SOFTCAT PLC

Infotechtion-ARM Compliance Extender for Microsoft Purview

"
Infotechtion-ARM is a software extension for Microsoft Purview that ensures safe and compliant management of long-term sensitive data and records in line with ISO15489, ISO16175 and SEC17a-4 standards across across on-prem, Microsoft Cloud and other data platforms."

Features

• Records Management and Archival

Benefits

• Aggregate manage and control your data disposition processes.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

267019457945024

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
  • Navigational Database Management Systems
  • Fixed Record Database Management Systems
  • Object-Oriented Database Management Systems
  • Multivalue Database Management Systems
  • Non-Schematic Database Management Systems
  • Document-Oriented Database Systems
  • Key-Accessible Database Systems
  • Graph Database Management Systems
  • In-Memory Shared Data Managers
  • Data Lake Management Systems

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Infotechtion-ARM provides advanced controls (natively integrated with Microsoft Purview) to automatically deliver sensitive data insights, actively enforce governance policies and reduce risks through operational workflows for all data across on-prem, Microsoft Cloud and other platforms.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Customers require a Microsoft 365 subscription.
• System requirements:
  • Microsoft 365 Subscription
  • Microsoft Azure subscription

User support

• Email or online ticketing support: Yes
• Support response times: Category: Critical Response target: 20 minutes Resolution target: 2 hours Category: High Response target: 20 minutes Resolution target: 4 hours Category: Medium Response target: 3 hours Resolution target: 29 hours Category: Low Response target: 7 hours Resolution target: 44 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use industry standard software for service and ticket management which is tested for accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: Category: Critical Impact: Extensive / Widespread Description: The Solution is unavailable or Materially Disrupted in its entirety, or a Core element / application of the Solution is unavailable to all users. Category: High Impact: Significant/Large Description: The Solution is unavailable or Materially Disrupted for 25 Users or greater, or a Core element / application of the Solution is unavailable to 25 users or greater, or a non-Core element of the Solution is unavailable for all users. Category: Medium Impact: Moderate/Limited Description: The Solution is unavailable or Materially Disrupted for fewer than 25 Users, or a Core element / application of the Solution is unavailable to fewer than 25 Users, or a non-Core element of the Solution is unavailable to 25 users or greater. Category: Low Impact: minor/local Description: The Solution is unavailable or Materially Disrupted for an individual User, or a non-Core element of the Solution is unavailable for fewer than 25 Users. All other Incidents not falling within the descriptions of Critical, High or Medium above. The support levels are included in the per-year license cost. The support level also includes a dedicated customer relations manager and product support team.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Infotechtion service implementation team includes business change and adoption services. The implementation plan includes a business adoption track, to inform, educate and onboard users to the service. The onboarding process includes the functional training, process for reporting issues, and service desk support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data extraction is supported via a service request. Customer administrator can submit a request and data is made accessible within the customer Microsoft Azure / other cloud subscription.
• End-of-contract process: The end of contract process is managed via a well document exit strategy and exit plan. The exit strategy is discussed and agreed with the customer ahead of service onboarding, regular checks are performed during the service period to ensure the exit plan is practical. A date is agreed with the customer to invoke the exit plan, delivered via a joint customer and Infotechtion team.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application can be accessed via mobile browsers from mobile devices and tablets. The mobile experience provides access to essential features related to approvals, key dashboards and data entry forms. The desktop based access to application from a browser provides much rich features including detailed reports access.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is the web-based portal that allows customers to access and manage the service features. The service interface provides features such as service dashboard, incident management, service request management, billing and reporting, and user administration. The service interface meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which ensure that the web content is accessible for people with disabilities. The service interface supports various assistive technologies, such as screen readers, magnifiers, speech recognition software, and keyboard-only navigation.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface undergoes regular testing and evaluation to ensure its compliance with the accessibility standards and its usability for users of assistive technologies. The testing includes automated and manual checks, user feedback, and third-party audits. The service interface also conforms to the best practices of web design and development, such as responsive design, clear navigation, consistent layout, and meaningful labels.
• API: Yes
• What users can and can't do using the API: API (Application Programming Interface) is a way for software applications to communicate and exchange data. Infotechtion-ARM solution uses API to integrate with external systems and services, such as cloud platforms, databases, web services, or third-party applications. This enhances the functionality, scalability, and interoperability of the solution and provides added value to the clients. Infotechtion-ARM solution ensures that only authorized users can access the API and perform actions, such as creating, updating, deleting, or retrieving data. The solution uses the following security measures to protect the API: - Authentication: The solution verifies the user identity and credentials by using methods such as username and password, token, or certificate. - Authorization: The solution checks the user permissions and roles and grants or denies access based on predefined rules and policies. - Encryption: The solution encrypts the data transmitted between the user and the API by using secure protocols such as HTTPS, SSL, or TLS. - Logging and Auditing: The solution records and tracks the API activities and events, such as the user identity, the date and time, the request type and outcome, the data and response, and any errors or anomalies.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each customer instance of service for a customer is isolated and dedicated for each customer. The service is activated dedicated to a customer Microsoft cloud subscription. Subsequently customer Azure subscription resources are leveraged providing the scale and performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The solution provides the primary usage analytics related to use of service in context of users, activities and data volumes. In addition, variety of dashboards are provided to report on service related performance KPIs and SLA compliance.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Infotechtion

