SPECIALIST COMPUTER CENTRES PLC

IBM - webMethods Hybrid Integration

IBM webMethods Hybrid Integration is an an
integration cloud Platform-as-a-Service (iPaaS)
that enables organizations to manage and deploy
diverse integration patterns across both onpremises and multicloud environments through a
single control plane

Features

• One single platform for apps, APIs, B2B, and file transfer
• Hybrid Control Plane for monitoring and analytics
• Pre-built connectors for third-party apps and data
• API Management with REST and GraphQL support
• Event Gateway for real-time messaging and events
• Data encryption in transit and at rest
• Multi-cloud and hybrid deployment options
• Role-based access and security controls

Benefits

• Accelerate integration with low-code and connectors
• Connect SaaS and on-prem systems seamlessly
• Improve API lifecycle with governance and analytics
• Secure data exchange with encryption and compliance
• Enable real-time processes through eventdriven integration
• Simplify operations with centralized monitoring tools
• Scale globally with multi-region hosting and VAN
• Optimize costs with usage-based pricing

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworksales@scc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

254307768448544

Contact

Warren Strain
01217667000
frameworksales@scc.com

About your service

• Service categories:

  Application Development and Deployment

  Integration and orchestration

  Business to business middleware

  • B2B Gateway Middleware
  • Managed File Transfer

  Integration software

  • API Management Software
  • API Gateway Software
  • Integration Platforms

  Event stream processing

  • Messaging Middleware
  • Stream Processing Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Please refer to compatibility report:; https://www.ibm.com/software/reports/compatibility; /clarityreports/report/html/softwareReqsForProduct?; deliverableId=78622B695AFF41F18E94AA86225; A6263
• System requirements: Please refer to compatibility report linked above

User support

• Email or online ticketing support: Yes
• Support response times: 24 x 7 access to the IBM Cloud technical support; team through cases (online), telephone, and; instant messaging chat. Response times (on all; days) is based on the issue Severity that you; assign; see "Support Levels" later for details
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Please refer to the IBM Accessibility Checklist at; https://www.ibm.com/able/guidelines/ci162/accessi; bility_checklist.htm
• Onsite support: Yes
• Support levels: Support levels clearly described here:; https://www.ibm.com/support/pages/node/738883
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: IBM helps users start using webMethods Hybrid; Integration SaaS through multiple onboarding; options: Online training and tutorials: Self-paced; courses and guided videos are available via IBM; Training and the SaaS portal to help users learn; integration, API management, and event-driven; capabilities. Comprehensive user documentation:; Detailed setup guides, API references, and bestpractice documents are provided in the IBM; Knowledge Center and developer portal. Getting; started wizards: The web interface includes stepby-step wizards for creating environments, adding; capabilities, and configuring connectors.; Community and support resources: Access to IBM; Support, forums, and knowledge articles for; troubleshooting and advanced topics. Optional; onsite or remote workshops: For enterprise clients,; IBM offers professional services and tailored; enablement sessions to accelerate adoption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, users can extract their; data using self-service options available in the; web interface and APIs. Before termination, users; can download all integration assets, API; definitions, event catalogs, and configuration files; directly from the SaaS console. For transactional; and audit data, APIs allow exporting logs and; runtime metrics in standard formats (JSON, CSV).; IBM does not restrict data access during the active; contract period, and users are responsible for; initiating the export before service expiration. After; termination, IBM retains content for a short period (as defined in the Data Processing Addendum); and then deletes it securely.
• End-of-contract process: At the end of the contract, users retain full access; to the IBM webMethods Hybrid Integration SaaS; console and APIs to export their data. They can; download integration flows, API definitions, event; catalogs, configuration files, and audit logs using; self-service tools. Users are responsible for; completing data extraction before the termination; date. After the contract ends, IBM deletes all client; content following its Data Processing and; Protection policy, with a short retention period for; backups before secure deletion. Included in the; contract price are the SaaS capabilities; (Integration, API Management, B2B/VAN,; Managed File Transfer, Event Endpoint; Management), standard technical support, SLAbacked availability, and self-service data export.; Additional costs apply for optional services such; as enhanced support packages, professional; services for onboarding or custom connectors, and; any usage beyond contracted resource units (e.g.,; extra transactions, API calls, events, or additional; runtimes). In short, users can easily extract their; data before termination at no extra cost, while IBM; ensures secure deletion and compliance after the; retention period.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Users can access information about Data; Processing and Protection on the data linked here:; https://www.ibm.com/software/reports/compatibility; /clarityreports/report/html/softwareReqsForProduct?; deliverableId=78622B695AFF41F18E94AA86225; A6263&osPlatforms=spcrAllValues&duComponent; Ids=spcrAllValues&mandatoryCapIds=spcrAllValu; es&optionalCapIds=spcrAllValues

