AXION SOLUTIONS LTD

Axion Cloud Supplier Marketplace

Axion Cloud Supplier Marketplace supports supplier discovery and engagement for below-threshold procurement. Buyers can publish opportunities and invite interest, while suppliers can access opportunities freely, supporting open competition, transparency, and improved access for SMEs and VCSEs.

Features

• Supplier marketplace portal
• Opportunity publication tools
• Secure messaging
• MI reporting
• API integrations
• Supplier alerts
• Role-based access
• Expression-of-interest workflows
• Supplier search and filtering
• Social Value Frameworks

Benefits

• Improves supplier visibility
• Supports SME access
• Increases market engagement
• Enables transparent sourcing
• Reduces discovery effort
• Centralises opportunities
• Provides audit readiness
• Encourages competition
• Improves social Value utcomes
• PA and Policy aligned

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@axionsolutionsltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

278074802919814

Contact

Henry Sanford
07936561007
info@axionsolutionsltd.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Project and portfolio management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Axion Enterprise Cloud Procurement and Supply Chain System. This software is capable of integrating with the full suite of Axion cloud software products. Also, usable as a standalone system.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Planned maintenance may be carried out periodically to deploy updates or security patches. Where possible, maintenance is scheduled outside UK business hours and advance notice is always provided to customers.
• System requirements:
  • A stable internet connection
  • A supported, up-to-date web browser
  • Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is available 24/7. All support queries are acknowledged and receive an initial response within one hour, 24 hours a day, 7 days a week, including weekends and UK public holidays.; ; Senior-level oversight is available within one UK business day (Monday–Friday, excluding UK public holidays).; Resolution times depend on the nature and complexity of the issue and any third-party dependencies, with issues actively managed until resolved.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: The web chat functionality has been tested as part of broader accessibility and usability testing, with a focus on keyboard-only navigation, screen reader compatibility, focus management, and clear labelling of controls.
• Onsite support: Yes, at extra cost
• Support levels: Off-site support is available 24/7.; This includes technical support delivered by our support team covering assistance with system use, technical queries, fault diagnosis, and incident management, in line with the agreed support service levels.; ; On-site support is provided during UK business hours (Monday to Friday, excluding UK public holidays) and includes the provision of training and in-person technical support as detailed above.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Axion Solutions supports users to start using the service through a structured onboarding approach designed to enable rapid and confident adoption. From the outset, users are supported with guided setup to ensure the service is configured correctly and aligned to organisational needs. This typically includes assistance with account setup, user roles and permissions, configuration of workflows and data, and, where required, integration with existing systems.; ; To support effective adoption, Axion provides a range of training options tailored to different user groups. Online training sessions are available for administrators, power users, and end users, focusing on practical use of the service in day-to-day activities. Where appropriate, on-site training can also be provided by agreement. Training can be delivered as initial sessions during onboarding or as follow-up and refresher sessions to support ongoing use.; ; Comprehensive user documentation is provided to support self-service learning and reference. This includes user guides, configuration guidance, and supporting materials that explain key features, workflows, and best practices. Documentation is kept up to date in line with service updates to ensure users always have access to current information.; ; Users have access to support channels to help resolve questions, refine configuration, and address any issues.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data using the service’s standard data access and export capabilities. The service provides authorised users with the ability to access and export their data in commonly used, non-proprietary formats, supporting continuity and onward use of the data outside the service.; ; Data extraction can typically be completed through built-in export functions and, where applicable, supported APIs. These mechanisms allow users to retrieve their data in a structured and readable form without requiring bespoke development. Exports are subject to the same access controls and permissions that apply during normal service use, ensuring data is accessed securely and appropriately.
• End-of-contract process: At the end of the contract, the service follows a structured and controlled exit process designed to support an orderly transition and minimise disruption to the buyer. Contract end arrangements are managed in line with the agreed contractual terms and any applicable exit provisions. Users retain access to the service for the duration of the contract, allowing sufficient time to complete any agreed exit activities, including data extraction and transition planning.; ; As part of the standard contract price, the service includes continued access to normal service functionality up to the contract end date and the ability for authorised users to extract their data using the service’s standard export tools and supported formats. Guidance on the exit process and available data extraction options is also included, enabling buyers to plan and manage the transition effectively.; ; Where required, Axion Solutions can provide reasonable support during the contract end period, such as clarification of exit steps, assistance with understanding data structures, or coordination of agreed activities.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no functional differences between the mobile and desktop versions of the service. The software provides the same features, functionality, and access to data across desktop, tablet, and mobile devices. The service is accessed via a web browser and uses a responsive design to adapt to different screen sizes, ensuring a consistent user experience on both mobile and desktop platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a web-based user interface via a standard web browser. The interface uses a responsive design, allowing users to access the service consistently across desktop, tablet, and mobile devices without the need for additional software or plug-ins.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing has been carried out as part of usability and quality assurance activities, with a focus on keyboard-only navigation, screen reader compatibility, colour contrast, and focus management.
• API: Yes
• What users can and can't do using the API: Axion Solutions provides API access to support integration, configuration, and data exchange with cloud-based services where applicable. APIs are designed to enable controlled interaction with service functionality while maintaining security, governance, and service integrity.; ; API access is optional and is typically used by technical users to integrate the service with existing systems, automate data exchange, or support reporting and operational workflows.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Axion’s software services are designed to be highly configurable, allowing organisations to tailor how the service works to their needs without bespoke development. Customisation is achieved through secure configuration options, role-based controls, and supported integration mechanisms.; ; Workflows can be configured to define stages, approvals, decision points, and routing, ensuring that operational flows align with internal governance and procedures. User roles and permissions can be set to control access levels and responsibilities for different user groups, supporting secure and appropriate use of the service. Data structures and fields can be configured within supported schemas, allowing organisations to tailor data fields, metadata, classifications, and validation rules to suit their reporting and compliance requirements. ; ; Dashboards and reporting can be tailored to present relevant information through customised views, metrics, and reports for different roles. Automated notifications and alerts can be configured to provide reminders, status updates, and escalations based on defined events. ; ; The service also supports integration and data exchange with other systems through supported APIs and data connectors, enabling interoperability with existing platforms. Where needed, organisations can apply branding and presentation options such as logos, naming conventions, and terminology to align the service with their organisational identity.

