PROTOFLEX SOFTWARE LIMITED

ProtoFlex

ProtoFlex is a cloud‑first digital healthcare platform that unifies patients, clinicians, and care providers. It streamlines care pathways, integrates disparate data, enables real‑time remote monitoring, and supports personalised, protocol‑driven treatment. Designed by an experienced team, it improves coordination, reduces delays, and accelerates digital transformation across health and social care.

Features

• Cloud‑first platform delivering unified patient and clinical workflow management
• Real‑time remote monitoring across long‑term and complex care pathways
• Customisable, protocol‑driven assessments and structured clinical data capture
• Cross‑organisation collaboration for coordinated, multi‑disciplinary care delivery
• Interoperability layer integrating disparate systems and data sources seamlessly
• Patient engagement tools supporting self‑management and preventative interventions
• Automated tasking and workflow orchestration across entire care pathways
• Secure, role‑based access with full audit and governance controls
• Analytics dashboards providing actionable insights from pathway and patient data

Benefits

• Reduces delays by streamlining care pathways and clinical coordination
• Improves outcomes through personalised, protocol‑driven treatment journeys
• Enhances patient experience with continuous monitoring and proactive support
• Eliminates data silos by unifying information across organisations
• Cuts administrative burden through automation and structured workflows
• Supports earlier interventions with real‑time clinical visibility
• Strengthens governance with consistent, auditable digital processes
• Accelerates digital transformation across health and social care
• Enables scalable service redesign without replacing core systems
• Improves resource efficiency through better prioritisation and workload management

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@protoflex.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

289077459136873

Contact

Marc Warburton
07519 452545
contact@protoflex.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The software can be used as an add on or extension to any EPR/PAS software or existing clinical solutions.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements:
  • Modern web browser (Chrome, Edge, Safari, Firefox – current versions)
  • Stable internet connection for secure access to the cloud platform
  • Ability to whitelist ProtoFlex URLs if network restrictions apply
  • Optional: API access to local systems if integration is required
  • Optional: NHS‑compliant identity provider (e.g., Azure AD or local SSO)

User support

• Email or online ticketing support: Yes
• Support response times: Level 1: 2 service hours; Level 2: 4 service hours; Level 3: 5 business days; Level 4: No fixed response time; ; Support is provided during Service Hours (9:00 am to 5:00 pm on Business Days)
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The following support levels are provided as a standard feature of the ProtoFlex license:; ; Level 1 – Critical; A fault that impacts the entire system, making the Software unusable with no immediate workaround available.; ; Level 2 – High ; Major feature is unavailable or specific modules are not operating correctly. The Software remains operational but with significant restrictions and no reasonable workaround.; ; Level 3 – Minor Issue ; A non‑critical problem that causes inconvenience but does not materially limit use of the Software.; ; Level 4 – General Queries & Enhancements ; General enquiries, "how-to" questions, and requests for training or configuration advice are not included in the standard Support Services.; ; We distinguish between reactive technical support and proactive strategic guidance. All ProtoFlex customers have access to our Cloud Support Engineers. These are highly technical staff members who handle resolution of standard support tickets.; ; For project work or more complex queries, tickets may be escalated to design consultant for in-depth assistance.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training sessions, training manuals and integrated help are available for all modules within the solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Full access to all data is available as either data extracts (e.g. JSON, CSV, XML) or full SQL database copy. If appropriate, customers can be provided with secured access to their dedicated database instance with access to all data table and/or data views designed to support easy extraction.; ; All associated files (e.g. letters, reports, media) can be downloaded as encrypted bulk archives.
• End-of-contract process: Prior to contract end, the customer is responsible for extracting any data held within the system using the standard export tools provided. It is the customer’s responsibility to ensure all required data is exported before the contract termination date. If assistance with data extraction is required, support can be provided at the prevailing consultancy rate.; ; Within 24 hours of contract termination, all data stored within the service - including any associated backups - will be permanently deleted in accordance with the agreed data‑security and retention policies.; ; Upon contract expiry, we typically work with the customer to support a smooth transition to alternative systems. Standard “in‑product” data exports are included. ; ; Any additional custom extraction work or transition management activities will be chargeable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile dashboards can be designed/optomised to be more effective on smaller screen resolutions.; ; All data entry forms are responsive by default so scale and adapt to the target device unless specifically designed to use a fixed layout.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: ProtoFlex features a configurable API module that allows custom endpoints to be added to each instance to support required data flows in/out of the solution. All data items within the instance can be made available through endpoint configuration. ; ; Our design team will configure the required interface endpoints during system design & implementation.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise any aspect of the application including protocol workflows and rules, module & dashboard configurations, data collection forms, document templates, data extracts & integration endpoints.