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: IBM webMethods Hybrid Integration SaaS is; managed entirely through a web interface. Users; can create environments, add capabilities like API; Management, B2B, Managed File Transfer, and; Event Endpoint Management, and invite team; members with role-based permissions. The; interface supports connectors, hybrid runtimes,; and low-code workflow design. It enables full API; lifecycle management—import specs, apply; security, publish to a developer portal, and monitor; analytics. Users can catalog event streams and; configure secure messaging. The Hybrid Control; Plane provides centralized monitoring and; troubleshooting. Overall, it delivers end-to-end; setup and governance without command-line; tools, with minor limitations for advanced; configurations
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not available.
• API: Yes
• What users can and can't do using the API: Users can programmatically manage IBM; webMethods Hybrid Integration SaaS through its; REST APIs, enabling automation and integration; with DevOps workflows. To set up the service,; users can create environments, provision; instances, and register hybrid runtimes using API; calls. They can also configure connectors and; accounts for third-party applications, define; integration flows, and deploy them without using; the web console. APIs allow full lifecycle; management of APIs: importing specifications,; applying security policies, publishing to portals,; and managing subscriptions. Users can monitorperformance, retrieve transaction logs, and; download audit data for compliance. Runtime; operations such as starting, stopping, and scaling; instances can also be automated through API; endpoints, making it ideal for CI/CD pipelines.; However, initial onboarding steps—such as; accepting terms and creating the first environment; —must be completed via the web interface. Some; advanced configurations, like deploying Event; Gateway or enabling tech-preview features,; require manual steps. Additionally, visual flow; design and certain UI-only analytics are not; exposed via API, and standard rate limits apply.; Overall, the API provides robust capabilities for; setup, configuration, and operational control, with; minor limitations around initial provisioning and; advanced UI-driven features.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We insulate tenants through per‑instance isolation; and a resource‑unit (RU) model—capacity is; measured per environment (instances,; transactions, API calls, events, runtimes), so one; tenant’s spikes don’t consume another’s allocation; (IBM Service Description). At the API layer, admins; can enforce rate limits, quotas, and SLA policies; on gateways to throttle consumers and prevent; “noisy neighbor” impact (API Gateway docs;; Manage APIs). For hybrid connectivity, dedicated; UM nodes per tenant enhance performance and; reduce contention (Hybrid integration setup).; Additionally, an availability SLA and Fair Usage; Policy allow IBM to remediate flows that degrade; platform performance (Service Description).

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics types: HTTP request and response status; Network Other metrics: Cloud Resource; monitoring API metrics Service Availability
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can extract their data using self-service; options available in the web interface and APIs.; Before termination, users can download all; integration assets, API definitions, event catalogs,; and configuration files directly from the SaaS; console. For transactional and audit data, APIs; allow exporting logs and runtime metrics in; standard formats (JSON, CSV)
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: IBM guarantees a high level of availability for; webMethods Hybrid Integration SaaS through a; formal Service Level Agreement (SLA. The SLA; commits to monthly availability targets, calculated; as total minutes in a contracted month minus downtime, divided by total minutes in the month.; The guaranteed availability levels and credits are:; Less than 99.9% availability: 2% credit Less than; 99.0% availability: 5% credit Less than 95.0%; availability: 10% credit Credits are applied as a; percentage of the monthly subscription fee for the; affected month. Users must submit a claim; following IBM’s SLA claim process outlined in the; support handbook. This SLA covers components; deployed and managed by the Cloud Service. It; excludes client-side misconfigurations, third-party; endpoints, and tech-preview features. IBM also; provides proactive monitoring and an availability; SLA backed by infrastructure resilience to; minimize downtime. In short, IBM offers a clear; refund mechanism if guaranteed availability is not; met, ensuring transparency and reliability for; enterprise workloads.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: API tokens and service credentials for; programmatic access
• Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization; of privileged accounts that is subject to regular; validation. A privileged account is a duly; authorised IBM user identity with administrative; access to a Cloud Service, including associated; infrastructure, networks, systems, applications,; databases and file systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: API tokens for programmatic management

