QUADRIS LIMITED

Imperva Application Security

Comprehensive application security for organisations serious about securing websites, applications and networks to provide best-in-class availability and protection for your users and reputation. Mitigate security threats with this wide ranging suite of functionality providing deeper protection, automation and containment, including same day blocking of zero-days, to attain world class security.

Features

• Cloud web application firewall
• DDoS protection with industry leading SLA
• Comprehensive monitoring, alerting and analytics
• Advanced bot protection
• Runtime application self protection (RASP)
• API security – publish APIs with full endpoint security
• Application-aware CDN & Content-caching improves performance and reduces bandwidth costs
• Application delivery – edge load balancing
• DNS protection
• Integrations with many third party security tools

Benefits

• 3 second DDoS mitigation and same day blocking of zero-days
• Automate insider threat management
• Contain malicious data activity at fastest possible rates
• Stop software supply chain attacks
• Prevent false positive security alerts
• Increase visibility and control or your threat surface
• Protect your reputation
• Free up internal IT resource from specialist security work
• Improve website performance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

201415414141826

Contact

Mark Charity
01615374980
tenders@quadris.com

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  • Virtual client computing
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements: Imperva is activated by a simple DNS change

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 07:00 - 18:00 Weekdays excluding Bank Holidays and 24x7 cover if the client has the out of hours support add-on. 1 to 4 hour response dependent on priority call, Priority 1 - (30 mins), Priority 2 - (1 hour), Priority 3 - (4 hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Enterprise-Grade SLA:; When it comes to service availability, there are no compromises. Backed by a 99.999% uptime and support SLA, our enterprise-grade website security and performance services are used by many of the world’s leading online businesses.; ; Premium 24x7 Support:; Our support engineers and security experts are available round-the-clock to give you support when you need it.; ; Enterprise-Grade Security:; Featuring a PCI-certified Web Application Firewall and comprehensive protection against DDoS attacks, Incapsula secures your website from external attacks, maximizes uptime and maintains business continuity.; ; API For Provisioning, Management And Events:; The Imperva Cloud WAF API enables easy integration with streamlined customer provisioning and account management. Export security events to your log management and SIEM systems and create customized reports for your target audience.; ; Customized Setup and Branding:; Our customization options allow enterprises to easily brand customer-facing pages (for example security messages, error pages, etc.) to reflect your own website’s look and feel.; ; Dedicated Account Management:; Dedicated Imperva product and security experts will work with you on complex setup, integration and customization requirements to ensure your security and operational goals are met.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Imperva service is a pure cloud service with no installation requirement. Only a DNS change is required to re-direct traffic though Imperva's services. This includes being able to lauch protection during an attack.; Customers are free to implement themselves with no Quadris engagement or to purchase as much or as little implementation support as they require, including a full managed service and SOC.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No data held
• End-of-contract process: Customer changes DNS record to redirect traffic away from the web service. There are no additional costs.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: More complex analytics screens are better displayed on larger screens
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Imperva provides an API for the management of accounts and sites.
• Accessibility standards: None or don’t know
• Description of accessibility: Users are able to operate the scope of API features described here: https://docs.imperva.com/bundle/cloud-application-security/page/api/api.htm
• Accessibility testing: This is provided by the third party vendor, Imperva.
• API: Yes
• What users can and can't do using the API: The full features of the API is specified here: https://docs.imperva.com/bundle/cloud-application-security/page/api/api.htm
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Application delivery Rules are a fundamental part of modern application delivery platforms/services, whether it’s a CDN or a load balancer (ADC). These rules are used to control and manipulate requests or responses according to predefined behaviours. What can be done. Switch content and redirect users based on layer 7 attributes, such as URL patterns, cookies, HTTP headers, and client classification attributes Improve user experience and SEO ranking by rewriting relative and dynamic URLs to clean customer-facing URLs Offload connections and reduce round trip times between your web server and other backend servers Leverage Incapsula client classification to identify bad bots and redirect them to a special site or server with fake content Define rules based on client behavior, using customizable rate thresholds for various parameters Implement backend logic without changing application code Extend role-based control to non-technical users.

Scaling

• Independence of resources: Sector leading capacity with a gloibal network of 44+data centers with over 6Tbps of on-demand scrubbing capacity and can process more than 65 billion attack packets per second.

