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BOXXE LIMITED

boxxe - FortiCNAPP

FortiCNAPP empowers teams to quickly identify, prioritize, and remediate code vulnerabilities, cloud misconfigurations, and overprivileged identities more efficiently, safeguard business continuity through rapid detection, investigation, and resolution of active threats, streamlining security operations, while maintaining the highest security standards and continuously comply with evolving regulations and industry best practices.

Features

  • Unified Platform: Consolidates multiple security functions into one solution.
  • Code to Cloud Security: Protection from code build to production.
  • AI-Powered Detection: Uses behavioral modeling to detect unknown threats.
  • Continuous Compliance: Maps against standards like SOC2, HIPAA, PCI, NIST.
  • Risk Prioritization: Visualizes attack paths, helping teams focus efforts.
  • Automated Response: Integrates with Fortinet Fabric for rapid threat containment.
  • Developer Friendly: DevOps-oriented with policy-as-code for faster security integration.

Benefits

  • Simplify and strengthen security across multuiple public cloud platforms
  • Achieve proactive, stronger, and more efficient security
  • Quickly discover active zero day threats
  • Detect unusual behavior with AI, reducing alert noise
  • Gain insights into the exploitability and impact of each threat
  • Cloud compliance for changing regulatory requirements and industry best practices
  • Reduced detection, investigation, and response times
  • Reduction in tooling vendors, complexity and management overhead

Pricing

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 2 4 1 8 2 8 8 7 4 2 7 8 5 4

Contact

BOXXE LIMITED Abdul Rokim
Telephone: 01347 812100
Email: tenders@boxxe.com

About your service

Service categories

Systems Infrastructure Software

Security

  • Cloud native application protection platform
  • Governance, risk and compliance
Multi cloud support
Yes

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Integrates with AWS, Azure and GCP and OCI cloud platforms. Integrates with Kubernetes. Integrates with GitHub, GitLab and Bitbucket for SAST scanning. Integrates with Atlantis, Azure DevOps, GitHub Actions, GitLab pipeline, and Jenkins for CI/CD scanning.
System requirements
  • Requires IAM roles to be created in cloud account
  • Deployment is either manual, by Terraform or CloudFormation
  • Will need accounts creating for SAST and CI/CD code scanning
  • May need agent installation for best experience
  • May result in networking egress charges.

User support

Email or online ticketing support
Yes
Support response times
Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.

Response times are defined by ticket priority:

P1 – 24x7x365 – 1 Hour Response Time
P2 – 8x5 – 1 Hour Response Time
P3 – 8x5 – Next Business Day Response Time
P4 – 8x5 – 2 Business Days Response Time
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk , Web Chat and documentation such as setup guides, videos and forums. As Fortinet is a North American based company, all development for accessible systems follows US guidance.
Web chat accessibility testing
Not Known/ Not Tracked.
Onsite support
Yes, at extra cost
Support levels
Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.

After purchase, technical support is as per price list.

Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work.
Support available to third parties
Yes
AI chatbot
No

Onboarding and offboarding

Getting started
Extensive online documentation for the configuration, management, integration and compatibility is available publicly and via the support website. Documentation is available in HTML format and downloadable PDF. Videos are also available for basic setup of the vast majority of products.

Furthermore, industry recognised certifications are available for IT administrators that teach features, configuration and management techniques for the products.

