GAMMA NETWORK SOLUTIONS LIMITED

Liberty Create - Low-code application development platform

Liberty Create is a low‑code platform for rapid, secure application development. It accelerates digital services, case management and CRM through an integration‑ready architecture. Local Government and Housing Providers benefit from Citizen Hub, Tenant Hub and AppShare to boost efficiency. Document Generation enables creation of PDF, Word or Excel files.

Features

• Rapid low-code development for digital services, workflows and automation.
• Citizen and Tenant Hub accelerators for case-management and CRM.
• Integrated DevOps tools for build, test, deployment and monitoring
• Drag-and-drop interface with advanced code studio for custom logic.
• Enterprise-grade security, governance controls and audit capabilities.
• Responsive design adapts across devices with accessible UX standards.
• API-first architecture with REST, JSON and reusable connectors.
• Scalable, resilient UK cloud hosting on AWS infrastructure.
• Built-in automated testing and performance monitoring dashboards.
• Structured onboarding with eLearning, training and mentoring support.

Benefits

• Accelerate delivery of digital services with rapid low-code development.
• Reduce reliance on legacy systems through easy integration and automation.
• Empower business users and developers to collaborate effectively.
• Improve citizen and customer experience with intuitive digital journeys.
• Increase development capacity without hiring additional technical resources.
• Ensure security, governance and compliance across all applications.
• Access pre-built accelerators and AppShare library for faster deployment.
• Scale applications easily with resilient UK cloud hosting.
• Simplify complex workflows and unify data for better decisions
• Upskill teams quickly with structured training and mentoring support.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@gamma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

208812268200648

Contact

Public Sector Sales Team
0333 043 7330
bidteam@gamma.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Business rules management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Liberty Create can be used as standalone or as an add-on to other modules that are part of the Netcall Liberty platform. This includes Liberty Converse CX Omnichannel contact centre solution and virtual Chat Assistant; Liberty RPA; Liberty AI; Liberty IDP; Liberty Spark for mapping/analysing processes.
• Cloud deployment model: Public cloud
• Service constraints: The service is subject to planned maintenance, which will be notified in advance.
• System requirements:
  • Internet Connectivity
  • Users require a supported browser application

User support

• Email or online ticketing support: Yes
• Support response times: Gamma's Service Desk is 24x7 and any emails or online tickets are handled as per the below SLA. General Questions are classified as a severity 4 and have an update SLA of 48 hours. However, other severity classifications have a response time as per below: Severity 0 -30 min Severity 1 -120 min Severity 2 -4 hours Severity 3 -12 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We will provide a standard level of support which will be included within the software service (SaaS) cost. This includes access to the Support Online Portal, and contact by telephone, chat or email to the remote support teams during contracted hours. A technical account manager and cloud support engineer are provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Gamma will provide onboarding services, project management, engineering, and training to support customers adopting the Liberty Create service.; Our Training Academy provides an accredited training program for Liberty IDP, which is delivered as trainer-supported eLearning. We support user training with eLearning resources available through the Netcall online Community portal. We also offer expert mentoring and engagement management services to support trained Liberty IDP users as they use the service. ; Netcall provides full user documentation through the Netcall online community.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At any point data can be extracted via API integration to another system.
• End-of-contract process: At the end of the contract, Gamma will confirm the buyer’s exit requirements. Buyer data can be extracted in various file formats upon contract completion. If requested within thirty (30) days of expiration or termination, we can make all buyer data stored within the service available.; Subject to the agreed contract, we can provide an exit plan that typically includes:; ; Measures to prevent disruption during the transition to a replacement service.; Details on how the replacement service will be adopted by the new supplier and/or Customer.; The scope of any required Transitional Assistance Services (TAS), including charges and delivery approach.; A timetable with key actions for carrying out TAS.; The management structure in place during TAS.; Subject to the agreed contract, we can provide an exit plan that typically includes:; ; Measures to prevent disruption during the transition to a replacement service.; Details on how the replacement service will be adopted by the new supplier and/or Customer.; The scope of any required Transitional Assistance Services (TAS), including charges and delivery approach.; A timetable with key actions for carrying out TAS.; The management structure in place during TAS.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: As a browser-based interface, third-party tools deployed on the users' desktop or browser can be used to support user accessibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Liberty Create platform has been designed to work equally well when used on both desktop and mobile devices. Whilst applications must be designed and built using a desktop device, the vast majority of user interfaces components will work equally well on either. Some features are designed to take advantage of the large screen sizes of a desktop device while some features require access to native mobile functionality so are only available on mobile. Create applications can be used via a web interface or a native mobile app, including offline capability.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Liberty Create provides a browser-based service interface. This interface is designed to be intuitive and simple to use, whilst enabling full access to the user and administrative features provided by the Create application. User access to the service interface is secure, with roles and permissions assigned on log-in, controlling access to application features. Tailored service interfaces can be built in Create to support end customer access to the developed applications.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The Create platform supports the building of apps that are natively WCAG 2.2 AA compliant. Testing for compliance, or against specific third-party assistive technology is carried out by the buyer.
• API: Yes
• What users can and can't do using the API: The Liberty Create platform has a generic REST adaptor that allows you to configure a connection to any REST-based resource. In addition, we have several adaptors created for specific solutions. API endpoints can be exposed using REST or SOAP. This allows you to configure endpoints and methods that third parties can consume to pull and push data or trigger events/actions. Liberty Create also provides ODBC views, allowing other applications to query the database directly. The API does not allow the user to set up or amend the configuration of the application.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All aspects of Liberty Create applications can be customised by users with Create Builder Training and authorised access.

