SOFTCAT PLC

Anthropic AI via AWS Bedrock: Agentic AI Virtual Collaborator - Claude

Anthropic provides API access via Bedrock to Claude, frontier AI capabilities for efficient and safe enterprise work. Based on advanced AI models (Haiku/Sonnet/Opus), Claude is ideal for agentic AI systems, coding, computer use, reasoning, analysis etc. It is accessible via AWS with enterprise-grade security and customer-defined regional data controls.

Features

• Advanced natural language processing for language analysis and data summarisation
• API for workflow integration and AI virtual collaborator
• Multi-modal frontier AI available via AWS Bedrock
• Flexible large language models for low-latency to extended thinking/reasoning
• Agentic AI capabilities for autonomous task completion, virtual AI collaborator
• Code generation, code review and code debugging across programming languages
• Computer use functionality for automated workflow execution, AI workflow integration
• Model Context Protocol (MCP) integration with external tooling via API
• Enterprise grade security with data protection controls, administrative controls
• Enterprise features via AWS administrative tooling

Benefits

• Analyse large documents and multi-modal datasets, AI data analysis
• Improve human staff efficiency at scale through human-machine teaming
• Enhance operational effectiveness through AI augmentation without increased headcount
• Task automation via AI virtual collaborator for human time efficiency
• Quick content generation in text format
• Accelerate software development lifecycle with AI assisted coding
• Enable faster decision making through rapid information synthesis
• Enhance trust in responsible, trustworthy and safe AI deployments
• Device-agnostic access to secure enterprise AI capabilities
• Seamless AI integration with enterprise workflows and systems

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

244333610722828

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Via AWS Bedrock, customers can build custom Claude integrations, including via Model Context Protocol (MCP). These could be, for example, with productivity suites (Google Workspace, Microsoft 365), developer tools (GitHub, IDEs), CRM systems (Salesforce), collaboration platforms (Slack, Notion), and custom applications. It also operates standalone.
• Cloud deployment model: Public cloud
• Service constraints: Via Bedrock, Claude operates with the following constraints:; ; - Context window: Maximum input varies by model; - Model availability: Reserved Tier has committed capacity but Standard tier does not and draws from shared capacity pool; - Filetypes: Filetype acceptance varies and continues to evolve; - Output limitations: Maximum token limits per response; - Regional availability: Services vary by AWS region; - Model lifecycle: Model updates and deprecations are managed as per the AWS model lifecycle
• System requirements:
  • AWS account with IAM credentials configured
  • Claude model enabled in Bedrock Console
  • HTTP client or compatible AWS SDK
  • Network connectivity to Bedrock endpoints

