7DXPERTS UK LTD

ThoughtSpot

Agentic and real-time Analytics platform that empowers everyone to transform insights into action. Using AI-powered natural language search, anyone can ask questions in plain English and get instant answers. The platform delivers interactive Liveboards and embedded intelligence directly into your workflows and applications. Housing, Care, Health, Police, Education and Authorities.

Features

• Spotter AI agent delivers conversational analytics with natural language queries
• AI-augmented Liveboards provide interactive dashboards beyond static business intelligence reports
• Agentic semantic layer connects business context to live cloud data
• SpotterViz agent automatically builds complete dashboards from natural language prompts
• SpotterModel creates governed semantic models in minutes with validation workflows
• Python code generation enables advanced forecasting and clustering analysis
• Unified structured, geospatial and unstructured data analysis
• Visual Embed SDK enables native integration into existing applications
• MCP server connects Spotter to Claude, ChatGPT and custom agents
• Create dashboards, answers and KPIs without coding

Benefits

• Democratises data so every team member independently discovers insights
• Eliminates analyst backlogs with self-service exploration and instant answers
• Reduces dashboard sprawl by enabling drill-anywhere exploration without limits
• Accelerates decision-making with real-time analytics embedded in daily workflows
• Unlocks unstructured data insights from Slack, Salesforce and tools
• Drives revenue growth through embedded intelligence in customer applications
• Delivers transparent, explainable AI results with full query visibility
• Scales analytics adoption across entire organisations with governed self-service
• Drives revenue growth through embedded intelligence in customer facing applications
• Provides autonomous alerting that proactively flags anomalies and opportunities

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at osman.ali@7dxperts.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

276003402818549

Contact

Osman Ali
07977938821
osman.ali@7dxperts.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: ThoughtSpot Cloud supports live connectivity to major cloud data warehouses including Snowflake, AWS Redshift, Google BigQuery, Databricks, Microsoft Azure Synapse & Fabric, Oracle, SAP HANA, Teradata, and others. On-premises or legacy databases may require additional network configuration such as VPN, IP whitelisting, or proxy setup. Access requires a modern web browser and stable internet connectivity. Certain features like SpotIQ insights are unavailable through live query connections. Database-specific limitations apply BigQuery doesn't support primary-foreign key joins, whilst Azure Synapse limits nested conditionals. Security and governance policies from your data warehouse are fully respected. For detailed requirements, visit ThoughtSpot's Trust Centre.
• System requirements:
  • Modern web browser: Chrome, Firefox, Edge, or Safari compatible
  • Stable internet connectivity to access ThoughtSpot Cloud endpoints securely
  • Cloud data warehouse: Snowflake, Databricks, Redshift, BigQuery or similar
  • User authentication: username and password for ThoughtSpot platform access
  • Optional SSO integration: SAML 2.0 or OpenID Connect available
  • Network configuration: HTTPS outbound access to connected data platforms
  • Mobile device: iOS or Android for optional mobile application
  • IP whitelisting: outbound addresses configured in cloud data warehouse
  • Security compliance: row-level security and role-based access controls configured
  • OAuth authentication: optional for Snowflake and BigQuery passthrough integration

