CLEARVIEW INTELLIGENCE LIMITED

Insight Data Management Platform

Clearview Intelligence’s Insight platform is a cloud-based data management system that unifies device monitoring, real‑time data collection, and analytics. It provides integrated applications—such as Places, Journey, Parking, Vision, and Count & Classify—enabling users to access diverse transport and environmental data through a single, secure interface for informed decision‑making.

Features

• Real-time data collection with integrated device monitoring
• Real time and historical analytics in one environment
• Data-agnostic platform ingesting multiple transport data sources
• Monitoring of transport network performance
• Behavioural and pattern analysis
• Instant notifications when transport journey times or congestion peak
• Permissions system providing transport data visibility for different user roles
• Behavioural and pattern analysis across time periods
• Exportable data and reports in standard formats
• Continuous platform enhancement without local intervention

Benefits

• Secure, 24/7 cloud access enabling informed, timely decisions
• Automated remote data gathering improving efficiency and operations
• Key enabler for all transport planners
• API integrations extend transport insights into wider smart‑city systems
• Real‑time monitoring provides transport and environmental insight for better planning
• Role‑based controls secure transport data access for appropriate user group
• Automated alerts improve transport network reliability through faster issue detection
• Improves decision-making through clear, explainable insights

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearview-intelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

288765957715599

Contact

Sales
01908088710
sales@clearview-intelligence.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Web browser
  • Internet access

User support

• Email or online ticketing support: Yes
• Support response times: Response target is 8 working hours (09:00-16:30 Mon-Fri).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Monday - Friday 09:00-16:30; Internal escalation to 2nd or 3rd line support as required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training is provided as an option. Full user documentation is provided. Additional support can be negotiated.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Interactive, searchable help application
• End-of-contract data extraction: Request made through support desk. Data will be provided in CSV or other widely available format.
• End-of-contract process: Data is provided to customer as described above.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Included in standard documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: - obtain and correct car park occupancy numbers; - return journey times for pre-configured spans; - obtain traffic and other information for sites and attached devices; - obtain alerts
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Service performance is monitoring in real time and remediate action taken as required.

Analytics

• Service usage metrics: Yes
• Metrics types: As negotiated.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be extracted on demand in CSV format, or using API in XML or JSON.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats: Other
• Other data import formats:
  • JSON
  • Device proprietary

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Traffic between Insight AWS Virtual Private Cloud and elsewhere is encrypted wherever possible (using using TLS v1.2 or greater).

Availability and resilience

• Guaranteed availability: Not applicable.
• Approach to resilience: All core services are active-active across two or more availability zones in AWS.
• Outage reporting: Email alters to affected users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based security specified what a user can do or see and what they can do it to.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: SSH certificates

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Currently use internal governance process, but are aligning with ISO27001.
• Information security policies and processes: Cyber Essentials Plus and are aligning reporting and processes with ISO27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Components are tracked through automated build process.; Pull requests and code reviews assess for security issues. ; All deployments go through a documental approval process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Subscribe to NCSC Early Warning system and CFC Response which monitors and identifies issues on the our networks, and SNYK to monitor dependencies within the application.; ; We have a periodic patch cycle for routine updates. Critical vulnerability are patched within 48 hours of notification.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Subscribe to NCSC Early Warning system and CFC Response which monitors and identifies issues on the our networks, and SNYK to monitor dependencies within the application.; ; We have a 24x7 3rd line monitoring system and support team to respond to critical incidents for response within an hour.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported to helpdesk by email or phone. Common requests are used to update help documentation available for both helpdesk and customers.; ; Critical incident reports are compiled internally and may be made available to customers on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: As negotiated.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 29 September 2025
• What the ISO 9001 doesn’t cover: The ISO 9001 certification does not explicitly cover software-only SaaS platform development, cloud hosting, or the operation of cloud-based services where these are not directly associated with physical transport or highway infrastructure assets.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 47b39bd6-275e-4f5b-a715-9a5654e1cbfb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearview-intelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.