Analytics

• Service usage metrics: Yes
• Metrics types: The service includes detailed metric reports and dashboards including:; • Website Traffic; • Human visits; • Bot visits; • Threats; • Bandwidth; • Status; • Application attacks; • Countries; • Hits per second; • Bits per second; • Daily Hits; • Threat type; • Attack Countries
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Imperva

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: No customer data is stored
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Productized SIEM Integration: -; ; Provides centralized management of Incapsula data within existing security systems and workflows (SIEM systems); includes a log collector, and pre-made dashboards for easy implementation.; ; Supported systems include: Splunk, McAfee, Qradar, and ArcSight
• Data export formats:
  • CSV
  • Other
• Other data export formats: API
• Data import formats:
  • CSV
  • Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UPTIME COMMITMENT:; Imperva commits to a NI annual uptime of 99.999% and a PI annual uptime of 99.95%. In the event of a NI Outage longer than five minutes or a PI Outage longer than four hours, Client will be eligible to receive Credits.; ; MITIGATION COMMITMENT:; DDoS Mitigation will take place within 10 seconds after Client has completed DDoS Activation. For customers that have purchased the Infrastructure Protection Service and the Infrastructure Monitoring Service and have selected the option to allow Incapsula to automatically route traffic through the Imperva network, DDoS Mitigation will take place within five minutes after the Infrastructure Monitoring Service has detected a DDoS attack on the customer infrastructure.; ; OUTAGE EVENTS AND CREDITS:; To submit a claim for Credits, Client must open a support ticket in Imperva's technical support ticketing system no more than seven calendar days after the time in which the Outage occurred and provide detailed descriptions of the Outage, the duration of the Outage, network traceroutes, the site(s) affected and any attempts made by Client to resolve the Outage. The support ticket must include the words “service credit request” in the ticket or email subject line.
• Approach to resilience: Real-time health and performance checks of server activity are used to detect outages and eliminate downtime. In this way, Imperva's service ensures that traffic is always routed to a viable web server.; ; Passive monitoring is used to evaluate server responses to the actual traffic that is forwarded to them. The determination that a server is down is based on an extensive set of user-configurable parameters, which can be fine-tuned to the specific needs/policies of each organisation. These include, for example, what is considered an error, the amount of errors in a given time period that constitute a “failure”, etc.; ; Once a server has been flagged as “down”, Imperva performs active verification checks to determine whether the server has resumed operation. Active verification is based on sending a dedicated HTTP request to a predefined URL and checking whether the expected response is received. If so, the load balancer will renew the flow of traffic to it.
• Outage reporting: Outages are reported via email and dashboards which can be configured to notify of various failover scenarios. Imperva's management console allows users to fine-tune the sensitivity of the precise alerting policies.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based application security model together with MFA service for each user. System access is controlled by these roles which are in turn applied to groups of users to control what if any management access they have
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Quadris holds the following certifications that govern our security policies and processes: ISO27001, Cyber Essentials Plus, PCI DSS (self certified) and NHS Data Security and Protection Toolkit. Security incidents are monitored and reported in real time. Security is managed via weekly management and monthly board meetings. Policy adherence is audited internally and externally via independent third party security specialists.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process is designed around the ITIL standard and supported by our Change Management system. All changes are detailed by our engineers, including the assets affected, the reason for the change, proposed scheduled time, risk and risk mitigation analysis and actions including the impact of change on the backup and security systems. Detailed implementation, testing and backout plans must be defined for each change. All changes must be approved by Quadris and the customer’s CAB team or individual. All configuration changes are tracked through the same system and made available via email and our self-service portal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an internal and external vulnerability testing toolset on a weekly basis to identify vulnerabilities so they can be remediated immediately. An independent CREST, CISSP accredited security specialist conducts PEN tests of our network annually. Patch management operates in accordance with our ISO27001 certified Patching Policy to ensure all relevant devices are routinely patched against an effective schedule. We deploy a specialist patching application which automatically updates third party applications, such as Chrome, Adobe Reader etc. Zero day threats are monitored continuously via a specialist security service provider and actioned immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quadris' Cloud portal interface is protected by a hosted cloud WAF service from Imperva, proxied access from Imperva is the only access permitted. This system automatically detects attempts to use the system maliciously and blocks and alerts automatically. We also subscribe to RSS security feeds from NVD to alert on relevant software solutions used in our cloud Alerts are sent directly to our SoC with <15m response to take appropriate action.
• Incident management type: Supplier-defined controls
• Incident management approach: Quadris operates an Incident Management (IM) process for failures or degradation to services, aligned to the ITIL standard. Our IM process includes impact analysis to determine the severity of the incident which has SLA backed response times. Where the cause of an incident is not diagnosed within 30 minutes the incident is automatically escalated to our incident escalations team with senior technical expertise in the related technology. Our IM process includes steps for developing workarounds to protect customers mission critical processes, including invocation of disaster recovery services and post incident review.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Sunday 1 March 2026
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: Thursday 31 July 2025
• What the PCI DSS doesn’t cover: Nothing that is relevant to payment card data
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Efd9a36b-8242-4072-80f4-b85478753275
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 489a45a4-c84f-467c-84ec-17823af0d137
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.