User support

• Email or online ticketing support: Yes
• Support response times: Within 4 hours Mon - Fri 9am - 5pm; 24/7 service is available on request at an additional cost depending on size of environment
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ThoughtSpot provides tiered support aligned with subscription plans. The Essentials plan (from £1,000/month) includes community-based and in-app support during business hours. The Pro plan (from £2,000/month) offers enhanced support with dedicated portals, 24/7 email and phone support, and faster response times for critical issues. The Enterprise plan (custom pricing) delivers enterprise-level support with priority escalation, live system monitoring, and proactive guidance.; For strategic accounts, ThoughtSpot assigns dedicated Customer Success Managers who serve as primary contacts throughout the customer journey—from onboarding through adoption and ongoing value realisation. These CSMs provide technical guidance, champion best practices, and coordinate across ThoughtSpot's product, support, and services teams. Enterprise customers managing complex deployments benefit from personalised account management and strategic planning sessions.; Pricing varies by region, user count, and data volume. Standard support is included with all plans, whilst premium support tiers incur additional costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ThoughtSpot & 7Dxperts provide comprehensive support to help users start using the platform through multiple channels:; ; In-application onboarding: New users receive automated, guided onboarding upon first sign-in, including welcome videos, administrator-selected recommended data sources, and interactive walkthroughs. Users select their persona (business user, data expert, or administrator) for tailored guidance and can revisit onboarding anytime.; ; ThoughtSpot University: The central training hub at training.thoughtspot.com offers role-based learning paths with self-paced eLearning courses featuring video walkthroughs, interactive hands-on labs in live environments, instructor-led classes (in-person, virtual, or onsite), and professional certifications including the ThoughtSpot Certified Platform Engineer (CPE) for deployment expertise. 7Dxperts can additionally provide onsite training, ; ; Documentation and community: Comprehensive technical documentation at docs.thoughtspot.com, an active Community forum for peer support, developer resources at developers.thoughtspot.com, and regular webinars and events.; ; Enterprise support: Customer Success Managers provide personalised guidance for strategic accounts. Administrators can customise welcome emails and configure initial data sources. Organisations can syndicate ThoughtSpot University content into internal Learning Management Systems.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: ThoughtSpot provides multiple extraction methods when contracts end, ensuring customers retain access to their analytics assets and data.; ; Metadata and configuration extraction:; Using ThoughtSpot Modelling Language (TML), users can export complete platform configurations including Models, Liveboards, Answers, Views, Tables, Connections, and Spotter AI coaching in YAML or JSON format. TML files are exportable via the web interface (Data > Utilities > Export TML) or REST API v2.0 endpoints (/metadata/tml/export). This preserves all semantic models, visualisation definitions, formulas, joins, and business logic for potential migration to alternative platforms.; ; Data extraction:; Users can export underlying data through multiple methods: individual visualisation downloads (CSV, Excel, PDF formats), programmatic data retrieval via REST API with configurable row limits (default 100,000 rows, increasable by request), ThoughtSpot Sync for automated Excel delivery, scheduled data alerts triggering automatic exports, and direct queries against connected cloud data warehouses.; ; Important considerations:; Export capabilities depend on user permissions ("Can download data" privilege required). ThoughtSpot doesn't provide automated grace periods all extraction must occur before contract expiry. Customers retain ownership of their data residing in their own cloud data warehouses; ThoughtSpot only stores metadata and cached query results.