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes
• Support levels: Anthropic provides tiered support based on customer plan and spend:; ; Priority Support (Enterprise and Government): Major enterprise/government customers (threshold determined on a case by case basis) receive priority escalation paths, dedicated support channels and access to technical specialists for complex integration issues.; ; Strategic Account Support: Large enterprise/government deployments may include a Technical Account Manager and dedicated Applied AI support for implementation guidance, prompt engineering assistance, and custom solution architecture. Pricing for enhanced support tiers is available upon request as part of enterprise contract negotiations.; ; We provide support for all clients in how to get the most out of our products, whether through our online training library or bespoke teach-ins, hackathons, shadowing, peer mentoring etc, tailored to the engagement. We provide access to our cutting edge research on AI safety, responsibility and transparency, including through collaborating with governments, firms and bodies.; ; Depending on the nature of the engagement, the extent of free support will be calibrated in discussion with the buyer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Access to Claude via Amazon Bedrock is enabled through AWS's standard onboarding path, supplemented by Anthropic's model-specific guidance and dedicated support from our Applied AI and Customer Success teams.; ; Primary technical documentation is provided by AWS at docs.aws.amazon.com/bedrock/, covering IAM configuration, SDK integration, model enablement, quota management, and region selection for data residency. The AWS Console Model Playground enables interactive prompt testing without code.; ; Anthropic provides supplementary documentation at docs.anthropic.com covering Claude-specific capabilities including prompt engineering, model parameters, and tool use patterns.; ; For government customers, Anthropic's Applied AI team provides dedicated advisory support throughout adoption — from requirements gathering and proof-of-concept development through to implementation and ongoing optimisation. Customer Success Managers/Account Execs provide continuity across the engagement. The level of support available depends on the nature of the engagement and should be agreed at call-off.; ; Structured training programmes tailored to organisational requirements can be arranged by agreement. Please discuss with us at procurement stage.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Bedrock is a stateless inference service — prompts and responses are processed in real-time and not retained by the service after processing. There is no persistent customer data held within Bedrock to extract at contract end.; Customer data exists within AWS resources under the customer's control and is accessible via the AWS Console throughout and after any Bedrock engagement. This includes application code, S3 buckets, CloudWatch logs, Knowledge Base document stores, and any downstream outputs. At termination, practical steps are: ceasing API calls to Bedrock endpoints; disabling Claude model access via the Console; and decommissioning integrations as required.; Anthropic's Applied AI or Customer Success teams can provide transition support where agreed at call-off, including guidance on ensuring continuity of workflows built on Claude. Specific transition or migration requirements should be documented in the Order Form at procurement stage.; For account closure and service termination procedures, customers should engage directly with AWS as the service operator, supported by Anthropic where appropriate under the terms of the engagement.
• End-of-contract process: The process is straightforward given Bedrock's stateless architecture — there is no customer data held within the service requiring extraction or migration.; Termination steps include: written notice as per agreed terms; a transition planning discussion to agree timeline and any required support; disabling Claude model access within the customer's AWS environment via the Console; decommissioning any integrations, agents, or automated workflows built on Bedrock; and ceasing API calls to Bedrock endpoints.; Customer data — including application code, outputs, logs, and Knowledge Base document stores — remains accessible within the customer's AWS environment via the Console and is unaffected by termination of the Bedrock engagement.; Anthropic's Applied AI or Customer Success teams can provide transition support where agreed at call-off, including guidance on workflow continuity and migration planning. For AWS account closure or broader service termination procedures, customers should engage directly with AWS as the service operator.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is delivered as HTML via two web-based sources. AWS service documentation at docs.aws.amazon.com/bedrock/ and Anthropic's model-specific guidance at docs.anthropic.com are both accessible online without specialist tooling or software installation.; AWS publishes Accessibility Conformance Reports for its services via AWS Artifact, referencing WCAG, Section 508, and EN 301 549 standards. Buyers with specific accessibility requirements for the documentation should request the relevant ACR for Amazon Bedrock through AWS Artifact to confirm conformance against their organisation's standards.; For government customers, Anthropic's Applied AI team can supplement online documentation with bespoke onboarding materials tailored to accessibility requirements agreed at call-off.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Amazon Bedrock API provides programmatic access to Claude models. Capabilities include: sending prompts and receiving responses; processing multimodal inputs such as text, images, and documents within API requests; caonfiguring inference parameters (temperature, max tokens, top-p); tool use and function calling; batch processing for high-volume workloads; prompt caching to reduce costs on repeated context; service tier selection (Standard or Reserved); and integration with Bedrock Guardrails, knowledge bases, and agents for more complex workflows.; Limitations include: context window size varies by model and cannot be exceeded; regional model availability is not uniform and should be verified for data residency requirements; quota management is per-account, per-region, per-model and subject to capacity availability; access to model weights and direct training is not available; and Reserved tier capacity may not be available for all models.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Developers can customize several components via the API, such as model selection, system prompts, inference parameters like temperature and max_tokens, and streaming configuration. Deploying via Amazon Bedrock provides a separate set of platform-level capabilities — such as guardrails, knowledge bases, and agents — which are typically configured by operators and then referenced by developers at inference time. Details can be found here: https://aws.amazon.com/bedrock/customize/. Organisation administrators can additionally enforce policies across accounts using AWS Organizations.

Scaling

• Independence of resources: The Standard tier service draws from a shared shared capacity pool and requests may be throttled during periods of high demand. AWS's extensive and intelligent traffic management system works to minimise such occurences. For workloads requiring isolation from shared demand, Bedrock's Reserved Tier provides dedicated tokens-per-minute capacity. When reserved capacity is exceeded, overflow routes to the Standard tier to maintain continuity.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are provided by AWS through standard cloud monitoring tooling. Amazon CloudWatch delivers real-time operational metrics including requests per minute, token consumption, inference latency, and error rates, with configurable dashboards and alarms. AWS CloudTrail provides a complete audit trail of model invocations including user identity, timestamps, and inference parameters. AWS Cost Explorer enables consumption and spend tracking across the organisation. Application inference profiles allow usage attribution by cost centre, business unit, or application via custom tagging. AWS Budgets enables configurable spending thresholds with automated alerts. Full metric documentation is available at docs.aws.amazon.com/bedrock/.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Anthropic AI

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data in transit and at rest are encrypted as per Bedrock encryption (details available here: https://docs.aws.amazon.com/whitepapers/latest/logical-separation/encrypting-data-at-rest-and--in-transit.html)
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Bedrock is a stateless inference service and does not retain customer data, so there is no export step from the service itself. Customer data — including outputs, logs, and Knowledge Base document stores — resides within the customer's AWS environment and is accessible via the AWS Console and standard AWS tools (S3, CloudWatch) throughout the engagement. Customers retain control of this data at all times.
• Data export formats: Other
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF JPEG PNG TXT MD Others forthcoming

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Data in transit and at rest are encrypted as per Bedrock encryption (details available here: https://docs.aws.amazon.com/bedrock/latest/userguide/data-encryption.html and https://docs.aws.amazon.com/whitepapers/latest/logical-separation/encrypting-data-at-rest-and--in-transit.html )
• Data protection within supplier network: Other
• Other protection within supplier network: Data in transit and at rest are encrypted as per Bedrock encryption (details available here: https://docs.aws.amazon.com/whitepapers/latest/logical-separation/encrypting-data-at-rest-and--in-transit.html)

