NETPREMACY LIMITED

Backupify for Microsoft 365 via Netpremacy

Backupify protects your most important cloud data through secure, automatic, daily backup. Backupify allows search and restore of files with advanced administrative features, safeguarding your business from data loss caused by user errors, malicious deletions, hackers, and application errors. Backs-up Microsoft Office 365 data in Exchange, One Drive, Sharepoint, Teams

Features

• Microsoft Office 365 data automatically backed up 3x a day
• SOC 2 Type II audited and HIPAA compliance
• Fast & Granular restore function
• Built-in data encryption
• Data controls and monitoring - intuitive dashboard
• Audit logs, uptime and availability SLAs, and export capabilities
• Advanced internal controls
• Regular vulnerability management and testing
• Backs up data in Exchange, One Drive, Sharepoint and Teams
• Full domain restore - with permissions

Benefits

• Independent cloud backup service for all your critical M365 data
• Individual file location and restore
• Full account restore
• Backup leavers and contractors independently of Microsoft 365
• Set your own backup data retention period
• Peace of mind for users and administrators
• Intelligent API Throttling for Microsoft data requests
• Cloud Managed - so no on prem infrastructure
• Set up takes 5 minutes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

254915319217380

Contact

Andrew Eden
0113 366 2008
aeden@netpremacy.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Active Microsoft 365 or Google Workspace environment for cloud protection
  • Global Administrator or Super Admin credentials for the initial setup
  • An active Backupify subscription license to access the backup services
  • Access to a modern web browser like Chrome or Firefox
  • Stable internet connectivity to manage the cloud backup user interface
  • Authorisation for Backupify to access tenant data through OAuth tokens
  • Compliance with SOC 2 Type II security and privacy standards
  • No local hardware or software installation is required for deployment
  • Integrated ransomware detection technology to monitor for malicious file activity
  • Support for Google APIs and Microsoft Graph for data retrieval

