NOC365 LTD

Cisco Umbrella

Cisco Umbrella is used as the first layer defense for security against threats before they happen. Our Managed Cisco Umbrella service works at the DNS layer to protect all devices connected to a network, both on and off the corporate network.

Features

• DNS layer security with Whitelisting/ Blacklisting
• Cisco Umbrella provides security protection on and off network
• Block malware, phishing, and command/control call-backs over any port/protocol
• Web based management with threat intelligence features
• Flexible policy control
• Malicious content blocking and web filtering plus customisable URL blocking
• API’s for 3rd party integrations

Benefits

• Allows threats to be stopped before they reach your network.
• Policies are consistently enforced everywhere.
• Allows for faster incident investigation and response
• Immediate value and low total cost of ownership
• Centralised control and visibility via a single management dashboard
• Enrich your SIEM data for improved security posture
• Increase visibility into internet activity across all locations/users

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@noc365.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

276233138392301

Contact

Zeshan Tahir
0345 862 5586
sales@noc365.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics

  Network security

  • Trusted network access and protection

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cisco Umbrella can be used as a stand-alone product but can be used as an add-on for Cisco Secure X. Cisco Umbrella also offers as an extension to many SIEM and SOC Services.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Windows 11 or higher
  • MacOS 11.x or higher

User support

• Email or online ticketing support: Yes
• Support response times: NOC365 UK Business Hours (9am - 5pm): Business Impact & Target Response Times: High - 1 Hour Medium - 2 Hours Low - 4 Hours None - 8 Hours NOC365 UK Non Business Hours (24/7): Business Impact & Target Response Times: High - 2 Hour Medium - 4 Hours Low - 8 Hours None - Next Business Day; ; 24/7 Support Available; ; Please note any Escalations to Cisco Support will fall under their SLA's
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support via email, telephone, on site and through our client portal. Where extra assistance is required that is not covered by the standard service, customers may purchase this at the rates shown in the SFIA rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new customers are assigned a Technical Manager that will provide online training (if applicable), proactive support, and advise for the first 30 days. Documentation is included for all services from NOC365.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction. We will return any pre-paid sums for services not delivered to you. We will also return all of your confidential information, unless there is a legal requirement that we keep it.
• End-of-contract process: At the end of the contract the Umbrella service will stop. We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction. We will return any pre-paid sums for services not delivered to you. We will also return all of your confidential information, unless there is a legal requirement that we keep it.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our documentation is created using standard business tools (Microsoft Word/Office 365) which provide built-in accessibility features including: Structured headings and navigation, Alt text capability for images, Screen reader compatibility &Adjustable text size and contrast. ; ; While we have not formally assessed our documentation against specific accessibility standards such as WCAG 2.1, we are committed to meeting Level AA standards and will work with customers to provide documentation in accessible formats upon request. We will conduct an accessibility audit of our documentation within 3 months of contract award and implement necessary improvements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Same level of of service/ protection delivered for both mobile and desktop service. Please note, a Cisco Security Connector is required for Apple iOS devices. Further, a third party MDM is required to enforce Umbrella on iOS and Android devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A web based service management portal for configuration of policies, user provisioning, day to day management, reporting and service usage.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: All interface testing has been performed by Cisco who are the manufacturer of the cloud software service. Details can be provided from Cisco on request.
• API: Yes
• What users can and can't do using the API: The API is provided via an open framework to allow for integration into other threat management and threat intelligence platforms. Details of the API can be provided on request from Cisco.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customer Admins can customise the Umbrella Block & Warn pages.

Scaling

• Independence of resources: Umbrella’s DNS security services have delivered 100% business uptime since 2006. Umbrella peers directly with more than 1000 organisations to reduce hop count and pump up performance. With more than 6000 peering sessions, Umbrella is able to create shortcuts to major internet cloud providers that shrinks latency and improves scalability for customers networks. Cisco uses Anycast Augmented Routing to rapidly scale up or down based on user demand.

Analytics

• Service usage metrics: Yes
• Metrics types: A range of flexible service metrics reports and dashboards are available from the management portal.; ; Service usage data can also be output to other management systems, including many SIEM and SOC platforms and applications.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data export is performed by the user via the Cisco Umbrella service options available within the management portal. Exporting of data is provided to the customer on a self service and as required basis. Data is not hidden, restricted or locked from end users that hold the correct service access privileges. Data, reports and logs will be available for export from the service in the formats and options supported by Cisco.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Umbrella global network has maintained 100% uptime since it; launched in 2006. Cisco publicly display the operational system status and stats: https://cs.co/umbrellasystems. If one or more of Cisco's global data centres has scheduled maintenance or an unanticipated issue, their Anycast infrastructure instantly re-routes your DNS requests to the next closest data centre without any disruption in service.
• Approach to resilience: Available on request.
• Outage reporting: Public Dashboard for Service Status & Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: The control is use of rights management within the web interface of the Umbrella Management Console.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: NOC365 Internal policies. All staff are security checked and security briefed. We are also certified for the Government Cyber Essentials PLUS accreditation.
• Information security policies and processes: Several internal security policies exist and are owned to protect customer data. These are tested regularly both formally and ad hoc. The policies are referenced and included in all employment contracts.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are subject to written approval and an audit trail maintained. Changes are assessed for risk, impact and security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular audits and tests are run against security. Devices are patched according to a standard process. CVE and vendor bulletins are monitored and applied following a risk-based approach with high risk items resolved as a high priority. We utilise a number of industry tools and sources for threat information and also utilise a CHECK accredited company for the tests.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NOC365 uses an automated audit and alerting solution that continuously monitors our services for irregular activity. We also identify potential compromises through scans and monitoring agents installed on servers. Incidents are reviewed locally in a timely manner, prioritised and escalated as appropriate and further corrective actions taken if necessary.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for a set of agreed events/incidents. Users can report incidents via telephone or e-mail, with a P1 response being 15 minutes, P2 45 minutes and P3 4 hours. Incident reports are provided throughout the response with a detailed incident report and root cause analysis following the resolution of the issue. Incidents are reviewed at the management meetings to understand their root cause and what could be done to reduce the likelihood of the same or similar incidents occurring in the future.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 14 day full feature trial is available. Further details available on request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 65c0e184-d7d4-4e08-b249-9f0cd13bd72f
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@noc365.com. Tell them what format you need. It will help if you say what assistive technology you use.