INTELLIUM AI LTD

BoostBot BoostBox Agentic AI Workflow Automation

Intellium AI's BoostBot is a secure, explainable AIKnowledge Platform for the UK public sector. Itoffers intelligent knowledge search, context-aware assistance, and workfl ow automation whileensuring data privacy and compliance.BoostBot's Agentic Generative AI capabilities areexplainable, providing transparency and buildinguser trust while boosting productivity and decisionmaking.

Features

• Secure, explainable AI Knowledge Platform for UK public sector
• Intelligent knowledge search with context-aware assistance
• Agentic Generative AI workflow automation capabilities
• Data privacy and regulatory compliance built-in
• Transparent AI decision-making with explainability features
• Multi-cloud deployment supporting AWS, Azure and GCP

Benefits

• Boost productivity through intelligent automation and decision support
• Build user trust with transparent and explainable AI
• Ensure data privacy compliance with UK regulations
• Accelerate knowledge discovery across organizational data
• Streamline workflows with agentic AI automation

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kiran@intellium.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

277969851861606

Contact

Kiran Krishnamurthy
07850404321
kiran@intellium.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows are scheduled during off-peak hours with advance notification. Service requires modern web browser (Chrome, Firefox, Edge, Safari). Internet connectivity required for all features. UK data residency options available for sensitive workloads.
• System requirements:
  • Modern web browser with JavaScript enabled required
  • Stable internet connection for optimal performance
  • No additional client software installation needed

User support

• Email or online ticketing support: Yes
• Support response times: We respond to support enquiries within 4 business hours during working days (Monday-Friday 9am-5pm GMT). Critical issues receive priority response within 1 hour. Weekend enquiries are addressed on the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web chat interface has been tested with screen readers including JAWS and NVDA, and complies with keyboard navigation requirements. Regular accessibility audits are conducted to ensure compatibility with assistive technologies.
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: Included in subscription. Email and web chat support during business hours (9am-5pm GMT, Mon-Fri). 4-hour response time for general enquiries. Premium Support: Available at additional cost. Priority phone and email support with 1-hour response time. Dedicated technical account manager available for enterprise customers. 24/7 critical issue support available on premium plans.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Intellium AI provides comprehensive onboarding support. Users receive guided setup wizards within the platform for initial configuration. We offer live online training sessions covering core features and advanced functionality, available in group webinars or one-to-one sessions. Self-paced video tutorials and interactive guides are accessible through our knowledge base. Detailed user documentation includes quick-start guides, feature walkthroughs, and best practice recommendations. A dedicated onboarding specialist is assigned for enterprise customers to ensure smooth implementation. Sandbox environments allow users to practise before deploying to production. Technical integration support is provided for API setup and third-party connections.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data at any time during the contract and for 90 days after contract termination. Data export is available through the web interface with full self-service capability. Users can export all data including workflows, configurations, logs, and analytics in standard formats (JSON, CSV, XML). Bulk export functionality allows complete data download as a single archive. API access enables automated data extraction for integration with other systems. Upon request, we provide a comprehensive data export package including all user-generated content, system configurations, and historical records. Technical support is available to assist with data migration to successor services.
• End-of-contract process: At contract end, users receive 60 days advance notice. During this period, full data export functionality remains available at no additional cost. After contract termination, data is retained for 90 days in read-only mode for extraction purposes, included in the standard contract price. Following the retention period, all customer data is securely deleted using industry-standard sanitisation methods, with deletion certification provided upon request. Transition support including technical consultation for data migration is available as an additional service. Account decommissioning and final data deletion confirmation are included at no extra cost. Extended data retention beyond 90 days is available at additional cost if required.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Font end refactored
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: BoostBot provides a modern, intuitive web-based interface enabling users to design, deploy and monitor AI-powered workflow automations. The responsive dashboard offers drag-and-drop workflow builders, real-time analytics, task management panels, and comprehensive reporting tools. Users can configure automation triggers, manage integrations, and review AI agent outputs through clearly organised navigation and visual workflow diagrams.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: BoostBot undergoes regular accessibility testing with users of assistive technologies. We conduct usability testing sessions with screen reader users (JAWS, NVDA, VoiceOver) and users relying on voice control software. Testing includes users with visual impairments, motor disabilities, and cognitive differences. We partner with accessibility consultants and disabled user groups to review interface designs. Automated accessibility scanning is performed using axe and WAVE tools during development. User feedback channels are monitored for accessibility issues, and our accessibility roadmap is informed by real user experiences and needs assessments.
• API: Yes
• What users can and can't do using the API: BoostBot provides a comprehensive RESTful API enabling full programmatic control. Users can create, configure and deploy AI workflow automations, manage triggers and integrations, and retrieve execution logs and analytics data. The API supports webhook configuration, user management, and bulk operations. Users can authenticate via OAuth 2.0 or API keys. Limitations: Some administrative functions like billing management require web interface access. Rate limits apply based on subscription tier. Real-time streaming outputs may have latency constraints. Custom AI model training is not available through API. All standard CRUD operations are fully supported for workflows, tasks, and integrations.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: BoostBot offers extensive customisation options. Users can configure workflow templates, AI agent behaviours, automation triggers, notification preferences, and dashboard layouts. Custom branding including logos and colour schemes is available on enterprise plans. Administrators can create custom user roles and permissions, define approval workflows, and configure data retention policies. Users customise through the web interface settings panel or API. Technical users can extend functionality via custom integrations, webhooks, and scripted actions. All users can customise personal preferences, while team leads manage group settings and administrators control organisation-wide configurations.

