SOFTCAT PLC

Servicely

Servicely is an AI-Powered Service Management platform which enables IT teams to enhance their ITIL processes and provide Business workflow applications to the wider organisation in a single platform. Servicely's low-code/no-code platform delivers on-demand intelligent service management automation and orchestration to digitalise service-based workflows and tasks.

Features

• IT Service Management (ITSM / ITIL-compliant)
• Enterprise Service Management (HR, Finance, Facilities, Contract Management, etc.)
• Business worklow applications (low-code/no-code development)
• Project Portfolio Management (PPM)
• Workflow automation (ticket and document automation and lifecycle)
• Embedded AI (built-in AI Co-pilot and ticket augmentation)
• Integrated AI (integrating with industry leading Large Language Models)
• Orchestration & Shift-left (provision changes into IT and business aplications)
• Multi-channel (Self-Service Portals, MS Teams, WhatsApp, and others)
• Integrations (modern integration capabilities)

Benefits

• Efficiency: Streamline processes, reducing time and effort for tasks.
• Budget-effectiveness: Feature-rich platform, affordable licenses and operations.
• Collaboration: Foster teamwork and communication across departments for smoother workflows.
• Citizen-centricity: Improve services for constituents, enhancing satisfaction and trust.
• Orchestration & Automation: Automate repetitive tasks, saving time and resources.
• Compliance: Ensure adherence to regulations and standards, minimizing risk
• Scalability: Grow and adapt easily to changing needs and demands.
• Analytics: Gain insights from data to make informed decisions.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

232797994641490

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Servicely is a modern cloud-first enterprise platform prioritizing availability, security, and efficacy. Consequently, there are no service constraints warranting disclosure.
• System requirements:
  • A personal computer or mobile device with a supported browser.
  • An internet connection with a minimum bandwidth of 128 kbps/user.

User support

• Email or online ticketing support: Yes
• Support response times: Tickets are responded to based on priority levels as follows: > Level 1 – Critical: Within 1 hour (24/7, including weekends) > Level 2 – Major: Within 2 hours (business hours, weekdays) > Level 3 – Medium: Within 8 hours (business hours, weekdays)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Servicely offers Premium Availability and Support, ensuring an impressive uptime of 99.98%, complemented by Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets of 2 hours each. Priority 1 incidents receive swift attention, with a response time of within 1 hour, 24x7, including weekends. Additionally, to enhance the customer experience further, Servicely provides each customer with an Engagement Manager, ensuring seamless communication and efficient resolution of any queries or concerns. This comprehensive support package underscores our commitment to delivering exceptional service and support to our valued customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Servicely offers a comprehensive suite of onboarding services, starting with a predefined set of JumpStart implementation services covering IT Service Management (ITSM), HR Case Management, and Facilities Management. Tailored implementation services are then crafted to align with the specific requirements of each customer. Our training portfolio includes instructional sessions for platform Administrators and End-users across various roles, including but not limited to Service Managers and CMDB Administrators. Additionally, Train the Trainer sessions are integrated into the implementation project, ensuring knowledge transfer and expertise sustainability within your organization.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Throughout the entire contract term, the customer maintains access to all data and has the capability to extract it as needed for business intelligence or archival purposes at any time. Furthermore, customers are reminded to extract data before the service agreement concludes.
• End-of-contract process: The service is provided until the end of the agreed-upon term period as stipulated in the contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The onboarding documentation includes design assets that outline the desired configurations, integration flows, process flows, and business logic as specified by the customers. In contrast, offboarding documentation includes, among other elements, confirmation of service non-renewal and verification of customer data deletion.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface on the laptop/PC closely resembles the mobile experience in functionality and user experience. Servicely platform supports any compatible mobile device (iOS, Android) due to its the 'responsive' capability of its web user interface, which naturally adapts to screen size. Even complex forms will display correctly on mobile screens, though they can be simplified for an optimal mobile experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Servicely's web-based user interface prioritises user experience, offering intuitive navigation, configuration, and consistency. Users can personalise their experience and access data seamlessly across devices. The interface prioritises accessibility, with features like keyboard navigation and screen reader support. Its responsiveness ensures a consistent experience on desktop and mobile devices alike. Servicely's interface integrates seamlessly with other tools and systems, enhancing workflow efficiency. Overall, Servicely's user interface optimises usability, productivity, and accessibility, making it a preferred choice for businesses seeking a streamlined and intuitive service management platform.
• Accessibility standards: None or don’t know
• Description of accessibility: While Servicely's user interface is not currently accredited to comply with WCAG standard in full, it is actively utilized by public sector organisations. We acknowledge the importance of accessibility and are diligently addressing accessibility needs to ensure a quality user experience for all users, including those with disabilities who require it. Our commitment to improving accessibility aligns with our values of inclusivity and user-centric design, as we strive to make our platform accessible to everyone, regardless of their abilities.
• Accessibility testing: Servicely's R&D team actively utilises the WCAG testing framework to identify and understand any existing limitations within our platform's accessibility features. By integrating WCAG testing into our development cycles, we are able to pinpoint areas that may pose challenges for users with disabilities and proactively address them.
• API: Yes
• What users can and can't do using the API: Servicely provides a comprehensive JSON REST API to facilitate integration and automation with external systems. > Access to the all standard database tables. > Access to newly custom tables.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Servicely is fundamentally a low-code/no-code development platform, empowering customers to extensively configure and enhance the platform with minimal effort compared to other solutions. This includes, but is not limited to, tasks such as adding custom fields to existing forms, redesigning or creating new forms, and developing entirely new workflow applications. With Servicely's intuitive interface and flexible architecture, customers can swiftly adapt and innovate, ensuring their business processes evolve seamlessly to meet changing needs.

