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RJH Cloud Consulting

Salesforce Business Analysis, Project Governance, Solution Design, Implementation & Support

We deliver digital transformation services via the low code / no code Salesforce / Agentforce platform. Our process starts with high quality business analysis and solution architecture. This investment in accurately understanding and gathering user requirements provides the basis for our rapid, flexible and genuinely 'agile' delivery of working functionality.

Features

  • Salesforce Business Analysis, Architecture, Implementation and Support Services
  • Salesforce Agentforce Sales, Service Cloud, Experience Cloud & Marketing Tools
  • Salesforce Public Sector Solutions (PSS) Implementation & Migration
  • Case Management and Business Process Automation Workflows
  • Provision of Flexible Resourcing for Ongoing, Post Implementation Support Arrangements
  • Genuinely Agile Iterative Approach To Delivery
  • Supplier Relationship Management (SRM) Solution Design And Build
  • Customer Relationship Management (CRM) Solution Design And Build
  • Salesforce Public Sector Grants Management Solution Design And Build
  • Agentforce AI Agent Design, Build ,Test, Deploy, Monitor And Enhance

Benefits

  • Government Digital Services (GDS) Delivered Using Salesforce Public Sector Solutions
  • GDS Service Standard Compliant Agile Delivery Methodology
  • Rapid Deployment Of Prototypes And Minimum Viable Products (MVP)
  • Technical Partner Service Supporting Acceptance of Third Party Deliverables
  • Salesforce Registered Partner, SDocs & Docusign Document Generation Specialists
  • Salesforce Certified Platform Developers
  • Salesforce Certified Consultants ,Application Architects, System Architects & Technical Architects
  • Salesforce Certified Administrators
  • Accessibility Specialists, Graphic Designers and User Researchers
  • Bespoke Outsourced Salesforce Helpdesk Teams

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@rjhcloudconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 8 6 6 0 8 2 3 5 3 2 3 8 2 2

Contact

RJH Cloud Consulting Richard Howard
Telephone: 07543 550 279
Email: richard@rjhcloudconsulting.co.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes
Support response times
Negotiable dependent on the clients needs. Typically we operate a 2 business hour or 4 business hour response arrangement for medium priority support tickets.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Each customer is provided with a named Account Manager and / or Technical Lead as appropriate.

Support levels are customised to meet the needs of an individual customer and the relative complexity of their Salesforce implementation.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £850.00
Solution architect £1,000.00
Senior solution architect £1,200.00
Lead solution architect £1,400.00
Principal solution architect £1,600.00

IT operations roles

Change and release manager
Role level UK Rate Offshore Rate
Change and release manager £1,000.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £850.00
Senior IT service manager £950.00
Head of IT service management £1,200.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £700.00
Service desk manager £850.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £700.00
Senior business analyst £800.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £850.00
Senior delivery manager £1,000.00
Product manager
Role level UK Rate Offshore Rate
Product manager £900.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £700.00 £600.00
Test manager
Role level UK Rate Offshore Rate
Test manager £800.00 £650.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £1,000.00
Senior DevOps engineer £1,200.00
Lead DevOps engineer £1,400.00
Software developer
Role level UK Rate Offshore Rate
Developer £950.00 £800.00
Senior developer £1,200.00 £1,000.00
Senior developer - management £1,400.00 £1,200.00
Lead developer £1,200.00 £1,000.00
Lead developer - management £1,400.00 £1,200.00
Principal developer £1,400.00 £1,200.00
Principal developer - management £1,400.00 £1,200.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £1,200.00
Graphic designer
Role level UK Rate Offshore Rate
Graphic designer £1,000.00 £800.00
User researcher
Role level UK Rate Offshore Rate
User researcher £1,200.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Ba12715a-a482-414a-8040-60179024dc2a
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
071488ae-8130-4c01-a25d-bc98a0fd9610
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@rjhcloudconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.