Jigsaw24 Limited

Elevate24: macOS Privilege Access Management

Gives your team the ability to grant time-limited privileges to selected users via self-service requests. Users gain the access required for their role without weakening security. Permissions are grouped and restricted by need, reducing risk from malicious or accidental exposure, improving user experience by cutting wait times and enabling installation.

Features

• Customisable admin session durations
• Offline functionality for uninterrupted access
• Detailed reporting and data integration
• Custom branding options for a personalised experience
• Enhanced security measures
• Monitoring of administrator actions
• Integration with Microsoft Sentinel and SIEM solutions.
• Compliance with Cyber Essentials standards, including temporary secondary account elevation

Benefits

• Customisable admin session durations
• Offline functionality for uninterrupted access
• Detailed reporting and data integration
• Custom branding options for a personalised experience
• Enhanced security measures
• Monitoring of administrator actions
• Integration with Microsoft Sentinel and SIEM solutions.
• Compliance with Cyber Essentials standards, including temporary secondary account elevation

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jigsaw24.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

245683557151958

Contact

Jake Donaldson
03332 400 888
tenders@jigsaw24.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics

  Identity and access management

  • Privilege
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Software is limited to macOS Only.
• System requirements:
  • Supports macOS latest and previous two major versions only.
  • Elevate24 requires macOS devices for privileged access management deployment.
  • Network must permit outbound HTTPS traffic on port 443.
  • Connectivity to ela.j24.io for licence validation and usage reporting.
  • Access to ela.jigsaw24.com for portal licensing and report retrieval.
  • Authentication requires connection to https://auth.j24.io on port 443.
  • Upgrade to version 2.3.0+ needs UseSystemExtension enabled true.
  • Disable SelfProtectionRules temporarily during upgrade to newer version.
  • SystemExtension support must be configured for advanced monitoring features.
  • Testing upgrades in non-production environments before rollout is advised.

User support

• Email or online ticketing support: Yes
• Support response times: Support requests are handled during normal business hours and responded to within five (5) business days of the Company receiving a fault report that includes sufficient detail about the issue and its impact on your use of the Software.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We can provide a professional services engineer to help configure and deploy Elevate24 to customer requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a getting started guide in our public documentation - https://docs.jigsaw24.com/Elevate24/; ; We also a proof of concept period before purchase should the customer require it. ; ; We can also provide professional services.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Option1: If a customer uses our online portal for reviewing elevation sessions, the data associated with the user application selections is retained for 1 year, and the data for the Apple Endpoint Security framework with detailed elevation actions for 30 working days, after which point it is deleted. User Application elevation data is extractable via CSV download if required; Option2: if the customer uses thier own SIEM platform to ingest elevation data, Jigsaw24 will no hold any customer data at this point and therefore this is not applicable
• End-of-contract process: The customers license and subscription would come to an end, and the application would cease to operate. Any removal of the application from customer devices is a customer responsibility and excluded from this offering
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems: MacOS
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Elevate24 is a menu-bar macOS application. User can access this by simply clicking the application and elevating their permissions through the customer configured options.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: IT Administrators can customise the application on the device by configuring elevation length, text options, two factor authentication branding and more.

Scaling

• Independence of resources: Application runs on-device, and therefor not impacted by other user sessions.; ; The portal for viewing Elevate24 data is built on AWS Auto Scaling Architecture.

Analytics

• Service usage metrics: Yes
• Metrics types: On the Jigsaw24 portal or through a SIEM, you can view who has elevated, when they have elevated, options they have selected and monitoring of actions taken whilst administrator.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: If you choose to leverage the Jigsaw24 Portal, the data is stored and hosted in AWS Architecture.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Option1: If a customer uses our online portal for reviewing elevation sessions, the data associated with the user application selections is retained for 1 year, and the data for the Apple Endpoint Security framework with detailed elevation actions for 30 working days, after which point it is deleted. User Application elevation data is extractable via CSV download if required; Option2: if the customer uses thier own SIEM platform to ingest elevation data, Jigsaw24 will no hold any customer data at this point and therefore this is not applicable
• Data export formats:
  • CSV
  • Other
• Other data export formats: SIEM integration supports application selections and Apple Endpoint Security Framework.
• Data import formats: Other
• Other data import formats: Data imports via Elevate24 Agent after users elevate permissions successfully.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data is sent via HTTPS all our encryption keys are managed by automated cycling processes to ensure they remain compliant.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is stored in compliance with GDPR and data protection best practice. Data is encrypted at rest and in transit.

