SOFTCAT PLC

Trend Micro Vision One Enterprise Security Platform

Trend Vision One is an AI-powered enterprise cybersecurity platform that centralises cyber risk exposure management, security operations, and robust layered protection in one console. It provides comprehensive coverage across cybersecurity environments with extensive native third-party and API integration capabilities to maximize existing security investments.

Features

• Cloud Security

Benefits

• Automated, flexible, all in one cloud security

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

241064736211891

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 1. Microsoft O365; 2. Azure, Blob storage, workloads; 3. Azure, Blob storage, workloads; 4. Google workloads and emai
• Cloud deployment model: Hybrid cloud
• Service constraints: N/A
• System requirements: Perating support, cloud or other 3rd party integration.

User support

• Email or online ticketing support: Yes
• Support response times: Severity 1 (Critical): Core products inoperable, critical business impact, no workaround. Response: 30 minutes (Service One Complete/Premium) or 1 hour (Standard). Requires 24/7 commitment and telephone submission.; ; Severity 2 (High): Products severely impaired, significant business impact. Response: 2 hours (Premium) or 4 hours (Standard) during local business hours.; ; Severity 3 (Medium): Functionality impaired but operational, workaround available. Response: 4 hours (Premium) or 1 business day (Standard).; ; Severity 4 (Low): Cosmetic issues, enhancement requests, minimal impact. Response: 1 business day (Premium) or 2 business days (Standard)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: It is available anywhere on the Trend Micro website and also in the dedicated Business Support Portal available to all customers with a valid license.
• Web chat accessibility testing: Unknown.
• Onsite support: Yes
• Support levels: 1. Standard Support Services; - Coverage: 24/7 hours support; - Target Audience: Daily issues and non-critical problems; - Requirement: Valid maintenance contract required; - Service Level: Standard response times for routine technical issues; ; 2. Premium Support Services; - Coverage: Advanced dedicated support program; - Dedicated Customer Service Manager (CSM) assigned as single point of contact; - Priority handling for emergency issues; - Expert assistance to enhance security posture; - Proactive advice and guidance; ; Costs for premium support will depend on the products the customer has purchased.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Complimentary online customer training courses are available for all of our portfolio, as well as chargeable onsite training. Our customer success function is committed to helping customers get the most from Trend Micro solutions. Getting started guides can be found here https://www.trendmicro.com/en_gb/business/europe/get-started-with-trend-micro.html
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data will be automatically deleted one month after the grace period of your license expires. After data is deleted, Cloud App Security does not protect your service any more. All information regarding customer data collection can be found here https://success.trendmicro.com/dcx/s/data-collection-disclosure?language=en_US
• End-of-contract process: Trend Micro will work proactively with the customer to ensure timely renewal is in place to avoid any issues to the customer's security services.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Available on request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Trend Vision One is an extensive cyber security tool that covers eXtended Detection and Response (XDR) and Attack Surface Risk Management (ASRM).; ; This app extends Trend Vision One to your mobile device to:; ; - Receive critical and high-severity alerts; - Share alerts with team members, through messaging apps or email; - View your organization's risk index and see how it's trending; - Compare your risk index against the regional average, industry average, and other similar size organizations.; ; You still need to leverage Trend Vision One's web console to deep dive into details and perform response actions.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: https://automation.trendmicro.com/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: With Trend Micro Service One Complete, your designated Service Manager is committed to providing the most optimized; experience with your Trend Micro solutions. Your Service Manager answers all inquiries, enabling you to get the most out of your Trend Micro solutions, and facilitates access to cybersecurity, solution, and subject matter experts.

Scaling

• Independence of resources: As an example of transparency and security, Trend Micro has undergone a SOC 2 Type II audit throughout the; period April 1, 2023 to September 30, 2023 to provide reasonable assurance that Trend Micro’s service commitments and systems/platforms requirements were achieved based on the trust services criteria relevant to security, availability and confidentiality.