Scaling

• Independence of resources: The service is designed and operated to ensure that usage by one organisation does not adversely affect the performance or availability experienced by others. This is achieved through a combination of architectural design, resource management, and operational controls that support consistent and reliable service delivery.; ; The service operates on a multi-tenant architecture with logical separation between customers, ensuring that each organisation’s data, configurations, and activity are isolated from those of other users. Resource allocation and workload management controls are used to manage demand across the platform, preventing individual usage patterns from impacting overall service performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides a range of service metrics to support transparency, operational oversight, and informed management of service use. These metrics are designed to help users understand how the service is performing, how it is being used, and where opportunities for optimisation may exist.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data using the service’s standard, built-in data export capabilities, which are designed to provide secure and controlled access to information throughout the contract and at contract end. Authorised users can initiate data exports directly through the service interface, selecting the relevant datasets and export parameters as required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed to provide a high level of availability suitable for public sector use and is hosted on resilient cloud infrastructure with built-in redundancy and monitoring. Axion Solutions targets a monthly service availability of 99.9%, excluding planned maintenance, which is aligned with common industry practice for cloud-hosted software services.
• Approach to resilience: The service is designed with resilience built in at both application and infrastructure levels, in line with the government’s cloud security principle on asset protection and resilience. The objective is to ensure continued service availability, data protection, and rapid recovery in the event of component failure or unexpected disruption.; ; The service is hosted on enterprise-grade cloud infrastructure that provides built-in redundancy across critical components, including compute, storage, and networking. Services are deployed across multiple availability zones within geographically separated UK data centres, reducing the risk of single points of failure and supporting continuity of service if an individual component or location becomes unavailable. Detailed information on data centre locations and configurations can be provided on request.
• Outage reporting: The service reports outages and service status through clear, proactive communication channels designed to keep users informed and support effective incident management.; ; A public service status dashboard is provided to give visibility of current service availability and any ongoing incidents. The dashboard displays up-to-date information on service health, planned maintenance, and unplanned outages, allowing users to independently check service status at any time.; ; In addition, email alerts are used to notify users of significant service incidents and planned maintenance events. Email notifications are issued to designated contacts when an outage is identified, when there are material updates during an incident, and when the issue has been resolved. This ensures that users receive timely and consistent information without needing to actively monitor the service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Axion applies strict access controls to management interfaces and support channels to ensure that only authorised individuals can access sensitive functions and information. Access restrictions are designed to protect the service from unauthorised use and to support accountability, auditability, and compliance with public sector security expectations.; ; Access to management interfaces is controlled through role-based access control (RBAC), ensuring that users are granted the minimum level of access required to perform their responsibilities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ISO/IEC 27001 Aligned
• Information security policies and processes: Axion follows a structured set of information security policies and processes designed to protect the confidentiality, integrity, and availability of information processed by the service. These policies are aligned with recognised industry standards and public sector security expectations and are reviewed regularly to ensure they remain effective and up to date.; ; Information security governance is supported by a clear reporting and accountability structure. Overall responsibility for information security sits with senior management, with designated security leads responsible for policy oversight, risk management, and incident response. Security responsibilities are defined within role descriptions, ensuring that accountability for security controls is clearly understood across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Axion follows a structured configuration and change management approach to ensure the service remains stable, secure, and auditable throughout its lifecycle. This approach is designed to support controlled evolution of the service while minimising risk and maintaining compliance with public sector security and governance expectations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Axion operates a structured vulnerability management process designed to identify, assess, and remediate security vulnerabilities in a timely and proportionate manner. This process supports the ongoing protection of the service and aligns with public sector security expectations and recognised good practice.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Axion operates a structured protective monitoring approach to support the timely detection, investigation, and response to potential security incidents affecting the service. Protective monitoring is designed to help identify abnormal activity, potential compromises, and emerging threats, while supporting effective incident management and assurance.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Axion follows a structured incident management approach to ensure that service incidents are identified, managed, and resolved in a controlled and transparent manner. The approach is designed to minimise impact on users, restore normal service operation as quickly as possible, and support learning and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version is designed to provide meaningful access to the service while remaining clearly bounded and non-obligatory.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15.0%
• Over £5,000,001: 17.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 74896dfd-392a-49fe-a30e-b387447eb28e
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@axionsolutionsltd.com. Tell them what format you need. It will help if you say what assistive technology you use.