SOFTCAT PLC

IBM Lot 2a: Infrastructure Software as a Service (iSaaS) Services

All IBM Lot 2a Services as per the service definition documents

Features

• Vulnerability analysis and contextual prioritisation

Benefits

• Enable secure remote management of systems and workflows

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

267311563780322

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Available on request
• System requirements: Available on request

User support

• Email or online ticketing support: Yes
• Support response times: The response goal is two business hours (8AM to; 5PM Monday to Friday). For Severity 1 tickets; (critical business impact) there is 24x7 support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: IBM Cloud includes the following major; accessibility features: - Keyboard-only operation. -; Operations that use a screen reader. IBM Cloud; uses the latest W3C Standard, WAI-ARIA 1.0 to; ensure compliance to US Section 508 and Web; Content Accessibility Guidelines (WCAG) 2.0. To; take advantage of accessibility features, use the; latest release of your screen reader in; combination with the latest Internet Explorer web; browser that is supported by this product. The IBM; Cloud online product documentation and the IBM Cloud user interface framework is enabled for; accessibility
• Onsite support: Yes, at extra cost
• Support levels: IBM provides three levels of support : Basic,; Advanced and Premium. Basic does not specify; response objectives. Advanced and Premium; specify the following objectives for initial response; times: ||| Severity 1 (critical business impact or; service down) : Advanced = 1 hour, Premium = 15; minutes ||| Severity 2 (significant business impact); : Advanced = 2 hours, Premium = 1 hour |||; Severity 3 (minor business impact : Advanced = 4; hours, Premium = 2 hours ||| Severity 4 (query, or; minimal business impact) : Advanced = 8 hours,; Premium = 4 hours ||| ||| Premium also includes an; assigned Technical Account Manager, and; quarterly business reviews.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: IBM can engage with your users in a number of; different ways: A free pre-sales engagement can; be held with you before purchase, to help you; understand the product and map out use cases.; This is useful for product demonstrations and; technical exploration. We have a number of Proofs; of Technology and Proofs of Concept available, to; help you explore. After purchase, IBM can offer a; service engagement. These is a paid service,; offered on a Time and Materials basis, that aims to; help you plan and set up your software, both for; the initial configuration and for the long-term. After; purchase, as part of the support contract, IBM; provides a wealth of FAQ and how-to articles at no; extra charge. IBM also provides web chat and; forums, thus enabling your users to engage with; technical support at no extra charge
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon termination or expiration of the Agreement; IBM will either delete or return Client Personal; Data in its possession as set out in the respective; DPA Exhibit, unless otherwise required by; applicable law. See The IBM Data Processing; Addendum at http://www.ibm.com/dpa (DPA)
• End-of-contract process: At the end of a cloud product subscription, the; products have to adhere to the IBM rules and; regulations, as described in the DPA, DPA Exhibit; for the product, and other policies. The data is; removed based on said policies at the end of the; subscription.; https://www.ibm.com/support/customer/csol/terms/; ?id=Z126-7870&lc=en
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service interface is a web based; dashboard driven console designed for platform; engineers SREs and IT leaders. It provides unified; visibility into application infrastructure and service; health across hybrid cloud environments. The; interface features interactive dashboards; application and service topology maps AI driven; insights and prioritised recommendations related; to performance resiliency security and cost. Users; can drill down from high level health views to; detailed evidence correlate incidents with recent; changes and assess technical debt. The design; emphasises explainable insights role based; access and decision support rather than alert level; operations.
• Accessibility standards: None or don’t know
• Description of accessibility: See the attached report for details -; https://www.ibm.com/able/product_accessibility/request/?; requestId=426662d4b74447578d4a365c06c69314
• Accessibility testing: See the attached report for details -; https://www.ibm.com/able/product_accessibility/request/?; requestId=426662d4b74447578d4a365c06c69314
• API: Yes
• What users can and can't do using the API: The Concert API is a RESTful API that utilizes; standard JSON requests and responses and; responds with HTTP status codes. You can invoke; the Concert API using a cURL command-line too
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes, users can leverage different Pipelines, Tasks,; Policy & Governance Rules, UI Branding &; Layout, Dashboard & Reporting, Integration &; Event Hooks, Authentication & Authorization,; Artifact Store & Retention.

Scaling

• Independence of resources: IBM Concert is built on a multi tenant, cloud native; architecture that isolates workloads at several; layers. The platform combines resource level; isolation, dynamic scaling, and traffic shaping; policies to guarantee predictable performance for; every tenant, even when others generate heavy; demand.