On-site training is available via Professional Services.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can access their data throughout the contract via REST API. Additionally, S3 export and Snowflake data share options are available throughout the duration of the contract. Please see https://docs.fortinet.com/document/forticnapp/latest/administration-guide/881680/s3-data-export-and-snowflake-data-share
End-of-contract process
All customer data is deleted in accordance with the standard retention policies.
Documentation accessibility standard
None or don’t know
How the documentation is accessible
All on-boarding documentation is publicly available at docs.fortinet.com Fortinet also publish 'how-to' videos on publicly available platforms such as YouTube. Furthermore, free training in both .pdf written, and self-study videos are available at training.fortinet.com. all videos include closed captions.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Service is delivered as web-based HTML5 interface. The application provides multiple different dashboards on reporting, configuration, code security, attack path analysis, vulnerability management and compliance management. Users can also access the application through an API.
Accessibility standards
None or don’t know
Description of accessibility
The UI/UX team has been investing in efforts to meet accessibility standards with Section 508 to ensure that the platform is usable, comprehensible, and resilient for all individuals, regardless of their abilities or disabilities. 70% of the product (in light mode) meets WCAG level AA standards, with a slight lower adoption rate in dark mode. The team is working on migrating a new color tokenization library across the product, improving our contrast standards to 100%. Also, the team will be continuously constructing improvements to our security workflows in regard to error recognization, text legibility and localization, and keyboard navigation.
Accessibility testing
Not Known / Not Tracked.
API
Yes
What users can and can't do using the API
The service is largely set up through the GUI which is required to create service accounts for programmatic access. Once in the application, users can create accounts for API access. With the FortiCNAPP API, you can access many features of the FortiCNAPP platform programmatically. For example, you can:

Create alert channels, alert profiles, and report rules
Search and scan container vulnerabilities
Obtain audit logs
Create cloud accounts and container registries
Get information about compliance configurations
Search for applications running on a machine
Create a Lacework Query Language (LQL) policy for custom alerts

You can access the reference documentation at https://api.lacework.net/api/v2/docs
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Buyers can customise dashboards to add and remove 'widgits', create custom search queries, modify cloud endpoints and code repositories, configure reports based on specific compliancy requirements, as well as modify settings around user experience such as enable dark mode, create API tokens, customise risk scores and more.

Scaling

Independence of resources
SaaS based services are governed by strict capacity management protocols to ensure services operate within acceptable service limits. Furthermore, End User License Agreements (EULA) applies to ensure users are utilising the infrastructure within an acceptable margin to avoid a negative impact on Fortinet, its customers or its infrastructure.

Analytics

Service usage metrics
Yes
Metrics types
Subscription usage is available to view within the FortiCNAPP console.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Fortinet

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
All critical assets, along with data considered to be personal under GDPR or other international laws is encrypted at rest and at backup using cryptography techniques. Any transit of data is done cryptographically. Data is stored in secure datacentres with physical access control mechanisms, CCTV, badge entry systems and security guards. Furthermore, access to Fortinet global offices are controlled via physical access control mechanisms, CCTV, badge entry systems and security guards.
Data sanitisation process
Yes
Equipment disposal approach
A third-party destruction service
Data sanitisation type
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

Data export approach
FortiCNAPP supports two export mechanisms—data share via Snowflake and data export via Amazon S3. Both tools are used to export FortiCNAPP-processed data to either report/visualize alone or combine with other data to gain insights and make meaningful business decisions. These tools offer long-term data retention and encompass all of FortiCNAPP's data—including alerts, DNS lookups, IP connections, process attributions, etc. Customers may request access to, rectification or erasure of certain personal data we hold. This is in line with our data privicy policy which can be found at https://www.fortinet.com/corporate/about-us/privacy
Data export formats
Other
Other data export formats
  • S3 Data Export
  • Snowflake Data Share
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provide a 99.9% availability SLA
Approach to resilience
Fortinet have a global network of highly available datacentres, which are used to push updates or provide services. Utilisation of these service is done via a 'closest regional model'. However, should Fortinet lose a region the service will automatically default to the next available region.
Outage reporting
Customers can subscribe to email notifications for availability incidents via the “Subscribe to Updates” button on https://status.lacework.net

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
Administrators who access can do so using FortiCloud single sign on. This will include a username, password and MFA through FortiToken which is a physical or digital token device.
Access restrictions in management interfaces and support channels
There are different pre-defined roles available by default, and a customer can create their own roles to limit users access to only the specific areas and access levels of the product which they require.
Access restriction testing frequency
Never
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO9001, SOC 2, GDPR, HIPPA, TiSAX
Information security policies and processes
Compliance enforcement, testing and planning is managed by the global-infosec team. The team consists of multiple areas that control specific assets, roles and data within the business. All teams report into their respective managers, who in turn report to the global Vice President for Corporate Information Security (VP-CIS). The VP then in turn reports into the CISO and ultimately the board.

