DBAAS LTD

Software Licensing

We provide cloud software licensing services focused on compliance, cost efficiency, and simplified management. Our expert team helps organisations choose the right licensing models, manage licences across multiple cloud platforms, and optimise usage. We ensure customers maximise software value while maintaining full compliance with vendor requirements and industry standards.

Features

Scalability: Flexibly adjust database size to match business growth
Cost-effectiveness: Pay only for what you use, saving money upfront.
Automated Backups: Protect data effortlessly with automatic backups.
Security Measures: Ensure data safety with robust encryption and monitoring.
High Availability: Guarantee data access with fail-safe redundancy.
Simplified Management: Easily oversee databases from one central hub.
Regular Updates: Stay secure and efficient with timely software updates
Integration: Seamlessly connect databases with other tools and services.
Compliance: Meet legal standards and regulations effortlessly.
Support and Expertise: Get expert help whenever you need it.

Benefits

Flexible Scalability: Scale up or down to match changing needs.
Reduced Costs: Lower initial investments compared to traditional setups
Data Protection: Safeguard data with automated backup systems.
Enhanced Security: Defend against cyber threats with strong measures.
Continuous Availability: Keep data accessible at all times, ensuring uptime
Streamlined Operations: Simplify management, freeing resources for core tasks.
Improved Performance: Stay efficient with regular software optimizations.
Seamless Integration: Connect databases with other systems effortlessly.
Regulatory Compliance: Meet legal requirements without hassle.
Reliable Support: Access expert assistance for smooth operations.

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

DBAAS LTD DBaaS Ltd
Telephone: +44 7480 080202
Email: admin@dbaasltd.com

About your service

Service categories

Application Development and Deployment

Application platforms

Model driven application platforms
Robotic process automation

Multi cloud support

Yes

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: The Cloud Data & Analytics service extends existing CRM systems (e.g., Salesforce, Dynamics), ERP platforms (Oracle, SAP), middleware solutions, BI tools, and cloud ecosystems like Office 365. It also integrates with web portals, mobile apps, and case management systems, enhancing data ingestion, analytics, and visualization capabilities
Cloud deployment model: Public cloud
Service constraints: Yes, the service has constraints buyers should note. It includes planned maintenance windows, typically scheduled out of hours to minimise disruption, and nightly batch processes for backups and calculations. Emergency maintenance may cause downtime but is communicated in advance. Customisation is allowed but limited to configuration or bespoke development under strict governance.
System requirements: Modern web browser: Chrome, Edge, Firefox, Safari latest versions.

Reliable internet connection with minimum 5 Mbps download speed.

User account with valid subscription credentials for service access.

Operating system: Windows 10+, macOS 12+, or Linux supported.

JavaScript enabled in browser for full application functionality.

Pop‑up blockers disabled to allow secure authentication processes.

Database client tools optional for advanced administrative operations.

TLS 1.2 or higher required for secure data connections.

Email access required for account verification and support notifications.

Sufficient local storage for cached data and temporary files.

User support

Email or online ticketing support: Yes
Support response times: We aim to respond to all questions as quickly and efficiently as possible. Our standard response time during business days (Monday to Friday) is within 2–4 working hours for general queries and within 1 hour for urgent or time-sensitive issues. For more complex requests requiring investigation, we provide an initial acknowledgment within 2 hours and a full response within the agreed timeframe. At weekends and public holidays, response times may be slightly longer, typically within 6–12 hours, depending on the nature of the query. However, urgent issues reported through our dedicated support channels are always prioritised.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 9 to 5 (UK time), 7 days a week
Web chat support: Yes
Web chat support availability: 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard: WCAG 2.2 AA
Web chat accessibility testing: We have not carried out any formal testing with assistive technology users for our web chat solution. At this stage, no dedicated accessibility user-testing sessions have been conducted.
Onsite support: Yes
Support levels: Support levels Service Desk (24×7): Incident logging, triage, and updates via phone/email. Response targets: S1 5 minutes, S2 30 minutes, and S3 1 hour; recovery/workaround targets are specified (e.g., S1 4 hours). Planned maintenance and nightly batch/backups are scheduled after hours. Operations Support: Production support, enhancements, knowledge transition, SLAs for availability and issue resolution, structured outage management, and RCA for major incidents. Professional Services/Onsite: Consulting, onboarding/offboarding, data migration, and customization under project governance; onsite available under agreed scope. Costs Service Desk/Operations: Priced per contract/SLA; service credits (if applicable) negotiated client‑by‑client. Professional Services/Onsite: Time‑and‑materials or milestones; expenses billed separately; onsite typically at extra cost. Technical account manager / cloud support engineer A service transition/delivery function and defined governance provide ongoing account management; functional and hierarchical escalation points are specified. A named service manager/technical lead is provided for implementation and operations; onsite engineers are available as needed.
Support available to third parties: No
AI chatbot: Yes

