4C Strategies

RESILIENCE PLATFORM

4C’s “Resilience Platform” is a modular software system, encompassing Continuity Manager, Risk Manager, Incident Manager, and Exercise Manager, designed to be used either as standalone modules, or together as a total resilience solution. The solution supports the planning, execution, monitoring and continuous improvement of organisational resilience activities.

Features

• Reporting and situational awareness dashboards
• Integrated risk, continuity, and crisis management tools
• AI-assisted insights for proactive decision-making
• Scalable SaaS architecture with rapid deployment
• Secure hosting with API integrations
• Customisable workflows and notifications
• Data-driven incident and exercise management modules
• Configurable dashboards for monitoring critical services
• Role-based access and audit-ready compliance controls
• Continuous updates, support, and platform optimisation

Benefits

• Empower teams to plan, prepare, and respond effectively
• Reduce resilience management costs and manual effort
• Improve operational continuity and customer trust
• Accelerate crisis response through collaboration
• Strengthen decision-making with predictive risk insights
• Scale easily as organisational needs and risks evolve
• Enhance data accuracy and streamline reporting processes
• Build confidence through consistent resilience practices
• Test and improve readiness via structured exercises
• Increase organisational resilience and recovery capabilities

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Andrew.borwick@4cstrategies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

275088686472182

Contact

Andrew Borwick
+447311390684
Andrew.borwick@4cstrategies.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The 4C Resilience Platform extends common enterprise systems such as Microsoft 365, Azure AD, and ServiceNow through secure API integrations for data exchange, notifications, and reporting. It can also integrate with other risk, HR, and operations management software.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: 4C does supply SaaS but we can also provide on-prem solutions or support the software hosted on a customer environment.
• System requirements:
  • PC with multi core x64 compatible processor
  • 4 GB RAM above OS recommendation
  • Windows version: Windows 10 or later
  • Web browser supporting JavaScript with cache enabled
  • Chrome, Firefox or Edge Chromium
  • Software supporting PDF, RTF, DOCX and XLSX
  • Require 17 cores and 108GiB RAM

User support

• Email or online ticketing support: Yes
• Support response times: Response times are defined within bespoke Software Support Agreements (SSA). The SSA will define the response time to be achieved and when support is available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Levels of support are defined in bespoke Software Support Agreements (SSA). 4C is the OEM and can provide the full range of support for the software including account management. Cost are dependent on level of support and complexity of the use case being supported.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: 4C is able to provide onsite training, on line training and user documentation. 4C can also provide a fully managed service with dedicated staff in support.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be provided in a number of file formats. Also if required reports and dashboards can also be supplied.
• End-of-contract process: The end of contract process will be defined in a bespoke Exit Management Plan (EMP). The EMP will define that activities and formats to be conducted technically, commercially and financially at the end of a contract period. EMPs are agreed by both parties and when complete the contract is deemed to be successfully completed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation will be sent to the relevant customer and tailored to their specific use case and software configuration.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The app is principally designed to allow users to input data and view some dashboards. it is not designed to use the complete software suit or functionality.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API functionality will be defined by the requirement/use case.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Software is configurable to meet different organisational requirements. For example, buyers can request to customise:; ; Workflows, forms, and dashboards. User roles, permissions, and reporting outputs. Branding and terminology to reflect internal processes. Integration settings with other enterprise systems

Scaling

• Independence of resources: The Resilience Platform ensures users aren’t affected by the demand of others through a scalable, multi-tenant architecture that isolates resources for each client. It uses load balancing, containerization, and cloud-based scaling to dynamically allocate computing power where needed. Each tenant operates in a segregated environment, preventing performance degradation from other users’ activity. Data and processing are partitioned, and system monitoring tools continuously optimize performance. This design guarantees high availability, reliability, and responsiveness, even during peak usage. By isolating workloads and automating resource scaling, the Resilience Platform maintains consistent user experience regardless of overall platform demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics will be defined in the SSA and also in-line with agreed KPIs between the customer and 4C. Metrics such as availability, response times and downtime are usually requirements
• Reporting types:
  • API access
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: RP protects data at rest through strong encryption and access controls. All stored information, including databases, files, and backups, is encrypted using AES-256, ensuring data remains unreadable without authorized access. Access to stored data is restricted via role-based access control (RBAC) and multi-factor authentication (MFA). Data resides in hardened, monitored environments with intrusion detection and continuous auditing. Regular security assessments, redundant backups, and compliance with GDPR ensure the system maintains the confidentiality, integrity, and availability of all data stored within the system.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: The platform allows users to export data securely through multiple methods. Data can be manually exported via the interface in CSV, Excel, PDF, XML, or JSON formats for reporting or analysis. Administrators can set up automated or scheduled exports, delivering reports through email or secure file transfer. Exports are protected by role-based access controls and encryption, ensuring only authorized users can extract data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel (XLS/XLSX)
  • XML
  • JSON
  • GeoJSON and Shapefiles
  • API based imports

