W.D.M.LIMITED

WDM Pavement Management System (WDM PMS)

WDM PMS is a comprehensive solution providing much more than just Tranche3 UKPMS requirements. Three levels of product are available: map-based browser service for publishing WDM survey-datasets including PAS2161; Tranche3 UKPMS accredited system with PAS2161; or full WDM PMS containing many more tools beyond the UKPMS requirements - schemes/carbon/lifecycle planning.

Features

• UKPMS Tranche3 compliance
• PANDEF3, SKID, HRM/TTS SCANNER raw data processing
• HD28 (HD 28) & CS228 (CS 228) SCRIM Category Management
• Fully integrated mapping tools
• Life Cycle Planning tools
• Flexible Document Management capability
• Comprehensive reporting, dashboard and query facilities
• Scheme Manager - Maintenance Scheme Automatic Prediction, Ranking and Costing
• Construction/Traffic Editing
• PAS2161 (PAS 2161), Road Condition Monitoring data

Benefits

• Map-based solution for all your Pavement Management needs
• Centred around flexible network referencing system
• WDM's Highway Engineering Consultancy can provide expert consultancy services
• User Groups and highway authority partnerships influence system development
• Comprehensive survey data analysis, CVI, Deflectograph, DVI, FNS, SCANNER, SCRIM
• Industry compliant reporting
• PAS2161 (PAS 2161), Road Condition Monitoring data
• Can be integrated with the WDM Integrated Asset Management System
• The full Integrated Asset Management System is also on G-Cloud15
• Three levels of product available, with a managed option

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

223414505456657

Contact

Graeme Paterson
01179 567233
info@wdm.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Updates and patching will be scheduled as required to ensure the system remains secure and reliable. This will generally be in out-of-hours periods. However, notice will be given where any planned maintenance may be necessary within the period from 9am to 5pm.
• System requirements:
  • Up to date Web Browser (supported versions supplied)
  • Valid email address for named users
  • All software, system and security is managed within hosted environment
  • Active Directory single sign-on supported
  • Stable internet connection for in-office users

