SYMBIANT LTD

Governance, Risk, Compliance, Audit (GRC) Management Software

Symbiant is an agile AI enabled, modular, GRC platform for Risk Management Software, GRC, Audit Management Software, Compliance Software, Risk Management Systems, and audit management systems. It's modular so you can activate and customise the solutions you need. Includes action tracking, KRI, and full reporting

Features

• Risk Management Software
• Audit Management Software
• Compliance Management Software
• Incident Management Software
• Risk Management Systems & GRC
• Agile GRC Software
• AI GRC software
• Action Tracking Software
• Risk Control Assessments
• Document Management

Benefits

• Easy to use, comprehensive and flexible, modular
• AI available to reduce workload and help manage data
• Off the shelf system that you can customise to requirements
• SSOT, Single Source of Truth for GRC
• Meets HM Treasury Orange Book requirements
• Fully Agile, no code environment, easily customised
• link data between risk, audit, compliance and governance
• Fully customisable reports and dashboards
• Create your own report and dashboards
• Automated Emails and notices

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mlong@symbiant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

203754316555646

Contact

Mark Long
020 8895 6410
mlong@symbiant.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Modern Web Browser
  • Internet Connection

User support

• Email or online ticketing support: Yes
• Support response times: Under 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: 24/7, self help searchable knowledge base, ticketing system, phone and chatbot. Response usually within 1 hour. free onboarding training and customisations.; Premium paid support: all of the above but with ongoing free training, free priority customisations.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onboarding session with our support team to make any custom changes, importing of data and training. As required and flexible based on the clients needs.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Client can export data in to CSV or Excel files at anytime and on a continuous basis. The API can also be used to automate the exporting of data to your data warehouse.
• End-of-contract process: Support is given as required to help the client achieve it's requirements. This is included with our standard support
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Views, forms, dashboard can be customised for different devices
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: We provide a comprehensive REST API that allows users to programmatically interact with the platform. The API provides full read and write access, enabling clients to automate data extraction to external data warehouses and integrate GRC functions with other internal systems. Full HTML-based technical documentation is provided to support client-side development. CSV data importing and exporting and multilingual support.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: REST API provides privileged and full access to read and write as required by the user. The API has no restrictions other than those imposed by the client.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can customise everything. Views, dashboards, reports, emails, automated triggers and schedules. Different options and views/reports/dashboards/emails for users or roles. The system has built in no-code edit features to customise.

Scaling

• Independence of resources: Our System auto scales resources based on usage demand. This means other users are not effected by high demand users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Either via an export button or via a custom report layout specific to the clients requirements. CSV, Excel, Word, JSON.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • DOC
  • JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee network infrastructure availability 99.95%. If we fail to meet our SLA we issues refunds on a proportional basis based on the value of contract.
• Approach to resilience: Available on request
• Outage reporting: A public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Symbiant enforces strict access controls across management interfaces and support channels. Administrative access is limited to authorised personnel using role-based permissions and multi-factor authentication. Privileged accounts are segregated and monitored through audit logs to prevent misuse. Support channels require identity verification before any action is taken, and sensitive operations are never performed without customer consent. All access requests are logged, reviewed, and subject to least-privilege principles. Regular audits and automated alerts ensure compliance, while technical safeguards such as encrypted sessions and IP restrictions protect against unauthorised access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Symbiant operates an ISO/IEC 27001-aligned Information Security Management System (ISMS) covering organisational, technical, and physical controls. Policies include Information Security, Access Control, Password Management, Mobile Device and Remote Working, Backup, and Acceptable Use. These are approved by senior management, reviewed regularly, and enforced across all systems.; Risk management follows ISO/IEC 27005 principles, and incident response ensures rapid detection, containment, and breach notification. GDPR compliance is embedded in all operations, supported by strict data handling procedures. Technical measures include role-based access control, multi-factor authentication, encryption, and secure cloud hosting.; Reporting Structure: Oversight is provided by the Information Security Manager and Compliance Officer, who report directly to the Managing Director. Policy adherence is ensured through mandatory staff training, automated system controls, and scheduled audits. Independent security reviews are conducted annually, and findings are acted upon promptly
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Symbiant tracks all service components through their lifecycle using a centralised configuration management database (CMDB). Each component is uniquely identified and linked to related assets, dependencies, and version history. Change requests follow a formal process: impact analysis, risk assessment, and approval by the Board. Security implications are evaluated for every change, including vulnerability checks and compliance with ISO/IEC 27001 controls. Approved changes are implemented in controlled environments, tested, and documented before deployment. Post-change reviews ensure integrity and continuous improvement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Symbiant manages vulnerabilities through a structured process integrated into our ISO/IEC 27001-aligned Information Security Management System. Risk assessments are performed during initial design and continuously throughout development, with reviews by independent security specialists (e.g., NCC Group). Vulnerability identification includes automated scans, penetration testing, and monitoring of threat intelligence sources.; When vulnerabilities are reported—internally or by external researchers—they are logged, assessed for severity, and remediated promptly. For example, recent reports regarding Certificate Authority Authorization (CAA) DNS records were triaged and addressed through configuration updates and policy enforcement.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Symbiant employs automated monitoring tools and audit logs to detect anomalies, unauthorised access, and suspicious activity. Potential compromises are identified through real-time alerts, vulnerability scanning, and scheduled security reviews. When a compromise is suspected, our incident response process activates immediately: the Information Security Manager assesses impact, isolates affected systems, and initiates containment. Root cause analysis and remediation follow, with full documentation and reporting to senior management. Critical incidents are addressed within one hour, and full resolution typically occurs within 24 hours. Continuous improvement and independent reviews ensure effectiveness and compliance.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Symbiant maintains pre-defined processes for common events such as unauthorised access, malware detection, and data breaches. Users can report incidents via our dedicated support portal, email, or telephone, ensuring rapid escalation. Once reported, incidents are logged, prioritised, and handled by the Information Security Manager following our ISO/IEC 27001-aligned procedure. Immediate containment and root cause analysis are performed, with corrective actions implemented promptly. Detailed incident reports, including timeline, impact, and resolution steps, are provided to the customer upon closure, if requested. Continuous improvement and periodic reviews ensure effectiveness and compliance with regulatory requirements
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited free trials for proof of concept. Contact us to discuss your requirements.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group
• ISO/IEC 27001 accreditation date: Friday 13 June 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CDL Group
• ISO 9001 accreditation date: Monday 20 October 2025
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Fba0048d-6384-4fbb-a410-28bb5a6aacc3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 52c92af6-22b5-4303-a165-848e085fa369
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mlong@symbiant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.