Scaling

• Independence of resources: We ensure customers are not affected by demand from other organisations by providing each customer with a dedicated Azure environment. Their deployment runs on isolated compute, storage, and database resources, preventing any cross‑tenant contention. Capacity can be scaled independently, and Azure’s platform services manage load and resilience for each environment.; ; Azure is our default hosting platform; however, where a customer requires an alternative cloud provider, we can deploy the service to other public cloud environments using the same architecture and isolation model.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of service metrics to help customers understand system performance and usage. These include overall service availability, application response characteristics, support performance indicators such as response and resolution activity by priority level, incident and service‑request volumes, user activity information, API and integration performance where relevant, planned maintenance notifications, change information, security‑related alerts, and data‑usage or storage‑utilisation metrics. These metrics are shared through service reviews or on request, depending on customer needs.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Azure‑managed encryption, redundancy, and resilience controls
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data using the standard export tools built into the application. These tools allow authorised users to download structured data in common formats for reporting, analysis, or migration. Exports can be run on demand and do not require additional software. If more complex or bespoke data extraction is needed, this can be supported as a chargeable service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our service is designed for high availability and is hosted in high-resilience cloud environments designed for maximum redundancy and reliability.; ; In accordance with our Terms & Conditions, we commit to the following:; ; Availability Target: We use reasonable efforts to provide the software with 99.5% monthly uptime, measured at the application endpoint.; ; Proactive Monitoring: Our infrastructure is monitored 24/7 to ensure any potential issues are identified and resolved rapidly.; ; Exclusions:; To maintain a fair standard, our availability guarantee excludes outages caused by:; ; Actions or omissions by the Customer or third-party integrations.; Scheduled or emergency maintenance by our cloud service providers.; Force Majeure events (unforeseeable circumstances beyond our control).; ; Service Credits and Refunds; If we fail to meet the 99.5% availability threshold in a given month (subject to the exclusions above), customers may be eligible for service credits.; ; Remedies: These typically take the form of a percentage credit against future service charges, proportionate to the duration and impact of the downtime.; ; Process: Specific credit structures and application processes are defined within your individual customer contract or call-off arrangement.
• Approach to resilience: Our service is designed with resilience at multiple layers. Each customer is deployed into a dedicated cloud environment, typically within Microsoft Azure, providing isolated compute, storage, and database resources with built‑in redundancy. Azure’s platform services deliver high availability through features such as multi‑zone resilience, automated failover, and replicated storage. Application components are deployed in a way that allows capacity to scale independently and withstand increased load or component failure. Backup and recovery processes are integrated into the environment to ensure continuity in the event of an incident. Where a customer requires deployment to an alternative cloud provider, the same architectural principles and resilience patterns are applied. More detailed information on our resilience design can be provided on request.
• Outage reporting: We do not operate a public status dashboard or outage‑reporting API. In the event of an outage or service disruption, our support team contacts affected customers directly using the communication channels agreed during onboarding (typically email or telephone). Updates are provided throughout the incident and a post‑incident summary is shared once service is restored. This direct‑communication approach ensures customers receive timely, relevant information specific to their deployment.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is strictly limited to authorised staff and protected through role‑based access controls, strong authentication, and least‑privilege permissions. Administrative actions are logged and periodically reviewed. Access to production environments is restricted to a small number of engineering personnel and only granted when required for operational purposes.; ; Support channels are similarly controlled: only designated team members can view or handle customer issues, and sensitive information is shared through secure channels. Privileged access is monitored, and escalation routes are clearly defined to ensure that only appropriate staff can perform administrative or support actions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our security governance framework is aligned with recognised industry standards. We follow the principles of Cyber Essentials, and our internal security controls, development practices, and operational processes are structured to support future compliance with ISO/IEC 27001. We will pursue formal ISO 27001 certification as the organisation grows and matures.; ; The underlying cloud infrastructure (Microsoft Azure by default, or an alternative cloud provider where required) is certified to standards such as ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1 / SSAE‑18, SOC 2, and CSA CCM. These independently audited controls provide strong assurance around physical security, platform resilience, and operational governance.