User support

• Email or online ticketing support: Yes
• Support response times: Our support service operates Monday to Friday, 9:00-17:00, excluding Public Holidays. Emails received from the client populate the WDM support ticketing system with the addition of being supported by telephone for software or service guidance and error resolution.; Our dedicated Bristol based team ensures urgent queries are prioritised and automatic updates are sent as your query progresses, from creation through completion.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support service operates Monday to Friday, 9:00-17:00, excluding Public Holidays. Emails received from the client populate the WDM support ticketing system and are triaged by our dedicated Bristol based team within one working hour. ; Tickets are prioritised as either Error reports, Service Incidents or Service Requests.; Critical service incidents will have an ‘all-hands’ response with a target resolution of one working day.; Software Support for Modules and Services purchased comes included as part of the Core subscription of PMS. New customers/clients are also allocated a WDM Account Manager as an escalation point. The WDM Account Manager will be the customers/clients primary source of contact other than general support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding for UKPMS and Full PMS is straightforward and standardised, with some customisation possible, especially for tools like Scheme Prediction software, which primarily involves training. The process is led by a dedicated WDM Account Manager, who will discuss requirements with the client and oversee the project's delivery.; ; After the system goes live, day-to-day support shifts to our Support Teams, although the Account Manager maintains overall project control for continuity.; ; Training materials are provided, recently focusing on instructional videos accessible through the software management console, a method that has proven effective.; ; Costs related to migration, customisation beyond the standard setup, and implementation are clearly discussed and agreed upon with the client beforehand.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • MS Word
  • MS Excel
  • MS Projects
  • Training Videos (mpeg4) deployed directly from within the Software
• End-of-contract data extraction: Client Administrators are granted comprehensive access and control over their data with the ability to publish any table or view using the ad-hoc query tool. This powerful feature enhances the adaptability and responsiveness of data management, allowing for the tailored extraction and analysis of data according to specific administrative needs. The tool supports downloading in several formats to ensure compatibility and ease of use across different applications and purposes. Available formats include CSV for general data import/export, XML for structured data sharing, and, uniquely for spatial datasets, Shape Files, Tab/MapInfo, and KML, catering to the specialised needs of geographic information system (GIS) applications.; ; Furthermore, in the event of contract termination, WDM commits to supporting clients through a transition period by making their data available on an SFTP (Secure File Transfer Protocol) site. This service is provided for three months following the termination of the contract, offering clients sufficient time to migrate their data securely and efficiently.
• End-of-contract process: When a client initiates the end-of-contract process by an acknowledged letter, WDM will appoint a Demobilisation Manager, whose responsibility will be to develop and maintain an Exit Plan detailing the specific responsibilities of both WDM & the client to ensure the smooth transfer of the services. The exit plan will specifically cover the transfer of all relevant data to the new provider. The scope of work, deliverables and cost will be agreed with the client prior to the commencement of work. The clients data will be supplied back to the client in an agreed industry standard format and the client's data will be deleted from in accordance with WDM’s ISO 27001 ISMS.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessibility requirements are considered within the scope of the applications WDM produce. We aim for user documentation that support accessibility, with WCAG 2.2 AA as our design reference point. Accessibility is not limited to public-facing sites but applies across all areas of our user experience.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is designed for field-based operatives and inspectors working on site. It focuses on inspections, defect recording, enquiries, asset-creation and updates while users are in the field. The mobile service is designed to operate offline. Map tiles are cached on the device and inspections, defects, photos and asset updates can be completed without signal. Data is automatically uploaded once connectivity is restored, without user intervention. The desktop service is primarily designed for back-office and administrative use. It supports activities such as work reporting, data-analysis, contract management, dashboards and large-scale spatial analysis through browser-based access on workstations and laptops.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is delivered through a fully web browser based interface, accessible using standard, modern browsers including Edge, Chrome, Safari and Firefox. No specialist software or plugins are required, making the interface largely device agnostic and accessible from desktops, laptops, tablets and mobile devices.; ; Access to all parts of the interface is controlled through role based security, ensuring users only see functions and data appropriate to their role and/or geographic area.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility requirements are considered within the scope of the applications WDM produce.; ; We aim for user interface designs that support accessibility, with WCAG 2.2 AA as our design reference point. Accessibility is not limited to public-facing sites but applies across all areas of our user experience.
• API: Yes
• What users can and can't do using the API: WDM’s API technology utilises the .NET Framework and Windows Communication Foundation (WCF) with SOAP/WSDL interfacing, supporting XML, JSON, and GeoJSON formats. While SOAP continues to be supported, WDM is shifting its focus towards REST (Representational State Transfer) architecture for new developments. WDM PMS offers comprehensive APIs for key functions such as: Enquiry, Defect, and Order Management: Creation, update, and queries. Payment and Invoice Management: Requesting and processing of payments, managing invoice commitments. Asset and Network Management: Creation, updates, and queries, including third-party network data consumption. Mapping: Integration with third-party mapping services via WMS/WMTS or OS API. PMS supports “Time-Based Extracts” for both specific and full system API calls. The database structure of the PMS is explicitly designed to facilitate this, with all objects containing 'Start and End Date Fields' for precise time-point reporting. This setup enhances data management and extraction capabilities, allowing for detailed tracking of changes over time. These features ensure PMS remains adaptable and capable of meeting the varied data management needs of its users, streamlining operations and improving service delivery across multiple platforms.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: UKPMS is a standard for processing pavement condition data. However, tools exist for users to create new and adapt existing UKPMS weighting sets. In addition full data processing tools are provided in the Full PMS Service to re-process datasets, change trend dates, apply updated construction and traffic changes to allow monitoring the effect of maintenance applied. In the full PMS (Pavement Management System), the maintenance scheme prediction tool (Scheme Manager) and Life Cycle Planning (LCP) tool allow users to perform an unlimited amount of what-if scenarios etc. Users can also create queries in the UKPMS and Full PMS options and publish map layers directly to the integrated mapping function. The PMS Portal option is a map viewer and the supplier can publish any datasets for the client as required. ; Both ukPMS & PMS contain PAS2161 road condition monitoring network management and national reporting. Users can create customisable local PAS2161 indicators.; The time may be chargeable if a significant amount of work for the supplier at the rates supplied in the G-Cloud 15 Pricing document.

