SOFTCAT PLC

Alteryx

Alteryx unifies disconnected data and drives business outcomes. Teams are empowered with intuitive, AI-powered data analytics, code-free analytics automation, generative AI, and flexible workflows to get data AI-ready and deliver insights. From prep to prediction, Alteryx simplifies every step. Trusted, governed, enterprise-ready across cloud, hybrid, on-prem.

Features

• Code-free, drag&drop workflow platform rapidly augments data processing.
• Manual, repetitive processes replaced with slick, transparent, and repeatable workflows.
• Easily prep, blend, and analyse all data using repeatable workflows.
• Deploy and share analytics at scale for rapid deeper insights.
• Users can connect and cleanse data from all sources
• Link data warehouses, cloud applications, spreadsheets, and other sources.
• Easily join this data together, then perform analytics.
• Predictive, statistical, and spatial analytics are all supported.
• One intuitive user interface, without writing any code.
• Available as cloud-hosted software or Software-as-a-Service.

Benefits

• AI-infused simplified data prep & analytics
• Code-free workflows and natural language interfaces.
• Easy integrations with Databricks, GoogleCloud, Snowflake, AWS, Salesforce and more.
• Protect your data and reduce risk.
• Connect to all your data, AI models and applications.
• Enterprise-grade connectivity, security and governance.
• Ease of use and efficiency - no code required.

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

238002083853177

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Some Alteryx software components require an installation on desktop machines. ; Minimum: 64-bit Microsoft Windows 10 ; MacOS virtual machine installation required ; 4 core minimum chip/CPU required ; 2.5Ghz or faster processor ; 8GB RAM minimum ; 500Gb to 1TB minimum disk size ; ARM chips are currently unsupported ; Windows Server 2016 64 bit or later ; Embedded and managed MongoDB or MS SQL
• System requirements: As per constraints