User support

• Email or online ticketing support: Yes
• Support response times: Support is available via email, online ticketing, and phone. Support is available 24/7/365, ensuring consistent coverage every day of the year.; ; Response times typically depend on the priority of the request. For critical (Priority 1) issues, response times are often as fast as 30 to 60 minutes. Standard or lower-priority questions generally receive responses within a few hours.; ; Because Backupify offers true 24/7/365 support, response times do not vary at weekends; the same SLAs and availability apply on Saturdays and Sundays as they do during the work week.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Keyboard Navigation: Testing focuses on the tab order to ensure the chat trigger is reachable. A common issue is "focus trapping," where a user must be able to enter the chat, navigate messages, and exit back to the main content without getting stuck.; ; Screen Reader Compatibility (NVDA/JAWS/VoiceOver): Evaluation includes verifying that the chat button has a descriptive aria-label. We test for ARIA live regions (aria-live="polite"); these are essential so that screen readers announce incoming messages automatically without the user having to manually move focus to the chat window.; ; Visual Adjustments: Testing includes compatibility with high-contrast modes and screen magnification (up to 400%). This ensures that the chat bubble and text input do not overlap critical site navigation or become unreadable.; ; Labeling: We verify that interactive icons (like "Send" or "Attach") are not just visual but have text alternatives, preventing the "unlabeled button" error for non-visual users.
• Onsite support: No
• Support levels: Single, all-inclusive level of 24/7/365 technical support for all customers. This support is available via phone, chat, and an online ticketing system (Helpdesk).; ; Support Costs; The cost of support is included in the annual license fee, meaning there are no additional or tiered costs for higher levels of service.; ; TAM and Support Engineers; Backupify does not explicitly offer a "Cloud Support Engineer" as a standard designated role for individual accounts. However, they do provide:; ; Account Managers: Dedicated representatives for billing and strategic inquiries.; ; Implementation/Onboarding Managers: Specialised staff to assist with initial setup and deployment.; ; Backup Solution Architects: Available specifically through the Datto Backup Concierge Program for MSP partners to assist with technical architecture and profitability.; ; Standard users interact with technical support teams described as "on-demand tech gurus" rather than having a dedicated Technical Account Manager (TAM) unless arranged via specific enterprise-level partner agreements.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Backupify, helps users start using its service by prioritising a "set it and forget it" onboarding experience designed for speed and simplicity. Because the platform is a SaaS-based solution, the setup process is primarily self-service and automated.; ; To assist users, Backupify provides the following resources:; ; User Documentation: They offer an extensive online Knowledge Base and Help Center. This includes detailed, step-by-step configuration guides for integrating the service with Microsoft 365 and Google Workspace, as well as technical articles on data restoration and seat management.; ; Online Training: Users have access to on-demand webinars and video tutorials. These resources walk administrators through the dashboard, reporting features, and security settings.; ; 24/7/365 Support: Backupify provides around-the-clock technical support via phone and email to help resolve any deployment issues in real-time.; ; Free Trial: A 14-day trial allows users to test the backup and restore functionality before full implementation.; ; While Backupify focuses on scalable online training and documentation, onsite training is generally not a standard offering due to the platform’s intuitive interface, which is designed to be deployed by IT administrators in minutes without physical intervention.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Backupify contract ends, users must extract their data before the subscription is officially cancelled. Once the account is terminated, access to the dashboard is immediately lost, and stored backups are permanently purged.; ; Extraction Process; Administrators perform data extraction via the self-service Recovery and Exports tabs in the dashboard:; ; Selection: Choose the specific service (e.g., Exchange, OneDrive, Gmail) and the desired point-in-time snapshot.; ; Export: Click the Export button to generate a download link.; ; Download: Once the export is processed, it appears in the Exports tab for download to a local machine.; ; Supported Formats; Mail (Gmail/Exchange): MBOX or PST.; ; Drive/OneDrive/SharePoint: .ZIP archives (preserving original Office/Google formats).; ; Calendar: iCal (.ics).; ; Contacts: VCF (.vcf).; ; Critical Considerations; Active Subscription Required: Exporting capabilities are only available while the account is active.; ; Manual Effort: Standard exports are often performed per user or service; bulk "full domain" exports may require a specific request to support and potentially involve additional fees.; ; Support: To finalise the exit, users must open a support case to request account deletion.
• End-of-contract process: When a contract ends or is terminated, Backupify typically offers a grace period (often 30 to 90 days) during which data is retained. After this period, all backed-up data is permanently deleted from their servers. Customers are responsible for exporting their data before the termination date, as access to the recovery dashboard is revoked once the subscription expires.; ; Pricing: Inclusions vs. Additional Costs; ; Included: Pricing is generally seat-based (per user). The standard fee includes three automated daily backups, "Infinite Cloud Retention" (storage for the life of the active subscription), point-in-time recovery, and security features like SOC 2 Type II compliance and 256-bit encryption. It also covers the ability to restore data to original accounts or export it locally.; ; Additional Costs: The primary additional cost is the addition of new users/seats. While most modern plans offer unlimited storage, some legacy tiers may incur overages if storage limits are exceeded. Specialised professional services for complex migrations or custom integrations may also involve extra fees. Because Backupify is often sold via Managed Service Providers (MSPs), specific terms may vary by provider.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Backupify provides a REST API designed to manage SaaS backup services for Microsoft 365 and Google Workspace.; ; Setup via API Users can automate the onboarding of new clients or tenants. The API enables programmatic discovery of services (like Exchange, OneDrive, or Gmail) and individual users. Once discovered, you can use API calls to enable backups for specific seats or entire domains, allowing for bulk deployment across large organisations.; ; Making Changes The API allows for active management of existing backups. Users can:; ; Trigger manual, on-demand backup runs.; ; Initiate restores of specific items or entire accounts to original or alternate locations.; ; Update protection status for users (adding or removing seats).; ; Monitor backup status and health through reporting endpoints.; ; Limitations; ; No Raw Data Export: The API is for management and internal restoration; it does not allow you to stream or download raw backup blobs to external storage.; ; Rate Limiting: Usage is subject to rate limits to ensure platform stability.; ; UI Dependency: Certain global configuration settings, billing details, and complex folder-level selections may still require the web interface.; ; Discovery Sync: There is often a delay between adding a user in the SaaS environment and their appearance in API discovery results.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Backupify offers several customisation options to help organisations align their backup strategy with their internal policies and compliance requirements.; ; What can be customised:; ; Data Retention: Users can change the default "Infinite Retention" to a custom period (e.g., 1 year or 7 years) to meet specific legal or storage needs.; ; Seat Management: The "Auto-Add" feature can be toggled on to automatically protect new users/sites or off for manual selection.; ; Backup Timing: While the three daily automated backups are fixed, users can initiate on-demand snapshots using the "Backup Now" tool.; ; Branding: For partners and large organisations, custom logos and background images can be applied to the portal.; ; Permissions: Administrative access can be delegated through different roles.; ; How users can customise: Most settings are managed through the web-based dashboard. Admins navigate to the Admin > Settings menu for retention or the Seat Management page to manage users. Branding and high-level account settings are typically configured via the Datto Partner Portal.; ; Who can customise: Customisation is restricted to Super Administrators and Administrators. Super Admins have full authority over all settings, while standard Admins can manage users and retention but cannot change billing or edit Super Admin profiles. End-users generally do not have customisation privileges.

