SOFTCAT PLC

Fivetran Data Pipelines

Fivetran provides fully managed, automated data pipelines that extract, load, and synchronize data from diverse sources into cloud warehouses. It handles schema changes, scaling, and maintenance so teams can focus on analytics rather than infrastructure.

Features

• Automated schema migration– adjusts to source changes without downtime.
• Fully managed connectors– hundreds of prebuilt, maintenance-free data sources.
• Incremental syncs– moves only changed data for efficiency.
• High reliability– built-in monitoring, retries, and fault tolerance.
• Transformations– supports SQL and dbt-powered in-warehouse transformations.
• Centralized logging– unified visibility into pipeline operations.
• Secure data transfer– encryption, least-privilege, and compliance controls.
• Scalable pipelines– automatically handles growing data volumes.
• Destination flexibility– supports major cloud warehouses and lakes.
• Metadata management– tracks lineage and sync details for governance.

Benefits

• Reduces engineering workload– no pipeline maintenance required.
• Accelerates analytics– faster access to business-ready data.
• Improves data reliability– consistent, automated sync accuracy.
• Ensures data freshness– near-real-time updates without manual effort.
• Supports rapid scaling – grows seamlessly with data demands.
• Enhances security posture– strong controls and certified compliance.
• Lowers total cost– eliminates custom ETL development and upkeep.
• Shortens time to value– quicker setup, faster insights.
• Boosts decision-making– unified, trustable data in warehouses.
• Enables modern stack adoption– integrates easily with leading analytics tools.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

238364113738226

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
  • Navigational Database Management Systems
  • Fixed Record Database Management Systems
  • Object-Oriented Database Management Systems
  • Multivalue Database Management Systems
  • Non-Schematic Database Management Systems
  • Document-Oriented Database Systems
  • Key-Accessible Database Systems
  • Graph Database Management Systems
  • In-Memory Shared Data Managers
  • Data Lake Management Systems

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Only one constraint. There is no on-premise install option. Architecture options included fully managed SaaS or Hybrid deployment
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Response times vary based on the level of subscription:; 1. Standard; 2. Enterprise; 3. Business Critical
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Fivetran offers several tiers of support designed to match customers’ scale and urgency needs:; ; Standard Support; Included with most plans, this provides access to the Fivetran Support Portal, documentation, and community resources. Response times are business-hours only and best suited for non-urgent issues.; ; Enterprise Support; Adds faster response times, priority case handling, and extended support hours. Customers also gain access to more proactive guidance from support engineers.; ; Business Critical Support; The highest tier, offering 24/7 global support, the fastest response SLAs, priority escalation, and a designated Technical Account Manager (TAM). This level is designed for organizations with mission-critical data pipelines that require guaranteed reliability and hands-on guidance.; ; Across all tiers, Fivetran focuses on quick issue resolution, transparent communication, and maintaining high connector uptime
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fivetran helps users get started quickly through an intuitive UI, guided setup flows, and clear documentation. Users can select from hundreds of managed connectors, authenticate sources, configure syncs, and load data into a destination with minimal effort. Automated schema detection, continuous syncs, and built-in monitoring reduce manual pipeline management. Starter templates, dbt Core integration, and solution playbooks further accelerate onboarding and best-practice adoption.; ; Users also benefit from in-app setup checks, a rich knowledge base, and responsive customer support to troubleshoot issues and optimize performance.; ; For teams needing deeper guidance, Fivetran offers optional paid Professional Services, including hands-on implementation support, deployment planning, connector configuration, and best-practice data architecture assistance.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Fivetran does not store data on any of it's Infrastructure. Fivetran is a Data Movement platform moving data to a destinaton of chhoice. The data will be availble to customers at that destination if the customer chooses to end the contract.; ; In addition, all platform information such as Meta Data, Fivetran logs etc are available via the free to use Fivetran Platform Connector. This ensure meta data and logs are also availble at the destinatin if the customer chooses to end the contract
• End-of-contract process: There are no additonal costs or exit costs at the end of a contract
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is easy to access and designed to guide users through every step of joining or leaving a Fivetran environment. Resources are centralized in a clear, searchable documentation portal, allowing users to quickly find setup instructions, account requirements, security steps, and role expectations. New users can follow structured guides, checklists, and tutorials that walk them through account creation, connector setup, permissions, and best practices.; ; Offboarding materials are equally accessible, outlining how to remove access, transfer ownership, deactivate connectors, and ensure data security. Documentation includes step-by-step instructions, screenshots, and links to related resources. All materials are available online, updated regularly, and accessible to anyone with the appropriate workspace permissions