Availability and resilience

• Guaranteed availability: Amazon Bedrock provides a 99.9% monthly uptime SLA, measured at the regional level. Scheduled maintenance is excluded from this calculation. The SLA is operated and enforced by AWS as the service provider. This applies to Bedrock uptime, not necessarily model availability.; ; For workloads requiring dedicated throughput capacity, the Reserved Tier targets 99.5% model response uptime. Overflow to the Standard tier when reserved capacity is exceeded ensures continuity of service.; ; Cross-region inference profiles provide additional resilience by routing requests to regions with available capacity when the source region is under load or quota-constrained.
• Approach to resilience: Anthropic's offering via Softcat is made available via Amazon Bedrock. For more information on Amazon Bedrock's approach to resilience, see https://docs.aws.amazon.com/bedrock/latest/userguide/disaster-recovery-resiliency.html and AWS Artifact for more information.
• Outage reporting: Outage reporting is provided by AWS. This occurs via multiple channels, all accessible to the customer directly.; ; The AWS Service Health Dashboard at status.aws.amazon.com provides real-time visibility of service status across all AWS regions, including Bedrock-specific incidents. Customers can configure AWS Health events to trigger notifications via Amazon EventBridge or SNS, integrating with existing ITSM and alerting systems.; ; CloudWatch alarms can be configured to monitor Bedrock-specific operational metrics — error rates, latency, and request failures — enabling customers to detect degradation proactively rather than relying solely on AWS's status reporting.; ; CloudTrail provides a complete audit trail of API activity, enabling retrospective analysis of service behaviour during any incident period.; ; For significant infrastructure-level incidents affecting core AWS services, AWS publishes post-event summaries. These are selectively published based on the scale of impact—not every service disruption results in a formal post-incident report.; ; Its the customer's responsibility to actively monitor service status and configure appropriate alerting for their workloads. AWS does not proactively contact individual customers during incidents unless they hold Enterprise Support with a designated Technical Account Manager.; ; Anthropic's Applied AI or Customer Success teams can assist in interpreting incident impacts on Claude-specific workloads where required under the terms of the engagement.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: AWS IAM
• Access restrictions in management interfaces and support channels: Access to Bedrock is governed by AWS operator access policies, not those of Anthropic. This includes controls via AWS IAM, Service Control Policies via AWS Organizations and audit via CloudTrail.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: AWS IAM

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Anthropic holds: ; ISO 27001:2022; SOC 2 Type II attestation; CSA STAR Level 2 ; ISO 42001 (AI Management System) ; Cyber Essentials; ; Note that these are Anthropic accreditations. The security and governance of Bedrock is a separate matter for AWS.
• Information security policies and processes: Anthropic maintains a comprehensive information security framework governed by formal policies under the CISO Office. Note that these are Anthropic policies and processes, not those of AWS, and the security policies and processes relevant to Bedrock are a separate matter for AWS. ; ; Key Anthropic policies include: Information Security Policy (AUP), Access Control Policy, Asset Management Policy, Operations Security & Configuration Management Policy, Vulnerability Management Policy, Cryptography Policy, Security Logging & Monitoring Policy, Secure Development Policy, Third-Party Management Policy, Personnel Security Policy, and Security Incident Response Plan. The security function reports to the CISO, with Detection and Response (D&R), Security Engineering, and GRC teams enforcing controls. Anthropic measures and verifies compliance with policies through various methods, including but not limited to ongoing monitoring, and both internal and external audits. All personnel are responsible for reading and complying with policies relevant to their roles.; ; AWS polices and processes are a matter for AWS.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Anthropic follows the cloud provider's best practice guidance for configuration of applications/managed services and and utilizes images provided by our trusted cloud providers. Additionally, Anthropic maintains several internal policies that dictate appropriate measures when implementing new organizational assets or changes to existing organizational assets.; ; Additionally, at Anthropic we manage our infrastructure within our codebase through Infrastructure as Code (IaC). These configurations share the same protections as the rest of our codebase including but not limited to:; - Automated code scanning; - Peer reviews; - Approval flows
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Anthropic has a formal Vulnerability Management Policy. Threats are assessed through penetration testing (using trusted quality vendors), automated dependency scanning, container image scanning, and static analysis (SAST/DAST). Patches are deployed based on established remediation SLAs. Threat intelligence is gathered from multiple sources including vulnerability disclosures and internal security research.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Anthropic implements multiple security monitoring systems covering application logs, infrastructure monitoring, intrusion detection (from a best in class supplier), and anomaly detection for account abuse and API usage patterns. The Detection and Response (D&R) team monitors these systems 24/7 using a SIEM with real-time alerting. Potential compromises are identified through automated alerts on suspicious events. Response follows defined incident response procedures with priority levels (P1-P4) determining response cadence.; ; Note that the above details Anthropic's protective monitoring and the AWS protective monitoring arrangements are distinct and a matter for AWS.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Anthropic has a formal Security Incident Response Plan. Pre-defined processes exist for common security events with structured playbooks. Users report incidents via established channels, which triggers response communication threads and incident documentation. Incidents are managed through defined roles (Incident Commander, Execution Lead) with priority-based response SLAs. Incident reports are documented and tracked. Post-incident retrospectives performed for critical incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.