MEDILIMS LTD

MediLIMS

MediLIMS provides high-performance, browser-based LIMS tailored to diagnostic laboratories. Solutions are locally hosted or cloud-managed, combining clinical expertise with advanced technology. We deliver cost-effective, well-supported systems that ensure long-term operational value.

Features

• End-to-end sample tracking
• Discipline-specific workflows
• Result management
• Rapid project implementation
• Scalable architecture
• Real time dashboards
• Remote access
• Interfacing & Data Exchange and RESTful APIs:
• Role-based access control (RBAC)
• Comprehensive Invoicing

Benefits

• End-to-End Workflow Automation
• Scalability & Performance
• Discipline-Specific Support
• Compliance & Accreditation Alignment
• Cost-Effective & Configurable
• Remote Equipment Management
• Integrated Analyser Interfacing
• Rapid Deployment via Cloud Hosting

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pardip.nayyar@medilims.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

290233463248612

Contact

Pardip Nayyar
07753844366
pardip.nayyar@medilims.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Constraints are limited to specific hardware configurations (Windows app servers and postgresql database). We agree planned maintenance windows with clients and normally schedule these outside the client's normal working hours. Support is available during the time periods requested by the client
• System requirements:
  • Software user license for MediLIMS
  • Antivirus
  • TLS/SSL certificates
  • VPN Remote Access for support personnel
  • Use Windows Server (2016+) or Linux distributions
  • Software user license for Crystal reports
  • Bartender License
  • Database: PostgreSQL,

User support

• Email or online ticketing support: Yes
• Support response times: MediLIMS has a service level agreement. Business hours Mon - Fri and Sat morning.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We offer a structured support model tailored to the urgency and impact of each issue. Critical system outages (Priority 1) receive a 30-minute response and resolution within 4 hours. Urgent issues (Priority 2), such as major module failures or severe service degradation, are addressed within 1 hour and resolved in 12 hours. Routine faults (Priority 3) with safe workarounds are handled within 4 hours and resolved in 24 hours. Minor software issues (Priority 4) are acknowledged within 4 hours and resolved in 72 hours. Service requests (Priority 5), including training, consultancy, or advice on non-supported items, are responded to within 4 hours with no fixed resolution time.; Support costs vary depending on deployment scale and service level.; We provide dedicated Technical Account Managers to oversee strategic alignment and escalation management. Cloud-hosted deployments may also include access to Cloud Support Engineers for performance tuning and integration troubleshooting.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: MediLIMS supports users with a structured onboarding process that includes both technical and operational guidance. New users receive comprehensive online training tailored to their laboratory workflows, covering sample management, result validation, reporting, and system configuration. This training is delivered remotely via guided sessions and interactive walkthroughs, ensuring accessibility across locations. In addition, MediLIMS provides detailed user documentation, including service definitions, system requirements, and configuration guides to support independent learning and reference.; The onboarding process is designed to be flexible, allowing labs to begin configuration even before hardware procurement or IT resource allocation. This accelerates proof-of-concept and production readiness, especially for cloud-hosted deployments. MediLIMS also provides ongoing support and maintenance, ensuring users remain confident and compliant as their needs evolve.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: MediLIMS supports end-of-contract data extraction to ensure a smooth and compliant transition for laboratories disengaging from the service. Upon contract termination, MediLIMS assists users in securely exporting their data, including patient records, sample histories, audit trails, and configuration settings. This process is designed to meet regulatory requirements such as GDPR and ISO 15189, ensuring that data integrity and traceability are maintained throughout.; Data can be extracted in structured formats suitable for migration to other systems or for archival purposes. MediLIMS technical staff provide guidance on export options, file formats, and validation checks to confirm completeness. If required, documentation and support are available to help users interpret the exported data and align it with their new infrastructure.; This commitment to transparent offboarding ensures that laboratories retain full control of their data and can meet both internal and external compliance obligations. Let me know if you'd like this adapted for a service agreement or regulatory submission.
• End-of-contract process: At the end of a MediLIMS contract, users are supported through a structured offboarding process. This includes secure data extraction of patient records, sample histories, audit trails, and system configurations. MediLIMS technical staff assist with formatting, validation, and guidance to ensure data is ready for migration or archiving.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: MediLIMS ensures that both onboarding and offboarding documentation are accessible in line with UK public sector standards and NHS Accessible Information Standard (AIS). Documentation is written in clear, structured language and formatted for compatibility with assistive technologies such as screen readers. Key materials—including user guides, training manuals, and service definitions—are available in digital formats that support text resizing, high-contrast viewing, and keyboard navigation.; During onboarding, users receive documentation that includes step-by-step instructions, annotated screenshots, and glossary support to aid understanding across diverse user groups. Where needed, MediLIMS can provide alternative formats such as large print or audio versions to support users with visual or cognitive impairments.; Offboarding documentation includes clear guidance on data export, account closure, and system handover. It is designed to be equally accessible, ensuring that users can disengage from the service confidently and in compliance with data governance standards.; If required, MediLIMS support staff can assist with interpreting documentation or adapting materials to meet specific accessibility needs. This commitment ensures that all users—regardless of ability—can engage with the system effectively throughout its lifecycle. Let me know if you'd like this adapted for a compliance statement or accessibility audit.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices utilise mobile-friendly views of data. All functionality available on mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Yes, buyers can customise the MediLIMS service to suit their laboratory’s specific needs. Customisation options include all screens, laboratory workflows, user roles, reporting formats, analyser integration, and notification rules. Laboratories can tailor sample routing, validation stages, and result outputs to match their operational and regulatory requirements. Reporting templates can be branded or structured to meet clinical and compliance standards. Integration endpoints such as HL7, ASTM, and RESTful APIs are configurable, allowing seamless connectivity with analysers, EHRs, and middleware systems. Terminology and reference ranges can also be adapted to reflect discipline-specific thresholds.; Users customise the system through an administrative dashboard that provides modular controls and access to a rules engine for scripting logic. API access enables external system integration, while a template editor supports report layout modifications. During onboarding, MediLIMS technical staff assist with initial setup and workflow alignment to ensure smooth deployment.; Customisation is typically performed by laboratory administrators, IT and integration teams, compliance officers, and MediLIMS support staff. Each group plays a role in configuring workflows, managing security protocols, and aligning the system with audit and accreditation requirements. This flexibility ensures MediLIMS can support both standardised and specialised laboratory environments while maintaining compliance and operational efficiency.

