XEROX (UK) LIMITED

Xerox IT Solutions - Arctic Wolf - Aurora Endpoint Security

Aurora Endpoint Defence delivers advanced endpoint protection and detection using AI driven prevention, behavioural analysis, and MITRE ATT&CK framework mapping. It helps organisations block malware and exploits, gain deep visibility into threats, and strengthen security posture to reduce risk across all endpoints.

Features

• AI & ML Malware Prevention (EPP)
• Lightweight Agent
• Device Control
• Offline Detection
• Legacy OS Support
• Endpoint Detection and Response (EDR)
• Mitre Attack Framework Mapping
• Threat Hunting

Benefits

• Zero-day malware protection
• Real-time protection
• Automated response
• Low resource consumption
• Artificial Intelligence & Machine Learning

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uxb.bidteam@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

285044612526391

Contact

Steve Young
01895251133
uxb.bidteam@xerox.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Windows XP SP3 (32/64-bit) with KB 968730 hotfix or above.
  • Windows Server 2003 SP2 with KB 968730 hotfix or above.
  • Mac OS X 10.9 (Mavericks) and above.
  • RHEL/CentOS 6/7+
  • Supports the SSE2 Instruction Set.
  • 2GB RAM
  • 500MB Disk Space (More if logging is enabled)
  • .NET Framework 3.5 SP1 or later
  • Aurora Focus requires Windows 7 or Above.

User support

• Email or online ticketing support: Yes
• Support response times: Standard support (included) is 8am - 8pm Mon - Fri ET. Premium support provides 24x7 support at additional cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We have 2 support options: 1. Standard support - 8am-8pm Mon-Fri ET web based ticketing 2. Premium support 24x7 online and phone with reduced response time.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide remote onboarding services as well as full product documentation on our website.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is removed 30 days after the end of contract
• End-of-contract process: Documentation is available free of charge, all onboarding services come at additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Essentially 2 separate products due to the OS differences but using the same AI technology. Desktop capability focuses on malware protection and EDR capabilities while mobile focuses on malicious app, sideload protection and smishing protection.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Cloud console where Aurora Endpoint Defence is configured
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Aurora's web-based management console and user interfaces are designed to be perceivable, operable, and understandable for users with diverse abilities. WCAG 2.1 AA compliance covers critical accessibility features such as keyboard navigation, sufficient colour contrast, screen reader compatibility, and support for assistive technologies, making it suitable for most enterprise accessibility requirements.
• API: Yes
• What users can and can't do using the API: Arctic Wolf provides RESTful APIs for registered organisations to manage their resources. To access the User API resources, the client will need to follow the authentication and authorization flow as defined on the website.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: This is handled by the underlying public cloud our technology platform is architected within. Arctic Wolf is architected to be a multi-tenanted, highly scalable service. More information available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: License quantity and usage is provided in the console.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ARCTIC WOLF NETWORKS UK LTD

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data directly from the Aurora console using the built-in report export feature, or retrieve data programmatically through RESTful APIs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: RESTful API
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: At this time and as a standard operating practice, we do not include specific availability SLAs in our solutions agreement.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can only be added and removed to the support portal by an authorised technical point of contact.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management processes are in place with formal management responsibilities and procedures assigned to ensure appropriate change control. Changes are logged for audit and all relevant information is retained.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning of the support platform is performed using industry leading services. Processes are in place to ensure that patching and remedial actions are taken in a regimented and consistent fashion to limit the business impact of newly discovered vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective Monitoring Approach conforms with ISO27001 Standards for logging and monitoring our services, and how to identify, handle and respond to incidents quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: ISO27001 Standards
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We have Aurora Test Drive where customers can test the solution in a virtual sandbox and also a Proof of Concept where they can test the solution in their own environment.
• Link to free trial: https://arcticwolf.com/solutions/endpoint-security/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.01%
• Between £500,001 and £1,000,000: 0.01%
• Between £1,000,001 and £2,500,000: 0.01%
• Between £2,500,001 and £5,000,000: 0.01%
• Over £5,000,001: 0.01%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Thursday 11 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 15 March 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0eab3d37-9204-413e-9c9c-bd6fd5e69c99
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ce7299cc-729f-4f32-81fb-f3bc41540d66
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uxb.bidteam@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.