NG-IT LTD

ADP Backup as a Service, Disaster Recovery (DR) as a Service

NG-IT's Backup and DR as a service provides a zero-trust data protection platform across data and applications located on premises or in the cloud. Ransomware detection and remediation, Eliminating backup software integrating data orchestration, catalogue management, and ‘deduplicated’ storage into a single fabric. Powered by ADP, Nutanix, Rubrik and Zerto

Features

• Fully managed data recovery service
• Zero Trust Architecture
• Tested annually to prove recoverability of all data
• Policy based automation
• Global search and indexing
• Ransomware protection with immutable snapshots
• Scalable architecture
• Predictable consumption based model
• Cloud integration
• Simple and quick installation

Benefits

• Continuous data protection
• Automated failover and failback for seamless DR operations
• Achieve rapid RTOs and RPOs with efficient recovery
• Flexible recovery options tailored to specific organisational needs.
• Cleanroom as a service
• Ensured security and compliance with secure encryption features
• 24/7/365 monitoring and support for uninterrupted Backup and DR operations
• Immutable storage to protect the backup data
• Fully Managed
• Predictable consumption model

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ng-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

204760470588832

Contact

Operations Team
0330 223 3915
gcloud@ng-it.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
  • Storage Replication Software
  • Host or Hypervisor-Based Replication Software
  • Systems and Data Migration Software
  • Fabric and Appliance-Based Replication Software
  • Array-Based Replication Software
  • Replication Management Software

  Archiving

  • Email Archiving Software
  • File and Other Archiving Software

  Storage infrastructure and device management

  • Storage Resource Management and Heterogeneous SAN Management Software
  • Storage Device Management Software
  • Virtualization and Federation Software
  • Host-Based File Systems and Volume Management Software
  • Storage Access and Path Management Software
  • Automated Storage Tiering Software
  • Storage Acceleration Software
  • Other Storage Management and Infrastructure Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: P1 - 15 minutes;; P2 - 1 Hour;; P3 - 2 Hours;; P4 - 4 Hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Accessed through HTTPs or ZenDEsk portal
• Web chat accessibility testing: None
• Onsite support: Yes
• Support levels: We provide a single level of support which its included in the cost of the sale. This a 24x7x365 support with the following SLAs:; ; Initial Response Times:; P1 (Urgent) - 15 Minutes;; P2 (High) - 1 Hour;; P3 (Normal) - 2 Hours;; P4 (Low) - 4 Hours.; ; Target Resolution Times:; P1 (Urgent) - N/A*;; P2 (High) - 12 Hour;; P3 (Normal) - 24 Hours;; P4 (Low) - 36 Hours.; ; * There is no target resolution time as all reasonable endeavours will be made to resolve the P1 situation at the earliest possible time.; ; A Client Services Manager will be assigned to each customer manage the customers commercially and initiate/run the service reviews with the customers.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: The service comes with complete installation, user training and documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Depending on the service/produce procured, data can be extracted by download export or restoration back into the customers environment.
• End-of-contract process: Access to store additional data under the Services shall cease immediately and its access to any data already stored as part of the Services shall be permanently terminated upon 7 days’ notice from ADP
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full functionality across mobile and desktop
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Integrated GUI for all data management and functionality and service based ticketing functionality
• Accessibility standards: None or don’t know
• Description of accessibility: Integrated GUI for all data management and functionality and service based ticketing functionality
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The platform is an API 1st technology, with all features and functionalities accessed in this manner.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Local appliances are dedicated to the customer and not shared resources. The Cloud platform is infinitely scaleable

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics and usage are based on capacity usage (TB, CPU and Memory), successful/unsuccessful backup
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Assured Data Protection

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All AES 256 encryption locally with fully managed keys or customer HSM
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be downloaded at any stage through the API's or GUI
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% Avaliability Guarantee
• Approach to resilience: All service capabilities exist in multiple locations with no single points of failure by design
• Outage reporting: In the event of an outage, we send email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Interface includes RBAC supporting principle of least access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2
• Information security policies and processes: NG-IT are a Cyber Essentials Plus partner and follow all the policies, processes and guidelines assciated with CE+
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to systems are tested and reviewed using a documented change management process aligned with SOC 2 and ISO 27001 standards. All changes are documented, tested in isolated environments, and require approval before deployment
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Controls and procedures are in place to protect systems against vulnerabilities, including monthly internal vulnerability scans, annual penetration tests, prompt patch management, configuration management, and continuous monitoring for security threats. Vulnerabilities are assessed and prioritized by the Information Security team, with remediation tracked to completion.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: When a compromise is detected we aim to contact customers with in the P1 SLA
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Reporting, Corrective Action, Investigation and Analysis, Incident Closure.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 22%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CDL Group
• ISO 9001 accreditation date: Tuesday 1 July 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E29042f9-0029-4a93-840f-4178125bdd61
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 76366978-ee23-40f3-80dd-8b48234414fd
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ng-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.