DEEPC AI LIMITED

deepc - Radiology AI

deepc provides one platform to unify your radiology AI workflows, all with one installation, one contract, one security framework, and one point of support, no matter your scale.

Evaluate, deploy, monitor and build AI solutions with deepcOS - a customisable radiology AI operating system to support radiologists with leading AI.

Features

• Workflow: One platform to unify radiology AI workflows.
• Unified: one installation, contract, security framework, support point
• Radiology AI: Evaluate, deploy, monitor and build.
• Secure: data de-identification, cloud hosted, strict GDPR compliance
• Scalable: automatically scale and turn on new AI resources
• Safe: AI Safety oversight from pre-deployment to AI surveillance.
• Simple: Access multiple Radiology AI outputs, embed in HIT systems.
• Evaluate, deploy, monitor and build AI solutions with deepcOS
• One platform to unify your radiology AI workflows

Benefits

• One platform to Unify your Radiology AI Workflows
• Evaluate, deploy, monitor and build AI solutions with deepcOS
• Easy for radiologists to access clinical value of multiple AI.
• Avoid cost and complexity of integrations, access 50+ AI solutions.
• Fast, streamlined access to radiology AI solutions directly within PACS/RIS/EPR
• Export, anonymise, pseudonymise data and integrate research AI models quickly.
• AI Evaluator measures performance of research AI models

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Phil.Baker@deepc.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

257731496366102

Contact

Phil Baker
07547 319266
Phil.Baker@deepc.ai

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: There are no service constraints we are aware of.
• System requirements:
  • Works with all modern Internet Browsers.
  • Works on Microsoft or Mac computers/devices.

User support

• Email or online ticketing support: Yes
• Support response times: Response times are within 2 hours Monday to Friday (excluding Bank and Public Holidays).; ; Support is provided via telephone and email.; ; Outside of these days/times, any emails will be picked up at the start of the next working day (eg: an email sent Saturday will be picked up Monday).; ; Extended hours support and 24/7 support is available, on request and may incur an additional charge.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Front line support response times are within 2 hours Monday to Friday (excluding Bank and Public Holidays).; ; Support is provided via telephone and email.; ; Outside of these days/times, any emails will be picked up at the start of the next working day (eg: an email sent Saturday will be picked up Monday).; ; Extended hours support and 24/7 support is available, on request and may incur an additional charge.; ; Additional virtual or onsite support is available and can be arranged, although may incur an additional charge.; ; We also hold regular (at least quarterly) account meetings with all customers to review how things are going, look at any service metrics, contract performance and review the account overall.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Deepc supports customers every step of the way to get their service up and running.; ; We provide onsite and remote implementation support during the initial implementation phase. This implementation phase includes access to an extensive range of online learning, including training materials, videos, webinars, etc.; ; We can also provide onsite, classroom based training either on a 1-1, 1-few or 1-many basis.; ; All deepc solutions are extensively documented and this will all be made available as part of the service to the customer.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Deepc is fully committed to ensuring continuity of service and especially continuity of patient care. We will work with the customer and any nominated 3rd party/new supplier to ensure the transfer of any data at the end of one of our contracts is seamless.; ; We would go through a data migration process of qualifying, cleansing, validating, staging, transferring, more validation and certification of both the transfer and the destruction of data once the work is complete, as required and agree with the customer.
• End-of-contract process: Deepc is fully committed to ensuring continuity of service and especially continuity of patient care. We will work with the customer and any nominated 3rd party/new supplier to ensure the transfer of any data at the end of one of our contracts is seamless.; ; We would go through a data migration process of qualifying, cleansing, validating, staging, transferring, more validation and certification of both the transfer and the destruction of data once the work is complete, as required and agree with the customer.; ; This is all included our service price. Additional costs would only be incurred if the customer requests something extremely outside the norm.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The ability to monitor the DICOM messages and where there are errors this is highlighted so that they can be actioned.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: User acceptance testing.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Through a single integration, AI solutions can be seamlessly installed in the workflows of countless clinical systems, users and customers.; ; For 3rd parties, this can provide increased market reach and revenue - without the extra administrative work.; ; deepcOS® Gate safely transfers data between Healthcare IT Systems in an on-premise infrastructure and the cloud-based deepcOS® AI marketplace.; ; deepcOS® seamlessly integrates AI results into the existing radiology workflow, eliminating the need to switch between multiple interfaces for different AI solutions.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our solutions are fully customisable, to enable to right data to flow between our solutions, and the AI solutions and clinical systems we integrate with. ; ; This customisation is carried out jointly between deepc and our customers, as we implement, and later, as requirements drive the need for change.

Scaling

• Independence of resources: We guarantee users are not affected by the demand other users place on our services.; ; Our resources are independent and specifically designed to be scalable and operate at scale.; ; We provide cloud-hosted AI solutions for streamlined and scalable deployment, so our customers can access Radiology AI solutions in a flexible, secure and scalable way, without multiple resource-intense integrations or forwarding data to other cloud environments.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics that deepc can report on include the number of users, uptake and adoption, license usage, peak and low volumes and a range of other service metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Should users wish to export their data, we can do this via either a straight forward .csv file or we can use an API from deepc to a 3rd party system.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim for 100% availability and achieve this most of the time. However, we will contract for 99.9% to allow for any potential, occasional, planned maintenance.
• Approach to resilience: We seek to design in resilience using large, global, cloud based providers, with failover and mirroring capabilities, multi-region and multi-site facilities, so no downtime should ever occur.
• Outage reporting: All outage reporting is sent via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly limited and managed via the policies we have in place through ISO 27001. ; ; Only those requiring access have it and access can only be gained through known, documented, senior approvals.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Deepc.ai operates its information security policies and processes in accordance with ISO 27001. ; ; This covers the whole of the organisation and all aspects of our operations.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: An explicitly defined process is followed for all change management requests. ; ; We operate an internal change control board. All requests must be made to and approved by the board. ; ; Once approved, they are time limited as to when they can occur and success (or issues) must be reported back to the board, and then the change is signed off fully.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our cyber security team monitor for potential threats, risks and vulnerabilities. ; ; When such is seen, suitable action is taken, including the deployment of patches or emergency patches to the services. ; ; We scan a range of reliable services to ensure that we keep up to date on all potential threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our cyber security team monitor to ensure our services are protected.; ; When a potential threat is identified, suitable action is taken. This may include updates to malware or anti-virus software, temporary performance enhancements to our service provisions and so on.; ; We respond to all incidents immediately upon discovery.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: All incidents are logged in our CRM, and followed through until closure. Incidents are escalated to the correct level for addressing, and none are closed until fully resolved and signed off on.; ; We keep our customers and users informed throughout, via both telephone and email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 09e87aad-69b3-46c2-8245-2182e7c1e225
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Phil.Baker@deepc.ai. Tell them what format you need. It will help if you say what assistive technology you use.