Scaling

• Independence of resources: BoostBot uses multi-tenant architecture with resource isolation ensuring customers aren't impacted by others' demand. Auto-scaling infrastructure dynamically adjusts capacity based on load. Dedicated compute resources are allocated per tenant with enforced quotas and rate limiting. Load balancers distribute traffic evenly across availability zones. Performance monitoring triggers automatic scaling before resource constraints affect users.

Analytics

• Service usage metrics: Yes
• Metrics types: BoostBot provides comprehensive usage metrics including workflow execution counts, AI query volumes, response times, user activity statistics, API call volumes, error rates, and resource utilisation. Performance dashboards show system health, throughput trends, and capacity utilisation. Cost allocation reports track usage by team, project, or workflow for accurate billing visibility.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export data via the web interface's Export Data section with self-service tools for selecting data types and date ranges. The API provides programmatic data export capabilities. Bulk export functionality enables complete data archive downloads. Scheduled automated exports can be configured for regular data backups. All exports are secured with encryption and audit logged.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: BoostBot guarantees 99.9% service availability, measured monthly. Our SLA covers core platform functionality excluding scheduled maintenance windows. Planned maintenance is conducted during off-peak hours with minimum 48 hours advance notice. If availability falls below the guaranteed level, customers receive service credits calculated as a percentage of monthly fees proportional to downtime experienced. Credits are applied automatically to the following month's invoice. Premium support tiers include enhanced 99.95% SLA options. Real-time service status is available via our public status page.
• Approach to resilience: BoostBot is deployed across multiple availability zones within UK datacentres for geographic redundancy. The architecture uses active-active configuration with automatic failover capabilities. Database replication ensures data durability with point-in-time recovery. Load balancers distribute traffic and health checks automatically route away from unhealthy instances. Automated backups occur daily with 30-day retention. Infrastructure is monitored continuously with automated alerting and incident response procedures. Disaster recovery plans are tested regularly and include documented recovery time objectives. Container orchestration enables rapid service recovery and horizontal scaling.
• Outage reporting: BoostBot provides multiple outage notification channels. A public status dashboard at status.intellium.ai displays real-time service health, current incidents, and scheduled maintenance. Users can subscribe to email alerts for status updates on specific services. A status API enables programmatic monitoring integration with customer systems. In-app notifications alert logged-in users to service degradation. Incident updates are posted throughout resolution including root cause analysis and remediation steps. Post-incident reports are published for significant events. Account administrators receive direct communications for major outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces require MFA authentication and are restricted to authorised personnel via IP allowlisting and VPN access. Role-based access control limits actions based on job function. Support channels verify user identity before processing requests. Administrative actions require approval from a second authorised user. All access is logged and monitored. Privileged access is time-limited and regularly reviewed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Intellium AI follows ISO 27001-aligned information security policies covering data classification, access control, acceptable use, incident response, and business continuity. The Chief Information Security Officer reports directly to the CEO and presents security matters to the board quarterly. All policies are accessible to staff via the internal portal. Policy compliance is monitored through automated tools and regular audits. Non-compliance is escalated through line management to the security team. Annual policy reviews incorporate lessons learned from incidents and changing regulatory requirements. Staff complete mandatory security training on joining and annually thereafter.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All infrastructure is managed as code with version control. Configuration management database tracks all service components. Changes require documented impact assessments including security review. Change advisory board approves significant changes. Automated testing validates changes before production deployment. Deployment pipelines enforce approval workflows. Rollback procedures are tested and documented. Audit logs capture all configuration changes with responsible parties.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Continuous automated vulnerability scanning identifies security issues. Threat intelligence from NCSC, vendor advisories, and industry sources informs risk assessments. Vulnerabilities are prioritised using CVSS scores and business impact. Critical patches are deployed within 24 hours; high within 7 days; medium within 30 days. Automated dependency scanning identifies vulnerable libraries. Security team reviews findings daily. Emergency patching procedures enable rapid response to zero-day threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 24/7 security monitoring with SIEM platform correlates events across systems. Intrusion detection systems identify anomalous behaviour. Automated alerts escalate potential compromises to the security operations team. Initial triage within 15 minutes of alert. Incident response procedures activated for confirmed threats. Containment, eradication, and recovery follow documented playbooks. Post-incident reviews improve detection capabilities. Affected customers notified within regulatory timeframes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre-defined runbooks exist for common incident types including service degradation, security events, and data breaches. Users report incidents via support portal, email, or phone. All incidents are logged in our ticketing system with severity classification. Incident reports are provided to affected customers within 72 hours of resolution, detailing timeline, root cause, impact, and remediation actions. Major incidents trigger executive escalation and customer communication within 4 hours.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14-day free trial with full platform access. Includes all core features, limited to 100 AI queries. No credit card required. Enterprise features and premium support not included during trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 6.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F32c5ce4-5d70-4aea-a795-976fc03e668f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Eb1b8712-60e4-4083-bf16-1ec9a77ae662
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kiran@intellium.ai. Tell them what format you need. It will help if you say what assistive technology you use.