SOFTCAT PLC

CyberArk Zero Touch PKI

CyberArk Zero Touch PKI delivers a modern, cloud‑native PKI‑as‑a‑Service that eliminates the complexity of running internal PKI. It provides automated certificate issuance, scalable architecture, high availability, and strong security controls while removing server, hardware, and maintenance burdens—offering a seamless replacement for legacy PKI systems.

Features

• Cloud-based PKI service eliminating server upkeep and maintenance burdens.
• Certificate issuance, renewal and revocation.
• High availability with global redundancy ensuring consistent certificate delivery performance
• Integrates seamlessly with CyberArk Certificate Manager for centralized identity orchestration
• Microsoft Active Directory auto-enrollment enabling automated certificate provisioning workflows.
• Offers issuance policies and templates enabling scalable enterprise certificate management
• Built on secure architecture using FIPS-certified HSMs for key protection
• Supports SCEP, EST, ACME, REST protocols for flexible certificate automation.
• Certification validation using CRL and OCSP capabilities
• Provides web-based interface simplifying PKI administration and certificate management tasks.

Benefits

• Eliminate PKI maintenance and instantly free teams from manual operations.
• Scale PKI effortlessly using globally redundant, highly available cloud architecture
• Integrate seamlessly with CyberArk Certificate Manager, orchestrate machine identities automatically
• Accelerate deployments using white‑glove onboarding tailored to your business needs
• Strengthen security through FIPS‑certified HSMs and continuous 24×7 monitoring
• Automate enrollment processes using SCEP, EST, ACME, REST protocols
• Simplify PKI management using an intuitive web interface for administrators
• Support modern identity workflows with SAML and OIDC integrations easily
• Respond quickly to growth, flexible microservices supporting unpredictable certificate demand

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

249783465967151

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection

  Data security

  • Digital trust
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CyberArk Certificate Manager
• Cloud deployment model: Public cloud
• Service constraints: CyberArk Zero Touch PKI is a cloud‑native SaaS platform focused on resilience, automation, and simplified management. Its microservices architecture and CI/CD pipelines enable seamless, low‑downtime releases, supported by rollback mechanisms that ensure stability if issues arise. The service includes continuous 24/7 monitoring across all components, providing real‑time health checks and proactive alerting for critical events. Automated detection identifies configuration changes and security anomalies, triggering rapid, multi‑channel notifications. Together, these capabilities ensure reliable operations, rapid response to potential issues, and strong operational continuity for modern PKI environments.
• System requirements:
  • Web browser to use our solution
  • ACM, EST, SCEP, WCCE Clients
  • Applications calling Zero Touch PKI's REST APIs

User support

• Email or online ticketing support: Yes
• Support response times: 1-2 Hours for Critical cases.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CyberArk offers multiple support tiers, including Standard Support and Premium (Maintenance Plus 24x7). Standard Support provides access to the CyberArk Knowledge Base, updates, and business-hours assistance. Premium Support delivers 24x7 global coverage, priority handling for critical issues, unlimited phone/email support, and access to all updates and point releases.; ; Technical Account Manager / Cloud Support Engineer; CyberArk provides access to Customer Success Managers and Cloud Support Engineers for enterprise customers. These roles deliver proactive guidance, onboarding, and technical troubleshooting for Privilege Cloud and hybrid deployments. Dedicated Technical Account Managers are available under advanced success plans or enterprise agreements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds it deleted from the cloud service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: CyberArk Zero Touch PKI offers a web based self service interface as well for submitting requests, revocation and downloading of certificates if required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: 1. Setting up the service through the API; Zero Touch PKI provides a dedicated REST API that allows users to manage certificates programmatically. Setup begins by generating and managing an API key from the ZTPKI instance, then authenticating to the region‑specific API endpoint. Users can submit certificate signing requests (CSRs), monitor issuance status, and retrieve issued certificates using standardized endpoints (e.g., POST /api/v2/csr, GET status, GET certificate). ; ; 2. Making changes through the API; Users can request new certificates, poll issuance status, download issued certificates, and automate workflows that would traditionally require UI interaction. The API supports ongoing lifecycle tasks—such as validating issuance states, retrieving certificate metadata, or integrating certificate requests into CI/CD environments—using consistent REST patterns across all operations. ; ; 3. API limitations; The API is designed primarily for certificate lifecycle operations, not full platform administration. Activities such as configuring CA hierarchies, defining issuance policies, or managing root/subordinate CAs must be completed during onboarding workflows rather than via API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: During Service Onboarding, the tenant provides Root CA and Issuing CA Certificate Profile specifications to the CyberArk Zero Touch PKI team. Creation of the Root and Issuing CA certificates will adhere to the tenant's documented certificate profile requirements