Scaling

• Independence of resources: MediLIMS ensures users aren’t affected by demand from others by using load-balanced application servers. This distributes traffic evenly, prevents bottlenecks, and maintains consistent performance across concurrent sessions.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, MediLIMS provides service usage metrics as part of its reporting and analytics modules. These metrics help track system performance, user activity, and operational throughput, supporting audit readiness and continuous improvement.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export data in MediLIMS through its reporting module, which allows downloading patient records, test results, and audit logs in formats like PDF or CSV. Role-based permissions control access, and exports are logged for compliance. Integration with external systems also enables data transfer via HL7 or FHIR.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MediLIMS does not publicly specify a formal SLA or refund policy for availability. However, its cloud-hosted infrastructure is designed for high reliability, with secure remote access and resilient performance. For contractual SLAs or refund terms, buyers are advised to consult MediLIMS directly or review procurement documentation.
• Approach to resilience: MediLIMS is designed for resilience through cloud-hosted architecture with load-balanced application servers, encrypted data flows, and role-based access controls. While specific data centre configurations are not publicly disclosed, details on physical resilience, jurisdiction, and equipment disposal are available on request. This approach aligns with the UK government's cloud security principles on asset protection and resilience.
• Outage reporting: MediLIMS does not publicly detail its outage reporting process. However, as a cloud-hosted service with real-time analytics and auditing, it provides notifications through its customer portal or direct email support.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: MediLIMS restricts access in management interfaces and support channels through role-based authentication, ensuring only authorised personnel can perform administrative actions or view sensitive data. Access is granted based on least privilege principles, with multi-factor authentication (MFA) and encrypted sessions protecting login endpoints. Support channels are monitored and access-controlled, with audit trails capturing all interactions for compliance and traceability.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: MediLIMS is ISO 27001 compliant, demonstrating its commitment to robust information security management. Policies are governed by senior leadership and enforced through designated security and quality leads. Compliance is maintained via regular internal and external audits. The MediLIMS product includes role-based access controls, encrypted data flows, and full activity logging.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MediLIMS follows structured configuration and change management processes aligned with ISO 27001 standards. Service components are tracked from deployment through retirement using internal asset registers and version control systems. Changes—whether technical, procedural, or infrastructural—are assessed for potential security impact through formal review, including risk analysis and stakeholder sign-off. Updates are tested in staging environments before release, and all changes are logged for auditability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MediLIMS follows a structured vulnerability management process aligned with ISO 27001 standards. Potential threats are assessed through regular scanning, penetration testing, and risk analysis, with findings reviewed by the security team. Patches are deployed based on severity—critical vulnerabilities are addressed immediately, while others follow a scheduled release cycle. Threat intelligence is sourced from vendor advisories, government alerts (e.g. NCSC), and industry feeds to ensure timely and informed responses.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MediLIMS employs protective monitoring aligned with ISO 27001 standards. Potential compromises are identified through continuous log analysis, anomaly detection, and automated alerts triggered by suspicious activity. When a potential compromise is detected, the incident is escalated to the security team for investigation and containment. Response times are prioritised based on severity, with critical incidents addressed immediately to minimise impact. Full incident response procedures and SLAs are available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: MediLIMS follows ISO 27001-aligned incident management processes with predefined workflows for common events such as access breaches, service outages, and data anomalies. Users report incidents via designated support channels or secure portals, where each submission is logged and triaged. Incident reports are provided to affected users and stakeholders, detailing root cause, impact, and corrective actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation but currently migrating to BSI
• ISO/IEC 27001 accreditation date: Thursday 23 November 2023
• What the ISO/IEC 27001 doesn’t cover: BSI Stage 2 audit scheduled for 10-11 Dec 2025
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 3 October 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: ISO 20000

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pardip.nayyar@medilims.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.