OFFICELABS LIMITED

Morae Records

Morae Records is an enterprise-grade records and information lifecycle management service for Microsoft 365 and supported repositories. It applies automated, policy-driven classification, retention, and disposition invisibly to users. The service supports centralised or federated models, delivers defensible compliance, is DoD 5015.2 certified, and enables transfer to The National Archives.

Features

• Automated, rules-based records classification and retention
• Centralised policy and file plan management
• DoD 5015.2-certified records controls for SharePoint
• Invisible governance that does not disrupt user experience
• Lifecycle enforcement across Microsoft 365 and supported repositories
• Advanced content-type-driven retention
• Physical records management capability
• Actionable reporting for upcoming lifecycle events
• Secure disposition and defensible deletion
• Transfer capability for records submission to The National Archives

Benefits

• Hands-free information lifecycle governance
• A simpler, cleaner SharePoint experience for users
• Consistent, organisation-wide records management
• Improved findability through structured lifecycle controls
• Reduced administrative burden on IT and records teams
• Defensible compliance with statutory and regulatory obligations
• In-place governance without disrupting business operations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

241280884547527

Contact

Graham Bidwell
01392 24 0 365
sales@officelabs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365; SharePoint Online; Supported enterprise repositories
• Cloud deployment model: Public cloud
• Service constraints: Morae Records requires supported repositories and appropriate administrative permissions to apply classification, retention, and lifecycle policies. Internet connectivity is required for SaaS deployments. Lifecycle performance and reporting may vary depending on data volume, repository structure, and Microsoft 365 service limits. Planned maintenance is scheduled outside UK business hours where possible and communicated in advance. On-premises deployments require supported Windows server infrastructure. Some advanced features depend on underlying Microsoft 365 capabilities and licensing.
• System requirements:
  • Microsoft 365 tenant and/or supported repositories
  • Appropriate administrative permissions
  • Modern web browser with HTTPS support
  • Internet connectivity
  • Windows servers for on-premises deployments

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted via email or the online ticketing system are monitored during UK business hours, Monday to Friday, excluding public holidays. Initial responses are typically provided within one business day. Requests received outside business hours are reviewed on the next working day. Response times may vary depending on the nature and priority of the request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided as a standard service level included with the software subscription. This includes access to email and online ticketing support during UK business hours, Monday to Friday, excluding public holidays. Support covers incident logging, fault investigation, and resolution of software-related issues.; ; Enhanced support services, including extended support hours, prioritised response, onsite assistance, and advisory support, are available at additional cost and are procured separately under appropriate Cloud Support listings.; ; OfficeLabs does not provide a dedicated technical account manager or cloud support engineer as part of the standard software subscription. Where required, customers may procure named technical resources, implementation support, or ongoing service management through separate Cloud Support services.; ; All support requests are managed through a structured ticketing process, with issues prioritised based on impact and urgency.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users start using the service through a structured onboarding process supported by documentation and guided configuration. The service is designed for administrator-led setup rather than end-user deployment.; ; Buyers are provided with user and administrator documentation covering service configuration, records policies, lifecycle management, and reporting. Documentation is accessed online and can be used independently by customer administrators.; ; Optional onboarding support is available, including remote walkthrough sessions, administrator training, and configuration assistance. Onsite training can be provided by arrangement where required. Ongoing use of the service does not require continuous supplier involvement once initial configuration is complete.; Optional onboarding assistance, including remote guidance sessions, configuration support, and administrator training, can be provided where required. These activities are not mandatory to use the service and are available at additional cost under appropriate Cloud Support services.; ; Where onboarding support is provided, it typically focuses on helping administrators understand configuration options, permissions, and reporting capabilities, enabling the buyer to operate and manage the service independently once initial setup is complete.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data using standard export and reporting capabilities provided by the service. Data generated by the service, such as reports, analysis outputs, and configuration information, can be exported in commonly used digital formats prior to contract termination.; ; Where the service connects to external repositories, the underlying source data remains under the buyer’s control and is not altered by contract termination. Users are responsible for extracting any required outputs before the end of the contract period.; ; Optional assistance with data extraction, validation, or transition planning can be provided at additional cost under appropriate Cloud Support services, but is not required to extract data from the service.
