INFOSHARE+ LIMITED

HousingIQ Snapshots

HousingIQ Snapshots gives housing providers real time visibility of progress across retrofit and capital programmes. It consolidates delivery data tracks completions highlights risks and variances and provides clear evidence for governance regulatory reporting and programme control.

Features

• Real time programme tracking
• Component level visibility
• Portfolio dashboards
• Evidence exports
• Progress summaries
• Supports multi-programme oversight

Benefits

• Improves programme control
• Provides early risk visibility
• Strengthens assurance
• Reduces reporting effort
• Supports regulatory evidence
• Improves accountability
• Enhances contractor oversight
• Enables proactive decisions
• Reduces programme slippage
• Aligns delivery with strategy

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

210281477594966

Contact

Tenders
020 8541 0111
tenders@infoshareplus.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Housing iQ
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints. HousingIQ Snapshots is available 24x7. Availability is 99.99%. ; ; Planned maintenance is performed outside of core business hours and will be communicated to customers in advance.
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Infoshare+ uses four different priority levels - Low, Medium, High or Critical. Detailed response times would be covered in our SLA although they are generally between 2 business hours and 24hrs depending on the severity of the issue, and recovery times of 4-8 business hours - again depending on the severity of the issue.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have a dedicated service portal that all customers are given access to, allowing customers to create tickets. Staff assess all cases and triage into a priority level that reflects the impact of the reported problem on the customer’s business and our agreed SLAs. Infoshare+ uses four different priority levels - Low, Medium, High or Critical. Detailed response times would be covered in our SLA although they are generally between 2 business hours and 24hrs depending on the severity of the issue, and recovery times of 4-8 business hours - again depending on the severity or the issue. The costs for this support are included in the overall ongoing management costs. All support provided via telephone and email is included within the annual charges.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a structured, managed onboarding process to get users up and running quickly and confidently. Once an order is confirmed, customer contacts are set up, licences and system access are configured, and users are guided through service setup. Training is scheduled and delivered to ensure teams can make full use of the platform. The process concludes when the service is live and ready, giving users the confidence and support to start using it effectively from day one.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: End-of-contract data extraction is supported via self-serve exports and/or assisted export. Customer-provided data and client-specific outputs can be supplied securely within an agreed window following contract end.
• End-of-contract process: End-of-contract process: (1) confirm notice and end date; (2) agree extraction scope and format; (3) provide data export; (4) confirm receipt; (5) disable user access; (6) delete or retain data per contractual and legal requirements; (7) provide written confirmation where appropriate.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is primarily provided in HTML format and is accessible through standard web browsers. In some cases, supporting PDF documents and short video guides are also provided. Content is clearly structured and reviewed periodically to support accessibility and usability.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: HousingIQ Snapshots is a secure, web-based assessment tool that provides a high-level view of housing energy performance at a specific point in time. The interface is designed for speed and consistency of output.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is designed to be accessible to a wide range of users and is delivered through a modern, web-based interface that can be accessed using standard, up-to-date web browsers without the need for specialist software.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users can perform the following operations using the API. 1) standard create, update, delete operations 2) retrieve property attributes stored within the system 3) retrieve reports on data held within the system 4) perform and manage asset tagging.; Users cannot use the API to manage users, roles or permissions within the system.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configurable within the standard product (roles/permissions, organisational settings, data mappings, dashboard views and reporting). ; ; Bespoke development is not required for typical use; where additional integrations or bespoke outputs are requested, these are scoped and agreed separately.

Scaling

• Independence of resources: The service is designed to scale to customer usage through capacity management and platform monitoring, without the customer needing to provision independent infrastructure resources.

Analytics

• Service usage metrics: Yes
• Metrics types: HousingIQ Snapshots provides service metrics to support high-level portfolio assessment and operational monitoring. Platform usage and assessment completion can be tracked to ensure consistency and reliability of outputs.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data export is available as self-serve downloads for standard outputs and as assisted export for larger datasets. Exports can be delivered securely (e.g., encrypted download link) and scoped to the client’s requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • Via API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed for high availability. Specific availability commitments and service credits (if any) are defined in the contract/support schedule rather than implied in this response.
• Approach to resilience: Resilience is delivered through redundant platform components, monitoring, automated recovery where possible, and routine backup/recovery testing.
• Outage reporting: For material outages, we provide timely customer communications with impact summary, progress updates, and post-incident review where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel using strong authentication and least privilege. Support communications are logged and auditable.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an ethical, legal, and professional duty to ensure that the information the solution holds complies with the principles of confidentiality, integrity, and availability. We endeavour to ensure that the information we have or are responsible for is safeguarded where necessary against inappropriate disclosure; is accurate, timely and attributable; and is available to those who should be able to access it. As such, we have our own Information Security Policy in place that covers processes such as Legal & Regulatory Obligations, Information Classification, Compliance, Policy Awareness, Disciplinary Procedures, Incident Handling and Codes of Practice. We ensure this policy is enforced through periodic reviews by the senior leadership team. We hold the following accreditations; ISO9001:2015 - Quality management ISO27001:2022 - Information security management Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infoshare+ operates documented change and configuration management processes as part of its Integrated Management System (IMS), aligned to ISO 9001 and ISO 27001.; ; All changes are raised through a controlled change request process and assessed for risk, security, and service impact before approval. Changes are reviewed and authorised by appropriate operational and technical stakeholders, with records retained to provide a clear audit trail.; ; Configuration records and system assets are maintained to ensure accuracy and integrity, with exceptions investigated and addressed in line with defined procedures. These controls help ensure services remain secure and consistent while enabling controlled improvement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management includes periodic scanning, dependency monitoring, and patch management.; ; Vulnerabilities are triaged by severity, remediated to defined timescales, and verified. Critical issues are prioritised and may trigger accelerated release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring includes centralised logging, alerting, and review of security-relevant events for privileged access and anomalous behaviour.; ; Monitoring is integrated into operational processes; alerts are triaged, investigated, and escalated according to incident severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management includes documented escalation routes, customer communications where appropriate, and post-incident review for significant events.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ffad9268-8e5a-4835-b6d3-cf76548352fa
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.