Analytics

• Service usage metrics: Yes
• Metrics types: If Trend products and services are being consumed monthly via online marketplaces (e.g. AWS or Azure), monthly consumption billing can be reported using the native billing portals.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Trend Micro

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: Trend Micro services undergo continuous security tests conducted by security experts aimed at detecting and rectifying; common security issues with our major SaaS services undergoing independent third-party penetration testing on a quarterly; basis. When a vulnerability is found the account owners and the InfoSec team are notified automatically by the systems and; remediated accordingly. The owner will review the identified vulnerabilities and mitigate within a defined timeframe. Copies; of our penetration testing reports are available upon request.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Trend Micro Service Levels can be found here https://success.trendmicro.com/dcx/s/solution/000285802?language=en_U
• Approach to resilience: As a global organization that protects customers in over 150 countries, Trend Micro understands there are requirements for data protection and privacy that make the location of a security offering important. That's why we've invested in making sure the solutions that make up our Trend Vision One™ unified cybersecurity platform are available in key locations around the world. We've also prioritized making sure these locations are secure, as demonstrated by our global certifications. These certifications can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Outage reporting: Email Alerts- Maintenance and upgrade of Trend Micro services normally occur without any impact to our customers. Periodically, service-impacting maintenance may be required. For customers that are unable to access Trend Micro services and may not have noticed the scheduled maintenance notifications, you can check the real-time service status using the following website:; https://status.trendmicro.com/s/trend-vision-one

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Trend adheres to the following password polices and standards: Passwords must be changed at least on a bi-annual basis. Passwords must not be inserted into email messages or other forms of electronic communications. Passwords must not be shared or revealed to anyone. Passwords must be changed immediately if compromise is suspected. Passwords must be encrypted during transmission and stored hashed with a salt. Passwords must be at least eight alphanumeric characters long. Passwords must contain both upper and lower-case characters (e.g., a-z, A-Z). Password reuse prevention is enforced. Passwords must not be based on personal information, names of family, etc.
• Access restrictions in management interfaces and support channels: 2-factor authentication and Username or password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Remote access to Trend Micro’s infrastructure is strictly controlled and monitored. All authentication methods used adhere to industry best practices/standards such as certificate-based and/or multi-factor authentication. Where appropriate, single sign-on (SSO) leveraging the corporate directory is used.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Trend Micro implements systems and processes designed to maintain and monitor compliance with its information security; program. Trend Micro has undertaken external validation of its security practices and holds multiple ISO and other security; certifications. The full list of which can be viewed and copies requested here:; https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Trend Micro follows industry best practices for SaaS deployments, upgrades and changes. All software changes follow a rigorous validation and approval process through testing, staging and production system rollout. Changes are formally tracked and reviewed for complete traceability based on defined change management processes. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerabilities are continuously monitored and tracked via internal records. Each vulnerability is assigned a CVSS Score. Patching requirements enforce timelines of addressing a vulnerability according to CVSS. In addition, vulnerabilities found and responsibly disclosed to Trend Micro via external researchers are addressed and assigned CVEs as required through Trend Micro’s responsible disclosure program. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security logs are reviewed for all systems on a daily basis by the service operations teams. Security event logs are also integrated with internal communication and alerting tools for real time oversight and event triage. If a security incident is suspected, it is immediately reported to the Trend Micro Infosec team, where a formal incident response plan is executed. In addition, InfoSec independently monitors Trend Micro services environment logs. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: If a security incident is discovered, the incident is prioritized based on severity. A dedicated team of technical experts is assigned to investigate, advise on containment procedures, perform forensics, and manage communication. Following an incident, the team examines the root cause, and revises the response plan accordingly.; ; In the event of a breach involving personal data of a European citizen, Trend Micro will follow its obligations under GDPR. For more information, see; https://www.trendmicro.com/en_us/about/trust-center/privacy/gdpr.html In the event of a breach involving personal data of residents in regions outside the European Union, Trend Micro will follow its obligations under applicable laws.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All capabilities are included. Need will be driven by customer preference and requirements.
• Link to free trial: https://www.trendmicro.com/en_gb/business/products/trials.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.