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GENERATION DIGITAL LIMITED

Hugging Face – AI Models, Inference API & ML Platform

Hugging Face is the AI developer platform and Model Hub, providing access to millions of open-source machine learning models, datasets, and applications (Spaces). It enables users to build, train, and deploy AI solutions collaboratively using its core libraries (Transformers) and Inference Endpoints.

Features

  • Access thousands of open-source AI/ML models.
  • Managed API for model inference and generation.
  • Fine-tuning and training tools for custom models.
  • Secure private model hosting and endpoints.
  • Spaces for deploying custom ML applications.
  • Data hosting and dataset management.
  • Transformers library for deep learning development.
  • Hardware-accelerated inference on cloud infrastructure.
  • Enterprise controls for security and governance.
  • Collaboration tools for teams and AI researchers.

Benefits

  • Accelerates AI development across teams.
  • Reduces infrastructure management for model hosting.
  • Enables rapid deployment of ML applications.
  • Provides secure enterprise-grade AI operations.
  • Supports open-source, reducing vendor lock-in.
  • Improves model iteration and experimentation speed.
  • Makes AI accessible to non-infrastructure teams.
  • Scales with demand automatically.
  • Consolidates models, datasets, and workflows.
  • Enables compliance-focused AI usage.

Pricing

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

2 1 1 4 8 0 0 7 9 8 6 3 7 0 6

Contact

GENERATION DIGITAL LIMITED Thomas Sutton
Telephone: +44 020 3951 3986
Email: gcloud@gend.co

About your service

Service categories

Application Development and Deployment

AI platforms

AI life cycle

  • AI Build Software
  • MLOps and Foundation Model Ops Software
Multi cloud support
No

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Hugging Face is a collaborative extension to ML frameworks (PyTorch, TensorFlow), version control systems (Git/LFS), and cloud platforms (AWS, GCP, Azure). It provides the asset repository and deployment layer necessary for external MLOps and development tooling.
Cloud deployment model
Public cloud
Service constraints
The platform operates on a freemium model; free accounts have limited private storage and API rate limits. For non-Enterprise users, data is stored in the US by default. Inference Endpoints do not store payloads or sensitive data for training, but logs are kept for 30 days for debugging. Full enterprise security features require a paid plan.
System requirements
  • Requires a modern web browser
  • Requires Python and Transformers library
  • Requires HTTPS/TLS 1.2+ connectivity
  • Requires access token or SSO authentication
  • Requires Docker/Kubernetes knowledge

User support

Email or online ticketing support
Yes
Support response times
We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We provide the following support levels: Onboarding Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training. Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more. Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
Support available to third parties
No
AI chatbot
No

Onboarding and offboarding

Getting started
We provide a wide range of onboarding services for clients including: - Online training - Onsite training - Comprehensive user guides Etc.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Interactive guides etc
End-of-contract data extraction
Users can download: Models, Weights / checkpoints, Datasets, Application files (Spaces)- all via the UI, Git, API or CLI.
End-of-contract process
At the end of the contract licences can be renewed or terminated.
Documentation accessibility standard
WCAG 2.2 AA

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Hugging Face Hub website is fully accessible on mobile browsers for browsing models and datasets. However, creating or training models in Spaces and utilizing the full range of administrative and deployment tools are optimally performed on a desktop interface due to the computational and complex UI requirements.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The service interface is the Hugging Face Hub Web Platform, a real-time portal providing access to models, datasets, and Spaces (live ML demos). It includes repository management and security settings. It is a persistent interface and is fully included with all active Hugging Face subscriptions.
Accessibility standards
None or don’t know
Description of accessibility
The platform is designed to support the broad AI community and utilizes modern web standards. Users can browse the Hub and use model documentation. Formal accessibility compliance is not publicly certified, but the interface supports standard browser and assistive technology features for navigation and content consumption.
Accessibility testing
Specific, formal interface testing with users of assistive technology is not publicly documented. Our development efforts prioritize an open, functional platform for the AI/ML community. For UK public sector buyers requiring verifiable evidence of testing (e.g., with screen readers or alternative input devices), this information can be requested and provided under a Non-Disclosure Agreement (NDA).
API
Yes
What users can and can't do using the API
The API supports full model interaction: users can run inference tasks, manage model/dataset repositories, and manage deployment configuration (e.g., scale endpoints). Changes to model metadata and file content are supported via Git integration. The API is restricted from billing changes and core subscription management.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
What can be customised includes: model/dataset access (private/public), deployment configuration (hardware, security, scaling), and custom code (in Spaces). How users can customise is via the web UI for visual configuration, Git/LFS for model/data content, and the API for programmatic deployment. Who can customise is limited to repository owners, organization admins, and users with specific RBAC privileges.