Scaling

• Independence of resources: Servicely employs a single-tenant architecture, ensuring optimal cloud benefits while safeguarding performance, configurability, and data privacy for each customer. This approach guarantees uninterrupted service despite varying demands, as each user operates within their dedicated environment, shielded from the impact of others' activities on the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Servicely platform is available 99.98% of the time during each month except for: (a) planned maintenance downtime (for which Servicely will give Customer 2 weeks advanced notice and carry out during non-core business hours of Customer as much as practicable); and (b) downtime caused by circumstances beyond their reasonable control.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Servicely

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: End-users have the capability to export data from any lists of records in its entirety, affording them the flexibility to select the necessary fields for export, thus ensuring their comfort and convenience. // Administrators possess access to a robust feature set for data import and transformation, enabling them to import data from spreadsheets, LDAP, or other integrated sources.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Excel format
  • PDF format
• Data import formats:
  • CSV
  • Other
• Other data import formats: MS Excel format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Servicely platform is available 99.98% of the time during each month except for: (a) planned maintenance downtime (for which Servicely will give Customer 2 weeks advanced notice and carry out during non-core business hours of Customer as much as practicable); and (b) downtime caused by circumstances beyond their reasonable control.
• Approach to resilience: Servicely prioritizes resilience through a multi-faceted approach, including robust data redundancy, real-time monitoring, automated failover systems, and continuous testing to ensure rapid recovery and minimal disruption in the event of unforeseen incidents or failures.
• Outage reporting: Customers are promptly notified of platform outages via email to ensure transparency and keep them informed of any disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Servicely users utilise role-based access control, user groups, and access policies to restrict access in management interfaces and support channels. Administrators define roles with specific permissions, assign users to groups with varying access levels, and configure policies based on factors like time and location. Additionally, authentication methods such as multi-factor authentication enhance security, while audit trails allow tracking of user activity. These measures collectively ensure that only authorised individuals can access certain features or data within the platform, maintaining the security and integrity of Servicely environments.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: Servicely leverages many of the compliance and governance protocols that AWS provides. Servicely is compliant to SOC 2 because the auditing procedure ensures, that as a service provider, customer's data is securely managed in order to protect the interests of the organisation, its employees and the privacy of citizens (as appropriate). Servicely has a dedicated DPO, and personnel with specific roles in the event that a process, such as the Data Breach Procedure, is actioned.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Servicely possesses a formally documented change management process utilising an internal Servicely instance to monitor change requests and approvals. All alterations to production environments are required to undergo the change management process. Change requests are obliged to incorporate the change procedure, risk assessment, and back-out plans. The Change Advisory Board (CAB) undertakes the review and approval of change requests. All assets are documented and monitored through Configuration Management Database (CMDB).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Servicely employs continuous monitoring and prioritization of vulnerabilities, swiftly deploying patches through a rigorous patch management process. Automated remediation aids in efficient deployment, while collaboration with customers ensures understanding and adherence to best practices. This comprehensive approach aims to proactively identify and address vulnerabilities, minimizing the risk of security breaches and safeguarding customer instances and assets.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Servicely strategically selected to host its service on AWS due to its adherence to the highest industry standards for proactive and protective monitoring across all instances and deployed data centres. Furthermore, any availability issues will be promptly detected, notified through the Servicely platform, and resolved within the specified SLA.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Servicely proactively monitors customer instances, employing automated systems to swiftly identify and categorise incidents based on severity. Efficient escalation procedures ensure prompt resolution, while transparent communication keeps customers informed throughout the process. Continuous evaluation of Incident Management processes drives ongoing improvement, aiming to minimise downtime and optimise service delivery for enhanced customer satisfaction.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A fully functional environment for Proof-of-Concept purposes is provided to prospects for a pre-agreed time for the purposes of evaluation and platform selection. Servicely provides assistance with configuring advanced use cases; otherwise, the environment is ready for testing straight after provisioning.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.