Scaling

• Independence of resources: The WDM PMS cloud hosting service is designed to handle more users than specified, even when all are active concurrently. We have incorporated ample redundancy into the initial scaling of the system to ensure reliability and responsiveness. Continual monitoring of the hosted system guarantees that both capacity and performance are maintained at optimal levels. If needed, additional resources can be swiftly allocated to keep the service running efficiently and effectively. This proactive approach ensures the system remains fit for purpose, meeting the high demands of our users at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Scheduled reporting enables the automatic delivery of metrics directly to the reporting dashboard, streamlining the monitoring and analysis process. Additionally, the charting application offers real-time insights into user metrics, providing a dynamic tool for visualising and understanding complex data. This combination enhances decision-making and operational efficiency by offering timely and actionable data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The UKPMS and Full WDM PMS (Pavement Management System) provide tools for data export, with the PMS Portal offering map viewing capabilities. Users can access and download formatted reports online through a browser.; ; The Web Query Builder enhances functionality by allowing dataset queries and filtering, with options for downloading in formats like CSV, Excel, and various spatial formats for geographic data. This suite of tools streamlines data management and analysis, making it easier for users to access, review, and utilise their data across different applications and projects.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF, for formatted reports
  • MS Word (.doc), for formatted reports
  • MS Excel (xlsx)
  • Shape File (shp), if using spatial data
  • MapInfo Formatted (tab), if using spatial data
  • Keyhole Markup Language (.kml), if using spatial data
  • PAS2161 Road Condition Monitoring (RCM), Common File Format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML (using XML Importer) - configurable to suit data type
  • HMDIF for UKPMS datasets
  • Mid/Mif for spatial data sets where appropriate
  • Shape File (.shp) for spatial data sets where appropriate
  • GeoJSON (.json, .geojson) for spatial data sets where appropriate
  • Keyhole Markup Language (.kml) for spatial data sets where appropriate
  • Comma-separated values (.csv)
  • Open Document Format (.odf)
  • WDM Format WIF files for importing WDM Condition data sets
  • PAS2161 Road Condition Monitoring (RCM), Common File Format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our service commitment, as part of our ISO 27001 Information Security Management System (ISMS), ensures high standards of system access and availability, alongside responsive customer support. We guarantee system access and availability at a minimum of 98% annually, though our records show we consistently surpass this with a 99.9% achievement rate to date. This translates to a maximum downtime of just 8.76 hours per year.; ; Customer support is available from 09:00 to 17:00, Monday through Friday, excluding Public Holidays, with a commitment to maintain accessibility at least 98% of the time. Should there be any deviation from these service level agreements (SLAs), the issue is immediately escalated to our Management Team. This ensures not only swift resolution in partnership with our clients but also underscores our dedication to maintaining and exceeding these service levels for optimal client satisfaction.
• Approach to resilience: Our primary cloud hosting environment is hosted on Amazon Cloud Services in the UK, known for its robust and well-documented resilience features. To ensure the highest level of system reliability and data integrity, we conduct annual disaster recovery tests. These tests are crucial for validating our preparedness and ability to rapidly restore services in the event of an unforeseen disruption. ; Users on the WDM Full PMS Subscription enjoy the resilience benefits of multi-availability zones. Each Availability Zone has its own power, cooling and network connectivity and thus forms an isolated failure domain. This ensures that PMS applications can withstand even a complete Availability Zone failure. ; For those interested in a deeper understanding of our disaster recovery protocols or any specific aspects of our cloud hosting resilience, we are more than willing to provide further details upon request. This openness reflects our commitment to transparency and trustworthiness in all aspects of our service delivery.
• Outage reporting: Our hosted system features an authenticated monitoring dashboard designed to offer real-time insights into the service health. This dashboard is a crucial tool for administrators, enabling them to have a comprehensive view of the system's performance and any potential issues at a glance. Its authenticated nature ensures that sensitive information remains secure, accessible only to those with the appropriate permissions. In addition to the dashboard, the system supports the configuration of email alerts for specific predefined conditions. This functionality allows for proactive monitoring, as administrators can be immediately notified of any incidents that may affect the system's performance or security. This combination of a real-time dashboard and customisable email notifications provides a robust framework for maintaining optimal service health.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Identity federation with Clients MS Entra
• Access restrictions in management interfaces and support channels: The hosted system implements ISO 27001 controls and is certified by BSI. The hosted system is a discrete and separate system from the WDM corporate system. Administration of the hosted system is segregated from corporate accounts allowing for task specific authorisation and monitoring to be implemented. Logs are collected and protected within an intrusion detection system, providing monitoring and alerting for system changes and resource usage.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Identity federation with Clients MS Entra