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Fivetran UI is a clean, intuitive web interface for managing data pipelines. It lets users configure connectors, monitor sync health, view logs, track usage, and manage destinations and transformations. The design focuses on simplicity—showing clear system statuses, actionable alerts, and guided setup flows. It’s optimized for desktop use, offering fast navigation and transparency into every pipeline step.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can create, configure, and monitor data pipelines. They can set up connectors, adjust sync schedules, review schema changes, apply basic transformations, manage destinations, view logs, track historical sync performance, and receive alerts.; ; Users cannot directly edit raw connector code, customize extraction logic beyond available configuration options, or manipulate data inside the Fivetran-managed pipelines outside of supported transformations. They also cannot run arbitrary SQL on source systems, alter how Fivetran’s automated schema evolution works at the code level, or manage infrastructure components used by Fivetran.
• Accessibility testing: None or don't know
• API: Yes
• What users can and can't do using the API: Using the Fivetran REST API, users can programmatically manage connectors, destinations, users, groups, and metadata. They can create and modify connectors, trigger or cancel syncs, fetch logs, review schemas, manage connector alerts, and automate onboarding or infrastructure workflows. The API also supports managing destinations, retrieving usage and billing data, rotating API keys, and integrating Fivetran operations into CI/CD or orchestration tools.; ; However, users cannot use the REST API to change Fivetran’s underlying extraction logic, run arbitrary queries on source systems, modify data mid-pipeline, or override automated schema evolution beyond available configuration options. The API does not allow building custom connectors, altering Fivetran-managed warehouse schemas outside supported parameters, or accessing Fivetran’s internal infrastructure. It also cannot execute arbitrary code, perform full ETL transformations, or replace tools like dbt.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customize Fivetran in several ways to match their data and governance needs. They can configure connectors by selecting tables, filtering columns, adjusting sync frequency, and defining historical sync behavior. Destination settings allow customization of schemas, naming conventions, permissions, and warehouse performance options.; ; Fivetran also supports custom data models through Transformations (SQL-based), dbt Core integration, and modular modeling capabilities. For more advanced control, users can build Custom Connectors using Fivetran’s REST API or function-based ingestion.; ; Role-based access control (RBAC) lets teams customize user permissions, while logs, alerts, and usage dashboards offer configurable monitoring. Webhooks and APIs enable deeper automation and orchestration tailored to specific workflows.

Scaling

• Independence of resources: Fivetran is a fully managed SaaS application. The solution uses Kubernetes and will spin up additional resources automatically when there is heavy demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Fivetran has a free to use Fivetran Platform Connector that can be used to sync all usage information to your destination of choice. More details on our Fivetran Platform Connector is available https://fivetran.com/docs/logs/fivetran-platform#fivetranplatformconnector
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Fivetran

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Fivetran protects customer data through a defense-in-depth security model that prioritizes encryption, isolation, and controlled access. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Customer data is processed in secure, isolated environments, and Fivetran never stores raw source data longer than necessary to complete a sync.; ; Access to systems is restricted using zero-trust principles, MFA, least-privilege roles, and rigorous auditing. Fivetran undergoes regular SOC 2 Type II, ISO 27001, and GDPR compliance evaluations, and supports features such as private networking, SSH tunneling, IP allowlists, and Business Critical plans that provide single-tenant processing and optional customer-managed keys.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Fivetran does not store data on any of it's Infrastructure. Users can export their data from the Destination where the data is loaded
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Fivetran protects customer data through a defense-in-depth security model that prioritizes encryption, isolation, and controlled access. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). ; Data durability is ensured through redundant, geographically distributed infrastructure, automated failover, and continuous monitoring. Sensitive credentials are stored using secure secrets management, and customers maintain full control over their destinations, where data ultimately resides.; ; Overall, Fivetran’s architecture is built to ensure data confidentiality, integrity, and availability, while minimizing exposure and maintaining strong compliance and operational security
• Data protection within supplier network: Other
• Other protection within supplier network: Customer data is processed in secure, isolated environments, and Fivetran never stores raw source data longer than necessary to complete a sync.; ; Access to systems is restricted using zero-trust principles, MFA, least-privilege roles, and rigorous auditing. Fivetran undergoes regular SOC 2 Type II, ISO 27001, and GDPR compliance evaluations, and supports features such as private networking, SSH tunneling, IP allowlists, and Business Critical plans that provide single-tenant processing and optional customer-managed keys.

