbed without impacting other users.

Analytics

Service usage metrics: Yes
Metrics types: The service provides metrics focused on performance, usage, and operational efficiency. These include: Usage Metrics: Volume of data processed, number of transactions, and frequency of reporting. Performance Metrics: System availability, uptime, and response times aligned with SLAs. Analytics Metrics: Accuracy and timeliness of reporting, self-service dashboard usage, and data quality indicators. Compliance Metrics: Adherence to regulatory requirements and audit trails. Operational Metrics: Incident resolution times, recovery objectives, and support responsiveness. These metrics ensure transparency, enable continuous improvement, and help clients monitor service effectiveness.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Degaussing

Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

Data export approach: Users can export their data directly through the service interface or via the API. Standard export formats such as CSV, ODF, and PDF are supported to ensure portability and compliance with open standards. Administrators can initiate exports at any time, and our support team can provide a full data export package on request.
Data export formats: CSV

ODF
Data import formats: CSV

ODF

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: We guarantee a high level of service availability through formal Service Level Agreements (SLAs).

Availability commitment: The service is guaranteed to be available 99.9% of the time, measured monthly.

Monitoring: Availability is continuously monitored, with automated alerts and redundancy across infrastructure to minimise downtime.

Refunds / Service credits: If availability falls below the guaranteed SLA threshold, affected customers are eligible for service credits or refunds proportional to the level of impact, as defined in the SLA.

Resilience: High‑availability architecture, load balancing, and disaster recovery processes ensure continuity of service even during unexpected events.
Approach to resilience: Our service is designed with resilience at its core, ensuring continuity and reliability for all customers.

High‑availability architecture: Services are deployed across multiple redundant nodes with automated failover to minimise downtime.

Resilient datacentre setup: Data is hosted in geographically separate, Tier III+ or equivalent datacentres with redundant power, cooling, and network connectivity.

Disaster recovery: Encrypted backups are maintained in multiple secure locations, with tested recovery procedures to restore service quickly in the event of disruption.

Monitoring and alerting: Continuous monitoring and proactive alerting systems detect and respond to issues before they impact customers.

Compliance: All resilience measures align with the UK government’s cloud security principle on asset protection and resilience, and details of datacentre resilience are available to buyers on request.
Outage reporting: Outage reporting

We provide transparent and timely reporting of any service outages:

Public dashboard: A real‑time status page is maintained to show current service health and historical uptime.

API: Customers can access outage and status information programmatically via a secure API.

Email alerts: Subscribed users receive automated email notifications about outages, planned maintenance, and service restoration updates.

Additional channels: Incident reports and updates are also available through our support portal and service desk.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Role‑based access control (RBAC): Permissions are limited to authorised staff based on job role.

Strong authentication: Username/password combined with multi‑factor authentication (MFA) is required.

Secure connectivity: Access is restricted to encrypted channels (TLS) or VPN.

Logging and monitoring: All access attempts are logged, monitored, and reviewed for anomalies.

Support channels: Customer support is restricted to verified contacts, with identity checks before sensitive information is shared.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001

Other
Other security governance standards: SOC 2 Type II Cyber Essentials Plus ISO 22301 (Business Continuity) PCI DSS (if handling payment data) CSA STAR Certification
Information security policies and processes: We operate a comprehensive information security management framework aligned with ISO 27001 and UK government cloud security principles.

Policies: Formal policies cover access control, data protection, incident management, acceptable use, secure development, and supplier management.

Reporting structure: Responsibility for information security sits with a named board‑level executive (CISO or equivalent). Day‑to‑day operations are managed by the Information Security Team, with escalation paths to senior management and the board.

Compliance assurance: Policies are reviewed annually, communicated to all staff, and enforced through mandatory training, audits, and monitoring.

Incident response: A documented incident response plan ensures timely reporting, investigation, and remediation of security events.

Continuous improvement: Regular risk assessments, penetration testing, and internal audits ensure policies remain effective and up to date.
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Configuration & Change Management We maintain a Configuration Management Database (CMDB) to track all service components throughout their lifecycle, including asset details, version history, and dependencies. Every change request follows a formal Change Advisory Board (CAB) review process. Security Impact Assessment All changes undergo risk analysis for potential security implications. Vulnerability scans and regression testing are performed prior to deployment. High-risk changes require additional approval and rollback plans. Controls Segregated environments (development, test, production) with automated CI/CD pipelines. All changes are logged, auditable, and linked to incident/problem records. Processes comply with ISO/IEC 27001 and CSA CCM v4.0 standards.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: Threat assessment: Continuous monitoring via SIEM and scheduled scans (weekly external, daily container/image scans). Findings are risk‑rated (CVSS + exploitability + asset criticality) and triaged by our Security Team. Patch timelines: Critical/actively exploited: patch or mitigate within 24–72 hours. High: within 7 days. Medium: within 30 days. Low: within 90 days. Emergency changes follow CAB‑approved expedited process with rollback plans. Intelligence sources: NCSC advisories, vendor PSIRTs, CISA KEV, CVE/NVD feeds, OWASP, and threat‑intel subscriptions. Validation: Post‑patch rescans, regression tests, and RCA for recurring issues.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: Identify compromises: Centralised SIEM ingests logs from endpoints, cloud services, IAM, and network devices. We use real‑time correlation, UEBA, threat‑intel feeds, and automated anomaly detection to flag suspicious authentication, privilege escalation, data exfiltration, and malware indicators. Respond to potential compromise: Incidents are triaged (Sev‑1–Sev‑4). We isolate affected assets, block indicators (IPs/domains), rotate credentials/keys, capture forensic artefacts, and initiate containment/eradication. RCA and corrective actions follow. Response times: Sev‑1 (active compromise): acknowledge ≤ 15 minutes, containment ≤ 1 hour. Sev‑2: acknowledge ≤ 30 minutes, containment ≤ 4 hours. Sev‑3/4: within 1 business day. Post‑incident report within 5 business days.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: We maintain predefined playbooks for common events such as service outages, security alerts, and data integrity issues. These include documented steps for detection, containment, eradication, and recovery Incidents can be reported via: 24×7 Service Desk (phone, email, or secure portal) Integrated ticketing system linked to our monitoring tools. Immediate status updates via email and public dashboard. Full Root Cause Analysis (RCA) within 5 business days, detailing impact, resolution, and preventive measures. Sev‑1: Acknowledge ≤15 mins, containment ≤1 hour Sev‑2: Acknowledge ≤30 mins, containment ≤4 hours Sev‑3/4: Within 1 business day Processes comply with ISO/IEC 27035 and CSA CCM v4.0 standards.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks: No

Pricing

Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: What’s included Managed database instance with limited storage, queries, and monitoring for evaluation. What isn’t included No high‑availability, backups, disaster recovery, enterprise support, or premium security. Limited time period A free trial is available for 30 days, then an upgrade is required.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 1%
Between £500,001 and £1,000,000: 2%
Between £1,000,001 and £2,500,000: 3%
Between £2,500,001 and £5,000,000: 4%
Over £5,000,001: 5%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: British Assessment Bureau
ISO/IEC 27001 accreditation date: Friday 5 September 2025
What the ISO/IEC 27001 doesn’t cover: Not Applicable
ISO 28000:2022 certification: No
ISO 9001 certification: Yes
Who accredited the ISO 9001 certification: British Assessment Bureau
ISO 9001 accreditation date: Friday 5 September 2025
What the ISO 9001 doesn’t cover: Not Applicable
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: 6e047eb3-459e-4edf-9ddd-c1125e3f7dba
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: 5e571ec8-9407-499e-826f-6c7e456c241b
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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