• End-of-contract process: Upon contract termination, access to ThoughtSpot Cloud services ceases immediately unless otherwise negotiated. ThoughtSpot does not provide automated grace periods customers must extract all data and metadata (via TML exports or API) before the contract expiry date. According to ThoughtSpot's EULA, upon termination, customers must return or certify destruction of ThoughtSpot Confidential Information, though this doesn't require ThoughtSpot to purge archived backup media. If termination occurs due to ThoughtSpot's material breach, prepaid fees for unused licence periods are refunded within 30 days. For customer breach, remaining amounts become immediately payable.; ; What's included vs additional costs:; ; Included in base subscription:; Natural language search, Liveboards, standard support (Essentials/Pro/Enterprise tiers), row-level security, data encryption, basic connectivity to cloud warehouses, and web/mobile access.; ; Additional costs:; Implementation and onboarding services (typically £5000 for SMBs, £15,000+ for enterprises), customisation services (£1,000-£5,000), user training (£200-£500 per user), premium support tier upgrades, data overages beyond plan limits, advanced embedded analytics features, Analyst Studio add-on, MCP Server integration, and additional cloud data warehouse connector configurations.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Software offers dedicated iOS and Android mobile applications, optimised for on-the-go analytics.; ; Mobile features include:; Natural language search for instant insights; Interactive Liveboards with drill-down capabilities; Personalised Watchlist with push notification alerts; AI-generated insights explaining metric changes; Offline data access for uninterrupted analysis; Native sharing via iMessage, email, Slack, and Teams; ; Key differences from desktop:; The mobile app prioritises quick access to critical metrics rather than comprehensive dashboard creation. Some advanced visualisations like pivot tables, geo maps, and Sankey charts are unavailable on mobile. However, core analytics functionality remains robust for mobile decision-making.; For details, visit ThoughtSpot Mobile documentation.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: ThoughtSpot provides comprehensive REST API v2.0 capabilities for programmatic management of platform resources. Users with Developer or Administrator privileges can access the interactive REST API Playground to explore endpoints and test requests.; ; What users can do:; ; -Retrieve Liveboard and visualisation data programmatically for embedding; -Create, read, update, and delete (CRUD) operations on metadata objects; -Manage user profiles, group privileges, and role-based access controls; -Search and filter metadata by type, owner, tags, or custom attributes; -Export, validate, and import ThoughtSpot Modelling Language (TML) files for version control; -Transfer object ownership between users and configure sharing permissions; -Generate authentication tokens with custom ABAC rules for security; -Execute search queries programmatically and retrieve formatted results; -Configure connections to cloud data warehouses and manage schemas; -Automate deployment workflows across development and production environments; ; Limitations:; ; -Data API returns maximum 100,000 rows per request (contact support for increases); -API queries require single data source; multi-source joins unsupported; -Browser locale must be en-US for Swagger/API requests; -In-query formula definitions not supported; formulas must be pre-created; -Access controlled by user permissions and object-level sharing settings; -Session-based authentication requires cookie management for REST API v1; ; For complete documentation, visit ThoughtSpot Developers and the Trust Centre.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes, ThoughtSpot offers extensive customisation capabilities for both branding and functionality.; ; What can be customised:; Visual branding through the Style Customisation menu includes application logos (default 140×140px and wide 330×100px formats), background colours for embedded applications and navigation panels, chart colour palettes with primary and secondary colours, footer text with custom messaging, and chart/table visualisation fonts using Web Open Font Format (WOFF) files.; ; Advanced customisation for embedded deployments includes custom CSS overrides for granular control over buttons, labels, text styles, and typography (requires Embedded Edition licence). Developers can create custom actions triggering callbacks to parent applications, customise system-generated notification links, configure custom domain URLs, and personalise email domain names and welcome messages. The Visual Embed SDK enables white-labelling capabilities with complete branding removal.; ; Functional customisation includes Liveboard styling and grouping, custom chart creation using ThoughtSpot's Muze Studio, natural language instructions for Spotter AI behaviour, and locale-specific translations.; ; Who can customise:; Administrators and Developer users access customisation through the Developer portal (Develop > Customizations > Styles). Multi-tenant environments require Primary Org access for cluster-wide style management.; ; For complete details, visit ThoughtSpot Developers and customisation documentation.