Scaling

Independence of resources
Hugging Face isolates production workloads using dedicated Inference Endpoints (paid plans). Rate limiting is strictly enforced on all public resources. Enterprise solutions leverage PrivateLink and dedicated cloud infrastructure, ensuring performance isolation and protection from high demand placed by other community users.

Analytics

Service usage metrics
Yes
Metrics types
API call usage,

Inference compute consumption,

Model endpoint performance,

Space usage,

Storage consumption &

Team/user activity metrics
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Hugging Face

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users export models and datasets primarily via Git Large File Storage (LFS) using CLI tools. API endpoints allow programmatic retrieval of model inference and metadata. All model/dataset owners retain full control and can download their content using standard Git operations or the Python client.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Hugging Face provides differentiated support. While the public Hub is best-effort, Enterprise Hub customers receive specific Service Level Agreements (SLAs), typically guaranteeing high uptime (e.g., 99.9%) for dedicated Inference Endpoints. Service credits are provided as the remedy for validated downtime, as detailed in the Enterprise contract.
Approach to resilience
The Enterprise Hub leverages resilient cloud infrastructure (AWS/Azure) across multiple Availability Zones (AZs). Dedicated Inference Endpoints are automatically orchestrated for high availability. Data is replicated and backed up continuously, ensuring automatic failover and data integrity. All services are deployed with immutable infrastructure principles.
Outage reporting
Outages and service incidents are reported via a public, real-time status page (dashboard). Enterprise customers receive proactive email alerts. Internal procedures ensure affected customers are notified without undue delay. The platform uses its own logging tools to monitor system health and audit activity.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted using Mandatory Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Role-Based Access Control (RBAC) limits access to repositories and deployment settings. Management interfaces and production environments require strong authentication and logging.
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Service Organization Control (SOC) 2 Type 2

GDPR (Compliance framework)

HIPAA (Business Associate Addendum offered)

ISO 27017, ISO 27018
Information security policies and processes
Hugging Face maintains a Security Program aligned with SOC 2 Type 2 and GDPR. Policies are enforced through mandatory security training, background checks, and MFA. Governance is led by the Security Team and CISO. Compliance is verified via continuous monitoring and annual external audits.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach
Changes are managed via automated pipelines, with Git tracking all components. Mandatory security reviews and testing are performed on code changes. Deployments use immutable infrastructure principles, ensuring configuration consistency and tracking component changes through a secure system.
Vulnerability management type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach
We assess threats via continuous scanning, malware detection, and a Vulnerability Disclosure Policy. Critical patches are deployed swiftly, following a rapid, emergency change management process. Information is sourced from internal security research and external intelligence feeds.
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
We utilize centralized logging and monitoring systems to track all platform activity. Compromises are identified via security alerts. The security team responds immediately, prioritizing rapid containment and investigation following documented procedures.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach
We maintain an Incident Response Plan with pre-defined playbooks. Users report incidents via the dedicated Security Contact channel. We notify affected customers promptly, providing incident reports detailing cause and remediation.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The Basic Plan is available forever and includes access to the Model Hub, unlimited public repositories, and 100GB of private storage. It is limited by API rate limits, lacks enterprise security features (SSO/PrivateLink), and restricts Inference Endpoint use.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
5%
Between £500,001 and £1,000,000
10%
Between £1,000,001 and £2,500,000
10%
Between £2,500,001 and £5,000,000
15%
Over £5,000,001
20%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.