PAYGATE SOLUTIONS LIMITED

Paygate

Paygate provides Bacs Approved Software and Bureau services for secure submission of Direct Credits and Direct Debits. The platform also supports Faster Payments, Direct Debit management, Confirmation of Payee, and KYC account validation and verification services. Workflow automation, API connectivity and validation improve security, reduce risk, and deliver process efficiency.

Features

• Bacs Approved Payment Software
• Bacs Approved Bureau Services
• Direct Debit Management
• Faster Payments
• KYC and Data Validation services
• Confirmation of Payee
• Multi-bank connectivity for Bacs submissions
• Secure integration with back-office systems
• Automated Workflows for all areas of the solution
• Application Programming Interfaces

Benefits

• Secure, compliant processing of all Bacs payment files
• Support high volumes of Direct Debits and Direct Credits
• Optional use of Paygate's Bacs Approved Bureau
• Reduced risk of fraud through integrated verification and COP checks
• Improved accuracy of bank data prior to payment initiation
• Ensures only authorised personnel can access or approve payment data
• Enforces consistent processes across finance teams
• Clear visibility of payment activity and audit trails
• Supports Faster Payments
• Supports Direct Debit Management

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hester@paygate.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

234004327073845

Contact

Chris Hester
01865 632671
chris.hester@paygate.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: We publish our maintenance windows online and customers can subscribe to receive notifications.
• System requirements:
  • Latest Websigner smartcard middleware from sponsoring bank required
  • Compatible smartcard reader required for Bacs signing
  • HSM certificate required where hardware security module signing used

User support

• Email or online ticketing support: Yes
• Support response times: Paygate’s Service Level Agreements are defined across three priority levels with clear response and resolution targets, within Bacs operating hours. Priority 1 issues receive a response within 1 business hour and are resolved within 4 business hours with continuous effort applied. Priority 2 issues receive a response within 12 business hours and are resolved within 7 business days. Priority 3 issues receive a response within 24 business hours and are resolved in the next applicable software release.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: The web chat has been designed to align with WCAG 2.2 AA and has been reviewed internally by our engineering team against accessibility best practice. We have not yet carried out formal usability testing with external assistive technology users. However, testing has included keyboard-only navigation checks, screen reader behaviour checks and the use of automated accessibility testing tools. We recognise the value of direct user testing and will incorporate this into ongoing service improvement where required.
• Onsite support: Yes, at extra cost
• Support levels: We provide structured support levels to meet differing customer operational needs.; ; Standard Support is provided as part of the core service at no additional cost. This includes access to our UK-based Service Desk during business hours, incident and problem management, service requests, configuration guidance and operational support. Issues are logged, prioritised and managed in line with defined response targets.; ; A named Technical Account Manager is provided as standard for customers. This role provides proactive service oversight, regular service reviews, escalation management, roadmap alignment and technical guidance tailored to the customer’s operating model and regulatory environment.; ; Enhanced Support is available as an optional additional service for customers with higher operational dependency or extended support requirements. This can include extended hours support, accelerated response targets and increased engagement with senior engineering resources.; ; Support pricing is transparent and confirmed within the commercial proposal. Standard Support and Technical Account Manager provision are included within the base service cost. Any optional Enhanced Support services are included in the G-Cloud pricing document.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide structured onboarding to help users start using the service quickly and confidently. Each customer is assigned a named implementation contact who supports environment setup, configuration, security alignment and validation of operational processes. Guided onboarding sessions are delivered remotely as standard and cover system use, user management, workflows and controls. Onsite training and workshops can be provided by agreement where required. Users are provided with clear user documentation and configuration guidance to support both operational and technical teams. For API integrations, we provide technical onboarding support, access to a test environment and guidance to validate integrations before go live. Delivery is supported by established professional services frameworks and structured project management practices to ensure consistency and control. Following implementation, customers receive ongoing support from the Service Desk and their named Technical Account Manager, ensuring continuity from onboarding into business as usual operation and supporting long term successful use of the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can extract their data at any time, including at contract end.; ; Data can be exported directly from the service using standard reporting and export functionality, including submission history, operational reports, audit logs and configuration data. Exports are provided in commonly used formats such as CSV and structured report files. Where the service is accessed via API, customers can also extract data programmatically using the same interfaces.; ; On request, Paygate will support customers with a managed data extract to meet specific exit requirements, including confirming data scope and validating completeness.; ; Customers retain ownership of their data at all times and there is no technical lock in.; ; Once data extraction has been completed and confirmed by the customer, Paygate will securely delete customer data in accordance with contractual terms and applicable data retention requirements. Written confirmation of deletion can be provided where required.
• End-of-contract process: At contract end, customers can continue to access the service until the agreed end date and extract their data at any time using standard export and reporting features.; ; As part of the standard contract price, Paygate will support a straightforward exit process. This includes providing access to all customer data, responding to reasonable queries about data structure and confirming completion of secure data deletion in line with contractual terms and applicable retention requirements.; ; Customers remain the owners of their data at all times and there is no technical lock in.; ; Where customers require additional support beyond the standard exit process, this may be provided as an optional professional service. This could include bespoke data extracts, tailored formats, extended access periods, additional technical workshops or increased engineering involvement to support migration to another supplier. Any such activity would be agreed in advance and priced transparently.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A web-based user interface with the option of a full API suite for Bacs submission, Bureau submission and Data Validation.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users can integrate their own applications with Paygate’s Bacs and Data Validation engines through a full API suite.; ; The API enables users to create submissions, validate data, manage payments, apply approvals and digital signing, submit to Bacs and retrieve reports. This supports end to end automation of payment processing within existing systems.; ; API access is provided within a dedicated customer environment created during onboarding. Users authenticate using claims-based security with oAuth2 and OpenID Connect.; ; A test environment is provided to configure and validate integration before go live.; ; Users can make operational changes through the API. Changes to security configuration, core environment settings and scheme-level controls are restricted and managed by Paygate. Where customers have specific requirements, bespoke API extensions can be designed and delivered by Paygate subject to feasibility and governance.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise key aspects of the service to align with their operational processes and governance requirements.; ; The solution includes a configurable home dashboard. A default dashboard is provided, and users can create bespoke dashboards using a range of widgets to report on different areas of the system.; ; Additional configuration includes user roles and permissions, approval workflows, reporting outputs, file formats, notification settings and integration methods such as API and SFTP. This allows the service to reflect internal controls and technical architecture.; ; Authorised customer administrators manage most customisation within the platform. More advanced configuration is supported by Paygate engineers during onboarding and through controlled change where required.