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is exported via the application interfaces by authorized users only. Certain data export capabilities are limited to customer nominated service administrators only. The service also provides an API / powershell based export of data + metadata to support migration or large volume export scenarios.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service levels include the following: Category: Critical, High, Medium, Low Response Target: 20 minutes, 20 minutes, 3 hours, 7 hours Resolution Target: 2 hrs, 4hrs, 29 hrs, 44 hrs Applicable hours: 24X7, Mon-Fri 08:00 - 17:00 excluding public holidays
• Approach to resilience: The product is deployed in Microsoft Azure cloud associated with a customers Microsoft cloud subscription. To achieve resiiency Azure cloud is configured with either Local redundant storage or geo redundant storage providing a highly resilient solution in the cloud. All records are managed in-place in Microsoft cloud, any data management, audit and reports are protected through backup solution to meet the recovery objectives and SLA.
• Outage reporting: Service outages are reported via automated email notifications to the customer nominated contacts. In addition, a service health dashboard is provided as part of every implementation which is available to customer's administrators.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are access controlled via federated authentication with Azure active directory. The system enforces a multifactor authentication and management interface features are accessible based on a Role based access control to ensure only authroised users have access to the features necessary. Furthermore, certain management activities are considered privileged and managed via a privileged identity management workflow enforcing a layer of authorization by a nominated customer approver. Finally, all management interface and support channel activities are audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security is a key priority for Infotechtion, a company that delivers high-quality software solutions to its clients. Infotechtion follows the secure software development life cycle (SSDLC) framework, which integrates security best practices into every stage of the software development process, from planning to deployment. Infotechtion applies various security controls, such as encryption, authentication, authorization, logging, and auditing, to safeguard the data and systems from unauthorized access, modification, or disruption. Infotechtion also performs regular security risk assessments, vulnerability scans, and penetration tests to detect and fix any potential threats or weaknesses in the software. Infotechtion has a dedicated information security team that monitors and responds to any security incidents or breaches and reports them to the relevant stakeholders and authorities in a timely manner. Infotechtion also educates its employees and contractors on the information security policies and processes and ensures compliance through audits and reviews. Infotechtion strives to maintain the trust and confidence of its clients by delivering secure and reliable software solutions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Product change and configuration management processes are essential for maintaining the integrity, security, and compliance of products and services. Below is a structured process for managing product changes and configurations: 1) Change Request Initiation 2) Change Impact Assessment 3) Change Approval and Prioritization 4) Change Implementation 5) Testing and Validation 6) Change Verification and Auditing 7) Post Implementation Review 8) Documentation and Reporting All product features are version controlled and customer has the ability to track each version as part of the public roadmap published to all customers.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The vulnerability management process consists of following controls applied to Infotechtion solution: 1) Automated vulnerability scanning tools 2) Comparison of back-to-back vulnerability scans 3) Use of a risk-rating process to prioritize the remediation of discovered vulnerabilities. 4) Independent vulnerability and Penetration testing to validate the effectiveness of remediations 5) 3rd party certification solution vulnerability testing. Clients are provided with the outcome of the regular Vulnerability assessments, including findings and associated remediation plans.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our process address issues related to actively managing (inventory, track, and correct) all cloud software resources so that only authorized resources are given access, and unauthorized and unmanaged resources are identified and removed. The monitoring process includes the following: 1) Automated asset discovery and maintenance of asset metadata 2) Delete unauthorized Cloud software resources 3) Remove unapproved resources and software applications 4) Regularly check for approved resources and keep only approved resources and compute active. 5) Limit and audit user interactions with cloud software resources 6) Limit a user ability to execute scripts 7) Security monitoring and incident management controls
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: An incident response infrastructure provides for quickly discovering an attack and then effectively containing the damage, eradicating the attacker's presence, and restoring the integrity of the network and systems. Our process is made up of following components: 1) An incident response guide 2) Scoring and prioritization procedure 3) Planned exercises to test the response procedure 4) Documented incident contact details and configured alert notifications for security incidents 5) Security alerts incorporated into incident response system 6) Automated responses to security incients 7) A user interface for users to report incidents 8) A reconcilliation process for incidents including regular incident reports
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial SaaS, with Infotechtion managed environment and data. The trial provides full set of features offered by the product using test data and scenarios. The trial can include upto 10 users to evaluate the solution.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.