Scaling

• Independence of resources: CyberArk Zero Touch PKI is a modern architecture with automatic scaling of processes within our multi-region cloud based solution, to meet the spikes in demands that naturally occur for certificate issuance as well as certificate status (CRL and OCSP).

Analytics

• Service usage metrics: Yes
• Metrics types: CyberArk service availability are visible on the following site:; CyberArk Zero Touch PKI: https://status.ztpki.venafi.com; CyberArK Zero Touch PKI includes also certificate lifecycle dashboard.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: CyberArk Zero Touch PKI offers a web based self service interface and a Rest APIs to download certificates if required.
• Data export formats: Other
• Other data export formats:
  • DER/PEM format (.cer and .crt extensions)
  • Certificate chain can be included.
• Data import formats: Other
• Other data import formats:
  • During the certificate request, Users provides a certificate request file
  • (CSR format)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CyberArk is committed to a service availability SLA of 99.9% for SaaS solutions.; In the event CyberArk does not meet the Availability Commitment, Customer shall be eligible to receive a credit (“Service Credit”). Service Credits are calculated as a percentage of the pro-rated monthly subscription fee paid to CyberArk for the affected SaaS Product for the Subscription Term in which the Unavailability occurred, and based on the actual Uptime Percentage
• Approach to resilience: Available on request
• Outage reporting: 1. a public dashboard; 3. email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: CyberArk Zero Touch PKI is designed to integrate with customer Single Sign-On (SSO) platforms, supporting most SAML or OIDC-compliant SSO products. Integration guides are available for Okta, Microsoft Entra ID (formerly Azure AD), and other platforms. CyberArk Zero Touch PKI supports the Service Provider-Initiated (SP) sign-on flow for both SAML and OIDC.
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: CyberArk Zero Touch PKI is designed to integrate with customer Single Sign-On (SSO) platforms, supporting most SAML or OIDC-compliant SSO products. Integration guides are available for Okta, Microsoft Entra ID (formerly Azure AD), and other platforms. CyberArk Zero Touch PKI supports the Service Provider-Initiated (SP) sign-on flow for both SAML and OIDC.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: YberArk tracks all service components through their lifecycle using an IT Service Management (ITSM) system and maintains documented baseline configurations under configuration control. Every change request includes details of impact, risks, and affected environments, and is reviewed by the Change Advisory Board (CAB). Changes are tested in non-production environments and scheduled during maintenance windows to minimize disruption. Security impact is assessed during planning, with rollback plans and separation of environments enforced. Baseline configurations are reviewed at least annually or after significant changes to ensure compliance and security integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: CyberArk operates continuous monitoring of production systems, applications, and privileged activities through centralised logging, SIEM integration, and advanced threat detection. Potential compromises are identified using anomaly detection, rule-based alerts, and behavioural analytics across identity and privileged access events. When a threat is detected, predefined incident response procedures are triggered, including isolating affected accounts, notifying security teams, and applying containment measures. Automated responses ensure rapid mitigation. CyberArk’s Incident Response Policy requires immediate containment and prompt customer notification, in line with SOC 2 and ISO 27001 standards, ensuring swift and effective resolution without undue delay.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.