Scaling

• Independence of resources: The underlying infrastructure is significantly over-provisioned and monitored. Our use of micro-services allows us to monitor and auto-scale resources as traffic increases.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides operational and service metrics including platform availability, submission success rates, file processing volumes, error and rejection rates, user activity, workflow actions, automated Bacs A Report management through workflows or API, and audit events. Clients can access reporting within the platform, with additional management information available on request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Reports can be extracted as xml, csv and pdf.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: API
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data can be uploaded via our User Interface, using our Agent application, with SFTP, or via API.; The User Interface operates TLS 1.3 over https.; Our Agent uses 256bit AES encryption.; Our SFTP servers use Cerberus SSH2 SFTP.; The services within our APIs are controlled by claims-based authorisation using oAuth2 and OpenID Connect.; We support PGP Encryption.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a guaranteed 99.5% uptime availability. The total availability of the Software is calculated as one hundred percent (100%) of the time, less the time that the Software is Unavailable. If Software availability falls below the Uptime Service Level in a calendar month, service credits are provided for that calendar month, subject to terms and conditions.
• Approach to resilience: Available on request.
• Outage reporting: We publish our system status and customers receive automated update notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We adhere to our Access Control Policy covering physical and electronic access to company IT resources. The policy establishes principles and provisions by which the identity and access privileges are managed. We include Identity & Authentication, Account Management (individual, system, application, guest, emergency, and temporary), Physical Access, Access Management Teams, Employee & Hosted Customer Access, Auditing, User Awareness, Relationship, Reporting Concerns, Compliance, and Disciplinary Process.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We adhere to our Information Security Policy and Information Security Management Process. Legal and other requirements identified as applicable are listed in our Legal Register and Other Requirements Register. Compliance is reviewed at least annually, and audits are recorded. Legal requirements and compliance assessments are reviewed at management reviews. The Senior Leadership Team, led by the Chief Executive Office, is responsible for making strategic and operational decisions in line with the Board’s strategy.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Cyber security is comprehensively integrated throughout change management, design processes, and service and product development to ensure robust security and compliance. We implement a structured System Change Control Procedure that governs changes specifically to our products, ensuring all modifications are rigorously controlled and reviewed. This procedure includes multiple levels of approval and enforces security controls to mitigate risks associated with changes.; We implement a robust security framework that ensures baseline system security configuration standards and hardening procedures are in place across operating systems, databases, applications, and devices to facilitate consistent application of security requirements.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We collect security analytics and threat Intelligence and consolidate our security status, issues, and actions. Newly arising critical patches are applied as required following risk assessment. High profile vulnerabilities are analysed as soon as we are notified or become aware. We patch high-profile vulnerabilities as soon as possible using hot fixes.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We combine cloud and network detection technologies with human expertise to perform threat hunting, monitoring, and response with real-time alerting. In all cases we continually monitor for vulnerabilities. We factor out or upgrade obsolescent components.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We adhere to a formal Significant Incident Management Procedure and Incident Response Policy that establishes the requirements for the data security incident response process and defines the communication and response procedures in the event of a data security incident. The overarching consideration is that all regulatory requirements and institutional policies are met.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Limited
• ISO/IEC 27001 accreditation date: Tuesday 7 October 2025
• What the ISO/IEC 27001 doesn’t cover: Any activities, systems or services that fall outside the certified scope of Development, Design, Support and Consultancy of a Software Application for Payment and Associated Services in the UK are not covered by the ISO/IEC 27001 certification. This includes non-UK operations, third-party services not under Paygate operational control, and any corporate functions or systems that are not used in the delivery or support of the certified services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 13998cb1-644d-446d-946b-e1fbceab94d4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6d64a093-a4b5-4f49-8b97-bc19827846f2
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hester@paygate.uk. Tell them what format you need. It will help if you say what assistive technology you use.