User support

• Email or online ticketing support: Yes
• Support response times: Within 8 Business hours between the hours of 8am and 5pm GMT/BST. Improved SLA's are available at an extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Alteryx provides several support levels to meet customer needs.; ; Standard Support is included with all subscriptions and provides access to the Alteryx Support Portal, knowledge base articles, documentation, and digital ticket-based support during business hours.; ; Customers can optionally purchase Enhanced Support through Success Bundles, including Standard Plus, Premier, and Premier Plus tiers. These tiers provide increased response targets, 24×7 coverage for Severity 1 issues, and an expanded set of services such as advisory sessions, enablement resources, and dedicated success planning.; ; Support level pricing varies depending on subscription size and the selected Success Bundle. Standard Support is included at no additional cost, while Standard Plus, Premier, and Premier Plus are paid upgrades.; ; For enhanced customer engagement, higher-tier bundles may include access to a Customer Success Manager who provides adoption guidance and success planning.; ; Alteryx Support itself does not assign a dedicated technical account manager or cloud support engineer, but customers can access specialised technical experts through Professional Services or via escalations within Support as needed.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Alteryx provides a comprehensive onboarding experience to help users quickly begin using the service. All customers have access to extensive online documentation, step-by-step guides, product tutorials, and an integrated help platform covering core functionality, setup, and best practices.; ; Users can access the Alteryx Community, which offers self-service learning paths, discussion forums, knowledge articles, and downloadable starter workflows. The Alteryx Academy provides free interactive learning, including guided lessons, practice exercises, and introductory courses to build user capability from day one.; ; The MyAlteryx portal enables users to manage licences, raise support cases, and access resources required during onboarding.; ; Customers who purchase a Success Bundle benefit from additional onboarding support such as enablement sessions, value-planning workshops, and guidance from a Customer Success Manager. These services help organisations accelerate adoption and configure the service in line with business needs.; ; Optional paid training and Professional Services are also available for organisations requiring tailored setup, workflow development assistance, or hands-on technical enablement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video tutorials; interactive learning paths; knowledge base articles
• End-of-contract data extraction: Users can extract their data at any time during the contract using built-in export capabilities, APIs, or workflow outputs within the Alteryx platform. Customers may download workflows, analytic assets, schedules, configuration files, and data outputs directly through the interface.; ; For Alteryx Analytics Cloud, users can export datasets, results, and workflow assets in standard formats such as CSV, JSON, or other supported connections. For Alteryx Server, workflows, macros, schedules, and results can be exported from the Gallery or through the Admin interface.; ; Alteryx does not restrict data extraction, and customers retain full ownership of their data. After contract termination, data is retained for a limited period in accordance with Alteryx retention policies, after which it is securely removed.
• End-of-contract process: At the end of the contract, customers retain the ability to export their data, workflows, and assets before service termination. Alteryx will notify customers ahead of contract expiry so that any required data extraction can be completed.; ; Once the contract expires and the service is deactivated, user access to the platform is removed. Any customer data remaining in the service is retained only for a short period in line with Alteryx data retention policies and is then securely deleted.; ; Customers may renew their contract or transition to a different subscription tier with no service disruption. Offboarding assistance, including guidance on data extraction and account closure, is available through Support and Customer Success for customers with applicable success bundles. No additional cost is charged unless professional services are requested.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service provides a secure, browser-based interface that allows users to access Alteryx Analytics Cloud, manage workflows, configure settings, administer users, and monitor system activity. The interface includes dashboards, workflow editors, job monitoring pages, and licence and usage management tools. Access is role-based and authenticated through standard login methods or SSO.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Alteryx conducts accessibility testing across its web-based service interfaces in alignment with WCAG 2.2 AA guidelines. Testing includes the use of automated accessibility scanning tools, manual keyboard-only navigation checks, colour-contrast verification, and screen-reader compatibility evaluations using tools such as NVDA and VoiceOver.; ; While Alteryx does not run formal user panels with assistive technology users, the product accessibility review process incorporates findings from internal audits, industry accessibility best practices, and design reviews performed by our internal Accessibility Team. Feedback from customers using assistive technologies is also incorporated into ongoing accessibility improvements.
• API: Yes
• What users can and can't do using the API: Alteryx provides APIs that allow users to automate administrative tasks, integrate workflows with external systems, and programmatically manage platform resources. Users can authenticate, submit jobs, retrieve results, manage users and schedules, query system metadata, and interact with workflows and assets through supported API endpoints.; ; Users cannot modify core platform behaviour, access underlying infrastructure, or bypass role-based security controls. API access is governed by user permissions, so users can only perform actions that their assigned role allows.; ; API usage is limited to published and documented endpoints, and customers cannot introduce custom server-side code or extend the API beyond supported functions. Rate limits and authentication requirements also apply to ensure secure and reliable operation.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise the service by creating and modifying analytic workflows, macros, and analytic apps to meet their business requirements. They can configure user permissions, schedules, data connections, and environment settings relevant to their organisation.; ; Via APIs and connectors, users can integrate Alteryx with third-party systems, automate analytic processes, and extend capabilities with custom Python or R code within workflows.; ; Customisation is limited to user-level configuration and workflow logic; the core platform, security model, and infrastructure cannot be altered. Customisations can be performed by authorised users with the appropriate permissions, including analysts, administrators, and integration teams.; ; Users can also customise the theme of the service to match custom branding guidelines.

Scaling

• Independence of resources: Alteryx ensures users are not impacted by the demand other users place on the service through workload isolation and resource management. In Alteryx Analytics Cloud, each job runs in an isolated, scalable execution environment that automatically provisions compute capacity as required. This prevents workloads from competing for resources.; ; For Alteryx Server, administrators can configure job prioritisation, worker nodes and scheduling controls to balance workloads. Across all deployments, concurrency controls and platform monitoring ensure no single user can consume excessive resources, protecting performance for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Alteryx provides application-level metrics such as workflow run history, job performance statistics, success and failure rates, queue activity, and server resource utilisation indicators. Administrators can monitor user activity, schedule execution, asset usage, and Gallery performance. For cloud services, usage dashboards provide visibility into job runs, asset consumption, and platform health. Metrics support auditability, optimisation of workloads, and operational oversight.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Alteryx

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Alteryx does not store customer data within the platform. Data is processed at runtime and outputs are written to locations controlled by the customer. Users export their data by writing results to supported output formats or connected systems using workflows. Outputs can be written to files, databases, cloud storage, APIs, or third-party applications through native connectors.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON, XML, Parquet, XLSX, Database Tables, Cloud Storage Objects
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON, XML, Parquet, XLSX, Database Tables, Cloud Storage Objects