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: SaaS is provided via a VPN
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Resilience Platform guarantees high availability through a resilient, redundant, and scalable architecture designed to ensure continuous system uptime, even during maintenance or unexpected disruptions. Typically, it offers 99% or higher availability, depending on deployment configuration and service-level agreement (SLA). The platform is hosted on cloud infrastructure with built-in redundancy, using load balancers and failover mechanisms to eliminate single points of failure. Data is replicated across multiple availability zones, ensuring geographical redundancy and automatic recovery in case of hardware or network issues. Continuous monitoring, automated health checks, and proactive alerting allow the operations team to detect and resolve issues before they affect users. Scheduled maintenance is performed with minimal downtime, often during off-peak hours. For on-premises deployments, high availability is achieved through clustered environments, database replication, and disaster recovery plans that meet enterprise continuity standards. Combined with regular backups, data integrity validation, and service isolation, ensuring that users can access critical information without interruption. Overall, The Resilience platforms design prioritizes resilience, reliability, and fault tolerance, guaranteeing that the platform remains operational under heavy load, infrastructure failures, or cyber incidents—supporting continuous command, control, and situational awareness for all users.
• Approach to resilience: The Resilience Platform is designed to be resilient through a combination of redundancy, fault tolerance, and adaptive scalability that ensures continuous operation under stress or disruption. Its architecture uses distributed, containerized services that can recover automatically if any component fails. These services run on redundant servers and databases across multiple availability zones, providing geographic and system-level fault isolation. The platform’s load balancers intelligently distribute traffic, preventing overload on any single node, while real-time monitoring and automated failover mechanisms detect and mitigate performance issues before they affect users. It also employs data replication, ensuring that mission-critical information is continuously synchronized and recoverable in the event of failure. Cyber resilience is achieved through encryption, network segmentation, and intrusion detection systems, which protect against data breaches and denial-of-service attacks. Regular disaster recovery testing and automated backups ensure rapid restoration of services. By combining cloud-native infrastructure, scalable resource allocation, and continuous monitoring, it maintains operational stability even during system updates or heavy demand.
• Outage reporting: The reporting of outages will be defined in a bespoke EULA and SSA.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: 4C Strategies restricts access to management interfaces and support channels through strict role-based access control (RBAC) and multi-factor authentication (MFA). Only authorised, verified personnel can access administrative systems, following the least privilege principle. All actions are logged, monitored, and regularly reviewed for security compliance. Management environments are segregated from production, and all communication uses TLS-encrypted channels. In support channels, authenticated staff operate via the secure Support Portal, with temporary, client-approved access granted only when necessary. These measures ensure confidentiality, integrity, and accountability, aligning with ISO 27001 and Cyber Essentials Plus standards for secure system management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials+
• Information security policies and processes: The Resilience Platform follows a comprehensive set of information security policies and processes aligned with internationally recognized standards to protect data integrity, confidentiality, and availability. The platform and its hosting environment are ISO 27001 certified, ensuring adherence to a structured Information Security Management System (ISMS) that governs risk management, access control, incident response, and continuous improvement. Data is encrypted in transit and at rest using AES-256 and TLS 1.2+, with strict role-based access controls (RBAC) and multi-factor authentication (MFA) to restrict access. The Resilience Platforms development lifecycle integrates secure coding practices, regular vulnerability scanning, penetration testing, and change control procedures, ensuring resilience against emerging threats. Operational policies include data backup and disaster recovery, business continuity planning, and security monitoring through intrusion detection and event logging. The system also enforces least-privilege principles and segregation of environments (development, test, production) to minimize risk. Governance is maintained through annual audits, security awareness training, and compliance with frameworks such as GDPR and Cyber Essentials Plus. Collectively, these policies and processes ensure The Resilience Platform provides a secure, compliant, and resilient environment, safeguarding sensitive organizational and mission-critical data across all deployments.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Resilience Platform configuration-management and change-management practices covering versioning, controlled customisation, deployment across environments, and auditability.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The Resilience Platform employs a proactive vulnerability management approach integrated into its secure development lifecycle (SDLC). Regular automated vulnerability scans, penetration tests, and code reviews identify weaknesses early. All patches and fixes undergo change control and security validation before deployment. RP's infrastructure is continuously monitored for new threats, with updates applied promptly to maintain resilience. Developers receive secure coding training, and environments remain segregated to reduce exposure. This structured, continuous process minimizes vulnerabilities and maintains robust protection against evolving cyber threats.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The Resilience Platform employs a layered protective monitoring approach to detect, prevent, and respond to security threats in real time. The platform monitors system logs, network traffic, and user activity for anomalies using automated alerting and threat detection tools. Web application firewalls (WAFs), intrusion detection systems (IDS), and security information and event management (SIEM) processes help identify suspicious behavior early. Access to production environments is tightly controlled and fully audited to ensure accountability. Segmented network zones and continuous vulnerability scanning further reduce risk. This proactive monitoring ensures rapid detection, containment, and remediation of potential security incidents across infrastructure.
• Incident management type: Undisclosed
• Incident management approach: 4C Strategies manages incidents through a structured support and incident management process aligned with IT service best practices. Users report issues via the 4C Support Portal or by contacting the service desk, where tickets are logged, prioritized, and assigned to technical teams. Each incident is tracked from identification to resolution, with status updates provided through the portal. Critical issues trigger escalation and root-cause analysis. Once resolved, 4C issues a detailed incident report summarizing impact, corrective actions, and prevention measures. This transparent, traceable process ensures timely communication, accountability, and continuous improvement in performance and reliability.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV - Business Assurance
• ISO/IEC 27001 accreditation date: Monday 13 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV - Business Assurance
• ISO 9001 accreditation date: Tuesday 17 December 2024
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E80a84d9-090a-4e0a-89e2-6e33a870eb8c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 107e42f7-28fd-4844-a428-e3f343310d9f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Andrew.borwick@4cstrategies.com. Tell them what format you need. It will help if you say what assistive technology you use.