Scaling

• Independence of resources: ThoughtSpot guarantees user independence through multi-tenancy Orgs that logically partition instances into isolated tenant environments. Each Org has separate users, groups, and data objects invisible to other tenants.; Resource management strategies include:; ; -Query queuing fairly manages concurrent query loads; -Cloud auto-scaling dynamically allocates compute resources based on demand; -Query caching stores frequently accessed results reducing warehouse load; -Query prioritisation ensures critical workloads receive resources first; -Throttling mechanisms limit excessive queries from individual users during peaks; -Row-level security controls data access without affecting performance; ; The platform monitors query latency, concurrent sessions, and resource utilisation, enabling proactive capacity management and fair distribution.

Analytics

• Service usage metrics: Yes
• Metrics types: ThoughtSpot provides comprehensive usage metrics through the Admin Console's pre-built monitoring Liveboards:; ; User activity metrics: Active users (daily/weekly/monthly), login frequency, search queries executed, Liveboard and Answer views, data exports, and feature adoption rates across SpotIQ, mobile app, and embedding.; ; System performance metrics: Query response times, concurrent sessions, data refresh durations, resource utilisation (CPU, memory, storage), platform uptime, and API call volumes.; ; Content metrics: Most-viewed Liveboards, popular data sources, object creation/modification rates, and sharing activity.; ; Administrators access these through Admin > Liveboards, create custom monitoring dashboards, configure automated email reports, and export metrics via REST API for external analytics platforms.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ThoughtSpot

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export data through multiple methods:; ; Visualisation exports: From any Liveboard or Answer, click the ellipsis menu (⋮) and select "Download" to export as CSV, Excel (XLSX), PDF (for tables), or PNG (for charts). Default limit is 1 million rows.; ; Metadata exports: Export complete semantic models using ThoughtSpot Modelling Language (TML) via Data > Utilities in YAML/JSON format.; ; Programmatic exports: Use REST API v2.0 endpoints for automated extraction with customisable limits.; ; Permissions required: Users need "Can download data" privilege. Administrators configure download limits and custom footers for compliance.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guaranteed availability:; ThoughtSpot Cloud runs on major public cloud infrastructures (AWS, Azure, GCP) that each guarantee at least 99.99% monthly uptime. If the platform fails to meet that uptime, customers can receive service credits proportional to the amount of downtime below the guarantee level.; ; Service Level Agreement (SLA):; • The availability SLA is defined in terms of monthly uptime percentage backed by the underlying cloud provider.; • If uptime falls below the guaranteed level, customers are eligible to claim service credits that offset future subscription fees.; • The credits are calculated based on how much the service was unavailable relative to the SLA.; ; User refunds:; Instead of direct monetary refunds, ThoughtSpot provides service credits (time or fee credits) applied to future billing if the guaranteed availability isn’t met.; ; This ensures customers are credited for downtime but does not automatically issue cash refunds.
• Approach to resilience: ThoughtSpot Cloud is designed for resilience through cloud-native infrastructure and operational controls. The service is hosted in major public cloud environments (AWS and Google Cloud), with customers selecting their deployment region.; ; For availability-zone resilience, ThoughtSpot offers a High Availability configuration that spans multiple Availability Zones within a region. This is intended to maintain service continuity with near-zero downtime in the event of an Availability Zone failure, using a multi-node deployment approach.; ; For data protection and recovery, ThoughtSpot implements automated tenant backup procedures. Backups are taken daily and retained for a defined period, and are stored in regional object storage designed to be available across Availability Zones. In addition to backups, the service takes regular snapshots stored on attached disks to support restoration scenarios.; ; Operationally, resilience is supported through managed service monitoring, incident response, and controlled maintenance processes. If you require more specific datacentre-level design details (for example, exact topology, failover mechanics, or Recovery Time/Point objectives), these are typically provided on request through the Trust/Security portal process.
• Outage reporting: ThoughtSpot reports outages primarily through an in-application Status page that administrators can use to monitor cluster health. The Status page shows the current state of key services (for example authentication, data connections, search, SpotIQ and Spotter) and includes outage notifications, incident reporting, incident updates, and scheduled maintenance information. This capability is typically disabled by default and can be enabled via ThoughtSpot Support.; ; Public dashboard: No. Outage and maintenance information is surfaced via the admin status experience within the ThoughtSpot environment, rather than a publicly accessible internet dashboard.; ; API: No. ThoughtSpot does not publish a dedicated public API specifically for outage/status reporting; status is intended to be consumed via the Status page and operational communications.; ; Email alerts: Yes (for scheduled maintenance). Planned maintenance notifications are sent by email to the designated administrator, and additional recipients can be configured (within stated limits). For unplanned incidents, updates are primarily provided via the Status page, with escalation and communication handled through Support as needed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: ThoughtSpot can access to management interfaces is restricted