RELIABLE INSIGHTS LTD

RI Platform – Explainable Time-Series Analytics as a Service

A secure, cloud-hosted Software-as-a-Service (SaaS) platform for explainable time-series analytics, supporting forecasting, anomaly detection, causal and what-if analysis, soft sensors, and root-cause investigation to understand and improve complex systems.

The platform is modular and configurable, with Studio for data exploration, Pipeline for automated workflows and workspace sharing for secure collaboration.

Features

• Explainable time-series forecasting and prediction
• Automated anomaly detection on multivariate datasets
• Root-cause and causal relationship analysis tools
• What-if scenario modelling and simulation
• Secure, browser-based analytics workspace
• API-based data ingestion and integration
• Role-based access control and user management
• Scalable cloud-hosted processing engine
• Visual dashboards and interactive analytics
• Exportable results and audit logs

Benefits

• Understand complex systems using transparent, explainable analytics
• Identify issues earlier through automated anomaly detection
• Reduce investigation time with structured root-cause analysis
• Improve decision-making using data-driven forecasting
• Test operational changes safely using what-if scenarios
• Share insights securely across teams and stakeholders
• Integrate analytics easily into existing data workflows
• Reduce reliance on manual analysis and spreadsheets
• Support assurance and governance with auditable outputs
• Scale analytics usage without additional infrastructure

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.thomas@reliable-insights.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

209286595415195

Contact

Mike Thomas
<removed>
mike.thomas@reliable-insights.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is subject to planned maintenance, which is normally scheduled outside of core UK business hours and communicated to users in advance. Access to the service requires a modern web browser and internet connectivity. Service availability may also be affected by scheduled updates or security patches.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari)
  • Reliable internet connection
  • User account with appropriate permissions

User support

• Email or online ticketing support: Yes
• Support response times: Support requests are acknowledged within one business day during UK business hours (Monday to Friday). Response times may be longer at weekends and public holidays. Priority is agreed based on the nature and impact of the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: RI Platform includes a standard support level as part of the subscription, providing email or ticket-based support during UK business hours. Support requests are prioritised based on severity and impact.; ; Enhanced support options are available at additional cost and can include faster response times, extended support hours, and scheduled review or enablement sessions. Where required, a named technical contact or account lead can be provided to coordinate support and ongoing service delivery.; ; Onsite support, workshops, or training can be provided on request and are priced separately on a time-and-materials basis. All support arrangements and costs are agreed as part of the call-off contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Reliable Insights supports onboarding through a combination of guided setup, documentation, and remote support. Users are provided with access to online user documentation and example workflows to help them get started quickly.; ; Initial onboarding and familiarisation can be delivered remotely via video sessions where required, covering service configuration, data ingestion, and use of key features. Additional enablement, training workshops, or onsite sessions can be provided by agreement as part of the call-off contract and may be chargeable depending on scope.; ; Ongoing support is available through email or ticket-based support during UK business hours.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can export their data from RI Platform using standard export features and APIs. This includes access to input datasets provided by the customer, configuration settings, and analysis outputs, which can be downloaded in commonly used, machine-readable formats.; ; Where required, Reliable Insights can provide reasonable assistance with data extraction during the off-boarding process, subject to the terms of the call-off contract. Following completion of data extraction and any agreed retention period, customer data is securely deleted in accordance with data protection and security policies.
• End-of-contract process: At the end of the contract, user access to RI Platform is withdrawn and the service is off-boarded in an orderly manner. Users are able to export their data using standard export features and APIs during the contract term and any agreed off-boarding period.; ; Data export and secure deletion of customer data in line with data protection and security policies are included within the standard contract price. Following completion of data extraction and any agreed retention period, customer data is securely deleted.; ; Additional support beyond standard off-boarding, such as bespoke data transformation, extended retention periods, or additional consultancy or onsite assistance, can be provided at extra cost by agreement as part of the call-off contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: RI Platform provides a secure, browser-based user interface for configuring analyses, exploring data, viewing results, and managing users and workspaces. The interface supports interactive visualisation, parameter configuration, and monitoring of automated analytics workflows.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility has been considered during design and development, including use of semantic HTML, keyboard navigation, and screen reader–compatible components. Informal testing has been carried out using browser accessibility tools and keyboard-only navigation. Ongoing improvements are made based on user feedback and evolving accessibility guidance.
• API: Yes
• What users can and can't do using the API: RI Platform provides an API that enables users to integrate the service with external systems and automate analytics workflows. The API can be used to submit data, trigger analyses, retrieve results, and manage jobs within an existing workspace.; ; Initial service setup, user management, and security configuration are performed through the web-based interface. The API is intended to support automation and integration rather than full administrative control. Access to API functionality is subject to authentication, authorisation, and usage controls, and some advanced configuration options may be restricted to protect service stability and security
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: RI Platform can be customised through configuration rather than bespoke development. Users can customise analytics settings, models, and parameters; define data sources and workflows; configure dashboards, visualisations, and outputs; and manage users, roles, and permissions within their organisation.; ; Customisation is carried out through the secure, web-based user interface and, where appropriate, via the service API for automation. Configuration options are controlled by role-based access, so only authorised users can make changes. More advanced configuration or enablement support can be provided by Reliable Insights as part of the onboarding process or as an optional professional service.

Scaling

• Independence of resources: RI Platform is designed as a multi-tenant service with logical isolation between customer environments, using scalable load management where required. Workspaces, data, and analytics workloads are segregated, and resource usage is monitored and managed to prevent one user’s activity from adversely impacting others. Capacity management, scheduling, and usage controls are applied to ensure fair and reliable performance across tenants. Where required, higher-capacity or dedicated arrangements can be agreed as part of a call-off contract.

