BIZZDESIGN UK LTD.

Bizzdesign Alfabet

Bizzdesign Alfabet offers you IT planning & portfolio management and enterprise architecture management. Alfabet helps organisations make the right investment decisions in IT by understanding their current IT investments and collaboratively planning the future. Standardise IT Portfolio with integration to ITpedia & Data Platform Technology catalogue.

Features

• Strategic portfolio management (SPM)
• Enterprise architecture management (EAM)
• Project Portfolio Management (PPM)
• Value accelerators library with pre-configured use cases
• Agile development and delivery across the enterprise
• AI-Enhanced Portfolio Decision-Making
• Adjusted budgets, resources, and roadmaps as strategy changes
• IT costs optimization
• Strategy alignment
• Application Portfolio Management, Technology Portfolio Management, Business Portfolio Management

Benefits

• Complete transparency over impacts, gaps, dependencies across all portfolios
• All investments and roadmaps are aligned to strategies
• Governed agile development and delivery
• Faster ROI due to value accelerators
• Single database with role-specific UIs for better stakeholder collaboration
• Superior flexibility enables meeting company-specific approaches and requirements
• Configuration done by trained users eliminates need for external support
• Savings due to IT cost management aligned with business dimensions
• Investments related to EA artefacts ensure higher project success rate

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.walker@bizzdesign.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

242749047226034

Contact

Eddie Walker
07552 376731
e.walker@bizzdesign.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Maintenance windows are agreed with the customer. There are no planned downtimes without the customer's prior consent.; All technical specifications are published on https://documentation.alfabet.com/
• System requirements:
  • Internet connection
  • Standard browser
  • All technical specifications published at https://documentation.alfabet.com/

User support

• Email or online ticketing support: Yes
• Support response times: Support response times are dependent on the criticality. They are contractually agreed on.; Severity Level Crisis Reaction Time: 30 minutes; Severity Level Critical Reaction Time: 2h ; Severity Level Standard Reaction Time: 1 business day; This applies to weekends and business days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All subscriptions include 24x7 access to our support system, with 24x7 one-hour response time for highest severity level included, at no additional cost. All support costs are included in the cloud service subscription fee.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started support includes free online training provided as e-learning courses (https://www.bizzdesign-academy.com/#courseoverviewalfabet), extensive online documentation with a "Getting Started" guide (https://documentation.alfabet.com/), context-sensitive online help, and the ability to submit questions through the Bizzdesign support portal. Other training services such as onsite and remote trainings and train-the-trainer concepts are offered at additional costs.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract their data anytime during the service. Within 30 days after termination of the agreement, the customer will receive a complete backup of their tenant data in standard format.
• End-of-contract process: At contract end ,the service environment will be de-provisioned and customer data will be securely deleted 30 days after the termination.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The product documentation is delivered via a web-based documentation platform. While accessibility considerations are taken into account, no formal certification or conformance claim against WCAG 2.2 or EN 301 549 has been established for the documentation at this time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences. An HTML5 client is provided for full access to all functionalities.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Ab HTML5 client is provided for access to the Bizzdesign Alfabet application and the configuration tool.
• Accessibility standards: None or don’t know
• Description of accessibility: Partial WCAG Level A compliance only.; The current implementation does not fully support the semantic requirements needed for comprehensive screen reader compatibility. Accessibility improvements, including enhanced assistive technology support and broader user testing aligned with WCAG guidelines, are planned as part of the product’s ongoing development roadmap.
• Accessibility testing: Formal usability testing with screen reader users or other assistive technology users has not yet been conducted. The current implementation does not fully support the semantic requirements needed for comprehensive screen reader compatibility. Accessibility enhancements, including expanded support for assistive technologies and user testing aligned with WCAG 2.2 requirements, are planned as part of the product’s ongoing development and improvement efforts.
• API: Yes
• What users can and can't do using the API: The API is designed as a web service architecture based on the Representational State Transfer (REST) software architecture type. The Alfabet RESTful Service API does not use session cookies. JSON format is used to send responses. The RESTful API is described via the Open API swagger definition.; Instructions on how to use the API can be found on https://documentation.alfabet.com/en/AFLREST_RESTService_Intro.html
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Trained users can customise almost any aspect via standard configuration capabilities (no coding). All configurations are upgrade-secure. ; Configurable are, e.g., User Interface, user profiles (roles), user access rights rules, navigation, metamodel, reports, dashboards/cockpits, workflows, data workbenches, templates (e.g., platform templates, project templates, business case templates, etc.), integrations, cost types and cost centers, reference data, status concepts and lifecycle status definitions, surveys and questionnaires, data anonymization, business rules, colour rules, audit trail capability, search functionality, help functionality, e-mail notifications, etc.