Onboarding and offboarding

Getting started: We provide comprehensive online user documentation and quick‑start guides to help buyers begin using the service immediately. Interactive onboarding tutorials and knowledge base articles are available through the management console. Online training sessions and webinars can be arranged to support administrators and technical users. Our support team is available to assist with initial setup, configuration, and integration. Onsite training can be provided on request for larger deployments or specialist requirements.
Service documentation: Yes
Documentation formats: HTML
End-of-contract data extraction: T the end of the contract, users can extract their data through standard export tools provided in the management console or via the API. Data can be downloaded in common open formats such as CSV, JSON, or SQL dumps to ensure portability. Buyers remain in full control of their data and can initiate exports at any time before contract termination. After the contract ends, data is retained for a defined period to allow extraction, after which it is securely deleted in line with our data retention and compliance policies.
End-of-contract process: End‑of‑contract process:

At the end of the contract, buyers retain full access to their data for a defined period to allow extraction using the management console or API. Once the retention period expires, all data is securely deleted in line with our compliance and data protection policies. Buyers may request certification of deletion for assurance.

Included in the price:

Standard data export tools (CSV, JSON, SQL dumps).

Access to the management console and API for data extraction.

Secure deletion of data after contract termination.

Basic support during the offboarding process.

Additional cost (if applicable):

Extended data retention beyond the standard period.

Assisted migration services to third‑party platforms.

Custom export formats or large‑scale data transfer support.

Onsite consultancy or tailored offboarding workshops.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera

Other
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The mobile service provides a streamlined experience optimized for smaller screens, focusing on quick access to dashboards, alerts, and visual insights for decision-making on the go. Navigation is simplified, and some advanced features—such as complex data modeling, bulk data uploads, and administrative configurations—are limited or unavailable on mobile due to screen size and processing constraints. The desktop version offers full functionality, including advanced analytics development, integration tasks, and customization options, making it ideal for comprehensive data management and engineering activities. Both versions maintain secure access and responsive design for consistent usability across devices.
Service interface: Yes
User support accessibility: WCAG 2.2 AA
Description of service interface: Our service provides a secure web-based management console and RESTful API for integration. Standard database connectivity is supported via JDBC/ODBC drivers, enabling applications and analytics tools to connect directly. The interface allows authorised users to provision, monitor, and manage resources programmatically or through the portal. All connections are encrypted using TLS 1.2 or higher.”
Accessibility standards: WCAG 2.2 AA
Accessibility testing: We have conducted accessibility testing with users of assistive technologies including screen readers (JAWS, NVDA), voice recognition software (Dragon NaturallySpeaking), and screen magnifiers. Testing confirmed compatibility with keyboard navigation, ARIA labels, and high‑contrast modes. Feedback from users was incorporated into interface improvements to ensure compliance with WCAG 2.2 AA standards.
API: Yes
What users can and can't do using the API: API Capabilities and Limitations Our API is designed primarily for data integration rather than full platform administration. What users can do: Set up the service through the API: Users can configure secure connectivity, authenticate using tokens or keys, and establish endpoints for data exchange during onboarding. Typical setup includes mapping data fields and scheduling data transfers. Make changes through the API: Users can push datasets, retrieve reports, and update transactional or analytical data. APIs support integration with third-party systems for automated workflows and reporting. What users can’t do: Users cannot perform core administrative tasks such as creating user accounts, changing platform configurations, or managing security roles through the API. These actions require the web interface or vendor support. Limitations: API functionality is limited to approved endpoints for data exchange. Rate limits, payload size restrictions, and authentication requirements apply. Advanced features like drag-and-drop dashboards or visualization settings are not exposed via API. Certain changes may require manual intervention or service desk assistance. The API is intended to streamline data operations while maintaining strict security and governance controls.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: What can be customised:

Database instance size (storage, compute capacity, memory).

Security settings (authentication methods, encryption options, access controls).

User roles and permissions.

Backup schedules and retention policies.

Monitoring dashboards and alerts.

API integrations with external applications and analytics tools.

How users can customise:

Through the web-based management console with point‑and‑click configuration.

Via the RESTful API or standard database drivers (JDBC/ODBC).

Using command‑line tools or scripts for automation.

Who can customise:

Authorised buyer administrators with appropriate permissions.

Technical users or developers granted access by the buyer organisation.

End users with delegated roles can customise within their assigned permissions.

Scaling

Independence of resources: We ensure independence of resources through multi‑tenant isolation, quotas, and automated scaling. CPU, memory, storage, and network are logically separated to prevent noisy‑neighbour effects. Monitoring and enforcement guarantee one user’s demand cannot impact another, maintaining consistent reliability and performance.