• End-of-contract process: At the end of the contract term, access to the service is withdrawn in line with the agreed notice period. Users are responsible for exporting any required reports, outputs, or configuration data before the contract ends. No automatic data migration or ongoing access is provided beyond contract termination.; ; The contract price includes access to the software service and standard support during the contract term. Activities beyond standard access, such as extended access periods, assisted data extraction, transition support, or consultancy services, are not included in the contract price and can be provided at additional cost through separate Cloud Support services if required.; ; Where the service connects to external data repositories, ownership and control of the underlying source data remain with the buyer at all times.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in digital formats that can be accessed through standard web browsers. Documentation is made available online and in downloadable formats, enabling users to apply browser-based accessibility features such as screen magnification, zoom, text resizing, and keyboard navigation. Content is structured to support clear navigation and readability.; ; Accessibility of the documentation depends on the capabilities of the underlying documentation platform and the user’s chosen assistive technologies. No bespoke accessibility adaptations are required to access the documentation, and users can request alternative formats or additional support where reasonable adjustments are needed.; ; Where documentation is provided by third-party platforms, accessibility aligns with the features supported by those platforms and standard browser technologies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service provides a secure, browser-based user interface for configuring records policies, managing lifecycle controls and viewing records governance and compliance reports. No client-side software installation is required to access the interface.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed through a standard web browser and supports common accessibility features provided by modern browsers and operating systems, such as keyboard navigation, screen magnification, and zoom. Users can access dashboards, reports, and configuration features through the web interface. Some advanced configuration and data analysis functions may be less suitable for certain assistive technologies due to the complexity of the workflows.
• Accessibility testing: No formal user testing has been conducted specifically with users of assistive technologies. Accessibility is supported through the underlying software platform and standard browser accessibility features. Where accessibility issues are identified, these can be raised through the support process and are reviewed to determine whether reasonable adjustments can be made.
• API: No
• Customisation available: Yes
• Description of customisation: The service is customised through configuration rather than bespoke development.; ; Administrators can customise records management behaviour by configuring file plans, record categories, retention and disposition rules, event-based triggers, legal holds, and lifecycle actions within the service. Governance settings such as classification behaviour, reporting views, audit visibility, and access permissions can also be configured to align with organisational policies and regulatory requirements.; ; Customisation is performed using the service’s administrative web interface and configuration tools. Changes can be applied incrementally and adjusted over time without requiring custom code or software development.; ; Customisation is carried out by authorised customer administrators or designated service administrators with appropriate permissions. Optional onboarding, training, and advisory support can be provided to assist administrators, but ongoing configuration remains under the buyer’s control.; Customisation is performed using built-in administrative interfaces and configuration tools provided as part of the service. No custom code or software development is required. Changes can be applied iteratively and adjusted over time as requirements evolve.; ; Customisation is carried out by authorised customer administrators or designated service administrators with appropriate permissions. Optional onboarding, training, or advisory support can be provided to help administrators configure the service effectively, but ongoing customisation remains under the buyer’s control.