Scaling

• Independence of resources: Backupify guarantees that users are not affected by the demand of others through its purpose-built private cloud infrastructure (the Datto Cloud). Unlike general-purpose public clouds, this architecture is engineered specifically for high-volume backup workloads and employs multi-tenant isolation.; ; By controlling the entire stack—from hardware to network layers—Backupify uses independent resource allocation and parallel processing to prevent "noisy neighbour" effects. This ensures that one user’s large-scale recovery or backup does not impact the performance of another. Additionally, elastic scaling dynamically distributes resources to maintain consistent speeds for all 4.6 million protected users.

Analytics

• Service usage metrics: Yes
• Metrics types: Backupify provides critical service metrics for Microsoft 365 and Google Workspace environments, focusing on data protection and compliance. Key metrics include:; ; Backup Success Rates: Monitoring automated 3x daily backups to ensure data consistency and reliability.; ; Seat Management: Tracking active, archived, and deleted users for license optimisation.; ; Storage Volume: Visibility into total data consumed and growth trends across applications like OneDrive, Exchange, and SharePoint.; ; Audit Logs: Detailed activity tracking of admin actions, restores, and exports for regulatory compliance.; ; Recovery Progress: Real-time status of point-in-time restoration tasks to meet Recovery Time Objectives (RTOs).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Backupify