Scaling

• Independence of resources: Obligation is highly scalable. For each customer a separate environment is set up. If needed, load balances can be used to spread the load between several web servers.

Analytics

• Service usage metrics: Yes
• Metrics types: Optionally the usage tracking can be switched on. Usage data is stored in separate tables and available for usage in reports.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: 2 ways are supported: ; API based for online integration to support exchange between systems and workflow orientated governance.; Batch process based (Alfabet Data Integration Framework ETL layer) for bulk data exchange.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
  • XLS
  • XLSX
  • Direct DB access
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON
  • XLS
  • XLSX
  • Direct DB access

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5%. RTO and RPO are 24h.
• Approach to resilience: Data centers including data center availability is fully managed by the hyperscaler (AWS, Azure, ...). A well-tested disaster recovery plan is in place which includes failover to a different region in case of a large scale outage.
• Outage reporting: A public dashboard with real-time monitoring and historical information is provided. Customers can also subscribe to email notifications.; Internal monitoring and follow-up is in place 24/7.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the solution's management interface (admin profile) follows the authentication and authorization mechanisms implemented for Alfabet. ; Access to the Bizzdesign support portal requires username and password. Two-step verification can be enabled by the user in addition.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We define our approach to managing security for cloud services in a holistic, comprehensive manner and provide a suite of information security measures to:; ; - Protect cloud information assets from unauthorized access, use, disclosure, disruption, modification, inspection, recording or destruction; ; - Proactively identify security risks, prevent, detect, and respond to security breaches and violations; ; - Comply with legal, regulatory, and contractual requirements; ; - Adopt an overarching management process to ensure information security controls meet information security needs on an ongoing basis.; ; Alfabet holds SOC 2 and ISO 27001 certification,
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes to Alfabet endpoint operating systems, patch levels, and applications are planned, evaluated, tracked, implemented and verified based on an established change management process in compliance with ISO 27001 certification.; Alfabet Cloud Services are based on infrastructure provided by AWS or MS Azure. Patch management processes of AWS and MS Azure are ISO 27001 certified.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Design review is performed to verify built-in security features and to identify any missing security features. We perform scans on 3rd-party components to identify vulnerabilities. Manual penetration tests, log analysis, session mismanagement, platform-specific attacks, etc., are performed on the interfaces provided by Alfabet. Any vulnerability noted is incorporated into the risk assessment process.; Dynamic scanning tools are used for Security Dynamic Analysis.; Security patches are applied within 72h after disclosure. All changes to Alfabet endpoint operating systems, patch levels, and applications are planned, evaluated, tracked, implemented and verified based on an established change management process.; OWASP, CWE information is used.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use CrowdStrike, a cloud-native cybersecurity platform focused on endpoint protection, threat detection, and incident response.; The environment is permanently monitored, and automatic alerts are sent to the technical consulting and cloud operations team. ; Continuous monitoring of all production customer virtual instances for Common Vulnerabilities and Exposures (CVE) are conducted in real time.; Potential compromises are treated in accordance with our Incident Management and Response Policy. Bizzdesign follows the Incident Response Life Cycle as recommended by NIST.; If the confidentiality or integrity of customer data is affected or likely affected, the affected customers will be notified within 48 hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our Incident Management Process follows the recommendations of NIST as described in Computer Security Incident Handling Guide (NIST Special Publication 800-61 Revision 2).; The Bizzdesign Jira instance is configured with a special project (ISEC) relating to Incident Response. This project has a special ticket type called ‘Incident’ to be used to report, track and report on incidents.; Users report incidents via a dedicated email address (security@bizzdesign.com) or our support portal. ; If customer data is affected or likely affected, the affected customers will be notified of this within 48 hours. Status updates will be provided every 24h.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30 day free trial offering exists. The offering is based on a preconfigured Alfabet instance.
• Link to free trial: https://bizzdesign.com/free-trial-alfabet

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 50%
• Over £5,000,001: 60%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Brand Compliance B.V.
• ISO/IEC 27001 accreditation date: Monday 19 May 2025
• What the ISO/IEC 27001 doesn’t cover: Sales and Marketing
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C2294408-b3c6-473d-8a4d-06e0b23d3fc8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 50216479-1555-473a-8d44-77acd67ba783
• Other security certifications: Yes
• Any other security certifications: SOC2 - Type 2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.walker@bizzdesign.com. Tell them what format you need. It will help if you say what assistive technology you use.