Analytics

• Service usage metrics: Yes
• Metrics types: IBM Concert offers a comprehensive set of service; usage metrics that give you visibility into how the; platform is being consumed across your; organization. The core metrics include API call; volume, data export frequency, workflow execution; counts, user session duration, concurrent active; users, storage utilization (object store and; database), error rate per endpoint, latency per; request, and resource allocation trends (CPU,; memory, and network I/O). Each metric is; captured in near real time, stored in the Concert; telemetry store
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: IBM Concert provides several flexible ways to pull; data out of the platform whether you need a quick; one-off export, a programmatic API call, or an; automated, scheduled extraction.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API
  • Concert Toolkit for automated data ingestion
  • File Upload through UI

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Encryption at Rest, Network Segmentation, IAM,; Data Integrity and Tamper Evidence. Continuous; Monitoring, Threat Detection & Incident Response,; Data Residency & Sovereignty

Availability and resilience

• Guaranteed availability: IBM Concert on SaaS has a guaranteed 99.8%; availability. This is defined in the cloud services; agreement. [1]; https://www.ibm.com/support/customer/csol/terms/; ?id=i126-9828&lc=en
• Approach to resilience: IBM Concert is built on a multi-zone multi-region,; cloud native architecture that isolates failures and; automatically recovers services. Each tenant runs; in its own Kubernetes namespace, protected by; pod level security policies and Istio service mesh; mTLS , ensuring that a fault in one tenant cannot; affect another. The control plane is replicated; across three Availability Zones (AZs) per region; if; an AZ loses power or network, traffic is instantly; rerouted to the remaining zones via IBM’s global; load balancer.
• Outage reporting: Real Time Customer Notification – Email, SMS,; Mobile-app Push, Webhook

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization; of privileged accounts that is subject to regular; validation. A privileged account is a duly; authorized IBM user identity with administrative; access to a Cloud Service, including associated infrastructure, networks, systems, applications,; databases and file systems
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: IBM has an Information Technology (IT) Security; policy that establishes the requirements for the; protection of IBM's worldwide IT systems and the; information assets they contain, including; networks and computing devices such as servers,; workstations, host computers, application; programs, web services, and telephone systems; within the IBM infrastructure. IBM’s IT Security; policy is supplemented by standards and; guidelines, such as the Security Standards for; IBM's Infrastructure, the Security and Use; Standards for IBM Employees and the Security; Guidelines for Outsourced Business Services.; Such are reviewed by a cross-company team led; by the IT Risk organization every six months. IBM; has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise; data security standards and practices.; Responsibility and accountability for executing; internal security programs is established through; formal documented policies. IBM Services teams; also have dedicated executives and teams who; are responsible for information and physical; security in the delivery of our client; services.Information Security Management; System (ISMS) – ISO 27001, Cloud-S pecific; Security – ISO 27017, Privacy for Personal Data –; ISO 27018
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: IBM maintains policies and procedures to manage; risks associated with the application of changes to; its Cloud Services. Prior to implementation, all; changes to a Cloud Service, including its systems networks and underlying components, will be; documented in a registered change request that; includes a description and reason for the change,; implementation details and schedule, a risk; statement addressing impact to the Cloud Service; and its clients, expected outcome, rollback plan,; and documented approval by IBM management or; its authorised delegate. Our items such as change; management processes are audited via ISO27001; and internal IBM audits related to IBM ITSS.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: With each Cloud Service, as applicable and; commercially reasonable, IBM will a) perform; penetration testing and vulnerability assessments; before production release and routinely thereafter,; b) enlist a qualified and reputable independent; third-party to perform penetration testing and; ethical hacking at least annually, c) perform; automated management and routine verification of; underlying components’ compliance with security; configuration requirements, and d) remediate any; identified vulnerability or noncompliance with its; security configuration requirements based on; associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service; disruption when performing its tests, assessments,; scans, and execution of remediation activities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: IBM maintains and follows policies requiring; administrative access and activity in its Cloud; Services’ computing environments to be logged; and monitored, and the logs to be archived and; retained in compliance with IBM’s worldwide; records management plan. IBM monitors; privileged account use and maintain security; information and event management policies and; measures designed to a) identify unauthorized; administrative access and activity, b) facilitate a; timely and appropriate response, and c) enable; internal and independent third party audits of; compliance with such policies. IBM systematically; monitors the health and availability of production; Cloud Service systems and infrastructure at all; times.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: IBM: -maintains and follows incident response; policies aligned with NIST guidelines for computer; security incident handling, and will comply with; data breach notification requirements under; applicable law. -investigates security incidents,; including unauthorised access or use of content or; the Cloud Service, of which IBM becomes aware,; and, if warranted, define and execute an; appropriate response plan. -promptly notifies; Client upon determining that a security incident; known or reasonably suspected by IBM to affect; Client has occurred. -provides Client with; reasonably requested information about such; security incident and status of applicable remediation and restoration activities performed or; directed by IBM.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day free Trial
• Link to free trial: Link to free trial https://www.ibm.com/account/reg/us-en/signup? formid=urx-53025

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.