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data from Backupify through the following steps:; ; Log in to the Backupify/Datto SaaS Protection dashboard.; ; Navigate to the Recovery tab and select the desired service (e.g., Google Workspace or Microsoft 365).; ; Select the specific user, site, or team and choose a backup snapshot (date).; ; Select the files or folders and click Export.; ; Once processed, go to the Exports tab to Download the data.; ; Data is typically delivered as a ZIP archive containing service-specific formats like PST/MBOX (Email), VCF (Contacts), or iCal (Calendar).
• Data export formats: Other
• Other data export formats:
  • PST/MBOX
  • VCF
  • ICal
• Data import formats: Other
• Other data import formats:
  • PST/MBOX
  • VCF
  • ICal
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Backupify targets high availability for its cloud-to-cloud backup services, typically aiming for 99.9% uptime. Their Service Level Agreements (SLAs) focus on ensuring that data from SaaS applications, such as Microsoft 365 and Google Workspace, is backed up automatically three times daily.; ; If Backupify fails to meet these guaranteed availability levels, the company does not typically offer direct cash refunds. Instead, the standard remedy is the issuance of Service Credits. These credits are applied to the user’s account to offset future billing cycles. To receive these credits, customers generally must submit a written request within a specified period (usually 30 days) following the service failure.; ; It is important to note that availability guarantees often exclude "Excused Downtime." This includes scheduled maintenance windows, Force Majeure events, or service disruptions caused by the primary SaaS providers themselves (e.g., a global Microsoft Azure or Google Cloud outage). Detailed terms are governed by the Datto/Kaseya Master Services Agreement, which outlines the specific percentage of credits awarded based on the duration of the service interruption.
• Approach to resilience: Available on request
• Outage reporting: Backupify reports service outages through several channels to keep users informed about platform health and backup status:; ; Public Status Dashboard: The primary resource for real-time service health is the Datto Status Page (found at status.datto.com). This public dashboard tracks outages, performance degradation, and scheduled maintenance specifically for SaaS Protection and Backupify services.; ; API: Backupify offers a REST API (accessible via the Datto Partner Portal) that allows developers to programmatically retrieve backup status, seat data, and success metrics. While primarily used for integration and reporting, it provides automated access to service performance data.; ; Email Alerts: Users can configure customisable email notifications within the Partner Portal or Backupify dashboard. These alerts can be set to trigger for critical events, such as failed backups, "not seen" device status, or service interruptions, ensuring administrators receive immediate updates in their inbox.; ; Additionally, an internal Status and Recovery dashboard within the application provides a granular view of specific backup runs and account-level health.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Backupify restricts management interface access through OAuth 2.0 token-based authentication and Single Sign-On (SSO), ensuring no storage of admin credentials. It enforces role-based access control (RBAC) with specific roles (Super Admin and Admin) and provides audit logs for accountability.; ; For support and internal operations, Backupify follows the principle of least privilege (PoLP) and need-to-know basis. Internal data access is strictly controlled and audited. Support channels require verification questions for sensitive requests, and critical actions like data deletion may necessitate secondary authorisation from another staff member to prevent unauthorised modifications.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Backupify maintains a comprehensive security posture centred on SOC 2 Type II compliance and data privacy standards like GDPR and HIPAA.; ; Policies & Processes: Key policies include strict access control (least privilege), incident response protocols, and data lifecycle management. They employ AES-256 encryption for data at rest and TLS 1.2+ for data in transit. Technical processes involve regular vulnerability assessments, third-party penetration testing, and continuous monitoring of their cloud-native infrastructure.; ; Reporting Structure: Information security is managed by a dedicated Chief Information Security Officer (CISO) and a specialised Security Operations Center (SOC). This structure rolls up to executive leadership (CTO/CEO) to ensure security remains a primary business priority with independent oversight.; ; Ensuring Compliance: Policy enforcement is achieved through:; ; Mandatory Training: Annual security awareness education for all staff.; ; Automated Controls: Mandatory Multi-Factor Authentication (MFA) and automated configuration auditing to prevent drift.; ; Third-Party Audits: Recurring independent audits to verify SOC 2 requirements.; ; Access Reviews: Periodic audits of administrative permissions.; ; Non-compliance is addressed through formal disciplinary procedures, ensuring that data protection is integrated into every stage of the operational lifecycle.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Backupify, as part of Datto, tracks service components throughout their lifecycle using automated inventory management and a centralized Configuration Management Database (CMDB). This ensures continuous visibility from provisioning to decommissioning.; ; Changes are managed through a formal approval workflow. Security impact is assessed by evaluating potential risks to the attack surface and threat landscape. Proposed updates undergo mandatory testing in isolated staging environments, followed by peer and security lead reviews. Every change requires documented impact analysis and a verified rollback plan to ensure service resilience and maintain its SOC 2 Type II compliance posture.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Backupify employs continuous automated scanning and regular third-party penetration testing to identify vulnerabilities. Potential threats are assessed based on impact and likelihood using the CVSS framework. Security intelligence is gathered from vendor notifications, industry feeds (such as US-CERT and NVD), and bug bounty programs.; ; Patches are prioritised by risk level. Critical vulnerabilities are addressed via an emergency change process, typically within 24–72 hours. Standard security updates follow a structured deployment lifecycle, generally completed within 30 days to ensure service stability and security across their global SaaS infrastructure.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Backupify identifies potential compromises through real-time monitoring, system log analysis, and traffic inspection for suspicious behaviour. The platform uses a proprietary correlation system to analyse activities and conducts regular internal scans and external penetration testing to detect vulnerabilities.; ; When a potential compromise is found, incidents are prioritised by severity following NIST-aligned procedures. High-priority, customer-impacting events receive immediate escalation, mitigation, and forensic analysis.; ; Our global response team operates 24/7/365. We target rapid response times, typically aiming for 20 minutes for Priority 1 incidents and 1 hour for Priority 2/3, ensuring swift recovery via point-in-time restoration.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Backupify utilises structured incident management protocols integrated with Datto’s global security operations. They maintain pre-defined playbooks for common events like service interruptions or data integrity issues to ensure rapid response.; ; Users report incidents through the Backupify Support Portal, email, or dedicated phone lines. For real-time updates, users can monitor the Datto Status page.; ; Following major incidents, Backupify provides Root Cause Analysis (RCA) reports to affected administrators. These reports detail the incident’s scope, timeline, and mitigation steps. Regular updates are also communicated via the status dashboard and direct email notifications throughout the resolution process.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Backupify currently offers a 14 day Free Trial rather than a permanent free version. It includes automated 3x daily backups, granular restores, and full admin dashboard access for Microsoft 365 or Google Workspace. It excludes long-term storage; data is deleted post-trial unless you upgrade to a paid plan.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 7%
• Between £250,000 and £500,000: 7%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 13%
• Between £2,500,001 and £5,000,000: 16%
• Over £5,000,001: 19%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4ffa49d8-1eef-4a7a-95a0-4352562eabdf
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.