Analytics

Service usage metrics: Yes
Metrics types: We provide detailed service usage metrics through the management console and API. Buyers can monitor resource consumption (CPU, memory, storage, and network throughput), performance indicators (query response times, latency, transaction throughput), and availability metrics (uptime percentage, service health status). User activity metrics such as API calls, session counts, and authentication attempts are also available. Metrics can be viewed in real time, exported for reporting, or integrated with external monitoring tools. Historical data retention is provided according to the buyer’s subscription tier.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: PAX8

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

Data export approach: “Users can export their data through the management console or programmatically via the API. Standard export formats such as CSV, JSON, and SQL dumps are supported to ensure portability and ease of migration. Administrators can initiate exports directly, and automated scripts can be used for bulk or scheduled data extraction. All exports are secured with encryption in transit, and access is restricted to authorised accounts.
Data export formats: CSV

ODF
Data import formats: CSV

ODF

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: We guarantee service availability of 99.9% uptime per calendar month under our SLA. Availability is monitored continuously, and outages are tracked against this commitment. If availability falls below the guaranteed level, customers are eligible for service credits or partial refunds as defined in our SLA. This ensures reliability, transparency, and fair compensation for any disruption
Approach to resilience: Our service is resilient through redundant infrastructure, automated failover, and continuous monitoring. Data centres have multiple power, network, and cooling systems, with workloads replicated across zones. Disaster recovery and backups are tested regularly.
Outage reporting: Outages are reported via a public status dashboard, with optional email alerts and API integration for customer monitoring.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Access is restricted through role‑based permissions and least‑privilege principles. All administrative access requires multi‑factor authentication, secure VPN connections and is logged for audit. Support channels are segregated, with strict identity verification before sharing customer information.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001
Information security policies and processes: We follow formal information security policies aligned with ISO/IEC 27001 and the Cloud Security Alliance (CSA) CCM v4.0 framework. Policies cover access control, data protection, incident management, and acceptable use. Compliance is overseen by a board‑level Chief Information Security Officer (CISO), with reporting lines through the security governance team to senior management. Policies are enforced through mandatory staff training, regular audits, and continuous monitoring. Non‑compliance is escalated via a defined incident reporting process.
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: We follow formal configuration and change management processes aligned with ISO/IEC 27001 and CSA CCM v4.0. All service components are tracked throughout their lifecycle using an asset management system, ensuring accurate records of configuration, dependencies, and ownership. Changes are logged, reviewed, and approved through a structured change management workflow. Each change is assessed for potential security impact, including vulnerability exposure, compliance requirements, and customer impact. Approved changes are implemented consistently across environments, with audit trails maintained for accountability. Unauthorised changes are prevented through strict access controls and continuous monitoring.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: We maintain a structured vulnerability management process to protect our cloud services. Threats are assessed through continuous monitoring, automated scans, penetration testing and secure code reviews. Vulnerabilities are prioritised using CVSS scoring. Critical issues are patched within 24–48 hours, high‑severity within five working days, and lower‑risk items during scheduled maintenance. Emergency patching procedures allow rapid deployment when active exploits are identified. Threat intelligence is sourced from NCSC advisories, vendor bulletins, CERT alerts, MITRE CVE databases and commercial feeds. Post‑incident reviews and staff training ensure continuous improvement in resilience, response times and overall security posture.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: We operate continuous protective monitoring across our cloud services. Potential compromises are identified through automated log analysis, intrusion detection systems, vulnerability scanning and correlation of security events. Alerts are triaged by our security team to assess severity and impact. When a potential compromise is detected, we initiate incident response procedures including containment, investigation, remediation and communication with affected stakeholders. Critical incidents are addressed immediately, with response times measured in minutes. High‑severity issues are resolved within hours, while lower‑risk events are managed through scheduled reviews. Post‑incident analysis ensures lessons are learnt and continuous improvement of monitoring processes.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: We have predefined processes for common events such as outages and security alerts. Users report incidents via our service desk, portal or support email. All incidents are logged, investigated and resolved according to severity. Incident reports are provided to affected customers, including root cause, impact and corrective actions.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks: No

Pricing

Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: What’s included Managed database instance with limited storage, queries, and monitoring for evaluation. What isn’t included No high‑availability, backups, disaster recovery, enterprise support, or premium security. Limited time period A free trial is available for 30 days, then an upgrade is required.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 1%
Between £500,001 and £1,000,000: 2%
Between £1,000,001 and £2,500,000: 3%
Between £2,500,001 and £5,000,000: 4%
Over £5,000,001: 5%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: British Assessment Bureau
ISO/IEC 27001 accreditation date: Friday 5 September 2025
What the ISO/IEC 27001 doesn’t cover: Not Applicable
ISO 28000:2022 certification: No
ISO 9001 certification: Yes
Who accredited the ISO 9001 certification: British Assessment Bureau
ISO 9001 accreditation date: Friday 5 September 2025
What the ISO 9001 doesn’t cover: Not Applicable
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: 6e047eb3-459e-4edf-9ddd-c1125e3f7dba
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: 5e571ec8-9407-499e-826f-6c7e456c241b
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

Software Licensing

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Public sector networks

Pricing

Discount percentage by annual call-off contract value (excluding VAT)

Non-mandatory Standards and certifications

Social value

Service documents