through role-based access control (RBAC) and least-privilege principles. Administrative capabilities (for example user/group management, authentication settings, and application configuration) are limited to named admin roles; elevated access beyond standard role-based access requires request and approval with valid business justification. User and admin activity is captured via security audit logs, supporting oversight and investigation.; ; Support channels are restricted via authenticated access to the Support Portal and controlled case handling. ThoughtSpot personnel access is tightly controlled under least privilege, supported by background checks and security training. Further detail can be provided on request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ThoughtSpot follows a formal, documented information security programme aligned to recognised assurance frameworks and certifications, including SOC 1/2/3, ISO/IEC 27001 and CSA STAR. Security is built into day-to-day operations through defined policies and control processes covering secure development (SDLC with security testing), vulnerability management, access control, encryption, incident response, and risk management.; ; Reporting structure: Information security is led by the Chief Information Security Officer (CISO). A defined security governance structure provides executive-level oversight and accountability for security across the organisation.; ; How policies are enforced: Policies are reviewed and updated regularly to address evolving threats. Compliance is supported through mandatory employee training on joining and quarterly thereafter, role-based access control and least-privilege approvals for elevated access, background checks for security-sensitive roles, and confidentiality obligations. ThoughtSpot also runs a structured risk governance programme with regular security risk assessments and uses independent third-party audits/assessments against its stated standards to validate the design and operating effectiveness of controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ThoughtSpot states it follows formal change control for its cloud service: it evaluates platform, application and production infrastructure changes to minimise risk and implements them under a change management standard operating procedure. It also states that vendor security patches are tested before being applied in production, and that code is subject to secure SDLC controls, including static and dynamic testing prior to release.; ; For lifecycle tracking, ThoughtSpot states it maintains an inventory of software components (including open source) used in ThoughtSpot Cloud. Public material does not describe full end-to-end tracking for all infrastructure components; further detail is available on request.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ThoughtSpot operates a vulnerability management programme that assesses threats and vulnerabilities via security vulnerability evaluations on a schedule determined by the risk level of the information asset, and tracks remediation to industry-leading timeframes. Customer instances are regularly updated to address known vulnerabilities. Where a vendor releases a patch for a disclosed vulnerability, ThoughtSpot obtains the patch, tests it, and then applies it to production within an appropriate timeframe in line with its vulnerability and patch management standard operating procedure.; ; ThoughtSpot does not publicly share threat-intelligence sources.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ThoughtSpot’s protective monitoring is based on continuous (24/7) security monitoring and alerting, supported by audit and activity logging to detect anomalous or suspicious behaviour and potential service compromise. When a potential compromise is identified, events are triaged and escalated under a defined security incident response plan, with containment and remediation actions coordinated by the security and operations teams. If a customer instance or customer data is impacted, ThoughtSpot states that the customer is notified via the designated contact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ThoughtSpot has documented incident management with a defined workflow (including discovery, triage, escalation, notification, remediation, and post-incident review), which covers common event handling through established processes.; ; How users report incidents: Users can raise incidents by filing a Support case via the Support Portal, and (where enabled) via the in-product “Report an issue” option. ; ; Incident reports: ThoughtSpot provides incident information through Support case updates and, for cloud instances, an admin Status page that shows incident reporting and updates. ThoughtSpot does not publicly detail a standardised “incident report template” beyond these channels.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free version trial is for 14-days. Includes Spotter search, dashboards/liveboards, sample data, connection to your own data (CSV, Google Sheets, cloud warehouses), and up to five users. Not included: ThoughtSpot does not publish a complete list of trial-only limitations; some enterprise capabilities may be restricted.
• Link to free trial: Contact us

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Accelerator
• ISO/IEC 27001 accreditation date: Tuesday 18 November 2025
• What the ISO/IEC 27001 doesn’t cover: The certification covers provision of data and insight consulting services including the development of products
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISO Accelerator
• ISO 9001 accreditation date: Tuesday 18 November 2025
• What the ISO 9001 doesn’t cover: The certification covers provision of data and insight consulting services including the development of products
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cd2d3314-ff87-4136-bde6-349d9f0cb7e5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 261c2b24-c5d5-4057-aa2d-34d664d8d247
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at osman.ali@7dxperts.com. Tell them what format you need. It will help if you say what assistive technology you use.