NSSLGLOBAL LIMITED

Maritime Communication Support Services

NSSLGlobal provide engineering connectivity support services for vessels and other government onsite locations both in the UK and overseas to ensure the enablement and optimisation of customer cloud applications and services.

Features

• System Design and Assurance, Installation, Testing and Configuration Support
• Maritime Defence Sector
• Safety and Security Assurance Optimisation for Cloud Applications
• Train the Trainer and User Courses
• Enabling C4ISR Services

Benefits

• 40 Years’ experience in the Military/Maritime Sector
• 24/7/365 Support from the UK
• Security Cleared Personnel (SC & DV)
• UK/Overseas coverage – CONDO Technical Experts
• Health and Safety qualified engineers
• Reduces Application deployment time, risk and cost
• Ensures optimisation of customer private Cloud Applications
• Extensive knowledge of C4ISTAR and C4ISR cloud support requirements
• Enabling customers to procure easy-use secure cloud support services

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.cryer@nsslglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

244516132950677

Contact

Katie Cryer
01737 648800
katie.cryer@nsslglobal.com

About the service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Private Cloud

  • Application management

  Managed Public cloud

  • Application management

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Within 30 minutes
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: NSSLGlobal has a 3 tier support structure and has 2 x 24/7/365 Customer Service Centres and Technical Support / Network Operations Centres (NOC) for full redundancy. These are all provided within the package charges

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: No

Architecture roles

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£2,050.00
Senior data architect	£2,150.00
Chief data architect	£2,300.00

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£1,800.00
Network architect	£1,900.00
Lead network architect	£2,050.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£1,800.00
Solution architect	£1,900.00
Senior solution architect	£2,050.00
Lead solution architect	£2,150.00
Principal solution architect	£2,300.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£1,800.00
Technical architect	£2,050.00
Senior technical architect	£2,050.00
Lead technical architect	£2,150.00
Principal technical architect	£2,300.00

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£2,300.00

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£2,300.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£2,300.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£1,900.00
Principal cyber security audit and assurance	£2,300.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£1,900.00
Lead cyber security governance and risk manager	£2,150.00
Principal cyber security governance and risk manager	£2,300.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£1,900.00
Lead cyber security monitoring	£1,250.00
Principal cyber security monitoring	£2,300.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£1,900.00
Lead cyber security incident response	£1,250.00
Principal cyber security incident response	£2,300.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£1,900.00
Lead cyber security vulnerability management	£1,250.00
Principal cyber security vulnerability management	£2,300.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£1,900.00
Lead cyber security penetration testing	£1,250.00
Principal cyber security testing	£2,300.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£1,900.00
Lead cyber security secure systems architecture and design	£1,250.00
Principal cyber security secure systems architecture and design	£2,300.00

Data roles

Data analyst

Role level	UK Rate	Offshore Rate
Data analyst	£1,900.00
Senior data analyst	£2,050.00
Principal data analyst	£2,150.00

Performance analyst

Role level	UK Rate	Offshore Rate
Performance analyst	£1,900.00
Senior performance analyst	£2,050.00
Lead performance analyst	£2,150.00

IT operations roles

Change and release manager

Role level	UK Rate	Offshore Rate
Change and release manager	£1,900.00

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£1,700.00
End user computing engineer	£1,700.00
Senior end user computing engineer	£1,900.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£1,700.00
IT service manager	£1,900.00
Senior IT service manager	£2,050.00
Head of IT service management	£2,300.00

Incident manager

Role level	UK Rate	Offshore Rate
Incident manager	£1,800.00
Major incident manager	£2,050.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk manager	£1,900.00
Head of service desk	£2,050.00

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£1,700.00
Delivery manager	£1,900.00
Senior delivery manager	£2,050.00
Head of (Agile) delivery management	£2,150.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£2,150.00

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£2,150.00

Software development roles

Software developer

Role level	UK Rate	Offshore Rate
Developer	£1,800.00
Lead developer	£2,050.00
Principal developer	£2,150.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Friday 15 March 2024
• What the ISO/IEC 27001 doesn’t cover: Anything outside of our ISO27001 certificate scope is not covered. Our certificate scope does cover the following: ; The information security management system for the provision of communications and IT solutions to maritime, government, defence, energy, media, finance, and corporate sectors. This includes systems integration, network management, and application development services; voice services, which include support solutions; spares and repairs; annual maintenance programs, training, and project based support services; help desk and support, managed service level agreements, service co-ordination, and maintenance and survey services in accordance with the Statement of Applicability v3 dated 31/10/2024
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: DNV
• ISO 9001 accreditation date: Saturday 10 August 2024
• What the ISO 9001 doesn’t cover: Anything outside of our ISO9001 certificate scope is not covered. Our certificate scope does cover the following: ; Provision and systemisation of telecommunications, satellite and radio communication, navigation and control systems and value added services for maritime, fixed and land mobile services. Provision of installation, commissioning and servicing contracts in marine, telecommunications and related industries.; Design and development, provision and systemisation of telecommunications, satellite and radio communications and media distribution systems and value added services for maritime, fixed and land mobile services. Provision of installation, commissioning and servicing contracts in marine, telecommunications and related industries.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: B46c39fa-e7d4-41a5-bc31-c94c1da99448
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: A2435298-50dc-4d3c-8e72-d271e2fa336c
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Ensuring new workers are informed of their right to join a trade union
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.cryer@nsslglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.