Scaling

• Independence of resources: Liberty Create applications run on dedicated virtual instances using AWS cloud hosting. ; The AWS class of service provided is dedicated to each customer. Server monitoring tools are provided for users to monitor their own platform hosting resources and to request changes be applied by Netcall as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be defined based on the applications implemented. Typically, this will include:• Number of active instances.• Pages per minute.• User logins and • Records created per minute. ; All historic reports can be manually downloaded in .csv file format.; • Number of line items extracted; These are all provided at a granular level per individual document processing queue.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Netcall's Liberty Create

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data from a Liberty Create solution via file such as .csv, API or ODBC connection.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
  • Tab delimited
  • Pipe delimited
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Liberty Create has an agreed Service Availability Target of 99.9%. Service credits can be discussed as part of your contract.
• Approach to resilience: More information about the resilient design of Liberty IDP is available upon request.
• Outage reporting: Netcall’s Cloud systems and services are proactively monitored for availability and system health by the event management process. System events and alerts of threshold breaches are detected by Netcall’s system management tools and these alert our Customer Support team of state changes, including service outages in any of Netcall Cloud service offerings.; Gamma's Customer Support is responsible for informing service affecting outages to customers and these are tailored to match the business needs of the customer. The form of the communication can be either email or telephone to the customer’s service desk or preferred service contacts. The alert to the customer contains information on which service has failed, the likely effect it will have on customers' IT service along with reference information for follow up. Customer Support then maintains regular updates to affected customers on the expected service restore time until de-escalation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Liberty IDP has a range of security controls to ensure the security requirements will be met. These include access profiles, role management, security policy and Interface permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Cyber Essentials Plus; It is also accredited to the NHS DSP Toolkit.
• Information security policies and processes: All Information Security policies and processes are documented and audited via the ISO27001:2022 Info Sec Statement of Applicability (SOA). It lists the Netcall controls, policies and work instructions documented and recorded for the standard and the SOA is publically available. All process owners are internally/externally audited for compliance with our code of conduct, policies and plans listed in the SOA and below:; Policies:; • Acceptable Use; • Access Control; • Anti-Virus; • Audit Log; • Backup; • Business Continuity; • Change Management; • Clear Desk; • Cloud Security; • Cryptographic; • Data Classification Labelling and Handling; • Data Ethics; • Data Protection; • Data Retention; • Development Operational Change Control; • Disposals; • External Parties Access Control; • Information Security; • Infrastructure Monitoring; • IT Change Management; • Liberty Product Security Testing; • Key Management; • Keyholder; • Network Access Control; • Patching; • Password; • Quality; • Records Management; • Security Event and Incident; • Security Guiding Principles; • Security Training, Awareness and Testing; • Software Engineering; • Software Testing; • Supplier Management; • Vetting Policy; Plans:; • Major Incident Management Plan; • Incident Response Plan; All are reviewed throughout the year and recorded in the Audit Calendar.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The change management processes are audited under the ISO27001:2022 and ISO9001:2015 standards. The statement of applicability for the standards can be shared. ; No change will be permitted unless it has been approved by the relevant authority at Netcall against the relevant change control ticket. This change control process includes assessing the impact of a change for any impact on security.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Netcall operate a bespoke Risk Assessment Methodology to evaluate the impact of newly discovered vulnerabilities, ensuring they are managed quickly and effectively. Patches are released as soon as they pass quality assurance (QA), so that they can be rapidly deployed to maintain security. Netcall subscribes to vulnerability management feeds from major product vendors and professional bodies, including US CERT and the National Vulnerability Database (NVD) and CrowdStrike is deployed to provide threat intelligence feeds highlighting cyber risks. Netcall is also a member of the Cyber Security Information Sharing Partnership (CiSP) and subscribes to the NCSC Early Warning Service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Netcall manages and controls compromises to the confidentiality, integrity, availability of information assets through its Managed Detection and Response system (MDR). This allows Netcall staff to respond, triage and remediate identified issues. The process is ISO27001:2022 compliant. Compromises are monitored, tracked, and recorded:; • via customer/production support calls.; • via account managers.; • after changes.; • after risk reviews.; • post actual security incidents.; • picked up via MDR/IDS/IPS systems.; The owner is the Information Security Manager working with Process Owners and any impacted stakeholders to resolve any compromises and apply preventative actions as soon as possible, measured against SLAs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Gamma has an Incident Management process which has numerous pre-defined sub groups of staff designated for particular products or scenarios. It can be initiated by any member of staff and is managed by the 24/7 Network Operations Centre (NOC). Any incident is reported by the customer to the Service Desk, it is recorded in a customer relationship management tool (CRM) and an Incident report is produced after root cause analysis has taken place. Any Incident reports are made available to end users via pdf. We continuously follow ITIL incidident management best practices
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 2 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 17 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-LIGN
• PCI DSS accreditation date: Friday 12 September 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C4531076-493b-4813-a761-c80d933ad97c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f2547da-4b2d-4057-bfd9-b6553ac0faee
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301
  • CREST SOC

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@gamma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.