Analytics

• Service usage metrics: Yes
• Metrics types: RI Platform provides service usage metrics including user activity, workspace usage, analytics jobs executed, and consumption of platform features. These metrics help users understand how the service is being used and support monitoring, reporting, and capacity planning.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In addition to encryption at rest, RI Platform applies logical access controls, role-based permissions, and tenant isolation to protect stored data. Access to data is restricted to authorised processes and users only, with audit logging in place. Physical security of the underlying infrastructure is managed by the hosting provider in secure datacentre facilities, and access to storage systems is controlled and monitored in line with provider security policies.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from RI Platform using built-in export features and APIs. Data exports can be initiated by authorised users through the web interface or programmatically via the API. This includes customer-provided input data, configuration settings, and analysis outputs. Exports are provided in standard, machine-readable formats to support portability and reuse.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: RI Platform is designed to be highly available and is operated to deliver a target service availability of 99.5% measured on a monthly basis, excluding planned maintenance. Planned maintenance windows are scheduled in advance where possible and communicated to users.; ; Availability commitments and any associated service level agreements (SLAs) are agreed as part of the call-off contract. Where a guaranteed level of availability is not met, service credits or refunds may be applied in line with the agreed SLA. The specific form and value of any service credits are defined contractually and reflect the nature and duration of the service disruption.
• Approach to resilience: RI Platform is designed with resilience built into the application and infrastructure layers. The service uses a cloud-based architecture with monitored components, automated recovery mechanisms, and capacity management to maintain service availability. Application services are containerised and can be restarted or rescheduled in the event of failure.; ; The underlying infrastructure is hosted in professionally managed datacentres operated by a third-party provider, with resilient power, cooling, and network connectivity. Service health is continuously monitored, and alerts are used to identify and respond to issues promptly.; ; Backup and recovery processes are in place to protect customer data and support restoration in the event of service disruption. Further detail on the datacentre resilience and recovery arrangements can be provided on request.
• Outage reporting: RI Platform reports service outages through direct communication with affected users. In the event of an unplanned service disruption, users are notified by email as soon as reasonably practicable, with updates provided until the issue is resolved.; ; Service health is monitored continuously, and incidents are logged and managed through internal incident management processes. Where appropriate, post-incident summaries can be provided on request. A public status dashboard or outage reporting API is not currently provided, but service status information is available to customers through support channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised personnel using role-based access control and least-privilege principles. Administrative access requires authenticated accounts and multi-factor authentication, with permissions granted based on job role and reviewed periodically. Support channels are accessed via authenticated email or ticketing systems, and customer-specific information is only shared with verified contacts. All access to management functions and support systems is logged and monitored, and credentials are managed securely in line with internal security policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Reliable Insights approaches security governance through defined policies, processes, and accountability aligned with recognised good practice and the Software Security Code of Practice. Security responsibilities are owned by senior management and embedded within product development and operations. This includes access control, secure configuration, vulnerability management, regular patching, incident management, and periodic security testing. Changes are managed through controlled build and deployment processes to reduce risk and ensure consistency. Risks are reviewed and managed on an ongoing basis, and security considerations are incorporated into onboarding, change management, and off-boarding processes.
• Information security policies and processes: Reliable Insights maintains information security policies and processes aligned with recognised good practice and the Software Security Code of Practice. These cover areas including access control, data protection, secure configuration, incident management, vulnerability management, and business continuity.; ; Security responsibilities are defined and owned at senior management level, with day-to-day responsibilities embedded within product development and operational teams. Access to systems and data is controlled using role-based permissions and least-privilege principles, and changes are managed through controlled build and deployment processes to reduce risk and ensure consistency.; ; Policies are communicated to relevant staff and are reviewed periodically. Compliance is supported through operational controls, monitoring, and periodic security testing. Security incidents or risks are logged, assessed, and managed through defined escalation and response processes, with lessons learned used to improve controls over time.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: RI Platform components are tracked throughout their lifecycle using version control and documented configuration records. Changes to application code, configuration, or infrastructure are managed through controlled build and deployment processes. Proposed changes are reviewed for operational and security impact prior to release, with testing used to reduce risk. Security considerations, including access control, data protection, and dependency updates, form part of change assessment. Changes are logged and can be rolled back where required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Reliable Insights manages vulnerabilities through a risk-based process. Potential threats are identified through monitoring of supplier advisories, security mailing lists, vulnerability databases, and results from periodic security testing. Reported vulnerabilities are assessed for impact and likelihood, and remediation is prioritised accordingly. Security patches and updates are applied in a timely manner through controlled build and deployment processes, with higher-risk issues addressed more urgently. Changes are tested prior to release to reduce the risk of service disruption.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: RI Platform uses continuous service and security monitoring to identify potential compromises, including review of system logs, alerts, and anomalous behaviour. Monitoring data is used to detect unauthorised access, unexpected activity, or service degradation. When a potential compromise is identified, it is assessed promptly and escalated according to defined incident management procedures. Response actions may include containment, investigation, remediation, and user notification where appropriate. Incidents are prioritised based on impact and severity, with higher-risk issues responded to as soon as reasonably practicable.
• Incident management type: Supplier-defined controls
• Incident management approach: Reliable Insights operates defined incident management processes for common operational and security events. Users can report incidents via email or the support ticketing system. Incidents are logged, assessed, and prioritised based on impact and severity, with predefined response steps for common scenarios. Users are kept informed of progress as appropriate. Following resolution, incident summaries or reports can be provided on request, including details of cause, impact, and remedial actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5ad64ff2-04d1-4cc9-9e19-aba3db724bf6
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.thomas@reliable-insights.com. Tell them what format you need. It will help if you say what assistive technology you use.