• Information security policies and processes: We operate a structured information security framework aligned with recognised good practice and the principles of Cyber Essentials. Our policies cover key areas such as access control, secure development, vulnerability management, incident response, change management, data protection, and supplier assurance. These policies define the controls we apply across our service and the responsibilities of staff involved in development, operations, and support.; ; Information security is overseen by senior leadership, with clear reporting lines for risk, incidents, and compliance activities. Day‑to‑day security responsibilities are managed by our operational and engineering teams, who follow defined processes for secure coding, dependency management, environment hardening, and regular security reviews. Policy adherence is reinforced through onboarding, staff training, internal checks, and periodic reviews to ensure controls remain effective and up to date.; ; The underlying cloud infrastructure (Microsoft Azure by default, or an alternative cloud provider where required) provides additional independently audited security controls, including physical security, platform hardening, and continuous monitoring.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes follow structured, supplier‑defined controls aligned with recognised good practice. These include version‑controlled infrastructure and application changes, peer review, automated deployment pipelines, and documented approval processes for production changes. Security considerations, dependency management, and rollback procedures are built into the workflow to ensure safe and predictable updates.; ; The underlying cloud infrastructure (Microsoft Azure by default, or an alternative cloud provider where required) is independently audited and complies with recognised standards such as CSA CCM, ISO/IEC 27001, and SSAE‑18 / ISAE 3402, providing additional assurance around platform‑level configuration and operational controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow structured supplier‑defined controls for vulnerability management. Our processes include routine vulnerability scanning, dependency monitoring, secure coding practices, and prompt remediation based on severity and risk. Security updates and patches are applied through controlled deployment pipelines, and issues are tracked through our internal engineering and support processes.; ; The underlying cloud infrastructure (Microsoft Azure by default, or an alternative cloud provider where required) is independently audited and complies with recognised standards such as CSA CCM, ISO/IEC 27001, and SSAE‑18 / ISAE 3402, providing additional assurance for platform‑level vulnerability and patch management.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We follow structured supplier‑defined controls for protective monitoring. We collect and review security‑relevant logs covering authentication activity, configuration changes, system events, and indicators of misuse. Alerts are triaged by our engineering and support teams, with clear escalation routes for security incidents. The underlying cloud infrastructure (Microsoft Azure by default, or an alternative provider if required) provides additional independently audited monitoring and security controls aligned with standards such as CSA CCM, ISO/IEC 27001, and SSAE‑18 / ISAE 3402.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a defined incident management process covering detection, triage, escalation, communication, and post‑incident review. We maintain pre‑defined workflows for common events such as service outages, performance degradation, and security‑related alerts. Users can report incidents directly to our support team via the agreed onboarding channels (typically email or telephone). During an incident, we provide timely updates to affected customers, and once resolved, we issue a summary report outlining the cause, impact, and actions taken to prevent recurrence. More detailed incident information can be shared on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Where applicable, a trial version of the ProtoFlex software licence is available for up to 3 months to support piloting of the system. Core features, updates, and documentation are included. ; ; Consultancy, configuration and cloud hosting (where applicable) is chargeable.; ; After the pilot period, customers begin standard license fees.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@protoflex.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.