Availability and resilience

• Guaranteed availability: The local application has no dependency on cloud services to operate, which is the primary application usage. The Cloud reporting platform is seen as none business critical and therefore does not have an agreed availability. However we endeavour to ensure its operational at all times during business hours and customers have the option for not using this and integrating data directly into thier own SIEM platform, therefore removing the need for our cloud reporting platform.
• Approach to resilience: Available on request
• Outage reporting: We currently as of January 2026 do not offer this functionality.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Jigsaw24 restricts access to management interfaces and support channels using least-privilege access, role-based permissions, and privileged access governance. Access is granted on a need-to-know basis, approved by the relevant system manager or director, and reviewed through the Joiners-Movers-Leavers process. Virtual system access requires licensed accounts aligned to job roles, with privileged roles protected using Azure Privileged Identity Management, providing just-in-time access with justification and oversight notifications. Additional safeguards include Conditional Access controls enforcing strong authentication policies. Access to support channels is limited to pre-agreed authorised contacts, ensuring only validated individuals can request support or approve changes.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Jigsaw24 have a comprehensive Data Protection Governance Framework in place including associated policies for Data Protection, Personal Data Breaches and Security Incidents, Data Retention and Deletion, Classification, Impact Assessments, International Agreements, Processing Agreements and Supplier Management. A Data Protection Officer has been appointed, who work alongside the Security & Compliance Officer and review processes on a monthly basis.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Jigsaw24 uses a formally documented, ISO‑aligned and ITIL‑based configuration and change management framework that ensures all system changes are consistently assessed, approved, tested, implemented and reviewed. Changes follow a structured lifecycle—including risk and impact evaluation, CAB governance, controlled release and rollback planning, and post‑change reviews—while configurations are governed through standardised policies, secure‑by‑design principles, and auditing requirements. This approach ensures all modifications remain compliant, controlled, fully traceable and aligned with organisational, security and regulatory expectations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Jigsaw24 operates a proactive protective monitoring approach under its Logging and Event Monitoring Policy, using continuous logging, alerting and vulnerability detection to identify potential compromises, including suspicious alerts, failed logins, impossible-travel events, and indicators of malware or misuse. Potential compromises are triaged and investigated by the IT & Cyber Security team in line with the Incident Management Policy, prioritised by criticality with root-cause analysis and corrective actions. Response times follow ISO-aligned processes, with critical vulnerabilities remediated within 14 days, alerts actioned in real time, and incidents handled promptly to minimise impact.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Jigsaw24 operates a proactive protective monitoring approach under its Logging and Event Monitoring Policy, using continuous logging, alerting and vulnerability detection to identify potential compromises, including suspicious alerts, failed logins, impossible-travel events, and indicators of malware or misuse. When a potential compromise is detected, incidents are triaged and investigated by the team following the Incident Management Policy, prioritised by criticality with root-cause analysis and corrective actions. Response times follow ISO-aligned processes, with critical vulnerabilities remediated within 14 days, alerts actioned in real time, and incidents handled promptly to minimise impact, supported by vulnerability management frameworks audited under ISO 22301.
• Incident management type: Supplier-defined controls
• Incident management approach: An Incident Management Policy is in place which formalises the process as follows: ; Identification of incident, including consideration for notifying affected parties; Containment; Restore; Learn; ; An Incident Management Log is in place to support the Policy and managed by the Security & Compliance Officer; incidents are categorised by 'type' (such as Data Breach of Loss/Theft of Equipment) and risk-assessed based on severity of incident. There are considerations for notifying enforcement bodies such as HSE and ICO. ; ; All Jigsaw24 staff receive annual awareness training relating to information security, including incident management and reporting.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to the premium tier of Elevate24 for a period of 30 days.
• Link to free trial: https://www.jigsaw24.com/solutions/automation-and-tooling/elevate24

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1.5%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 5 July 2024
• What the ISO/IEC 27001 doesn’t cover: None - no exclusions listed
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 14 March 2024
• What the ISO 9001 doesn’t cover: None - no exclusions listed
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI-DSS, our attestation is through Lloyds CardNet
• PCI DSS accreditation date: Monday 12 May 2025
• What the PCI DSS doesn’t cover: No exclusions, but only our webshop orders are in scope
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A78e3180-b444-49bf-a39c-5dc18e59841e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4145db4f-23b3-411a-b9bb-d2f0fca56cf2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 20000-1
  • ISO 22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jigsaw24.com. Tell them what format you need. It will help if you say what assistive technology you use.