Fortinet ensure policies are followed through a mixture of methods. The global workforce has mandatory best-practice and policy training once a quarter to ensure they are reminded and aware of the nature of their responsibility to keep Fortinet secure from breach. There are also policies in place that allow for reporting of actual or suspected violation of any security policies, either directly to the global-infosec team or via an anonymised ‘whistle-blower’ method.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Fortinet maintain an asset management inventory, which houses a log of the versions of software/firmware currently in use within internal systems. Configurations on all critical systems are backed up daily with changes logged in the system. All changes to internal configurations or assets are done within a pre-designed change window (excluding emergency changes) and are subject to a Change Approval Process before being implemented.

Policies dictate that any critical changes to internal infrastructure, such as major redesigns or updates, are subject to security and technical review, along with a vulnerability assessment and penetration test, if applicable.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The Threat Management Programme proactively governs threats that include the identification, assessment and remediation of threats to Fortinet’s systems, data and business processes.

This is done through the implementation of The Threat Awareness Programme, Integration of Threat Intelligence Feeds and Insider Threat Programme, including education. Potential threats are found using a combination of new intelligence from threat feeds but also through reporting via internal Fortinet staff or third parties.

Should a potential threat be uncovered Fortinet have a target patch time of a minimum of 7 days to a maximum of 90 days, depending on the severity of the threat.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises to the Fortinet internal systems are found through the Threat Management Programme. New vulnerabilities may be discovered through amended penetration testing methods from discovered vulnerabilities through the Threat Feeds, or via the Security Operations Centre.

If a compromise is found a dedicated internal team is mobilised to review the compromise and remediate against it. This follows a pre-defined Incident Response Plan. The Security team aim to isolate and remediate threats as soon as possible after they have been discovered.
Incident management type
Supplier-defined controls
Incident management approach
Fortinet have a defined Incident Response Operation Policy (IRO). IRO encompasses a defined policy for how users report actual or suspected cybersecurity incidents, along with root cause analysis and lessons learnt procedure. Furthermore, the document includes an Incident Response Plan (IRP), defining how Fortinet security staff and IT respond to actual or suspected cybersecurity incidents.
Post-quantum cryptography secure
Yes

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A Proof of Value (PoV) can be arranged with a customer . This will give full access to the FortiCNAPP product for a limited time, to be agreed with the customer, but not typically to exceed 30 days. We will define success criteria and testing methodology before the POV begins.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
0%
Between £500,001 and £1,000,000
0%
Between £1,000,001 and £2,500,000
0%
Between £2,500,001 and £5,000,000
0%
Over £5,000,001
0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas Certification Holding SAS - UK Branch
ISO/IEC 27001 accreditation date
Thursday 20 March 2025
What the ISO/IEC 27001 doesn’t cover
This ISO certification covers the following:
The provision of the boxxe IMS is the protection of boxxe and its client’s sensitive
information for the secure design and development, maintenance and support of
boxxe infrastructure. The IMS covers all our business activities provided to the
corporate and public sector organisations with hardware, software, and services
across a range of technologies including hosting solutions and infrastructure
management, datacentre, Hardware and Network components, IT Consultancy,
Support services including a 24hr SOC, workplace and security through our Platform, Workplace, Security, Data and Digital Hubs.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Bureau Veritas Certification Holding SAS - UK Branch
ISO 9001 accreditation date
Wednesday 29 January 2025
What the ISO 9001 doesn’t cover
The ISO 9001 certification covers the Secure design and development, maintenance and support of Boxxe infrastructure. Provision of hosting solutions, infrastructure management, datacentre, hardware and network components, IT consultancy, 24hr security operations centre.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Ac8b5c76-ae90-4a86-b680-e7199db14911
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
8f30cbc9-1d85-4619-aa5b-5d906f7fe25a
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.