ServiceView SaaS and Cybersecurity
Our Serviceview platform provides a fully managed infrastructure and security monitoring suite. Our SD-WAN connects your new and existing infrastructure as an MPLS alternative with Cloud Cross-Connect Services, IT Service Desk, Application acceleration, full end-to-end service visibility through single pane of glass dashboards.
Features
- Transformation project management and technical design
- Cloud hosting design, delivery and managed service
- Network design, delivery and managed service
- Proactive infrastructure monitoring
- IT Service management
- Managed Detection and Response (Security)
- Contact centre software implementation and support
- Customer and application data analytics and visualisation
- Microsoft and iOS specialists
Benefits
- Increases productivity and reduces costs
- Improves talent acquisition and retention
- Improves service to end service users
- Agile delivery methodologies, increased agility, managed risk and reduced costs
- Increases ability to manage risk
- Increases resilience and ability to deal with unexpected events
- Executive level dashboards and data analytics
- Digital specialists, cloud specialists, analytics specialists and SD-WAN specialists
- Drive disruptive innovation and IT value to the business
- Increases collaboration and innovation
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 1 5 2 3 0 5 9 4 1 4 5 5 6 3
Contact
INTERGENCE SYSTEMS LIMITED
Mike Warren
Telephone: 0845 2264167
Email: admin@intergence.com
About your service
- Service categories
-
Application Development and Deployment
Data management
Data integration and intelligence
- Data Ingestion and Transformation Software
- Dynamic Data Movement Software
- Data Quality Software
- Data Access Infrastructure Software
- Composite Data Framework Software
- Multi cloud support
- Yes
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- N/A
- System requirements
-
- Windows
- MacOS
- Linux
User support
- Email or online ticketing support
- Yes
- Support response times
- SLA's can be provided
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- Assistive technology built into end devices works with our web chat service.
- Onsite support
- Yes, at extra cost
- Support levels
- SLA's and support can be discussed on a per case basis
- Support available to third parties
- No
- AI chatbot
- Yes
Onboarding and offboarding
- Getting started
- We can offer professional services to support clients with the onboarding to the platform as well as onsite, remote training for all users and access to our user documentation.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Offboarding documentation can be provided.
- End-of-contract process
- Offboarding documentation can be produced at an additional cost, otherwise all services are terminated and access removed at the end of the contract.
- Documentation accessibility standard
- WCAG 2.2 AA
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Linux or Unix
- MacOS
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- WCAG 2.2 AA
- API
- No
- Customisation available
- Yes
- Description of customisation
- Dashboards are customisable
Scaling
- Independence of resources
- Scalability is not an issue as these are cloud hosted services.
Analytics
- Service usage metrics
- Yes
- Metrics types
- These can be tailored to suit the customer.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
- Resource tagging
- Yes
- FOCUS resource tagging
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 4.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v4.0
- Physical access control, complying with SSAE-18 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
- Data sanitisation type
-
- Deleted data can’t be directly accessed / Cryptographic Erasure
- Explicit overwriting of storage before reallocation / Secure Erase
- Physical Destruction / Hardware containing data is completely destroyed
Data importing and exporting
- Data export approach
- This can be done via Excel output or JSON.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Service uptime guarantee of 99.9%
- Approach to resilience
- The underlying platform uses AWS so is Zone and region redundant , this offers resilience for all types of failures.
- Outage reporting
- A public dashboard and email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Multi-Factor Authentication (MFA)
- Username or password
- Access restrictions in management interfaces and support channels
- Admin restrictions and MFA to ensure tracked access.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Multi-Factor Authentication (MFA)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- All polices are procedures are in place to meet the requirements on ISO 27001
- Software Security Code of Practice
- Yes
Operational security
- Configuration and change management standard
- Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
- Configuration and change management approach
- Change management process can be provided on request and is ISO 27001 and ITIL V4 compliant.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Patch Management process can be provided on request and is ISO 27001 and ITIL V4 compliant.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Monitoring process can be provided on request and is ISO 27001 and ITIL V4 compliant.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incident Management process can be provided on request and is ISO 27001 and ITIL V4 compliant.
- Post-quantum cryptography secure
- No
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Discount for educational organisations
- Yes
- Free trial available
- No
Discount percentage by annual call-off contract value (excluding VAT)
- Less than £250,000
- 0%
- Between £250,000 and £500,000
- 2%
- Between £500,001 and £1,000,000
- 3%
- Between £1,000,001 and £2,500,000
- 5%
- Between £2,500,001 and £5,000,000
- 10%
- Over £5,000,001
- 15%
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Socotec
- ISO/IEC 27001 accreditation date
- Tuesday 15 October 2019
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Socotec
- ISO 9001 accreditation date
- Tuesday 15 October 2019
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- B77ca3aa-a723-4b18-9594-8356760ad2d9
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-