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For an on-premise deployment of Alteryx Server, the availability is at the users discretion based on the technical architecture (i.e. single node vs HA deployments).; ; Alteryx Analytics Cloud has an availability in line with that of the underlying cloud provider (AWS) at 99.5%.
• Approach to resilience: Alteryx cloud services are designed with a strong focus on resilience, redundancy, and high availability. Our cloud-hosted platforms are deployed across geographically diverse data centres, each with independent power, networking, and physical security controls. As part of our commitment to resilience, critical system components are replicated across availability zones, enabling continued operation in the event of localised failure. Automated failover mechanisms ensure service continuity, and load balancing is used to distribute demand and maintain performance.; ; Data durability is maintained through regular, encrypted backups and multi-region replication of key service components. Our infrastructure is continually monitored, with proactive alerting and response processes managed by dedicated operations and security teams. We design and test disaster recovery procedures regularly, ensuring recoverability and alignment with the NCSC Cloud Security Principle 2.; ; More detailed architectural and data-centre information is available to government buyers on request under appropriate NDA.
• Outage reporting: Alteryx provides transparent and timely reporting of service availability. We maintain a publicly accessible status dashboard that communicates real-time system health, scheduled maintenance, and incident updates. During an outage, the dashboard is updated throughout the incident lifecycle, including initial detection, impact assessment, mitigation steps, and resolution confirmation.; ; https://status.alteryxcloud.com; ; Customers can subscribe to receive automated notifications via email for incident alerts, maintenance events, and post-incident summaries. Additionally, Alteryx offers API-accessible status information for organisations that wish to integrate outage data with internal monitoring or service-management tooling.; ; Our operations and engineering teams continuously monitor platform telemetry and receive alerts through our internal incident-response systems. Any material outages trigger our documented incident-management process, including escalation, customer communication, and post-incident review to improve future resilience.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to administrative interfaces is restricted using role-based access control (RBAC), enforced MFA, and least-privilege permissions. Only authorised personnel with approved business need can access management systems and support tooling. Access requests follow formal approval workflows and are logged, monitored, and regularly reviewed. Support channels operate within secure environments, and engineers access customer environments only when explicitly permitted and subject to strong authentication and session logging.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: A comprehensive data security framework that is compliant with major security standards — SOC 2 Type II, ISO 27001. Certification is made available on Alteryx’s Trust; website located at www.alteryx.com/trust.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software components of Alteryx are developed in line with our Software Development Lifecycle (SDLC) policy. Alteryx uses a risk-based approach when applying SDLC methodology, which may include performing security architecture reviews, automated security scans, and external penetration testing. Alteryx performs periodic security code reviews and scans source code as well as packaged software to monitor against malicious threats. Alteryx follows industry-standard security practices to identify and resolve vulnerabilities before and after product release to provide reliable, secure products. Vulnerabilities go through evaluation, rating, prioritization. Updates released to address vulnerabilities in supported versions, cumulative fixes incorporated in major and minor releases
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Alteryx has a comprehensive vulnerability management program that manages any reported or suspected vulnerability across its lifecycle, with defined processes that cover identification, assessment, prioritization, remediation, verification, and reporting. ; Alteryx follows industry-standard security practices to identify and resolve; vulnerabilities both before and after product release to provide reliable and; secure products. Vulnerabilities go through evaluation, rating, and prioritization. Updates are released to address vulnerabilities in supported versions, with cumulative fixes incorporated in major and minor releases
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Alteryx’s protective monitoring uses centralized log analysis, machine-learning threat detection, and endpoint monitoring to identify suspicious activity or potential compromise. When indicators arise, alerts are escalated to Security Operations, which investigates, triages, and initiates actions defined in the Cybersecurity Incident Response Plan, including remediation and documentation of lessons learned ; ; Continuous monitoring ensures potential violations are promptly addressed, and the CIRP is regularly tested to maintain readiness. Our processes emphasize rapid detection and fast responsiveness across all incident-handling activities.
• Incident management type: Supplier-defined controls
• Incident management approach: The Cybersecurity Incident Response Plan (CIRP) establishes the actions and procedures that help the SOC team prepare for and respond to security incidents. The plan includes how to initiate responsive action, remediate adverse consequences, document lessons learned; and continuously improve incident response processes. The CIRP is regularly tested using planned reviews, live simulations, and periodic training. ; ; We recognize our employees’ role in our security posture and serving as first line of defense against threats. We foster a robust security culture through comprehensive, targeted role-based training, responsible information handling practices, empowering individuals to effectively identify, report, and respond to security risks.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • Alteryx can connect to any network using native connector tooling
  • N3

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free trial of Alteryx is a 30 day trial. Users gain access to Alteryx Analytics Cloud where they can use all features of Designer Cloud, Auto Insights, Plans, App builder, as well as download Alteryx Designer Desktop for testing.
• Link to free trial: https://www.alteryx.com/designer-cloud/free-trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.