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IBM has an Information Technology (IT) Security; policy that establishes the requirements for the; protection of IBM's worldwide IT systems and the; information assets they contain, including networks and computing devices such as servers,; workstations, host computers, application; programs, web services, and telephone systems; within the IBM infrastructure. IBM’s IT Security; policy is supplemented by standards and; guidelines, such as the Security Standards for; IBM's Infrastructure, the Security and Use; Standards for IBM Employees and the Security; Guidelines for Outsourced Business Services.; Such are reviewed by a cross-company team led; by the IT Risk organization every six months. IBM; has a dedicated Vice President of IT Security who; leads a team responsible for IBM's own enterprise; data security standards and practices.; Responsibility and accountability for executing; internal security programs is established through; formal documented policies. IBM Services teams; also have dedicated executives and teams who; are responsible for information and physical; security in the delivery of our client services
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: IBM maintains policies and procedures to manage; risks associated with the application of changes to; its Cloud Services. Prior to implementation, all; changes to a Cloud Service, including its systems,; networks and underlying components, will be; documented in a registered change request that; includes a description and reason for the change,; implementation details and schedule, a risk; statement addressing impact to the Cloud Service; and its clients, expected outcome, rollback plan,; and documented approval by IBM management or; its authorized delegate.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: With each Cloud Service, as applicable and; commercially reasonable, IBM will a) perform; penetration testing and vulnerability assessments; before production release and routinely thereafter,; b) enlist a qualified and reputable independent; third-party to perform penetration testing and; ethical hacking at least annually, c) perform; automated management and routine verification of; underlying components’ compliance with security; configuration requirements, and d) remediate any; identified vulnerability or noncompliance with its; security configuration requirements based on; associated risk, exploitability, and impact. IBM; takes reasonable care to avoid Cloud Service; disruption when performing its tests, assessments,; scans, and execution of remediation activities
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: IBM maintains and follows policies requiring; administrative access and activity in its Cloud; Services’ computing environments to be logged; and monitored, and the logs to be archived and; retained in compliance with IBM’s worldwide ; records management plan. IBM monitors privileged account use and maintain security; information and event management policies and; measures designed to a) identify unauthorized; administrative access and activity, b) facilitate a; timely and appropriate response, and c) enable; internal and independent third party audits of; compliance with such policies. IBM systematically; monitors the health and availability of production; Cloud Service systems and infrastructure at all; times
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: IBM: -maintains and follows incident response; policies aligned with NIST guidelines for computer; security incident handling, and will comply with; data breach notification requirements under; applicable law. -investigates security incidents, including unauthorised access or use of content or; the Cloud Service, of which IBM becomes aware,; and, if warranted, define and execute an; appropriate response plan. -promptly notifies; Client upon determining that a security incident; known or reasonably suspected by IBM to affect; Client has occurred. -provides Client with; reasonably requested information about such; security incident and status of applicable; remediation and restoration activities performed or; directed by IBM.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial of IBM webMethods Hybrid; Integration SaaS lasts 30 days, includes one; integration environment, and provides core; capabilities such as API management, application; integration, B2B, Managed File Transfer, and; event management. It excludes SLA and technical; support, is not for production use, and has; transaction and feature limits.
• Link to free trial: https://www.ibm.com/account/reg/us-en/signup? formid=urx-53925

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0.5%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 4 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Wednesday 4 June 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard Data Security Manager
• PCI DSS accreditation date: Wednesday 10 September 2025
• What the PCI DSS doesn’t cover: We are a Level 4 Merchant
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B024f203-b84e-46e3-ba3f-19eb3e745a92
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bddbbac0-18ca-426d-a809-f8d75d0666b0
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworksales@scc.com. Tell them what format you need. It will help if you say what assistive technology you use.