Availability and resilience

• Guaranteed availability: Fivetran has a 99.99% platform availability. We also have a publicly accessible availability status that can be accessed here - https://status.fivetran.com/
• Approach to resilience: Datacentre resilience is managed by the Cloud providers (Azure, AWS & GCP).; ; Fivetran delivers 99.99% platform uptime through a highly resilient, distributed architecture built for fault tolerance and automated recovery. Core services run across multiple availability zones and regions, allowing the platform to withstand infrastructure failures without interrupting customer pipelines. Critical components—including metadata stores, orchestration services, and connector runtimes—are fully redundant and load-balanced.; ; Automated health checks, failover mechanisms, and self-healing infrastructure ensure that degraded components are replaced or rerouted instantly. Connectors maintain state independently, allowing them to resume syncing seamlessly after transient failures. Continuous monitoring and on-call engineering support allow rapid detection and remediation of issues.; ; Fivetran also employs rigorous change management, blue-green deployments, and extensive testing to prevent downtime during updates. Combined with secure, scalable cloud services and robust SLAs, these capabilities enable the platform to sustain extremely high availability and minimize customer impact even during unexpected disruptions.
• Outage reporting: In addition to the Fivetran Status webpage, Fivetran can notify customers about outages and system issues:; ; Email Alerts:; Fivetran sends email notifications for major system outages and general Fivetran user interface outages by default, and you can manage these settings in your dashboard’s Notifications page. System outage notifications (e.g., broader platform outages) are included and enabled by default. You receive them at the email address tied to your Fivetran user account. ; ; Dashboard Alerts:; Within the Fivetran UI, you’ll see alerts for issues like sync failures or broader outages, and depending on your notification preferences, Fivetran will send corresponding emails. ; ; API or Webhook:; Fivetran’s REST API does not natively expose outage or system status events for platform-wide incidents. While the Fivetran API supports webhooks for sync events, there’s no documented built-in API specifically for platform outage notifications. ; ; To receive structured, automated outage alerts (e.g., via Slack, PagerDuty, Teams) many customers integrate their status page with external monitoring/alerting services or subscribe to status page notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: Single Sign On (SSO) and Multi-Factor Authentication (MFA) (through SSO provider)
• Access restrictions in management interfaces and support channels: Fivetran authenticates users through secure, identity-centric access controls. It supports Single Sign-On (SSO) via SAML and OAuth, Multi-Factor Authentication (MFA) (through supported SSO providers), and strong password policies. Role-based access control (RBAC) limits permissions based on user roles. All authentication requests use encrypted connections (TLS) and are logged for audit and monitoring. These controls ensure only authorized users can access the platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Single Sign On (SSO) and Multi-Factor Authentication (MFA) (through SSO provider)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Fivetran follows a comprehensive set of information security policies and processes aligned with industry standards and independently audited frameworks. Its Information Security Management System (ISMS) is structured around ISO 27001, and the company undergoes annual SOC 2 Type II audits covering security, availability, confidentiality, and processing integrity.; ; Fivetran enforces strong access control policies, including MFA, least-privilege roles, SSO, and detailed audit logging. Its secure software development lifecycle includes code reviews, dependency scanning, threat modeling, and regular third-party penetration tests.; ; A robust vulnerability management process ensures continuous scanning, timely patching, and coordinated disclosure. Fivetran also maintains formal incident response, business continuity, and disaster recovery policies, including regional failover and high-availability infrastructure.; ; To protect customer data and meet global regulations, Fivetran adheres to strict privacy and data protection policies aligned with GDPR and CCPA. A structured vendor risk management program evaluates and monitors third-party tools and service providers.; ; Overall, these policies ensure strong governance, operational resilience, and data security across the platform.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Fivetran follows configuration and change management processes aligned with SOC 2 Type II and ISO 27001. It uses version-controlled, standardized configurations and automated, infrastructure-as-code provisioning to ensure consistency. All changes undergo documented review, approval, testing, and staged deployment (e.g., canary or blue–green). Continuous monitoring, detailed audit logs, and rollback capabilities ensure changes are secure, controlled, and compliant.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Fivetran’s vulnerability management program follows SOC 2 Type II and ISO 27001 requirements. It includes continuous automated scanning of infrastructure, applications, and dependencies; prioritized patching with defined remediation timelines; and secure SDLC practices such as code reviews and automated security tests. Fivetran conducts annual third-party penetration tests and maintains a vulnerability disclosure program. All activities are monitored, logged, and audited to ensure timely identification, assessment, and remediation of security risks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Fivetran follows protective monitoring practices aligned with SOC 2 Type II and ISO 27001. These include continuous monitoring of systems, networks, and access activity; centralized log collection; automated alerting for anomalies and security events; and 24/7 operational oversight. Logs are retained, reviewed, and audited to detect threats, unauthorized access, or policy violations. Combined with incident response procedures, these controls ensure timely detection and mitigation of security risks.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Fivetran complies with protective monitoring processes required by SOC 2 Type II and ISO 27001. It continuously monitors infrastructure, applications, and access activity; collects and analyzes centralized logs; and uses automated alerting to detect anomalies or potential security incidents. Monitoring data is reviewed and retained for audit and forensic purposes. These controls support rapid detection, investigation, and response to threats across the platform.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Fivetran’s free trial lets you set up pipelines at no cost, using a credit or usage allowance. Most standard sources and destinations are available, including databases, SaaS apps, and cloud warehouses, so you can test full end-to-end syncing and evaluate pipeline performance before committing.
• Link to free trial: https://fivetran.com/signup

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

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