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The management system is designed to support the company in achieving its business goals while adhering to the standards required for operations both in the UK and internationally. It encompasses several key standards:; ; ISO 9001, focusing on quality management, ensuring that our products and services consistently meet customer and regulatory requirements.; ISO 14001, dedicated to environmental management, ensuring our operations minimise their impact on the environment.; ISO 27001, which addresses information security management to secure company and customer information.; ISO 45001, covering occupational health and safety to protect employees from work-related injuries and health problems.; Cyber Essentials, reinforcing our commitment to cyber security.; ; Our Managing Director mandates adherence to these management systems, underscoring their importance in delivering products and services that meet customer expectations and comply with regulatory requirements. This initiative is led from the top, requiring engagement and commitment across all levels of the company, including directors, managers, supervisors, and employees.; ; The management system manual outlines the structure for leadership, responsibility, competence, and management of documented information, providing a comprehensive framework to guide our efforts in maintaining high standards of quality, environmental stewardship, information security, occupational health and safety, and cyber security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The hosted system is managed using WDM's ISO9001 and 27001 certified CRUMPET management system. All change management is booked, scheduled, and authorised via this system. All WDM software updates are deployed using WDM's Hosting Hub platform to ensure an immutable installation process to guard against unintentional security properties being changed. Hosting hub and Crumpet are integrated systems which provide full visibility of the change management process. Changes can be tracked and reviewed back to customer requirements and authorisations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Software patching for security fixes are on an automated schedule which are deployed through the change management process. (Release candidate followed by A/B group releases). WDM Operate an application security assurance programme and regularly scan and test the infrastructure for vulnerabilities. Vulnerabilities are risk assessed and prioritised for remediation. Remediation can be immediate, overnight, or next available maintenance window dependent on the risk assessment. We subscribe to vendor alerts and are members of the NCSC Information Sharing partnership.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The web applications are protected by a Web application firewall which scans the requests for malicious activity, blocking and alerting upon suspicious requests. WDM Operate an intrusion detection suite which receives heterogeneous logs from across the infrastructure and provides insights, reporting and alerting to inform the security status of the system. WDM Participate in the NCSC CiSP information sharing partnership and receive alerts and indicators of compromises which are loaded into the intrusion detection system.
• Incident management type: Supplier-defined controls
• Incident management approach: WDM, as part of the ISO 27001 certified ISMS, operate a security Incident and Investigation Process. This can be made available upon separate request to your account manager.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: WDM offers a trial version of the "off-the-shelf" UKPMS/PMS platform. Tailored with the client’s core network data, provided they supply their Road/Section Network in Spatial format, this trial is available for a limited time, enabling clients to evaluate the system's functionality.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi.
• ISO/IEC 27001 accreditation date: Wednesday 5 July 2023
• What the ISO/IEC 27001 doesn’t cover: Certification does NOT cover ICT equipment, hardware and software on the premises of the ICT System User. Nor does it cover ICT infrastructure such as internet or network connectivity or the third party suppliers of the ICT System User and its agents. Scope is limited to; The Information Security Management System in relation to the provision of Software as a Service and Ancillary Hosted Services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bsi.
• ISO 9001 accreditation date: Tuesday 19 September 2023
• What the ISO 9001 doesn’t cover: WDM operates a Quality Management System which complies with the requirements of ISO 9001:2015 for the following scope: The provision of highway condition surveys, data processing, consultancy and traffic management. The provision of ICT services including design, development, supply and support.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F6274c4f-a54e-4c13-b34c-dffec43369ca
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: ISO 45001 (ISO 45001:2018)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.