Scaling

• Independence of resources: The service is delivered using a multi-tenant cloud architecture with logical separation between customer environments. Capacity management, monitoring, and scaling controls are used to ensure that demand from one customer does not adversely impact the performance or availability experienced by others. Service resources are allocated and managed to maintain consistent operation across tenants, with controls in place to prevent individual workloads from consuming disproportionate shared resources.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides administrative and governance-focused metrics to support oversight and compliance. Available metrics typically include records volumes by category, retention and disposition status, upcoming lifecycle actions, legal hold activity, and audit events. Reporting also supports visibility of policy application and lifecycle execution across configured repositories. Metrics are accessed through built-in reporting and administrative views and can be used by authorised administrators to monitor service operation and records governance activity over time.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Morae Group

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export data using built-in reporting and export features within the service interface. Analysis results, reports, and configuration data can be downloaded directly by authorised users prior to contract termination. Exports are initiated through the browser-based interface without the need for additional tools. Where the service analyses external repositories, the underlying source data remains in place and is not moved or extracted by the service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF reports
  • Structured text formats for analysis outputs
• Data import formats:
  • CSV
  • Other
• Other data import formats: Structured text formats for configuration data

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is delivered as a cloud-based software service and is designed to be available during normal operating conditions. Availability is dependent on the underlying cloud hosting platform and internet connectivity. No specific uptime percentage is guaranteed as part of the standard service offering.; ; The contract price includes access to the service on an “as provided” basis. The service does not include service credits or automatic refunds linked to availability levels. Where availability issues occur, they are managed through the support process in line with incident management procedures.; ; Any enhanced availability commitments, service credits, or bespoke service level agreements would need to be agreed separately and are not included as part of the standard software subscription.
• Approach to resilience: The service is designed using a cloud-based architecture that leverages the resilience features of the underlying hosting platform. The hosting environment provides built-in redundancy across infrastructure components, including compute, storage, and networking, to reduce the impact of component failure. Monitoring and automated recovery mechanisms are used to maintain service continuity.; ; The service benefits from resilient datacentre operations, including controlled physical access, environmental protections, and backup power and connectivity, as provided by the cloud hosting provider. Data protection measures such as replication and backup are used to support recovery in the event of service disruption.; ; Detailed information about the hosting platform’s resilience and datacentre design can be provided to buyers on request, subject to appropriate security and commercial considerations.
• Outage reporting: Service availability issues are communicated through the support process and relevant service communications. Where an outage is identified, users can raise incidents through email or the online ticketing system and receive updates on status and resolution progress.; ; The service does not provide a dedicated public status dashboard or customer-accessible outage reporting API. Where outages relate to the underlying cloud hosting platform, information may also be made available through the hosting provider’s published service health communications. Users may receive email notifications for significant service incidents where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through authenticated user accounts and role-based access controls. Administrative privileges are limited to authorised personnel with defined responsibilities. Support channels are accessible only to verified customer contacts and OfficeLabs support staff. Access rights are reviewed periodically to ensure they remain appropriate. Where third-party platforms are used to deliver management or support functions, their native access control mechanisms are applied in line with organisational security policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OfficeLabs operates a formal information security management framework aligned with ISO/IEC 27001. Documented policies and procedures cover areas including access control, data protection, incident management, risk assessment, supplier management, and business continuity. Policies are reviewed regularly to ensure continued relevance and effectiveness.; ; Overall responsibility for information security sits with a named board-level role, supported by operational security leads who oversee day-to-day implementation. Security risks are identified, assessed, and managed through a structured risk management process, with findings escalated where required.; ; Compliance with security policies is supported through defined processes, role-based responsibilities, staff awareness activities, and internal review mechanisms. Security incidents and weaknesses are reported through established channels and managed in line with documented incident response procedures.; ; Third-party services used in the delivery of the service are assessed as part of supplier and risk management processes to ensure appropriate security controls are in place. The effectiveness of information security controls is monitored and reviewed as part of ongoing governance activities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration items relating to the service are identified and managed through documented configuration and change management processes. Changes are requested, assessed, approved, and implemented in a controlled manner, with records maintained to track components throughout their lifecycle. Proposed changes are reviewed for potential security, availability, and operational impact before implementation. Where changes may affect security controls, additional risk assessment and mitigation steps are applied. Changes are tested where appropriate and implemented in line with defined procedures to reduce the risk of unintended impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through a combination of vendor security advisories, cloud provider notifications, vulnerability disclosures, and internal review. Reported vulnerabilities are assessed based on risk, impact, and exploitability. Remediation actions are prioritised accordingly. Security patches and updates are applied in a controlled manner and within reasonable timescales based on severity and operational impact. Where vulnerabilities relate to third-party components or hosting platforms, remediation is coordinated with the relevant suppliers. Vulnerability status and remediation actions are tracked through established operational security processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring activities are used to identify potential security events and compromises through review of service logs, alerts, and notifications from underlying platforms and suppliers. Potential incidents are assessed to determine impact and severity. Where a compromise is suspected, predefined incident response procedures are followed to contain, investigate, and remediate the issue. Incidents are responded to promptly and prioritised based on risk and potential impact, with escalation applied where necessary in line with documented security and incident management processes.
• Incident management type: Supplier-defined controls
• Incident management approach: The organisation operates documented incident management processes covering identification, assessment, response, and resolution of security and service incidents. Pre-defined procedures are in place for common incident types to support consistent handling and escalation. Users can report incidents through email or the online ticketing system. Incidents are logged, prioritised based on impact and urgency, and managed through to resolution. Where appropriate, users are provided with updates and post-incident information outlining the nature of the incident, actions taken, and any relevant follow-up.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 7 October 2025
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001:2022 certification applies to the OfficeLabs Information Security Management System (ISMS) as defined in the documented scope and Statement of Applicability.; ; The certification does not cover customer-owned systems, infrastructure, networks, or devices that are not operated or managed by OfficeLabs, including client environments accessed for consultancy or delivery purposes. It also does not extend to third-party platforms or services used by OfficeLabs, except where these are governed through supplier due diligence, contractual controls, and ongoing risk management within the ISMS.; ; End-user locations, home networks, and personal equipment are not directly certified, beyond the organisational policies and controls applied to remote working. Activities, information assets, or processing operations that fall outside the formally defined ISMS scope are also excluded.; ; As with all management system certifications, the ISO/IEC 27001 certification is based on limited audit sampling and does not guarantee the absence of all non-conformances.; ; All information assets, systems, and services within the defined scope are managed in accordance with ISO/IEC 27001:2022, with risks outside the scope addressed through governance, supplier management, contractual obligations, and risk assessment processes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 89b8902b-27bd-4ea6-a83b-54fad105966b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8c841283-44fe-4dc5-85ee-6208d10fd4a5
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.